Webex by Cisco Alternatives & ReviewsUsed by 65% Professionals

Webex by Cisco Reviews

Free | Paid

4.3

/5

(Alternatives.co rating)
  • Linux
  • Windows

Webex is a video conferencing, cloud calling, and screen-sharing platform that allows individuals and teams to stay in touch with their customers no matter where they are. Webex allows you to organize online meetings, conduct polls, share screens, and much more.

Best Offer Applied
Starts at

$13.5/Month

Try For Free
Alternatives.co has rated
Webex by Cisco
4.3
Select Application
  • 4.2
  • 4.4
  • 4.3
  • 4.4
G2
4.2
Top Comments by G2
Positive Comments
  • Namitha P.Senior Software Engineer
    Review
    5.0

    I've been using Webex Meetings for many years. Its simple yet rich features caught my attention from the get-go. The UI may not be colorful and visually attractive compared to other software, but Webex Meetings is number one performance-wise. There's no hassle in getting used to the layout and where essential features are located in the menu. Call initiations are immediate and not limited by duration. With group rooms, you can talk to more than one person. While calls are fine for short conversations, for longer sessions and more accessible features, Webex Meetings has schedulable meetings. A scheduled meeting can be for one-time use or repetitive once you list the dates for which it should be automated. You can use many features of Webex Meetings during a meeting, such as screen-sharing. Running both simultaneously does not worsen the quality and provides an easier way to stay productive collaboratively. Webex Meetings uses a secure cloud system, allowing you to share files carrying confidential data without fearing theft or loss. The only downside to Webex Meetings is that Webex App, formerly Webex Teams, does everything better and offers more intuitiveness. There's no reason not to upgrade to Webex App if you're an existing user of Webex Meetings. Primarily, Webex Meetings has been sufficiently suitable for long-distance conferences with people around the world. As it has servers everywhere, the distance never causes any input lag during conferences. Webex Meetings is ideal for group discussions involving multiple people with support for mobiles so people can join with any device they find convenient. For the past three years, my team and I have relied on Webex Meetings for remote work. With the feature to record, we're always on top of discussions and remain informed about any happenings within our company. Breaking out big rooms into smaller units with a select few users is one of the most beneficial features when we have different teams working on other areas. We can also connect other devices for screen sharing, which many Android developers find helpful, while alpha testing for bugs and overall UX. I also love how Webex Meetings can be used on any browser, provided you've given mic and webcam permissions. All-in-all, Webex Meetings is a great work software with features for communicating and collaborating as best as possible.

  • Kishore G.Search Engine Optimization Specialist
    Review
    4.0

    I have been using Webex Meetings for several months now it has become an integral part of my daily workflow. The platform is incredibly user-friendly and easy to navigate. Setting up and joining meetings is a breeze, and the audio and video quality is consistently excellent. One of the standout features of Webex Meetings is the variety of tools available for collaboration. The whiteboard function is handy for brainstorming sessions, and sharing screens and files with colleagues makes it easy to work on projects together in real time. I also appreciate the security measures that are in place to protect sensitive information. The platform is encrypted and requires a unique meeting URL and password to join, which helps to keep uninvited guests out. Overall, I am delighted with Webex Meetings and would highly recommend it to anyone needing a reliable, feature-rich video conferencing platform. It is also worth noting that Webex Meetings is a subscription-based service and may not be suitable for users with limited budgets or those who only need to use video conferencing occasionally. In these cases, there may be more cost-effective options available. However, for businesses or organisations that rely heavily on video conferencing, the robust feature set and excellent reliability of Webex Meetings may make it worth the investment. Webex Meetings is a video conferencing platform that enables users to communicate and collaborate remotely. It is designed to solve the problem of being physically apart from colleagues, clients, and partners. By providing a way to hold meetings, share screens, and work on projects together in real time, Webex Meetings helps to facilitate the kind of face-to-face interaction that is often necessary for productive collaboration. This can be particularly beneficial for businesses and organisations with employees or team members working remotely or in different locations. Webex Meetings allow these individuals to stay connected and work together as if they were in the same room, which can help improve communication, increase productivity, and reduce travel. It can also be helpful for businesses that have clients or partners located in different parts of the world, as it allows for easy and convenient communication without the need for expensive and time-consuming travel.

  • Haritha I.Senior Software Engineer
    Review
    5.0

    Webex Meetings is a helpful multipurpose platform through which you can connect with others, communicate with them through various means like video conferences and calls, and create content with them collaboratively. Its comprehensive support for mobile devices makes it a cross-device communication software that you can use without limitations. Calls and conferences are limitless, allowing you to talk freely for as long as you need. The robust tools for content collaboration are the digital whiteboard, presentations, screen shares, and file shares. Webex Meetings allows you to go about your work, especially if you're remote, and provides the necessary tools to boost your productivity. With Apple products being more popular over Android worldwide, Webex Meeting's incredible support for iPads allow you to use them as a secondary medium for sharing while you're conferencing from your computer or laptop. You can share content from your iPad in the conference via screen sharing and work together with your peers. The best part about Webex Meetings is that it's free of cost to use from the get-go, but some features are locked behind a subscription for business reasons that are more than helpful should you decide to get them. The only thing I dislike about Webex Meetings is that it doesn't have as much outreach as Zoom. So, it has a very niche purpose, and you're not as likely to get new users to feel comfortable using it as you would Zoom, as the latter is more intuitive. Webex Meetings holds our team together and has been doing so since 2020, when the pandemic forced us to stay indoors. We could resume all activities from our homes, and Webex Meetings played an integral role in allowing accessible communication, effective collaboration, and on-demand chats. We can send chat messages to anyone, whether online or offline, as a substitute for meetings if the situation doesn't call for one. Sharing screens from computers, mobiles, and iPads helps us work conveniently when we want to display apps from other devices, which is a better alternative to taking and sharing screenshots. Webex Meetings also allows you to record meetings and view them later. Although the pandemic restrictions are slowly being lifted, we're still saving expenses to this day using Webex Meetings to work remotely.

Negative Comments
  • Verified User in Hospital & Health CareEnterprise(> 1000 emp.)
    Review
    0.5

    The software deployment procedures work flawlessly. We use active directory group policy management; installation was a breeze. The support was terrible; hard to understand non-native English speakers who were argumentative and wouldn't address an ongoing issue with calls made by our CEO. When we needed to add more users to our WebEx account, it took over an hour on the phone being transferred between departments as our account rep had left the company and we are required to speak with an account representative to add additional services. It is no possible to add an additional named user through the portal. After we moved most of our employees to Zoom in 2019, we attempted to shutdown our Cisco Webex Meetings account. Even through we were not in contract, we are locked into still paying for the product until our next renewal cycle starts in 2020/09. We are paying for a product we can't use and don't want. Consider this decision carefully. They are operating Cisco WebEx like a legacy company from the 1990's with terrible contracts, requiring phone calls for both support and more licenses. It feels like dealing with the DMV or some other government agency. We originally needed an audio and video conferencing platform.

  • Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)
    Review
    1.0

    You can record meetings and it sync with Outlook. Recordings are never clear. There isn't a lot of customization. If it isn't working, it is not intuitive how to get it working. Microsoft Teams is much smoother and integrates so much better. Part of my onboarding at the company where I work was to read all the instructions for webex meetings. After reading them, I still have many issues and can't figure out how to get things to work as needed. I used Webex to do interviews with customers. The quality was never great and audio was poor. There were always issues getting into a simple meeting. Even sending invites with the outlook integration never always worked as needed. Dialing into a audio device or setting up a conference room with Webex ALWAYS had an issue. I had to come in half an hour before and do rigorous testing prior to the call to make sure it was a good experience, and most the time it wasn't. The product caused more headaches than it solved.

  • Verified User in FurnitureMid-Market(51-1000 emp.)
    Review
    0.0

    At this point, nothing. You can get the same functionality from other companies that actually care about what their customers thing and know how to communicate if say for example you thought the account was canceled but they still had the clock running. Horrible communications. Not even a hint wanting to satisfy or keep a customer. Be prepared to actually call them to cancel your account and GET CONFIRMATION that it's canceled. GO ELSEWHERE. These guys make it hard so hard to cancel and don't care if you're not happy. The competitors offer the same features for less money and they actually care about their customers. Telecommunications. Went with a competitor and saved money, better customer service, better communications. Webex doesn't care about the customer.

GetApp
4.4
Top Comments by GetApp
Positive Comments
  • Marie L.Education Management
    Review
    5.0

    No Comments

  • Prince E.Motion Pictures and Film
    Review
    5.0

    Great

  • Elena M.Education Management
    Review
    5.0

    No Comments

Negative Comments
  • Tina M.Hospital & Health Care
    Review
    1.0

    It was okay - but I am glad that we switched to teams

  • Thomas T.Design
    Review
    1.0

    It feels a little clunky and dated.

  • Anonymous ReviewerBanking
    Review
    1.0

    No Comments

Trustradius
4.3
Top Comments by Trustradius
Positive Comments
  • zgr Erkek, MSc, PRINCE2Exhaust Systems Supervisor
    Review
    5.0

    First of all, Webex is being used for most of the big OEM's and suppliers of the automotive industry. Broad usage makes it a logical choice. Skype for Business is useful as well and also used in the company, but for internal communication only. Due to easy connectivity and better tools, Webex Meetings is the ultimate choice for meeting management.
    Webex Meetings really makes communication easier. If you're working in a global company or doing business with people from different regions, this is the perfect tool to use. You can set-up a meeting anytime by just clicking one button. During the meeting, you can share your screen, annotate/control other user screens or even dictate other users. Good for large group attenders from different locations; also good for organizing training by using Webex tools. It is perfect to connect people from different locations or time zones. I do not think it's necessary to use Webex tools for the people who are able to use the same meeting room or same location.
    High-resolution video conferencing and a variety of connectivity options. You can share your screen or annotate other user screens and make basic controls. You can make video/audio calls via landlines or internet connection through your device. Audio quality is most of the times good and robust. I like Webex tools and add-ons a lot, as these really make the office life easier for me. The Outlook add-on tool is a very useful feature. You can simply add the WebEx link to your invitations or launch instant or scheduled meetings just by one click from Outlook add-on button. Another good tool is the Webex Productivity tool which can be added as a shortcut to your desktop. You can manage all your agenda and organize any meetings with this tool. You can also have most of these features on mobile versions of Webex as well. I'm using the iOS version of the Webex app and it gives me all the flexibility I need while I'm away from my desk or during business travels. Mobile platform usage is a very big plus of Webex. Lots of features such as share and control screens, interaction with users, give or restrict access, message features and so on. These give you the power to have an efficient meeting. You can record meetings and trainings and save them for use later on, what a perfect feature!
    Voice quality depends on your connection method. If you are using a headset which is connected to your IP or landline phone; then the outcome is almost perfect. However, if you're using a computer to dial in, the voice quality depends on your internet speed. Probably the only critical issue with Webex may be the lag after sharing your screen or after annotating (taking over) other users' screen for a long time period. The Webex interface is very cool and simple but somehow the latest version can cause users to struggle with the controls. Very rarely, Webex servers can respond slowly or give no response. I think this is something that can happen with any service providers, so I don't see it as an issue.

  • Verified User
    Review
    5.0

    Microsoft Lync server has a greater cost of implementation and maintenance while providing about the same amount of features and flexibility and about the same level of integration with other Microsoft products we are using in the company.
    It may be less appropriate than usual if you just need a one-to-one conference and don't mind displaying to the other side the whole screen. In this case it is easier to share a screen in Skype. WebEx Meetings gives you much more flexibility on number of attendees and selecting windows you choose to share, which is a must for external communications.
    Nothing can beat Webex meetings when you need the screen shared for remote control to resolve any IT issue or to help a customer with a new feature accommodation. Webex meetings can be used as a screen video recorder and not only to have a training meeting recorded for further re-usage as a training video (which is the most common case for recording) but also as a great helper for analysis of any system issue occurred on the screen during the meeting. Almost all our internal and external meetings are Webex meetings just because it is always good to see what everyone is talking about - whether it is an Excel spreadsheet, e-mail to follow up or a new solution diagram.
    It would probably benefit from having an embedded audio conference instead of calling to an external bridge number. The pop-down panel is sometimes very annoying for the one who shares the screen. The converter even being available is for some reason a completely separate tool. And the record player is a separate tool too. And there are different players for different record formats.

  • Verified User
    Review
    5.0

    I think the mobile enabled WebEx Meeting made a huge impact. Although there is huge difference with the desktop version I am confident that future upgrades to WebEx Meetings will have better video quality without freezing and I would expect to have all the desktop features in the mobile version.
    WebEx meetings is well suited when any attendees are in different geographic locations and you would like to have a face to face conversation. You can do it with the video option. However it does require high speed internet connectivity. Large organizations would love webEx because of its global presence where they can interact with almost any region for their day to day activities.
    We are now capable attending the sessions with a video option. Well sophisticated mobile app with most of the desktop features. Secured single sign on login with your enterprise network credentials. Recording option is available with one click. Can arrange meetings with ease with one click.
    I think when we download the webex mobile version, it does not show all the desktop features such as recording the sessions and notes options. The meetings do not completely record the meeting session(in case the host gets disconnected). I think WebEx meetings can improve the quality of video sharing. The conference call number and meeting details are automatically sent to the attendees without a preview. I think before sending [this information] the host should be able to see the preview of what attendees are going to see when they receive the meeting invite.

Negative Comments
  • Verified User
    Review
    2.5

    WebEx Meetings is a platform packed with features, some that Google Hangouts and other smaller/simpler platforms do not have. Hangouts for example is used more for casual day-to-day quick meetings or discussions within the team, likely with 4 people or less (usually 1:1). WebEx Meetings, with its whiteboard function, file-sharing, and recording, etc. is used for more formal, structured meetings. Compared to Zoom though, WebEx is relatively more complicated and less user-friendly.
    WebEx Meetings is one of the most well-known video conferencing platforms out there, so the chances are people will be somewhat familiar with it, and the chance of compatibility will also be relatively greater. It's pricey though, so if you are on a tight budget, not too technically savvy, and would like to record and easily convert many of the meetings for storage, there may be alternative software out there that better suits your needs.
    The calendar on the platform provides a good visual as to when meetings are scheduled. It helps when we are scheduling new meetings to be able to easily see when meetings are already scheduled to start and end, so we can avoid double-booking. There are many features within the application, including the ability to share and upload files to present, a feature we used often. It's helpful when trying to explain projects and complex ideas to clients to have something visual to show them. There are many options in terms of package and prices, and in certain cases we can work with an account manager to customize the service(s) we need as an organization. What we had and were paying wasn't something that was shown on the website, which was both a pro and a con because it did get a bit confusing.
    Sometimes the video quality goes way down and we can barely see the faces of the people on the other end. This may have to do with the internet connectivity, as the other party is our team in a different location, and we know they use the same (high quality) camera all the time, so it's not due to the camera. We upload files to share during the meetings, and it won't take certain files. Last I checked, the main one was PDF files, which sometimes we'd prefer since it preserved formatting, but they cannot be uploaded. Also, at times the files get distorted, where certain figures and formatting doesn't show up, or the whole page gets shifted. The amount of cloud storage is very limited, and that was difficult for us, as we held most of the company meetings, calls, and training through here and were looking to record and save the important information. We ended up looking elsewhere and configuring a process to convert and save the recorded files elsewhere. The recorded files are in an uncommon form, one that can only be played through WebEx's own tool/software. That made it extremely difficult to download and share. We figured out a process to convert them into mp4 and mp3 files, but that wasn't an easy/efficient process.

  • Chris CarpenterStaff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler
    Review
    1.5

    As previously mentioned, Webex had no unique offering amongst its peers. Because there are options for licensing that don't involve VOIP, it was always limping along for us because of the time-waste looking for dial in information. There is no condition where VOIP should ever be excluded from a modern product like that - even by / especially by licensing (don't let your customers make bad choices). Zoom is at the top of the list for performance, simplicity, elegance, and ease of use / intuitive behavior (as is BlueJeans) and Skype for Business is next to Webex at the bottom. Microsoft Teams is up towards the top because of the full integration with our Office365 environment. It is evident that Teams Meetings are still relatively immature, but should improve shortly.
    Webex works just like any other web meeting tool. It has an app, a desktop app, and a web version. At this point, I would be unlikely to recommend it because of its specificity to the business world (as opposed to something like Zoom, Bluejeans, etc...) and the requirement for a corporate licensing model that doesn't exactly make the juice worth the squeeze for a product that really doesn't differentiate itself on an enterprise level as anything uniquely special amongst its peers.
    Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good. Webex did a good job with screen sharing and the standard webconference (non-audio) features. The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
    Not inherently connecting VOIP with the screen sharing meant (for us) that we always had to wrangle 2 tools to start a meeting rather than 1. The Webex desktop app was helpful, like the mobile app, but the primary experience our company was likely sold against was the web version. That is the weaker of the 3 platforms. Webex recordings were very difficult to make, edit, download and convert. Simplicity would have served them well. Attaching a dial in conference bridge (again, because of our licensing model) was a below average experience. VOIP is far superior, but given the option for less spend, companies will often take it even if ill-advised.

  • Verified User
    Review
    3.0

    Skype for Business is used much more widely in the organization now because it is a lot cheaper for internal-only meetings. However, Skype does seem to have even more audio connection issues than WebEx. Our C-Suite also uses BlueJeans for their quarterly review webinars, and it seems to be a bit more stable when it comes to audio issues. With our development vendor, we use Join.Me, which almost never has audio connection issues.
    Webex is well suited to meetings that need to be recorded and distributed after they occur. You can provide a link to the recording, or download the recording file and convert it to a standard video file for uploading on other platforms. It is also useful for meetings in which a presenter needs to share their screen, as this functionality works fairly smoothly. It is not well suited for organizations such as large non-profits, who have many users but a limited budget. It is cost prohibitive for use in internal meetings in that case. It is also not as great for impromptu meetings because having to log in to the application every time and then generate a meeting link causes delays.
    Allows webinars to be conducted with a large number of participants while remaining fairly stable. Allows for webinar recordings to be downloaded and/or distributed quickly and easily. Allows for easy screen sharing.
    It never saves my login information, so every time I join or create a meeting I have to log in again, despite telling my browser to remember the credentials. It is rather pricey, which means my organization does not use it for internal-only meetings. We resort to using Skype for Business instead. In large meetings there is almost always at least one user who has trouble connecting to audio, causing delays in meeting start times.

Capterra
4.4
Top Comments by Capterra
Comments
  • Malith Madhawa I.Chairman and Managing Director
    Review
    4.0

    First of all, I use the Cisco Webex for all professional meetings with my clients. It is convenient for me as most of my clients do use the software regularly. Additionally, it has saved my valuable time by slashing all unnecessary traveling time to clients' offices and subsequent waiting times. Secondly, it provides me the complete cybersecurity and end to end protection for my discussions. Cisco has committed to the highest international cybersecurity compliances and therefore I do not hesitate to share any confidential information through Cisco in my virtual meetings. Thirdly, this software has many features such as sharing files, digital whiteboards, background noise detection, and mute suggestions, wireless connection options, etc. These features have made my virtual meetings far more productive and effective. Especially, when I do presentations to my clients, I have complete peace of mind, which is very important to my daily business activities. Finally, yet importantly, it has given me the real value for the money I spent to purchase the software. Initially, I used the free version for a shorter period and it is inevitable to prevent yourself from purchasing the full version once you realized the beauty of this software.
    Well, Cisco Webex Meetings offers the highest quality of audio and video outputs that anyone could expect from such a provider. It is fascinating and perfect for your crucial virtual meetings. The video quality is superb (may depend on your internet speed, device, and browser) and it has no disruptions nor freezings which waste your time as well as resources. The quality of the audio is also at the highest standards and it runs exactly along with the video by giving all participants the real-time experience unlike other software, which caters awkward and irritating experience when the video and audio do not flow the real-time. Then again, it supports any device you have. Let it be a smartphone, desktop computer, laptop, notepad or tab, Webex suits for any device. It is fantastic. Moreover, the easy installation process has made the software much more popular and effective. No downloads or plug-ins required. The instant connection between the registered devices and the meeting room is an excellent feature in Webex. You really do not need to connect your device manually, the software itself will do it for you once you enter into the meeting room.
    So far I have not come across any drawbacks in this software as it perfectly, identified all customer requirements and provided them at their best quality.

  • Verified Reviewer
    Review
    4.0

    Aside from the few drawbacks mentioned above, overall I have had a relatively good experience using Cisco WebEx for both team as well as client meetings. It's easy to share the dial-in information with the clients, schedule meetings, and set up calls using different rooms. In the future, if there is a way to allow an original host to EXIT a meeting without ending the call altogether, that would be very helpful.
    I use WebEx meetings almost daily for work - for both internal and external check-ins. Pretty straightforward navigation, once you get the hang of setting up a room (either personal or client-facing) the platform is quite easy to navigate. At my meeting we have WebEx integrated with peoples' calendars, so when I schedule a meeting on WebEx it allows me to easily see my coworkers' availability which is definitely a plus - good ease of integration with other applications. Interface is simple enough that the main functions (setting up a meeting, sharing meeting info) are easy to use and I have not had issues with this software unexpectedly crashing which is an added bonus.
    One of my main gripes is regarding shared rooms (ex. other members on your team are able to start/stop the meeting if you're unavailable). One of the recurring issues with shared rooms is that they all use the same call-in number and pin. With that said, if there are back-to-back meetings using the same room, and the earlier meeting runs over, we run the risk of clients calling into a call that is still going on, which creates confusion and can have us coming off as unprofessional. I have avoided this issue in the past by creating internal check-ins using my own personal room, however the drawback to this is that - if I'm unavailable for any reason - the meeting cannot be started by anyone other than myself. For back-to-back meetings, if there's a way for new users to be put into a waiting room until AFTER the previous meeting has completed ended, that may avoid these issues in the future. Another issue is that if I set up simultaneous meetings in both my personal and shared rooms, there is no way I can remove myself from the first meeting without it ending the call altogether. I have not found a way to assign someone else as the host, so if there have been simultaneous meetings (where I am just listening in the background) I have had to juggle this by calling into one meeting using my laptop, and calling into the second using my phone. It works, but it's not very efficient.

  • Laura T.Faculty Support
    Review
    4.0

    We have Webex integrated within our company now so go to a site to login that has a URL with both Webex and our company name in it. I no longer go to the Webex only account. Our local Webex team, some excellent, had a couple people with inferior communication skills, so they were not pleasant to work with and were a barrier to getting correct info without having to ask over and over for it. Finding out we could skip them and go straight to the Webex administrators at our company is a good work-around. All similar software has it's oddities and I have found this one to be about equal to all the others- an 8 out of 10.
    Webex is a very good web conferencing tool. They have improved the interface when you login and made the menus more intuitive over the past few years. The left side menus when you are logged in work well. You can start a meeting(immediate) or schedule a meeting to do a live recording and web capture. Your personal room location/URL never changes so this can be good when you want to give it out to secure group and meet there from time to time or at a minutes notice. The scheduled meetings are good because they allow more options like:adding a meeting agenda, automatic recording of meetings, secure or less secure joining by participants depending on what you wish, joining before host and registration or not. After recording you can click on the "recording" menu item on the left and see all Webex recordings.
    Some features that seem available are not always. It partly depends on how it is set up through your company. Some options are not available or easy to access unless you are in classic view. There is a 24 hour plus turnaround for recordings to be processed and appear in menu-for me this is not an issue but it might be for some companies. There was a more advanced function someone in one of my groups wanted to use to compile data after a meeting, but found out that was something either not available to us or because we could not anticipate that need and ask for it ahead of time, it was not available. I seem to recall it had to do with getting an comprehensive list of participants from a scheduled meeting-after the meeting was over.

  • Verified Reviewer
    Review
    5.0

    Overall, experience is great but UI is not something which is fun. Features are great and helpful.
    1. Ease of use 2. App is super helpful to take meetings on the move 3. Several features for sharing documents live (pause, do selective share) 4. Attendance can be collected easily 5. You get to know who is on mute and who is causing background unknowingly and mute them as needed 6. Chat option is availble 7. There are upfront prompts available for you to select mute or camera options 8. You can take audio using various methods (Dial in, computer or receive call back without calling in). I use call back all the time. 9. It shows who is dialing in with what option using symbols 10. Recently the added search box for finding specific attendee on the call and with partial input, it filters the name 11. You can choose different video virtual backgrounds and you can see others videos and you can pin anyone as needed 12. You can insert a welcome message for a call 13. You can make alternate host arrangement 14. UI: Zoom In/Zoom out per your eye needs in self controlled manner 15. You can share meeting details from app with anyone else very easily 16. You can record the calls 17. Call quality (audio and video) is good 18. Several users across the globe can dial in using toll free nos. at no cost to them
    1. Sometimes when a meeting (especially a recurring one) is moved/cancelled, app doesn't sync always 2. They took away an app feature (not sure why), where a notification used to come for the next meeting and that was helpful to know next call even when you are away from machine or not in app. They should consider that feature back 3. Cisco recently had a big audio failure with phone dial feature but computer dial in was working. So, if you don't have any other meeting set up for org, you may be impacted. 4. Users are advised to end the call to stop the meeting time from usage perspective otherwise meeting won't end. 5. UI can be made more fun

  • Kevin H.CISO
    Review
    4.0

    Overall, the product works well enough. The features and quality of the video and audio work well to the point that we can perform paid consultations and workshops with our members. The interface is straightforward and is used by all of our technical and nontechnical staff on a daily basis with great success.
    Our contract was expiring and we were looking for a solution that allowed the best integration with room-based cameras and presentation equipment.
    The software is relatively easy to use and set up from both an administrator and user perspective. We have been using this software for around two years, and we have had success with 1-1 Meetings, group meetings, company-wide town hall meetings, and large workshops or other events involving people from both inside and outside of our organization. The integration with GSuite email and calendaring works great, and the ability to have personal rooms along with persistent rooms for invited guests has been a big feature for us, especially with everyone working from home. Finally, the integration with the RoomKit devices in our conference rooms has worked really well with bridging together on-premise and remote workers during meetings and other collaboration sessions.
    While there is a stand-alone application which can run all the time on your computer, I feel there is a fair amount of confusion as to if it should be used or to always simply rely on the web client for everything. Product features seem to lag significantly behind other solutions such as Microsoft Teams and Zoom, and I have found that WebEx is slower in connecting to meetings, and has lower video quality, than Zoom.

  • Ravinder B.Consutant
    Review
    5.0

    Being a legal service company and as per the company's legal compliance, we have chosen the Cisco WebEx. In terms of legal compliance, the security of Cisco WebEx is quite good. We generally use it to conduct an online meetings with vendors and clients.
    Cisco WebEx is the one-stop solution for online virtual meetings. Cisco Webex features include document, application and desktop sharing, Integrated audio and VOIP for toll-free calling, and Video Conferencing. Online meetings can be recording, editing, and played back later for retrieve useful information. The best feature I like is audio to text transcripts that WebEx creates for each meeting. So, you can choose to automatically receive recording transcriptions and you don't have to focus on making notes during your meeting. Webex support integration with popular other software including Microsoft Outlook, Microsoft Office, IBM Lotus Notes and other IM solutions. Cisco WebEx is a cloud bases solution and meetings can be joined using desktop, browser, or mobile device with any client or additional plug-ins. Audio and Video quality are good and reduces background noises which may cause distractions. Cisco WebEx provides industry-leading security to each meeting held on its platform.
    The mobile app seems to have functionalities as compared to the desktop app. The issue with audio and video over slower networks can be improved. Integration with third-party software can be improved. It usually takes time if you drop off in an ongoing meeting and then tries to rejoin again.