Thirdlane Connect Alternatives & ReviewsUsed by 83% Professionals

Thirdlane Connect Reviews

Paid

3.5

/5

(Alternatives.co rating)
  • Linux
  • Windows

Meet Thirdlane Connect - the world's most advanced customer communication and team collaboration software. It gives you access to all your customer data in one place, making it easy for you to stay connected with them and understand their needs.

Contact Us

Find the right plan today

Try For Free
Alternatives.co has rated
Thirdlane Connect
4.3
Select Application
  • 4.5
  • 4.2
G2
4.5
Top Comments by G2
Positive Comments
  • Indrajeev k.Lead System Designer II
    Review
    5.0

    I like the usability of the application and the amount of features it provides in terms of connecivity . It provides almost all the feature like screen share , exchange of files which the modern businesses require. The number of participants in a group can be increased. In my buisness we have a lot of team members who need to be in the same meeting and townhalls. Also if there could be a feature of slido to take questions from the particiapnt , it would help. Its a good alternative to small enterprises who wants alternatives to costlier Slack and teams The main problem we are trying to solve is to have seamless collaboration among the team members and also the client who seek customer care support. Thirdlane solves both of these problems efficiently.

  • Aman B.Software Developer
    Review
    4.5

    Third lane provides all the necessary features of communicating with team. Besides, it also supports video conferencing and file sharing like expensive Microsoft teams. It also has a mobile application which helps to stay connected via notifications even when I am not in front of laptop/desktop. Sharing the same file with little modification in it sometime creates an issue, application lack user friendly features, a person need to do a bit of research (may be gooogle) to use the features. Third Lane as most of the collaboration platform like Slack, MS Teams solves the problem of day to day communication with the co workers. Features provided by Third Lane are industry standard but the pricing is some thing which we have benefited from.

  • Ali H.Frontend Developer
    Review
    4.5

    What I like the best about Thirdlane Connect is that it is not just a video conferencing tool to connect with your team but it also works as a CRM and that is what gives it an edge over its competitors. The chat, video call/conferencing is very smooth, never had an issue with this. I don't really dislike anything about it, however; what I feel that this application is lacking is the "self-explanatory" part. At first, it is very hard to hard to understand where to go to perform certain tasks. Connecting with my team virtually and getting and being able to share screens with them.

Negative Comments
  • Indrajeev k.Lead System Designer II
    Review
    5.0

    I like the usability of the application and the amount of features it provides in terms of connecivity . It provides almost all the feature like screen share , exchange of files which the modern businesses require. The number of participants in a group can be increased. In my buisness we have a lot of team members who need to be in the same meeting and townhalls. Also if there could be a feature of slido to take questions from the particiapnt , it would help. Its a good alternative to small enterprises who wants alternatives to costlier Slack and teams The main problem we are trying to solve is to have seamless collaboration among the team members and also the client who seek customer care support. Thirdlane solves both of these problems efficiently.

  • Aman B.Software Developer
    Review
    4.5

    Third lane provides all the necessary features of communicating with team. Besides, it also supports video conferencing and file sharing like expensive Microsoft teams. It also has a mobile application which helps to stay connected via notifications even when I am not in front of laptop/desktop. Sharing the same file with little modification in it sometime creates an issue, application lack user friendly features, a person need to do a bit of research (may be gooogle) to use the features. Third Lane as most of the collaboration platform like Slack, MS Teams solves the problem of day to day communication with the co workers. Features provided by Third Lane are industry standard but the pricing is some thing which we have benefited from.

  • Ali H.Frontend Developer
    Review
    4.5

    What I like the best about Thirdlane Connect is that it is not just a video conferencing tool to connect with your team but it also works as a CRM and that is what gives it an edge over its competitors. The chat, video call/conferencing is very smooth, never had an issue with this. I don't really dislike anything about it, however; what I feel that this application is lacking is the "self-explanatory" part. At first, it is very hard to hard to understand where to go to perform certain tasks. Connecting with my team virtually and getting and being able to share screens with them.

Capterra
4.2
Top Comments by Capterra
Comments
  • Erik S.CTO
    Review
    5.0

    I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design.
    Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like *cough* FreePBX *cough* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold.
    The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents.

  • Alex R.Sr. Engineer
    Review
    5.0

    We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems.
    flexibility; stability; ability to write my own scripts; good support
    Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial.

  • Mark M.President and Founder
    Review
    5.0

    We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane.
    A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations
    not too many cons

  • Yousuf I.Manager
    Review
    1.0

    Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused.
    Only pro is sweat talk of representative, owner of Third Lane
    TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support.

  • Michael G.
    Review
    5.0

    We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.

  • George N.
    Review
    4.0

    Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it.