Ascentis Overview

We implemented Ascentis Payroll to be used by our department, with Employee Self-Service capabilities for all employees. 99% of the employees (1,000+ employees) had direct deposit, so we were virtually paperless for payroll checks. Employee reimbursements were paid via payroll as well. We interfaced HRIS and Time from in-house SAP. We received unsolicited, positive comments from employees complimenting the new system after our conversion in 2010. Ascentis Payroll solved our prior issues with a payroll vendor that was not customer service oriented and their system was not keeping up with our payroll and employee needs.
Customer Service is #1. The consistent: turn-around time, accuracy, and abilities of the client representatives is impressive. Ascentis listens to their customers' needs. One of our requests during implementation was rolled out to all clients around the time we went live. Another change we wanted to ESS was implemented overnight for a customer-wide roll-out. Their User Conference in 2013 was most worth-while. The Ascentis Payroll System increased the efficiency of our department. We also increased the satisfaction of our employees and IT Department! The Ascentis Third Party Check system streamlined garnishment deduction accuracy, reporting and payments. (This was one of our RFP points that only Ascentis could accommodate in the fashion desired.) System Import/Export capabilities are very strong and user-friendly. Able to quickly turn-around bonus payrolls, incentive payrolls, adjustment checks for grossing up gift cards, Third Party Sick entries, etc.

Overall: Not good at all. Implementation was never complete, the system was outdated. The customer service was non-existent. It was not cost-affordable for the lack of services provided and we had to sign a contract.