Thirdlane Connect Alternatives & ReviewsUsed by 83% Professionals

Thirdlane Connect Reviews




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  • Windows

Meet Thirdlane Connect - the world's most advanced customer communication and team collaboration software. It gives you access to all your customer data in one place, making it easy for you to stay connected with them and understand their needs.

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Alternatives.Co has rated
Thirdlane Connect
4.5(14 Ratings)
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Top Comments by G2
Positive Comments
  • Ali H.Frontend Developer

    What I like the best about Thirdlane Connect is that it is not just a video conferencing tool to connect with your team but it also works as a CRM and that is what gives it an edge over its competitors. The chat, video call/conferencing is very smooth, never had an issue with this. Review collected by and hosted on

  • Indrajeev k.Product Manager

    I like the usability of the application and the amount of features it provides in terms of connecivity . It provides almost all the feature like screen share , exchange of files which the modern businesses require. Review collected by and hosted on

  • Aman B.Software Developer

    Third lane provides all the necessary features of communicating with team. Besides, it also supports video conferencing and file sharing like expensive Microsoft teams. It also has a mobile application which helps to stay connected via notifications even when I am not in front of laptop/desktop. Review collected by and hosted on

Negative Comments
  • Ellie W.Mrs E Winters

    This application is only an average quality compared to other platforms like skype, zoom, etc which are more engaging and better quality, working with a more sufficient server. But our business definitely prefer the above alternative platforms as they are better suited. Review collected by and hosted on

  • Verified User in Higher EducationSmall-Business(50 or fewer emp.)

    The updates can be difficult to do and don't always run as smoothly as they should Review collected by and hosted on

  • Shabbir A.Manager

    It is not that user friendly. Connecting with staff over video conferencing would be a costly affair here. Review collected by and hosted on

Top Comments by Capterra
  • Alex R.Sr. Engineer

    We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems.

  • Erik S.CTO

    I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design.

  • Yousuf I.Manager

    Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused.

  • Mark M.President and Founder

    We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane.

  • Michael G.

    We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.

  • George N.

    Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it.