Certainly IO Alternatives & ReviewsUsed by 82% Professionals

Certainly IO Reviews

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Certainly IO is a remarkable cloud-based AI ChatBot tool designed specifically for e-commerce enterprises. It empowers users to deliver exceptional customer service through engaging and interactive conversations. The tool's ability to understand customer queries accurately sets it apart. With its advanced features, it streamlines communication and fosters customer satisfaction. The engaging nature of the conversations facilitates effective problem-solving, making IO an asset for e-commerce businesses seeking to elevate their customer service to new heights.

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Alternatives.Co has rated
Certainly IO4.5(37 Ratings)
Select Application
  • 4.8
  • 4.4
  • 5
  • 4.4
G2
4.8
Top Comments by G2
Positive Comments
  • Tyler F.Tech
    Review
    4.5

    Recent improvements made by Certainly show how seriously they are taking improving analytics and reporting capabilities. The technology shows potential for speeding up training for big datasets and increasing operational effectiveness. Review collected by and hosted on G2.com.

  • Oleksandr C.Continuous Improvement Lead (Operations Manager)
    Review
    4.5

    + The support I have received throughout the onboarding process has been exceptional, and the platform's versatility has allowed me to create a chat-bot that is tailored to my business's needs. Review collected by and hosted on G2.com.

  • Anurag K.Business analyst
    Review
    5.0

    Very responsive customer support. Module wise section for easier understanding. AI generation is at fast pace and easy to understand. Very easily integratable to our platform. Review collected by and hosted on G2.com.

Negative Comments
  • Oleksandr C.Continuous Improvement Lead (Operations Manager)
    Review
    4.5

    I am eagerly looking forward to the development of their translator, as I know it will only make an already outstanding product even better! Review collected by and hosted on G2.com.

  • Vahe K.Manager, Creator Support Operations
    Review
    4.5

    Can't specify exactly, the overall experience has been good. Some of the problems we had were related to uptime and errors, as well as lack of features, but it's resolved mostly. Review collected by and hosted on G2.com.

  • Verified User in Gambling & CasinosMid-Market(51-1000 emp.)
    Review
    4.5

    I haven't found any faults with Certainly so far Review collected by and hosted on G2.com.

GetApp
4.4
Top Comments by GetApp
Positive Comments
  • Emily M.Arts and Crafts
    Review
    5.0

    The best thing about Certainly is its success rate and efficiency. The AI is very smart and it gets even better over the time. Since we have the integration with Certainly, the daily workflow of customer service department has become easier than ever.

  • Boris A.Information Technology and Services
    Review
    5.0

    The support I received during the setup is amazing. They are very proactive and fast in replying. Highly recommended.

  • Mark d.Food & Beverages
    Review
    5.0

    The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Negative Comments
  • Benjamin D.Insurance
    Review
    3.0

    The lack of Analytics data The confusing setup when the bot is large

  • Anders J.Retail
    Review
    3.0

    Editor interface is a bit slow. Could use more possibilities to costumize look of chatbot.

  • Nadin K.Consumer Services
    Review
    4.0

    Some problems with the integration update

Capterra
4.4
Top Comments by Capterra
Comments
  • Regin J.CEO
    Review
    5.0

    The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXOs intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

  • Nadin K.Customer Care Manager
    Review
    4.0

    I have had a super successful and very educational journey with botxo. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without me having to have staff in the department.

  • Peder R.Learning Tech Consultant
    Review
    5.0

    Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

  • Casper M.Founder
    Review
    5.0

    I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

  • David E.Senior Project Manager of Player Experience
    Review
    5.0

    No Comments

  • Benjamin D.Digital consultant
    Review
    3.0

    No Comments

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