- Zach M.d
I enjoy taking notes in Catalyst. The notes save automatically and I can easily set up a task in the notes while on a call. I use their task feature as my main ToDo list, I find that it has really improved my efficiency attaching tasks to customers. The notes I take are posted on a Slack channel. Our leadership team can review it at any time. This has given great insight and started important conversations between Product and Customer Success. The home dashboard is very customizable. I have a list of all of my current accounts with important information and Tasks all on one page. I have been using Catalyst for over a year now. It is a growing tool and sees improvements quickly. With that in mind, I dislike not being able to sort account layout templates. They are sorted based on when they were created. We have a mandatory field layout that was created before my layout. Due to this, I have to view the mandatory field layout before I can click on my layout. It's a small thing but the time lost adds up. Updates can be pushed during business hours(Pacific). Sometimes my notes or tasks will not save right away. This is the best CSM tool, I highly recommend it. - Flexible analytics on customers to make business decisions. - One place to house all important information on an account (ARR, notes, tasks, lifecycle stage, owner, etc) - The ability for someone outside of CS to lookup an account and know exactly where they are at
- Steve Y.Account Manager
I like Catalyst because it serves as a single source of truth for all of my accounts. I can see their contract value (ARR) amount, their spend on platform, their spend trend, the number of registered users vs. licenses, all of their open Support tickets, and many other relevant data points that I need in my day- to- day. Catalyst is ALWAYS open on at least one tab because I use it that often. The only thing I don't like is that when you start typing notes into a new blank template, the iFrame for the new note reloads while the note is being saved constantly, and if you're in the middle of typing when that reload happens, a new tab pops open for you to take notes in (the original tab remains open too). It feels a little clunky and makes me feel like I have to type fast before the reloads commence. I work in post- sales as an Account Manager, and I work in conjunction with a team of Customer Success Managers assigned to each of my accounts. The CSMs are the main POC for each account, and while I work closely with them, I cannot possibly be on every single call with every single account, but with Catalyst I don't have to be (the CSMs also use Catalyst, so they can enter notes from the call there for me to look at later). Also, we use Catalyst to map out the white space in our accounts, so we can think strategically about growing our accounts.
- Jamie E.Customer Success Manager
I enjoy being able to create dashboards specific to our team needs. The data syncs between our Sales Force and Catalyst for consistency and to eliminate redundancies. The charts are visually appealing. The notes templates are a great feature to be able to update Account information without needing to go back to the account. All my tasks then show up on my dashboard to be easily viewed. I wish there was a way to create a personal dashboard that is only visible to you and not the full team. Also, with task automation, there is no way today to be able to automate a task with a weekly reoccurrence. For example. our team is required to check Catalyst and either make updates or verify Account accuracy on a weekly basis. There is no way today to trigger a task/email to the CSM team on a weekly basis. Creating modules within the dashboards can be confusing and is not always straight forward. We are leveraging Catalyst to be able to best track and organize our Accounts. We are able to view account details, account health, upcoming renewals, track open tickets, create and reference notes, and manage tasks. This tool is intended on making our lives easier, so we have been playing around with it in order to feel like we are getting the most out of our subscription.
- Lance H.Small-Business(50 or fewer emp.)
One great feature is the Salesforce integration that allows us to sync our CS and Sales data back and forth. With the new customizable layouts, we were able to take our google sheets that required manual updating and put them into Catalyst with close to the same layout as we had before. This gave us a near-total overview of the tech stack, key contacts, key opportunities, and account information all in one layout! There are very few things about Catalyst that I dislike! It would be great to have a G-Suite integration that tracks customer events on your calendar. This is the main manual task that we still have to do. We have been able to migrate all of our CS shared documents off G Drive. This has significantly decreased the amount of time we spend manually updating fields for a sheet that is only looked at when it gets updated. With the SFDC integration and with task tracking, we now have a comprehensive overview of our accounts all on one page! Pretty much like an executive tear sheet.
- Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)
I love that it keeps all of my information in one place! I also find it incredibly useful for maintaining minutes from all of my calls. It is also helpful to have a historical ledger of a client account. Furthermore, it is nice that information is imported from Salesforce so I do not have to move between the platforms to get the information I need. As a newer hire to my current company, I have found this platform incredibly useful and user friendly. I think the platform could improve on the visual aspect of things. In particular, using colors, visual reports, etc. to help display the information in different ways. Other than this, I am a happy user! Keeping a general timeline on of each of my clients is a wonderful tool as a Customer Success Manager with a number of different accounts. It helps me keep everything in one place without having to use spreadsheets, etc.
- Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)
The Catalyst UI is nicer to look at and easier to navigate than our SFDC instance, and with the bidirectional sync all our information goes back into SFDC anyway. It's been nice pulling in data from other places as well, so we can have metrics on our customer usage over time directly on an Account page. No deal-breakers, but Catalyst is just getting started so some things like how the Notes WYSIWYG works or how editing data fields works are just in an earlier clunkier stage than they'll probably be in 6-12 months. All of this is understandable, they're a growing team focusing on their core product. In the meantime, their Support folks are very kind taking in product feedback! Our team is able to standardize information about customers across accounts and portfolios, so we are beginning to have a global view of customers that we didn't have previously.
- Zona M.Mental Health Care
Our experience has been very positive. We are able to explain it to our staff and they are able to understand how it works. Very smooth and compatible transition for our staff and parents.
- Patrick C.Financial Services
Overall my experience has been great with Catalyst.
- April A.Mental Health Care
Great I loved it!
- Steve S.Education Management
Imagine slowly freezing to death. If you are a ABA professional considering Catalyst RUN AWAY.
- Tamar B.Hospital & Health Care
Catalyst has overall been a nightmare to work with.
- Mailelei F.Health, Wellness and Fitness
Recommend for data taking and reviewing!
- Syed Asad SiddiqueSr. Software Data Associate | Pharmabridge
The reason of selecting this system for our entire networking hub Cisco Catalyst is the impeccable choice for our organization need. The Artificial Intelligence feature we have never use this before i.e. like automation it saves all our precious working hours to configure lot of things manually, so we can transfer our time to boost up our security attention. Simplicity, manageability and reliability is the core reason for go for this system. This system also very easy to expandable it also saves our time on expansion as well. Another reasons to stick up with this system it is the righteous choice for our business profit orientation.
As far as our organization's usage concerns Cisco Catalyst Switches are the recommendable choice for us. Easy options and manageability features work for our Information Technology demands. This series of Cisco Catalyst is uncomplicated to troubleshoot and the commands are very easy to think back. Contract and licensing are pricey, but for their reliability it's acceptable. In term of inappropriate for using this system, there is no points to discuss. This system fulfills all of our system requirements to a far extent.
Security provision integrity is the excellent feature of using this Catalyst Series. Many of the devices runs down as a Hyper Text Transfer Protocol. Other members works together as a consolidate system. Apart from reliability this system gives a best support in terms of performance and manageability with our network.
Input powers issues should be look for this system. Cost effective issues should be resolved to the minimum level or some reasonable point. Strong routing options should be provided. For Licensing Port expensive activation is required.
- Garry BowersNetwork System Administrator
We considered Extreme Ethernet Switches and did ponder the option of purchasing one as a test unit. They made a comparable switch to the Cisco Catalyst 1000 Series Switches, but we felt more confident in the fanless design of the Cisco Catalyst 1000 Series Switches. Additionally, since we are a Cisco shop our technicians are very familiar with the Cisco line, and how to manage our Cisco gear. We did not want to introduce a new line of switch gear that would force them to learn how to manage them.
These Cisco Catalyst 1000 Series switches are extremely affordable and do a very good job of providing multiple network drops and connectivity for labs, classrooms, and offices. Since they do provide PoE, they are excellent candidates for offices that require PoE for VOIP phones as well. They are easily managed and are great "replacement" switches. We have used them in certain scenarios where Access Points require PoE. In some instances, we have had to add a power brick, (long runs) but they will support AP's. A little more power per port would be better, but depending on the situation, they will work. Overall, I'd say they are a very good solution and would have no problem recommending them.
They provide affordable drops for classrooms and labs. They provide PoE so we can supply our staff with VOIP phones without power bricks. They easily replace existing 2960-S series switches.
If they could provide just a tad bit more PoE power that'd be great, but I do realize they are not the high-end switch solution.
- Thomas SurberSenior Solution Architect
For the company that wants options the 3850 family fits the bill it comes with the the horse power, the PoE power the uplink power and a CLI that does not need re-training of a companies staff to operate in it current environment. compared to other products the 3850 family covers a companies need now and in the future. .
The 3850 is prefer for the IDF and even MDF have the Power/power and speeds running just about any sized company. The use of the WLC option is something that just makes the 3850 and even better switch for all companies environments. The move to a "Linux" based OS will drive update and and innovation even faster at Cisco .
They meet the need in office on a desk to out on a warehouse or factory floor Have the PoE power to support everything a company will need have a matching product for your need from a few ports to 48 PoE port with uplinks that connect back a MDF or DC Distribution
I am not a big fan of the way Cisco licenses their product, Smart Licensing to me misses the mark of easy of use, Client don't have a dedicated resource to learn and care for their licensing. I think Cisco needs to move to more of a security tie in with the switch, they have the horse power monitor and even move to enforcement controlled by single system across the board. Pricing seem to be getting more and more out of balance to Cisco competitor driving Small to Medium sized companies to request "other" companies product quotes with their Cisco quote.
- Verified User
Cisco 3850's are being used at all levels of my organization. We use them for our access layer switches and also at some locations to do MPLS or for more advanced layer 3 capability. We have some 3850's running as the core of some locations as well since these switches are so versatile in functionality.
I think Cisco 3850's and their other Catalyst layer 2/3 switches are best suited for large organizations that are willing to deal with bugs in code updates when they are trying to use the more advanced functions provided by Cisco. These functions make this essentially a layer 3 device that can be very convenient to leverage in a larger enterprise, but also introduce issues that can affect your organization. We have had issues that were supposed to be corrected in code upgrades, only to have other issues introduced once upgraded. This can be very frustrating in an environment that is 24/7 or requires no downtime.
Cisco 3850s are well supported throughout the industry Cisco 3850s have some really nice features that can be leveraged for enhanced functionality Cisco 3850s have a decent reliability track record (more on this later)
Cisco 3850s code upgrades have introduced many bugs in the last 2-3 years that have caused some downtime and other issues at our organization Cisco pricing and SMARTnet contracts can be very confusing, especially on 3850s PoE on 3850s have been less than reliable in the past few years
- Vin CampbellIT Director
We've used Ubiquiti Networks Unifi switches as an alternative to Cisco as well as various types of unmanaged switches to fill certain gaps where the budget didn't allow for the higher expenditure for a Cisco-level switch. In my opinion, the Unifi switches provided a comparable level of networking stability, and the cloud-based portal for programming pushes that solution ahead of the Cisco Catalyst 3850 Series Switches we have in place. Cisco is unmatched in the level of security, though--but having the ability to manage things via the cloud is the ultimate goal for everyone these days.
In their heyday, Cisco Catalyst switches were the de facto switch of choice for most midsized businesses that required a stable and secure networking experience. Their price point is relatively low compared to many other solutions. Deployment can be done by non-Cisco personnel--though not recommended. Their overall stability makes them a great choice since there isn't much need for any ongoing maintenance.
Stability--very, very rarely do they need a reboot or have any issues They provide consistent gigabit speeds with virtually no packet loss Easy CLI management Can also be managed via the GUI--Cisco Network Assistant
Integration with newer technologies like Meraki Ports tend to turn off when firmware is updated GUI access should be improved; the network assistant doesn't allow you to do everything
- Verified User
We have tried HP switches, Brocade and are beginning to test Juniper edge devices to compare to our Cisco Catalyst switches. The other brands can often match the features that are essential to our networks. They typically can be configured similarly but often take a bit more work to provide what is needed. Some of the brands can even be obtained for lower cost, but the support of the product is where we feel that the value lies in the Cisco product. We are still actively testing and comparing the offering from some of the vendors mentioned but feel that we get good value out of our investment in Cisco Catalyst switches.
They are a good fit for most switching environments. One of the greatest benefits to using Cisco switching equipment is that there are tons of IT professionals out there that are familiar with the Cisco products and are able to step into an environment and hit the ground running with managing the network gear. Selecting Cisco products typically means staffing concerns aren't usually a problem.
Cisco Discovery Protocol (CDP) Port security Spanning Tree
Definitely could improve on the pricing. We are pleased with them but you definitely pay a premium to obtain and maintain support on them.
- Morgan M.BCBA
Overall, I am thoroughly disappointed in the lack of progress that app has made over the last five years.
As a board certified behavior analyst using this platform to track client behavior data and program, this software is excellent as it does all the graphing for you. I love the desktop version and all the features.
I have used Catalyst for almost five years, as a technician collecting and as an analyst opening/closing programs. Their have been several updates that have made this system significantly less user friendly and have made it much more difficult for the techs I manage to use. The app no longer displays the number of targets. Therefore, techs are no longer displayed a number if there are items in baseline and maintenance. Since the update, I have notice a significant decline in maintenance targets being completed. Techs are also unaware unless specifically told to complete baseline. Technicians must now going to settings to know if there is daily maintenance, weekly, bi weekly on monthly. Target settings for maintenance no longer obviously display targets left to run, but continue to display targets that have already been targeted. The app works HORRIBLY with Samsung tablets. Technicians are not able to exit the app without the app crashing. The app crash numerous times through out session. Fetching trial data often displays incorrect data. A tech ran this three times in a row and the numbers fluctuated up and down with each fetch. Targets may not go into the app immediately after being opened. I have experienced targeted that are "closed" or "on hold" popping in and out of current targets. Overall, I am thoroughly disappointed in the lack of progress that app has made over the last five years.
- Samer Y.Attorney
In general each user will find Catalyst to be well worth the effort, time and money. While there are many platforms that can set reviewers to analyze emails and find privileged information, you will be hard pressed to find another program that has been so consistent. Catalyst is dependable and you will love it!
I love the consistency that Catalyst provides to the user/reviewer at my law services firm. For over ten years I have worked on numerous versions of Catalyst and each time the program always delivers high speed review screens, loading data and moving our reviews at a nice pace that does not slow my team down.
Of course each version is different and years ago the software would allow for so much of the email to be seen at once. Lately Catalyst has improve the screen visually with making fonts and the communication of the message more easy to read. The program each year is always improving which is a good sign of a developed program.
- Verified Reviewer
Overall my experience has been great. I have not had any complaints from submitters or reviewers about their user experience.
You can make changes to submissions as long as the submission period is still open (not a feature you normally see). If there are any exceptions the tool allows you to open it just for a specific person. Submission and review status' are updated real time on the site. The tool allows you to customize reviewer metrics to assign people or it can be manual. Reviewers will get an email notification that they've been assigned. Has blind and double blind settings. Users can customize and assign roles so certain people can only access and view assigned tasks. Reporting is tied into email system so you don't have to manually enter or check off any emails or names.
No automatic emails. Cannot customize colors, only the top banner.
- Amanda C.BCBA
I like how easy it is to graph and download the graphs to attach to client reports. This is feature is much easier than other software I have used. It is also easy to switch through clients. This software is more functional on the computer.
I do not like the phone application. My biggest complaint for both myself and supervisees under me, is taking data on program goals with the app because the number of trials is not clearly visible. The app only indicates completed trials by a green line but it does not indicate number of trials making it difficult to keep track of required trials to run through a session.
- Jeffrey M.PreK ABA Teacher
Positive and convenient. I look forward to getting better and more efficient at using it.
I like Catalyst installed on our tablets, so we can see the programs/trials for each student, and record the data as we work with the students.
We have 4 tablets in the classroom. We rotate our students to centers with different staff at each center. The tablets must follow each student to record all the current data for the day. The data will not record and show on each tablet for each student.
- Katie A.Office Manager
I don't have a current alternative for Catalyst at this time, but if I did, I would likely switch to a more consistent, less buggy program.
Catalyst gives our therapists an easy way to keep track of client data without the complication of using paper or timers. The result is a better delivery of services, which is great.
This software has been regularly unreliable in terms of data syncing to the server, applications freezing, and data being completely lost.