Workday

SAP SuccessFactors

Gusto

Zoho People

SumTotal Systems

Workday Human Capital Management software offers a comprehensive solution for managing human resources, including employee records, benefits, payroll, and leave management. 


Workday is the leading Human Capital Management (HCM) and Talent Acquisition software, helping businesses manage their recruiting, onboarding, retention, and performance data. With Workday, businesses can automate their recruitment processes and streamline their hiring process, making it easier to find and hire the best employees. This software can help businesses to identify and assess employee strengths and weaknesses, develop and track employee development plans, identify and assess potential replacements, and much more.

Workday also offers a range of other HR solutions, including payrolling, human resources analytics, and employee communications. Additionally, it offers a range of HR features such as performance management, absence management, organization and talent management, and much more. This apart, it offers recruiting tools and is integrated with social media platforms like LinkedIn. Furthermore, Workday&#39;s robust reporting and Analytics capabilities give businesses the insights they need to make informed decisions and improve their performance.

Benefits of Workday

Some of the benefits of using Workday include:

<ul>
	<li>It can also help in identifying and addressing any gaps in the talent pool.</li>
	<li>Monitor employee performance and develop a retention strategy.</li>
	<li>The software helps in creating strategic plans and forecasting future needs.</li>
	<li>It facilitates communication and coordination between different departments within the organization.</li>
	<li>It provides an efficient way of tracking and managing employee leave, compensation, performance, and more.</li>
	<li>Offers an employee information system that captures all employee data, including name, contact details, roles, and performance reviews.</li>
	<li>Comes with employee communication and collaboration tools that allow for easy communication between managers and employees.</li>
</ul>

 

Workday HCM supports integration with wide range of third-party applications that help in managing payments in different countries with ease. It also offers benefit coverage such as retirement, insurance and health. Workday offers other products such as Financial Management software, Talent Management software, Professional Service Auotmation, etc

 Helps employers to manage the entire application process from start to finish.

Application Management

Helps screen and interview applicants, track hiring progress, and manage job offers. 

Candidate Management

Keep track of employee absences and track sick leave usage for compliance purposes.

Sick Leave Tracking

Manage employee requests for time off, including tracking requests and approvals.

Time Off Requests

Keep track of employee pay and expenses, plus manage payroll taxes and deductions.

Payroll Management

Helps HR departments manage the recruitment process from start to finish.

Recruitment Management

organizationtypes

Large Enterprises

platforms

Linux

monetization

Paid

Small Businesses

Windows

SuccessFactors is a comprehensive HCM solution that helps businesses manage their human capital. It provides users with a wealth of options and features to help them effectively manage their workforce.


SAP SuccessFactors offers cloud-based HCM software applications that support core HR and payroll, HR analytics, and workforce planning. talent management, employee experience management, and much more. The applications are designed to make it easy for organizations to manage their HR functions from a centralized location, and they offer a variety of features that make it easy to integrate HR into other business functions.

The platform is easy to use and can be integrated with various e-mail and communication platforms, so employees can keep up with their work and personal lives at the same time. Additionally, SuccessFactors offers a variety of reporting features that allow managers to track progress and performance across the entire HR system. Their software is also compliant with various global standards, so it can be used by organizations around the world to manage their employee data and performance in a secure and compliant manner. Furthermore, they offer the ability to identify and assess opportunities for improvement in employee engagement.

Benefits of SuccessFactors

Some of the benefits of using SuccessFactors include:

<ul>
	<li>Improved employee retention and motivation.</li>
	<li>Increased efficiency and productivity in the workplace.</li>
	<li>More accurate performance reviews and compensation.</li>
	<li>Improved visibility into employee data to make better decisions.</li>
	<li>Improved workflows that make it easy for you to enter and track data.</li>
	<li>It is scalable and can be customized as per the needs of the organization.</li>
	<li>Improved communication and collaboration between employees and management.</li>
	<li>Reduced costs associated with employee management, such as salaries, benefits, and training.</li>
</ul>

 

SuccessFactors cloud-based HCM software is easy to use and can be accessed from any device or computer. It is also secure, so you can confidentially store your data. In addition, it is HIPAA compliant, so you can confidentially access and use your data to manage employee records. Finally, it offers a variety of communication tools to help you to connect with your employees and keep them informed of changes that impact them.​​​​​​

Manage and track your employee benefits enrollment and claims processes

Benefits Management

Allows you to process payroll and track employee earnings and deductions. 

Payroll Management 

Helps identify areas of improvement and ensures that employees are rewarded for their efforts

Performance Review Management 

Helps you to identify and attract the best talent for your organization.

Recruitment Management 

Track employee progress and identify areas of improvement.

Performance Metrics 

Helps you plan for the future needs of your company.

Succession Planning 

Provide a flexible and reliable core HR system for managing the total workforce across the globe

Benefits

<ul>
	<li>Increase productivity with automated processes and self-service tools</li>
	<li>Enable employees to easily record attendance and view their balances, overtime, and premiums</li>
	<li>Streamline global employee benefits management</li>
	<li>Automate compliance with global and local regulations</li>
	<li>Manage processes with automation and HR workflows across business systems and functions</li>
</ul>

SAP SuccessFactors Employee Central

PeopleSoft HRMS, FMS, and CRM software can provide benefits such as easier communication between employees and managers, improved customer service, and better tracking of employee performance. 


Oracle&rsquo;s Peoplesoft is a leading company in the world that offers a wide range of solutions such as human resource management systems (HRMS), financial management solutions (FMS), customer relationship management (CRM), enterprise performance management (EPM) and supply chain management (SCM) software. These solutions help businesses manage their employees, finances, and customers more effectively and efficiently. In addition, PeopleSoft provides support and services to help businesses grow and succeed. HRMS are essential for businesses that need to track employee data such as pay rates, hours worked, and other vital information.

With an HRMS, businesses can also manage employee benefits such as payouts, insurance, and leave policies. FMS helps businesses manage their finances by providing comprehensive tracking of expenses and revenues. This can include everything from budgeting and forecasting to invoicing and payments. It offers a variety of modules such as employee administration, payroll, benefits, training and development, and online chat. Additionally, it offers a variety of reports that can help you to understand your HR operations in greater detail.

The employee administration module allows you to manage employees&#39; profiles, including personal information, contact information, employment history, and performance ratings. You can also manage employee salaries, bonuses, and much more in a single platform.

Benefits of Peoplesoft 

Some of the benefits of using Peoplesoft include:

<ul>
	<li>It helps in creating flexible and effective work policies.</li>
	<li>Helps in automating tasks and making your HR process more streamlined.</li>
	<li>Easy to use a system that is designed for small businesses and entrepreneurs.</li>
	<li>It also helps in creating and managing employee hierarchies and performance reviews.</li>
	<li>Provides real-time visibility into your employees&#39; performance and helps you make informed decisions.</li>
	<li>Helps in tracking employee performance, tracking absences, managing bonuses, and other payments, etc.</li>
	<li>Has features like an excellent onboarding process, a well-designed job placement module, and a robust talent management system.</li>
	<li>Peoplesoft CRM helps in streamlining business processes and cutting down on the time spent on duplicate tasks.</li>
	<li>Financial management solutions, it provides you with reports on your income and expenditure so that you can take corrective measures if required.</li>
</ul>

 

The platform has been created by one of the leading software development companies in the world, Oracle. Using this platform, users can view critical data in a single place and even modify these whenever required, which helps businesses organize employees&rsquo; data processing for recording, monitoring, and reviewing their performances.

Helps you manage your leave requests in a timely and efficient manner.

Automatic Leave Planning

Can help you to keep track of your employees’ hours and personnel levels.

Managerial Time Reporting 

Identify and track hours worked by individual managers and employees for maximum efficiency.

Workforce Scheduling

Manage your workforce by tracking employee stats - experience and skills, performance ratings, etc.

Talent Management

Manage labor law compliance issues by tracking hours worked, overtime, and holiday work.

Labor Rules & Monitoring 

Offers features such as recruitment, onboarding, employee tracking, and succession planning.

Workforce Management 

Oracle PeopleSoft

Oracle Cloud HCM software is a powerful and intuitive platform that enables you to manage your human resources (HR) process from a centralized location. 


Oracle Cloud HCM is a cloud-based HCM software application suite that helps organizations manage their human resources efficiently and effectively. The application was released by Oracle Corporation in 2011 for global talent, HR, and workforce management. With Oracle Cloud HCM, organizations can manage their employee records, onboard new employees, manage employee salaries, benefits, and more. With its intuitive user interface and comprehensive features, Oracle Cloud HCM makes it easy to manage your HR needs.

The core features of Oracle Cloud HCM include human resources management, performance management, workforce planning, and forecasting, and business process management. Other features of Oracle Cloud HCM include global engagement, global sourcing, global mobility, and global training. Oracle Cloud HCM is designed to help organizations manage their global workforce from a single source. This makes it easier for organizations to track employee activity and performance across different locations and languages. Additionally, Oracle Cloud HCM offers a wide range of integrations with other business applications, making it easy to connect to other systems and data sources.

Benefits of Oracle HCM Cloud

Some of the benefits of using Oracle HCM Cloud include:

<ul>
	<li>Robust security features to protect your data and applications.</li>
	<li>Scalability and flexibility to meet the needs of an expanding business.</li>
	<li>It also allows you to access your employee data from any device or location.</li>
	<li>It can be used to manage employee records, track relocation history, and create performance reviews.</li>
	<li>It lets you manage your company&#39;s workforce with ease and keep track of all employee data in one place.</li>
	<li>The platform can also be used to create and manage human resources policies and procedures, optimize employee compensation and benefits, and monitor employee performance</li>
</ul>

 

Currently, Oracle HCM Cloud offers a wide range of modules such as onboarding, core human resources, absence management, workforce modeling, workforce predictions, work-life solutions, workforce directory, HR help desk, and advanced HCM controls. Additionally, it also offers the HCM Cloud Mobile app for easy access, with a top-notch user experience.

Allows you to manage the candidature process, including managing applications, tracking reviews, etc.

Candidate Management 

Create and manage rewarding and recognition programs for your employees by tracking performance.

Employee Reward Programs 

Manage the interviewing process, including screening and scheduling interviews, and managing notes and files.

Interview Management

Can help businesses keep track of their employee payments and expenses.

Payroll Reporting

Helps businesses manage their employees' time off and ensure that they are taking the necessary time off

Time Off Management 

 Can help businesses find the best candidates and manage their recruitment processes.

Social Recruiting

Oracle HCM Cloud

Saba Cloud helps companies boost employee abilities and engagement by providing web-based learning and talent management solutions.


Saba Cloud is a Talent Management solution that can help you manage your talent better and make better decisions. The platform provides flexibility to managers as well as employees to collaborate, learn, exchange knowledge, ideas and coach better as their convenience. This help increases engagement and overall productivity. It also offers expert guidance and instant access to key information. With Saba Cloud, you can access a wide range of talent resources such as job postings, resumes, applications, interviews, and performance reviews. You can also manage your payroll and benefits, and track your employee&#39;s development. Saba Cloud is a flexible platform that can be easily customized to meet your specific needs.

Saba Cloud offers a variety of tools and services that can be used to improve employee engagement and motivation. The platform is easy to use and can be accessed from anywhere so you will be able to find what you are looking for quickly. You can access it on your desktop or laptop, and it is also compatible with mobile devices. You can manage your talent from any device that has an internet connection. Saba Cloud team is available 24/7 to help you with any questions or issues that you might have.

Benefits of Saba Cloud

Some of the benefits of using Saba Cloud include:

<ul>
	<li>Helps in streamlining the recruitment process and improving employee productivity.</li>
	<li>It helps in managing employee profiles, performance reviews, and compensation schemes.</li>
	<li>It has features like social networking integration, on-job learning, and automatic job placement.</li>
	<li>Offers a 360-degree view of the employees, so you can track their development and performance over time.</li>
	<li>It offers an efficient and easy way to share employee data between different departments and entities within the company.</li>
	<li>Enables you to manage your employee&rsquo;s performance and engagement from a single platform, making it easier to identify and address problems early on.</li>
</ul>

The platform now serves over 35 million individuals throughout the globe, and it supports the finest and most cutting-edge firms in preparing for the changing nature of work. Currently, over fifty perfect of the Fortune 100 companies rely on Saba Cloud to better their talent management processes, including organizations in life sciences and health, financial services, packaged goods, automotive and manufacturing, high tech, etc.​​​​

Allows employers to evaluate their employees and identify areas in which they need improvement. 

Assessment Management 

Manage your employees' career paths and ensure that they are progressing in the right direction

Career Development 

Helps you to identify and recruit the best talent for your organization.

Track and manage employee goals, objectives, and targets to access progress/improvements.

Goal Management

Allows you to administer training programs and track the effectiveness of each session.

Training Management

Tracks employee performance and provides critical feedback to help employees improve their performance.

Employee Performance Management 

Saba Cloud

Zenefits is a comprehensive digital HR platform that makes it easy and affordable to manage your employee files, including hiring, firing, and compensation. With Zenefits, you can track employee engagement and performance, manage vacation and sick days, and more. The platform offers a suite of features that includes onboarding, HR management, time tracking, payroll, and benefits management. Additionally, Zenefits can help to reduce the administrative burden of HR by automating processes and providing a single platform for both managers and employees. This apart, it is also known to help users in managing benefits administration, medical/vision/dental also disability, HSA, FSA, and commuter benefits.

The platform helps in setting up paid time off (PTO) policies and stock options with ease for startups and small businesses with hourly, part-time, and full-time workers. In terms of business size, it is scalable from two employees to 2,000 employees. This apart, Zenefits&#39; mobile app provides users with a wealth of information on their insurance policies, including pay stubs, vacation requests, and more.

On iOS and Android mobile devices, users can access this information from anywhere they go. They can also clock in and clock out, review their pay stubs, and more. The app is easy to use and provides a great user experience. In addition, it is secure and compliant with all applicable regulations. The platform has a host of new features and over 40+ integrations, which include expense reporting apps, employee engagement apps, payroll and accounting, productivity apps, etc.

Benefits of Zenefits

Some of the benefits of using Zenefits include:

<ul>
	<li>Helps reduce the number of errors made related to HR management.</li>
	<li>Offers a variety of features that can be customized to meet the needs of businesses of all sizes.</li>
	<li>With a system that is constantly updated and secure, you can avoid any potential safety hazards.</li>
	<li>Can save you time and money by helping you to automate processes and reduce the need for human resources.</li>
	<li>With a secure and organized digital HR system, you can manage your employee files more efficiently and effectively.</li>
	<li>Employers can easily communicate with employees through a secure portal, which leads to improved employee morale and productivity.</li>
	<li>Automates various HR-related tasks, such as onboarding and dismissal, which reduces the amount of paperwork that needs to be processed.</li>
</ul>

 

Google G-Suite, Expensify, Salesforce, Microsoft Office 365, Slack, or Intuit QuickBooks are just a few of the relevant documents and integrated apps that are updated automatically by the solution&#39;s automated workflow. As a result, all data is delivered to anything attached to your computer, even if you&#39;re employing independent programs inside the Zenefits hierarchy.

Your business can ensure that its employees are qualified and compliant with the company's policies. 

Background Checks

Can help to ensure that employees are on-time and meet working conditions

Clock In/Out 

Helps organize and manage retirement assets by tracking account balance, contribution history, etc.

Retirement Plan Management  

Helps you to manage claims, create policies, and track settlement information.

Life Insurance Administration 

Monitor the progress of individual tasks to identify and fix bottlenecks in your workflow.

Project Time Tracking 

Keep track of employee files and communicate with employees and managers electronically. 

Document Management 

Zenefits

<ul>
	<li>Automated Onboarding</li>
	<li>Employee Management</li>
	<li>Time Off Tracking</li>
	<li>Scheduling</li>
	<li>Integrations</li>
	<li>Mobile App</li>
	<li>Analytics Dashboards</li>
</ul>

Essentials

<ul>
	<li>Automated Onboarding</li>
	<li>Employee Management</li>
	<li>Time Off Tracking</li>
	<li>Scheduling</li>
	<li>Integrations</li>
	<li>Mobile App</li>
	<li>Configurable People Analytics</li>
	<li>Compensation Management</li>
	<li>Performance Management</li>
</ul>

Growth

<ul>
	<li>Automated Onboarding</li>
	<li>Employee Management</li>
	<li>Time Off Tracking</li>
	<li>Scheduling</li>
	<li>Integrations</li>
	<li>Mobile App</li>
	<li>Configurable People Analytics</li>
	<li>Compensation Management</li>
	<li>Performance Management</li>
	<li>Employee Engagement Surveys</li>
	<li>People Hub</li>
</ul>

-Paperless onboarding/offboarding to support a remote workforce 

-Integrations with existing ATS, removing the needs for duplicate data entry 

-Digital document storage, allowing us to digitize all employee files. No more paper! 

-Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. 

-Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. 

-ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. 

-Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting. With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. 

Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden. I wish the performance management module was baked into the subscription versus an add-on cost. 

The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting. With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden. I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology. What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services). As a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report.

I was thrilled to join a company that had already implemented Zenefits, because the product is dynamic and nimble, fitting our needs. We have been able to use many features, including benefits enrollment, payroll, reporting, integrations with our systems, onboarding, time and attendance and more. Whenever we've had a question we've been able to find the answer via the trainings provided, or by reaching out to the support team. We've also been impressed with features that Zenefits rolled out related to COVID 19 (like the PPP loan estimator, and Truework for health checks. It would be very painful to not have the tool - highly recommended for small and medium sized businesses. Zenefits is easy to implement and to use. Our team members rarely need any help with the product - it is clear what it can do and how it needs to get done. I appreciate that Zenefits allows us to integrate so many products in one spot (our ATS, learning management and performance management systems all have links back to Zenefits) and that it gets so much done for us. During COVID-19, we've onboarded 100 new employees in a virtual only setting, and much of the ease has been due to how much work Zenefits automates for us. Sometimes configuration of payroll or benefits can feel tricky - however, my experience with it has been better in Zenefits than other platforms.

In today's life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service. This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs.

Wanted a more integrated system.  After 2 years of using Zenefits, I've switched back to Intuit Payroll.  Feels so good and 1/2 the work.

I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed.

Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way. Wanted a more integrated system. After 2 years of using Zenefits, I've switched back to Intuit Payroll. Feels so good and 1/2 the work. Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky. Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it. The mobile app is also super beneficial because if you need something on the go, it's already there and is a similar experience to the website. What I like most about this software is that it's easy to use. Everything is super straightforward and you don't have to hunt a ton for what you need. The time off section is nice because it clearly shows you how you're using your time, including your work from home and sick time. Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a lot easier for when you're searching for the exact thing you need. The only thing I'd really like to see improved is the link out and resources to the medical insurance and benefits. This could be due to how our company's individual insurance is set up, but I do often think there is an opportunity for more resources for the insurance!

Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan. Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience. While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.

We have used Zenefits for almost five years now, and it's had its ups and downs but it is still a solid solution that is easy to use, offers a multitude of solutions and helps us in areas that we just do not have expertise (like payroll tax). - If you get insurance through Zenefits, the payroll option is extremely easy. Some integrations offered for 401k. 
- One Digital is a vast improvement as a Broker for insurance. Easy back and forth. 
- HRIS interface is easy to use.
- Offers many different solutions for HRIS. 
 - Needs more admin user privileges. Right now, there is just a superadmin and then a few lower level admins and basic users, but superadmins are the only ones that can fully oversee the performance management aspect.
- More oversight in performance management software. 
- In performance management software, currently a 180 review is actually structured as a 90 degree. 
- Support needs work, but I think they are working on it. When it comes to tax payments and payroll issues, it tends to take the longest to resolve.

An easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools. What I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it! The software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool.

our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier. The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically. Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

After the initial issues with payroll, using Zenefits was very easy and streamlined our hiring process. We've only had to use the termination process a handful of times, but when we did, it worked flawlessly. The dashboard is very neat and organized and setup is easy as well. This product is extremely easy to use. Everything is online, so we were able to go completely paperless. The onboarding process is extremely easy and very comprehensive. The termination process is just as easy, with only a few buttons to click and you're done! There are constantly updates being made to the system, so it's always rich with new features. We initially had a bit of an issue with moving our payroll from our bank (what we initially used) to Zenefits, but once the issues were ironed out, it worked well. The new features sometimes throw you off and make you have to relearn the system, but they're always beneficial changes, so it's worth it.

As mentioned in the review... Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs. The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

As a small business with only a few employees, it REALLY helps with getting our HR stuff together. So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me. 

They regularly release new features and improve existing ones.
They are also VERY receptive to user feedback and idea suggestions. Ya know, I'm not one to nitpick, but i have run into a few small issues lately.
Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll. 

Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan.

Bah.

Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to listen to my wants and needs instead of listening to answer. I definitely would refer Zenefits and my sales Rep to friends and family. Zenefits is a one stop shop for most Human Resource needs. That said the payroll/ accounting side was the only struggle that could have had to much room for human error for myself to be able to stick with this system. The system however has many many pros and not very many cons. Everything is very user friendly for all ages to figure out and manage. The staff was always super welcoming and sweet with all the answers to my thousands of questions. The lack of integration with QuickBooks. I do not believe this falls onto Zenefits however, I believe QuickBooks refuses to work with anyone not just Zenefits in particular!

All inquiries from my company (all 250 of them) had to go through my HR department, no matter what the issue was.  It's was not a good long term solution.

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard. All inquiries from my company (all 250 of them) had to go through my HR department, no matter what the issue was. It's was not a good long term solution. What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well. Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Mobile app for employees and vacation tracking

Very frustrating and a lot of time wasted. Mobile app for employees and vacation tracking Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app. Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

Easier to navigate and manage on the go.  Pricing.

We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week. Easier to navigate and manage on the go. Pricing. I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely. The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I think of all the time saved. I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our payroll. Year end tax documents -- especially for contractors receiving 1099s -- are also much less of a headache now. I've also saved a ton of time on HR operations - in particular new staff onboarding and documentation. It's much simpler for both me and the new staff. Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I expected.

ADP did not have online onboarding, benefits enrollment, etc. LOTS of headaches! We switched after trying them for less than a year - my staff celebrated when they learned we were switching to Zenefits!

ADP did not have online onboarding, benefits enrollment, etc. LOTS of headaches! We switched after trying them for less than a year - my staff celebrated when they learned we were switching to Zenefits! We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team. Customer service used to be very slow, but they have greatly improved their response time.

Needed something to do not only payroll but also filings, payments, compliance + all other HR and benefits admin.

Time Saved! Compliance is always taken care of...not much to worry about. Needed something to do not only payroll but also filings, payments, compliance + all other HR and benefits admin. Zenefits was a life saver for me! Everything was done manually before Zenefits so the amount of time is saved was amazing. The ease of use is incredible and I love the reporting capabilities. Support response can be slow, especially for tax items

There are many pros to Zenefits! Offer letter generation, custom fields for user specific information that needs stored, custom reports, Club Zen, the HR library and much much more! Anytime I've needed assistance customer service has been prompt and helpful. There are also tutorials and an extensive implementation period to make the end user comfortable with the system If I had to list a negative it would be.... nothing!

The integration with harvest to track hours wasn't the best.

Great if you have mostly salaried exempt employees and you rarely need customer service help. The integration with harvest to track hours wasn't the best. Overall very easy to use and set up would use again It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email.

I use Zenefits daily and really do enjoy it. There are a few bug fixes that need to happen, but overall I do really like the product. Super user friendly and you can easily find whatever you are looking for The app is very buggy with clock in/out feature

used for accessing benefits page and accessing hard to manage and find benefits under current plan


I thought we were getting a very comprehensive 1 stop shop platform. benefits providers such as 401K (guideline), workers comp (embroker), medical (one digital) have been really great service providers. I am very happy we switched to using these alternative providers. They are quick and easy to use - cant say  the same about the service at ADP. 
Their support is lacking especially the specialist teams. The initial support team is very kind but the specialist teams are completely unresponsive and you cant access them directly. 

We received a tax notice end of Q3 from the IRS that led us to find a historical data problem we were having. It's January and my Q3 tax issue has not been fixed (it was picked up on Sunday January 26th by the 3rd tax specialist, who asked me for the same documents I'v uploaded  twice.)  My data issue was ignored despite me re-opening the case multiple times. The issue kept getting closed as the engineering team assured me that "the reports were incorrect but that the data on the back end was fine." As a result several of our W-2s were posted this week with more than half the year's data missing. This was such an easy thing to avoid and fix but it was completely miss-handled.  Even at this point there is no way to escalate the problem. They have a 15 day period for issues to be resolved, every-time I have had to re-open the issue the wait period re-starts. Overall the experience is extremely frustrating.

Apart from this issue the platform is not super flexible and has fallen short of accommodating our specific PTO program, reporting needs, etc. 
They told me to implement mid quarter that was a mistake it through off all the accounting because we didnt have enough time to get everything set up properly since you don't have back-end support its really hard to fix post implementation 
There are on going data issues that the team cannot seem to get right. I call zenefits like 3-5 times a week  to try and follow up on these issues but they are still pending since Q3 we switched over to zenefits in Q3. 
Good afternoon Bea,



We are sorry to hear you were less than satisfied with your experience. Although not perfect, we are purposeful. Our goal is to provide a quality experience for all of our customers. 



We will take your feedback and use it to improve both the UX and our product.



We wish you the best!


Cheap.  Cost about $40/mo per employee for admin fees including Time and Attendance, Payroll, and health plan management fees (FSA, etc). 
No accountability, buggy platform, poor support. 
My employees work hard and I like to give them a great HR experience.  Zenefits was not it. 
Our experience was horrible migrating from a PEO to Zenefits for HR management.  



Specific issues:

Time and Attendance never synced to payroll correctly causing very unhappy employees.  They pushed lots of manual time and attendance calculations (overtime) for each payroll period to us.



Medical and dental employee deductions didnt sync when we employees selected insurance from Zenefits.  This caused high then low payrolls (and they got shorted on cash the way healthcare is tax deductible when make up deductions were made).



Also, the worst part was the buying insurance through them.  We signed up with them on January for an April migration.  They neglected gathering key information which kept our employees without health insurance for 15 days after we canceled the previous service.  They did make it retroactivebut employees had no insurance for 15 daysand complicated manual insurance submittals.  They took no responsibility for their negligence and pushed all costs of their mistakes to us. 



Responsiveness: Their team typically responded the next day on the most urgent issues (rarely same day)and normal issues required multiple follow-ups on our side to get updates.   Not good for urgent payroll related issues caused by their sub-par reporting.



We purchased ZenPayroll through them as their preferred payroll provider, but they provided no guidance on how to configure it with Zenefits.



If you need cheap, Zenefits may fit the bill.  If you want happy employeesrun, dont want from Zenefits. 
 


UX design. It's hard to point out the good when the bad is overwhelming. 
Lack of customer service training and infrastructure. 
I was very happy with Zenefits... until I needed something. If you're a small company looking to implement your new HR system, and your budget is tight so you can't afford a larger platform, Zenefits is NOT FOR YOU, I suggest you wait until you can pay for a more reliable partner.



Everything will be fine until inevitably, an issue arises and you need customer support. Then, you'll pay the price for being a small business. We small business have small teams wearing many hats, and therefore we need great partners. Partners that are going to take us by the hand and respond promptly with solutions. Do not expect a fast response from customer service. Do not expect your response to be good once you receive it weeks or months later. All the contrary, they've just made it harder for you to contact customer service in the first place.



I still have tickets open from last January or February and I've got 2 "responses", both saying that my tickets were assigned to a specialist, and that they'll be contacting me. Never happened. Too bad I had just renewed for another year.



The system in general will do the minimum but the features are too basic, and the reporting is horrible. The integration with QuickBooks unusable for real mapping and labor/project expense tracking. Not a good format for data manipulation.



Again, if you need help, look elsewhere. 
HRIS 


the idea is there, unfortunately the entire service from setup to scale falls short.  
Customer service follow up is non existent and a deal breaker. 

The app completely falls short in self serve and they make it extremely hard to get support. Once you do, there's inevitable follow up required, and they just dont do it. it happened throughout the contract and ultimately cost more than the contract. They ignored repeated customer requests to add/integrate services. 

We were locked out of our account for 2 weeks at sign up. 

REPEATED in app and CS emails were dropped. 

The only time they proactively got back to us was to renew the contract. 

Change requests were rejected or ignored.  
Was hoping to save time, but the administration of the zenefits account is just as much work as doing it manually and the IRS had better customer service. Seriously.  
I am sorry to hear that your experience has been less than ideal. 

Zenefits is committed to providing clients with an experience we can be proud of. This review presents an opportunity to work even harder to provide clients the experience they deserve. If you would like to provide me some basic details by way of a direct message  (i.e your company name), I would like to review/share your experience with my team. This information will assist in providing better training and support moving forward.

Thank you.


Payroll processing, Built in performance management, company directory, great and easy to access customer service.  I love having our benefits integrated and having a one stop shop essentially for all aspects of HR.

I love that they are constantly growing and rolling out new updates that have both functionality and compliance in mind.  The performance management tool isnt much yet, but it is a very promising app that should make Zenefits a ones stop shop for all of our companies needs.  Apart from that the mobile app is easy to use and make time and attendance is easy to use as an administrator and as a user.   
Reports are poor. They are getting better and have had some improvements. I hope the payroll reports improve so I dont have to continue to make my own each payroll run. Their customer service is only accessible via chat, email or phone call.  Now that my sound like its an amazing aspect but you submit tickets and wait for them to call you back.  Not too convenient when you actually want to talk to a real person.  
Learn how to use EVERYTHING before launch.  Make sure your specialists actually call you and teach you how to use it rather than letting them just email you.   
The benefits we are using are health, medical, dental and then out other coinsurances.  They integrate well and working with the other apps they have is easy and a HUGE bonus. 


They have yet to show me why I subscribed to there service 
Initial company set-up-We have 14 employees, it took 2 1/2 months to get us set up

Software-We just stated our 7th month of service and our accounts have been accidentally erased for a 3rd time.  Not bad if you don't mind not being able to use your card at the pharmacy because your account is "gone". It only takes 1-2 weeks for them to fix the mistake.

On-going support-Not bad if you don't mind waiting on line for 35-45 minutes to get help. You are never given a contact name or number of an individual to call.

Management-Everytime we have had a major issue I have asked to have a manager call me to discuss what keeps happening.  To date I have not received a call from anyone at Zenefits.



Value for your money-This was touted as one of the cheaper alternatives and I can say I got what I paid for.



We only signed up for the Flex service.  I am so glad they aren't handling my payroll or other HR services.  I would have to hire someone just to deal with Zenefits.



Our account has been deleted so I am unable to log in and show you anything.  If you would like to contact me in a couple of weeks when we are back online I will send you a screen shot 
Trying to reduce time spent on Flex reimbursement. No benefit has been realized 


I've found very little to like so far, unless useless and slow, but polite, responses are likeable.  Signing up seemed easy, but what really happened behind the scenes? (apparently not much) 
Just about everything I've encountered about Zenefits has been unsatisfactory.  I went to the website to verify coverage mid-January, it looked good, so I went to the eye doctor for an exam.  Turns out that the insurance company had never heard of me, thus the info on the Zenefits site was premature at best (if not downright false).  This turned into much more of a hassle than it should have, it took two weeks to verify coverage and reimbursement was not possible without returning in-person to the doctor's office.  Other questions I've had about an FSA have been poorly answered.  I've found Zenefits to do a lot of finger-pointing &/or self-absolution. 
I found information about my coverage, as posted on the Zenefits site, to be wrong (or at least severely premature).  Be wary of believing the content to be accurate/timely. 
I'm not sure what is solved by Zenefits, other than putting in another layer to further complicate matters between the patient and the insurers.   


Onboarding and sales experience was fantastic.  When calling for support, they are friendly and as helpful as they can be.  Integration between Time & Attendance and payroll works great.   Processing Federal taxes works great. 
The reporting system requires you to download a report without previewing.  You basically need to know the report you want or go through the process of download, open, review multiple times.  Expensive Add-ons don't work that great.

Customer service wait times are regularly over 1 hr.  Call-back system doesn't work.

Any tax reporting changes take 2-3 months if they ever get done. 
The app is buggy, but overall usable.  I've run into issue after issue with state specific taxes.  It seems that they don't really have their act together concerning the details.  I also found the add-on features like performance management to not really be worth the extra work.  Also, the document management system really leaves a lot to be desired. 
Automatically depositing taxes, integration between timeclock and payroll, integration of PTO and payroll.  Was hoping that we would have some great HR tools, but that didn't really happen. 


Ease of use compared to legacy HRIS is high, using different apps for component pieces works well 
Customer success and customer service seem to be in a duel to see who can be less helpful, and you will get sent from one to another, although the customer service team at least appears to be trying
I NEVER saw any action on my feedback to their team until I gave negative feedback on a CSAT, and then all of a sudden folks really wanted to hear from me
The offboarding once we made the decision to use another HRIS was truly atrocious, they screwed up multiple pieces of our benefits process in a way that created extra work and didn't apologize or make any effort to fix things - I get that companies give up after you make the decision not to renew, but this was beyond the pale 
Not very many! Benefits looks good because it is shiny, but all sorts of issues come up (they don't administer an HSA with any level of customization, and only told us after we'd signed the contract) once you get into the meat of using it. Maybe would work for startups, but not suitable for a company that is maturing. 


Their sales pitch, and after that you are on your own! 
We implemented Zenefits July 2020 and have never been able to use it successfully. 
1) Extremely poor customer service
2) Unable to reach a human - There is no phone number available. Their chat modules do not work, and when they do, the ?person directs you to links, instead of solving your issue.
3) Inability to provide support to use the service. 
4) They only schedule 30 minute calls during which they constantly direct you to links, and follow up with an email with links.
I tried to schedule a longer call and their support team automatically cancelled the slots. 
5) Inability to cancel subscription voluntarily. They want you to email them through a chat box and then wait to be answered. 
PLEASE DO NOT GET TRAPPED WITH THEM! 
Don't get trapped with Zenefits. Their sales pitch is great. Their after sales is terrible. You will spend an exhaustive amount of time attempting to implement their program 
We are a small business and Zenefits has not solved any problems. Instead, I have spent so much time and money for zilch. 


The application itself is well designed and clean. The company has invested in a good web application that is easy to navigate and takes the headaches out of managing benefits and all sorts of complex processes when it comes to HR and staffing 
We had a very difficult time actually using the services they provided. Not only did we have MULTIPLE issues with medical coverage, start dates, end dates, and changes in medical plans, we also had problems where employees were sent medical bills months later claiming coverage had been canceled despite any lapses in coverage with Zenefits.

Now, after months of being off the system, I've been AUTORENEWED for an entire year and customer support sent me a copy of the MSA with the statement "We have sent the renewal emails to you prior to the renewal and we will not be able to provide a refund as per the MSA." I've scoured my inbox and see no emails ever sent regarding my renewal. 
We were using Zenefits for two businesses for payroll and benefits, both of which canceled and moved on. 


Efficient way to manage benefits, HR records and employee onboarding 
Since the recent changes it is extremely difficult to reach anyone at Zenefits to resolve issues when things go wrong. We used to have contacts we could email and call directly. Now there is a ticketing system that it is very hard to get any response from. Very disappointed in this new level of service which has caused the drop in the rating above.  
I have previously been happy with the service offered, but currently have concerns about how hard it is to reach their support team for any issues not covered by the online tool. This has got much harder in the last few months with no direct means of communication other than by support tickets which often go unanswered or unresolved even for urgent issues.  
Efficient way to manage benefits, HR records and employee onboarding when it works. But if you have a query that cannot be handled by the online tool, the recent drop in the level of support is disappointing.  


The IDEA of zenefits is amazing, but unfortunately that was the only thing I like about it. 
Onboarding is NOT smooth. The demo they show you doesn't glitch like the real thing. The menu system is terrible, and somehow gets worse every few months rather than improved. YOU are a test dummy in their platform. They add and remove stuff all the time, probably just collecting data on what works or resonates. They have trouble getting payments right on behalf of your company in payroll, resulting in delinquent notices and fees. Tax issues take 3-4 months to get a response (that is not a joke). Any time support gets overloaded, they cut back support methods - sometimes they cut them all, including chat. 
I wanted payroll to be a breeze. I wanted benefits administration to be a breeze. These were the problems I wanted to solve. Zenefits took my headache of doing this with multiple providers and turned it into a brain aneurysm of a headache. I regret the moment I signed the contract. 


The system knows how to display static pages of information (like your insurance group number) on a screen quite well...which is not saying much. 
As a timekeeping solution, Zenefits is one of the worst pieces of garbage in the software landscape. While other software companies are tackling complex problems in computation and AI, here stands Zenefits: a tool that is failing completely at implementing the humble data table. 

When you enter time into a Zenefits timesheet cell and click out of the cell, the data will often just disappear. Imagine having to spend 45+ minutes filling out a weekly timesheet because the system will only save your data 1/10 attempts. If you try and work quickly as you would in Excel, your data will be saved 0% of the time. As a critical system to pay your employees, Zenefits should be scrubbed from the vetting list without question. 
Timekeeping & HR, though we will be leaving. 


Initially was attracted to (a) low cost (of course...), (b) clean user interface, and (c) document management features.  
My "specialist" seemed to be learning on the job, and provided inaccurate information multiple occasions. I can forgive errors, but not when it results in my employees not having health benefits.  This alone is reason for me to switch providers, but add to that slow support response times and a number of obvious software bugs and you get a picture of a company that is trying to grow too fast. 
Really kick the tires, and interview your specialist before committing. If you are a start-up, I would not recommend starting with Zenefits; it will cost you far more time than you have to waste. 
Was looking for health benefits administration along with general HR workflow support around hiring/firing processes.  


When it's working, it's relatively user-friendly and aesthetically, it's pleasant to look at. In theory, it does its job well. The fact that it has built-in preferred name and pronoun choices is certainly appreciated.  
It only works some of the time. It's buggy in Chrome, and as of this review, will not load the sidebar or profile features, or let me record time off for employees. Variations on this theme where I'm unable to actually use the core functions of the product have existed on and off the entire time I've used this software (6 months now). 
Make sure you vet it thoroughly and ensure that it will actually work.  
It has made tracking PTO vs. balances easier (though I still use a backup method because I just don't trust it for all its issues).  


Attractive concept for a small business. Mice interface 
After i signed up and paid a year up front, the sales person literrally disappeared. There is NO phone supporta at all. I mean at all. They expect you to set everything yoruself. Its literally do it yourself but pay them system.  The only way to connect them is through contact us form on their website or chat that doesnt work all the time either. After paying on March 2nd, i still cant process first payrol on april 15th, which is the beginning of the 2nd quarter. They tell me i should wait 4-6 more weeks. When i requested to cancel, they refuse to refund the prepaid year. Worst. Experience. Ever. Dont waste your  time. 
Save your time and money. Stay away from zenefits 
No benefits. Awful product 


Was easy to set up initially and the features were pretty solid. 
-  Missed multiple filing deadlines. Absolutely no word after weeks of correspondence on if they did or did not file.

- 0 customer support. They're a cute company, but when it comes down to it, they clearly haven't been able to scale properly, and can't provide clear answers. Seem to have switched to foreign support in the last few months.

- Scammers? Fraudsters? Who knows, but at this point they're sitting on a ton of my cash, taking payment, and clearly not paying the gov.

Always sad to see, but if you're considering a payroll company, I'dm advise you to steer clear. 
Payroll was my main goal. When it works, it works, otherwise, right now they're clearly not doing their job. 


There are NO upsides. They cannot get links to payroll deductions correct, their customer service is horrible, and employers have NO accurate FSA/DCA data! They deny FSA claims for employees when all of the IRS requirements are met for  FSA reimbursement and then will not speak with the employer about it. 
There are NO upsides.  I would stay as far away from them as possible. We just switched to Bamboo, and could not be happier! Zenefits cannot get links to payroll deductions correct, their customer service is horrible, and employers have NO accurate FSA/DCA data! They deny FSA claims for employees when all of the IRS requirements are met for  FSA reimbursement and then will not speak with the employer about it. 
They create problems. 


The price.  Until they started charging. 
Aside from system errors throughout the year and a requirement to audit all information pushed from Zenefits into payroll and benefits systems, our benefits renewal was a mess.  System problems with their "beta version" held up the roll out and we spent as much time waiting for Support to open on the West Coast.  Waiting until 11:00 EST to get support should be obsolete today. 
Zenefits was our one-stop HR solution for recruiting, onboarding, benefits management and personal/payroll information.  It is a single source, which is good.  However the system has many bugs and we constantly were auditing information to ensure payroll and benefits were accurate. 


Nothing, they are awful, only want to scam you for money will never provide adequate service, they are just internet scamming businesses with no intention of providing any service 
When I was having trouble with the set up I asked for help and at that time they cancelled the service but refused to refund the money that I paid, they are crooked and criminals and should be arrested for scamming 
They won't be of any assistance after you pay your fee they refuse to talk to you and any business with no phone number to speak to any type of supervisor has to be a scam 


Zenefits had a nice user interface for employees to see their benefits.   
Did not enroll our employees in the proper plans. Information was not updated on the site and the information was out of date and wrong. Did not take responsibility for mistakes. Poor customer service.   
I would not recommend Zenefits 
Benefits broker that was suppose to be easy for employees to use.   


Easy for end users to navigate. Nice layout. Everything very simple. 
Some things are too simple. They break down. 90% of the site is well laid out and easy to use, but the last 10% is a nightmare. 
I've used zenefits at several organizations and in each case we wanted a single solution so we just wouldn't have to deal with HR problems. Zenefits mostly provides that. 


I like Zenefits hiring and time & attendance features the most. 
I am not sure if other companies have the same problem with me or not.  I have had a lot of problems with payroll tax with Zenefits. 
No recommendations 
I raised up the issue with 1099s and Zenefits didn't resolve and blamed back on me.  They never show their efforts to help their customer. 


I can manage employees and make changes to their roles.  
It doesn't exactly work, I almost lost a hire because we couldn't send an offer letter out (due to a system glitch) 
HR isn't something to experiment with, use something more established. 
Not managing employees through Google sheets. 


Zenefits has a great deal of capability ranging including onboarding, benefits, basic HR, payroll and compliance. 
I was attracted to the platform because of its breadth. I moved my companies to it from a provider that did not have the breadth of functionality--especially in the area of benefits. I wound up leaving after a year. During that time, I had numerous issues with payroll, taxes, customer service and the ethics of this business. While the business was recently sold to a new owner (Trinet), the same management team and same level of service/customer commitment still exists.  Here is snapshot of the issues I ran into.

Payroll: Inexplicably, one week paystubs were not visible to employees. The issue was fixed after a day, but then recurred. Then, a few months later, Zenefits forgot to take the funds out of my account on time, and had to scramble to make deposits on time. I tried to call support that payday ( a Friday) but they were closed! A payroll company closed on the most common payday. Thankfully, this impacted many customers so someone got ahold of an exec. The same issue occurred a few months later...I kid you not. Basic stuff...has to be bulletproof and my idea of payday is not to spend it fielding calls from my employees asking where their money is.

Taxes: A bigger disaster than payroll. They do not know how to handle local taxes--to the point where you have to set up each and every jurisdiction even if you file in one master, and every time a new employee starts you do it again. And then, support moves the jurisdiction (a few weeks later) and then they withdraw the funds. An absolute mess of a design and gobs of wasted time. Tried explaining it many time, spent many hours back and forth making sure it was accurate. Regular tax filings were also made with errors--in one case, sent to the wrong agency and in the other, errors were made and corrected causing the agency to refund something they should not have. Each and every time there are tax issues, you open a support case and each and every time, you wait a very, very long time. Can't get someone from tax on the phone.

Customer Service: When issues get resolved, it takes a very long time. Your relationship manager does very little to expedite. The Quickbooks online integration does not work. I gave them very specific info on how it was broken and in nine months they had done nothing to fix it. Had to write my own journal entries. 

Ethics: This one takes the cake. Due to the payroll and tax issues, I decided to move on to a different system at the end of the year. Would you believe me if I told you that Zenefits required me to maintain my account past the end of the year to be able to use the ACA compliance module? Yes, indeed. So--even though you paid them a healthy amount of money throughout the year, you had to maintain the account (and pay an additional fee) to be able to use the ACA module, and had to continue paying the fee until the IRS accepted the ACA filing or else would not have been allowed to make corrections. And--the pace of all of this was under the control of Zenefits--you had to submit data and wait for them to review and then submit more that they had not asked for. In my view, completely unethical. But wait--there is more! After I had termed, we learned that my old payroll provider had incorrectly filed zero dollar reports for the first quarter I had been with Zenefits. The fix for this was to simply re-file the reports Zenefits had filed. Do you think Zenefits did this? Heck no--it was not their fault so therefore, if I wanted them to refile they said the fee was $700! I highly doubt this fee would have existed had I still been a customer as I am sure it is common for  a prior processor to do this. No--this was another thank you from Zenefits. And to top it all off, senior execs were well aware of this and signed off on the fees being appropriate. So know this when you choose to deal with them. They may be owned by someone else now, but the same pocket-picking people who could not competently process payroll and taxes run the place. There are so many better solutions out there. Do not waste your time with this company. 
I had hoped to have one complete solution for onboarding, benefits and basic HR. 


I was interested in using Zenefits because they claim to be an All-in-One system. Not so! The app is useless and the scheduling feature is basically useless. 
There is no customer service! The only way to reach someone is by email. However, they somehow changed my email so I couldn't even do that! 
Don't use Zenefits! Check reviews!! If you ever have a problem, you will continue to have a problem because they do not help. 
I used Zenefits a few years ago and decided to try a new company that was cheaper and had more features that I was interested in. I emailed (the only way to contact) Zenefits and said " I would like to cancel my account." I never received an email or any communication back from Zenefits. I went to log in the following week and realized my account had been closed and I lost access to my company's info. They never contacted me to see when my end date would be. Then I find out I was also short of 6 months with them and they would not issue W2's to my employees. Huge hassle!!
I decided to give them another try a couple of years later. I made sure to stay with them for a complete year. We stopped using the scheduling feature in Zenefits because it's basically useless as my employees cannot see their schedules. So we started using a different app for scheduling that is desktop and app friendly. Toward the end of the year, our scheduling app announced it would be adding the payroll option. Yay! I want an All-in-One system (what I thought I was getting with Zenefits). So I waited to tell Zenefits until I processed our last payroll with Zenefits. I emailed them to tell them I wanted to cancel my account and not have it auto-renew. As always, I don't receive any response. I keep checking my account but nothing is happening and it is still active. I finally discover a way to call them. After several attempts at calling over several days, I get ahold of someone and they tell me that I will still be charged for another year of service because I did not give them notice 30 days prior. WHAT!?!
This company is a scam and stealing money from businesses! 
None! Way more problems started by using Zenefits. 


The UI feels newer than some other payroll systems.



The support people are very friendly and try very hard to help you despite the inadequate software and specialist teams they coordinate with. 
The functionality is terrible. I can't think of one task I've attempted to complete that has been fraught with errors. 



Saving dynamic employee earnings (fringe benefits for person A but not B) doesn't exist.

Bulk upload off-cycle payroll is a terrible experience.

Sync to QBO is non-existent (in its current unusable form).

There is no option to include payroll deductions without including payroll contributions. 

The dedicated account manager is non-existent.

Until recently, there was no report that reconciled what Zenefits debited from your account with the payroll reports.

Currently, Zenefits has a bank transactions report and a bank transactions DETAIL report THAT DON'T AGREE WITH EACH OTHER.

Tax notifications sometimes get answered months after submitting the letter to Zenefits. 

For some time, Zenefits software wouldn't appropriately cap 401k contributions resulting in overcontributions for many employees.

For some time call-back times from support were > 3 hours.



I was very surprised to see relatively decent reviews of this product. It has undoubtedly been the worst software experience I've ever had (not just payroll software). I wish migrating payroll providers wasn't such an arduous task. 
Payroll/Benefits software. 


I love the design and aesthetic of the HRIS, and when I reach for a tool or a function, I know it will be there and give me what I need. I use the Business Intelligence function all the time. Especially useful and a critical function for me in my work is the Compliance Assistant that Zenefits has designed. All of the federal deadlines and the tasks I need to complete throughout the year are there, and it gives me peace of mind to know I am crossing my T's and dotting my I's correctly 
There is a bit of a learning curve when it comes to Zenefits-specific tools like the Performance Management app. It isn't straightforward to understand who can see what when it comes to the different peer-review options. Considering the functionality limitations, I tend not to use that aspect of Zenefits at all. I trust Zenefits will get there eventually, but some of the offerings have no use in my daily operations. 
We use Zenefits to store the information on all of our employees, something I refer to constantly. We also use the Benefits Administration app and the Business Intelligence app. Administering Health Benefits and things like our Insurances through Zenefits is extremely easy. We also use Zenefits to push policies and communications out to our entire workforce with the push of a button. As mentioned above, the Compliance Assistant is incredible, and I regularly utilize the HR Library. 


Zenefits has been a helpful resource when weve needed it most. Its a valuable payroll and HR provider. The extensive library of resources available on a wide range of topics helps in finding a clear answer on whatever issue you may have.
If you have a complex issue and need a more comprehensive explanation help is only an email away.
Online meetings have been simple, and the information I need conveyed in a clear manner. We chose Zenefits because they offer a plethora of resources on the complex area of HR and Payroll. We need the extra help and Zenefits offers it.
Renewing our plan on an annual basis is simple and fuss free.
This service is a great value for all of the benefits it provides. The communication is clear and simple to follow. 
Zenefits is a place where everyday business owners can find the help and resources needed and have 1 less thing to worry about. 
For those times when an urgent answer/guidance is needed, it would be helpful to be able to reach someone right away rather than wait for an email. 
Zenefits offers an exceptional value for the caliber of services that it offers. 
The Zenefits library of resources makes it simple to research the topic that I need. I am not an HR or Payroll expert and Zenefits has created a simple to use platform for obtaining the information that I need. 


Zenefits can securely host e-signed employment documents, coordinate background checks with a third party vendor, and coordinate benefits (healthcare, commuter, FSA & HSA, etc). 
When originally looked into, Zenefits did not have competitive healthcare plan pricing versus other PEOs in the same category.  My company went direct to Aetna for better pricing, even though we were a small business at the time (less than 20 employees). 
I would suggest reviewing PEOs each year, if you are a small business owner/HR leader.  Depending on the needs of the organization and your employee demographic over time, different PEOs will give you various discounts and/or benefits pricing models, dependent on the other small companies they are grouping together.  Zenefits was ultimately not competitive as the company I worked for continued to grow, and we ultimately moved to JustWorks. 
With Zenefits, we were able to securely send offer letters, receive e-signatures and retain signed letters all in one system.  We were also able to coordinate background checks and I-9 processes, get other HR documents signed (confidential information documents, employee handbooks, etc) and retained securely.  We also used Zenefits for our commuter benefits. 


I like that the features that I use on a daily basis are available in one app. The Zenefits app is all-encompassing and doesn't require you to jump from screen to screen in order to accomplish a simple goal such as checking your PTO, time worked, or insurance benefits. 
The only thing that I don't like about Zenefits is that you aren't able to directly download your personal insurance card from the website. It does, however, provide all of the necessary contact information of the insurance companies in order to reach out and get the card emailed to you. 
It is very user-friendly and requires zero training in order to have success using this app. I would highly recommend this product to anyone who is seeking an all-encompassing HR platform. 
Problems that have been solved with Zenefits are we have consolidated multiple aspects of HR into one platform. The time clock allows employees to keep track of their time worked and minimizes the confusion as they are responsible for making sure they clock in and out themselves. It also allows employees to track their PTO. It provides transparency that other time-keeping platforms do not offer. 


Zenefits has been a great HRIS for our small but growing company! We have employees all over the US and Canada, and it makes onboarding, time off, and benefits a breeze. There is also a ton of great resources not just for the software, but also for educational/regulation purposes. 
The ADP integration has been a major pain point for us. ADP told us they had no plans of working with Zenefits so it's all file feeds, which doesn't work seamlessly with our payroll process. There have also been a number of major problems like reports not showing the most recent or accurate information, and our open enrollment information was transmitted incorrectly to our medical carrier and it took a month to correct it. We also had a system bug at one point that gave the wrong people access to view compensation information. There are other features and integration we were promised up front that we never got. 
I wouldn't use Zenefits again unless they drastically overhauled their system. 
Employee files, time off tracking, benefits admin 


The idea of what it's supposed to do. Great pitch, great sales, then all downhill once you buy 
LISTEN to the warnings of all the other low rated reviews. Wish we'd seen them sooner because we're living the Zenefits nightmare now. 

 Payroll, implementation, and ongoing support are all awful. STAY AWAY!!

We switched from Gusto to Zenefits, and it's one of the biggest mistakes we've ever made. Zenefits has: 

- Completely screwed up up payroll taxes
- Shut down our payroll with no warning (we have plenty of $$ in the bank, no issues there)
- Got us a login but beyond that, implementation has been one giant nightmare
- Support is non-existent. Months of emails and chasing down just trying to get responses even to issues like the above. 

If you care about your employees and want to make sure they get paid in time, invest in a real, functioning HRIS. Zenefits is awful. 
Stay away 
Unified HRIS/payroll for growing company 


The features within Zenefits that I use the most are payroll, benefits distribution, and onboarding. All of which I have had a great experience with. The ease of use and simplicity of the portal makes getting the information I need very easy and not a time burden. 
In almost 2 years of use I have yet to find any feature that I have negative feedback on. My use case is simple, but Zenefits is a great tool for growing companies! 
I was not a decision-maker when it came to deciding to use Zenefits for our payroll and HR-related needs. However, our company has grown substantially in the past year and Zenefits has been extremely easy when it comes to training new staff on how to use it and making sure they have full visibility on payroll, taxes, and insurance benefits information. 


It makes managing health insurance, hr documents, and PTO so easy! I love having a simple tool to manage all things important in one place. Whether its from my desktop or the mobile app, I can access everything I need. 
I'm not sure if these are features that exist but we aren't using, but I would love the ability to track 1:1's, team, and personal OKR's in one place. Anything to simply the amount of tools we use. 
We host important employee documents, insurance benefits, org charts, pay stubs, PTO/Vacation requests, and tax information in Zenefits. I think this creates a simpler communication method from HR and provides a self-service portal for these requests. 


Zenefits is super easy to use. I like the clean interface and ease of finding what I need. It's super nice being able to access my HSA funds, time off requests, find doctors/healthcare, and everything related to people org/training. 
I haven't come to any issues with the platform at all as of yet. 
Zenefits allows employees to utilize their benefits without needing to reach out to someone in HR. It definitely alleviates the burden of forms, emails, slack communications for fairly standard issues like payroll, address changes, time off requests, insurance coverage. This let's me have instant access to all the the things I need, whenever I need it. 


I love how everything is all in one platform for me to use. I love how the benefits, payroll, and the org-chart is there for me in Zenefits. I love how it's so versatitle! 
Other than the pricing, there really isn't too much that I hate about Zenefits. It's a great place and resource for me to be able to communicate with HR and other departments as well. 
For me, it's hard to commmunicate with HR if I need any payroll or HR questions, but with Zenefits, I am able to resource and research my own solutions everything all within the app. As a manager, it's great for me to manage my team as well within performance and PTO time off. 


I like that Zenefits sends me emails directly to my personal email regarding insurance updates, action items, and 401k information. All information is in a centralized location, making it easy to access. 
There isn't anything I can think of that I dislike about this product. 
I would recommend this product to other small companies because of its ease of use. 
Our company uses this software to provide beneficial information to our team members in one centralized location. When it comes time to choose insurance plans, Zenefits makes it very easy to select the plan that best suits our needs. 


We use Zenefits for all of our HR records. It helps us streamline and reduce paperwork, while making things accessible across all our stores. We have over fifty employees and eleven stores, and Zenefits keeps us organized. Our managers have access to their employees, while the employees' sensitive personal information can be limited to only HR personnel. Employees can update their direct deposit information, taxes, address, and we can see it immediately at the home office. 
It could be a little easier to personalize 
Reduce paperwork and centralize it online. 


Most help would be the ease for admin and staff to get and track information. Qualities of product again I reference of using and interacting. We have looked at other full-service providers and opted for Zenefits as it still financially is a better choice for our small business. 
Least helpful item is sometimes getting support to reply back quickly. They usually do, though I've had as long as 2-3 days before a reply and that can be frustrating. 
Zenefits provides full-service management of employee records, payroll and benefits. 


Zenefits is easy to use for the entire employee lifecycle, and any changes made in the system are updated across all platforms. There are also several great integrations built into Zenefits to help improve productivity. 
Zenefits is a turnkey system with very few options for customization. 
Zenefits provided us with an easy-to-use system with a relatively speedy implementation process. 


SUPER EASY TO USE. PLETHORA OF INFO RIGHT AT YOUR FINGERTIPS. I WISH WE WOULD NOT HAVE SWITCHED FROM THIS SERVICE I LOVED AND MISS ZENEFITS! 
NOTHING AT ALL! ZENEFITS WORKED PERFECTLY!! 
I WAS ABLE TO LOOK UP ANYONE WITHIN MY COMPANY AND THEIR CONTACT INFO, KEEP TRACK OF MY TIME SHEETS AND PAYSTUBS, CHANGE ANY INFO AS FAR AS TAX PAPERWORK, ACCESS HR INFO AND FORMS, ALL KINDS OF STUFF! 


Payroll software is easy to use and the employee directory is very helpful 
Tax filings have been wrong or not completed for multiple states and the customer support is less than ideal. 
They haven't taken any steps to help us resolve our tax issues and we are moving to another company now that Zenefits is in breach of contract. 


The price can't be beat. They integrate with our ATS system for easy onboarding. They have valuable insights and the platform is easy to navigate. 
N/A

No cons at this time. Truly it's a great product! 
People management, onboarding, payroll, terminations, benefits selection and management. 


This is a good product for the cost but wish it had more custom documentation 
Difficult to transition from another system into this one. Data transfer is a bit clunky 
Trying to get all HR related documentation in one location and easy to use 


Zenefits has a clean and easy interface! 
No complaints- Zenefits is the perfect software for HR. 
Zenefits solves the problem of confusing and complicated HR software. It allows for easy viewing on a smart phone as well. 

overall, they only care about making you stay in a contract and nothing else. Took a month for me to speak to an actual person regarding this account. 

Worst customer service experience I have had in over 20 years in the corporate and HR world. They did not fulfill their side of implementation and then refused to refund the pre-payment for the 1st year of service although we never used the software. 

It makes it so much easier to manage and keep track of employee benefits and healthcare enrollment. 

I love Zenefits. I have used many other HRIS and this is by far my favorite. Everything makes sense. I love not having to click 5,000 buttons just to get to one thing.

ADP, Paylocity, Paycom, Lawson, Kronos
All of the others were complicated, things felt buried beneath so many modules, and the interfaces were outdated. I love Zenefits. I have used many other HRIS and this is by far my favorite. Everything makes sense. I love not having to click 5,000 buttons just to get to one thing. User-friendly
Clean design
Practical Some modules can crash/be a bit buggy (rarely)time and attendance and time off requests.

From my experience this may be a product that meets the needs for well-run smaller institutions. I could see Zen being a good solution for businesses with 1-10 employees that all live in the same state. The design of the product and ease of use are good and should save time and money for these businesses. 

Zenefits must solve their customer support issue. If they want to be around for the long haul and attract larger clients, well trained, highly engaged customer service, tax service, and IT support people (like their onboarding team whom I would rate highly) will need to be part of their business model. Let me emphasize the word PEOPLE. At this point in our world it's becoming more and more obvious that tech goes so far, and when it fails well trained people are the correct answer. 

My advise would be to concentrate people and support where immediacy is most necessary. Consider that it's the end user, the employee, that hurts most from a failure in this area, and that I own that - Zenefits should too.

The original reasoning around moving to Zenefits - recommendation from a colleague, cost and the reduction of workforce, app availability, and integrations were the main reasons for the initial change. That said, the issues we have experienced are deal breakers. From my experience this may be a product that meets the needs for well-run smaller institutions. I could see Zen being a good solution for businesses with 1-10 employees that all live in the same state. The design of the product and ease of use are good and should save time and money for these businesses. 

Zenefits must solve their customer support issue. If they want to be around for the long haul and attract larger clients, well trained, highly engaged customer service, tax service, and IT support people (like their onboarding team whom I would rate highly) will need to be part of their business model. Let me emphasize the word PEOPLE. At this point in our world it's becoming more and more obvious that tech goes so far, and when it fails well trained people are the correct answer. 

My advise would be to concentrate people and support where immediacy is most necessary. Consider that it's the end user, the employee, that hurts most from a failure in this area, and that I own that - Zenefits should too. Integration of HR, payroll, and insurance.
These integrations are becoming commonplace, and are necessary for smaller companies to compete.
Cost is always a factor with growing companies and Zenefits is affordable. CUSTOMER SERVICE - Zenefits needs significant improvements in customer service. Most of the serious issues we experience would be solved with well trained people who are experienced in the payroll space and are available to clients like us.
TAX DEPARTMENT - The tax payments dept. is severely backed up (months for a relevant response). Tax payments to States income tax and unemployment tax is not something I ever want to worry about, or get late or non-filing fees for.
PAYROLL ISSUES REQUIRE IMMEDIATE RESPONSE - Many issues in payroll require immediate high-level response and our company (and I) will accept no less. We waited for hours, days, and even in a couple instances a month or more, and in a few instances never received a response. I was trained by Zenefits not to trust them, and quickly learned to take the issue in my own hands and begin to find a workaround.
CONNECTION ISSUES - Again, this gets extremely frustrating when there is an issue. Doesn't it always seem to happen at the worst time, exacerbating issues and turning a problem into a full-blown emergency? If only someone were available I could call for support.
INSURANCE - This one hit us on two levels: our brokers and our ROI. We have a long-term relationship with our insurance brokers who have helped our employees directly with finding health professionals, navigating claims, fighting for us (me included). It costs extra to add them. Additionally, as a "small group" we did not receive the seamless application process I was expecting ("sold on" is maybe more accurate). It was much more complicated. Thankfully our insurance brokers patiently and effectively created workarounds despite my insistence that they use the "system" (which ended up being the problem). Shame on me for that. Our brokers were, and still are, brilliant.

We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely. We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon. No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service.

We used Zenefits across the whole organization for payroll, time and attendance, benefits administration, time off, and as an HRIS We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely. We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon. No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service. Easy to use and navigate for employees, managers and administrators
Lower costs compared to other services Horrible customer service [I feel] that was so bad it caused us to cancel our service
[In my experience] Constant payroll errors and discrepancies
Several issues with W-2s that were not even corrected until after the filing deadline

Currently, Zenefits does not integrate into our payroll system, we use ADPRun, they said that it will not integrate until ADP workforce-- when we get to 50 employees. We are happy that it is a paperless system, thinking back to our old FSA/Commuter provider Zenefits is night and day with ease. As HR/Recruiting/Etc at a startup, that makes my life SO much easier.

We looked at a lot of different systems (Gusto, PEOs, Paylocity, etc.) we chose Zenefits for their all in one system. We needed one place that employees could go to that had all employee benefits in one place. Going paperless was also a big factor for us when switching vendors. Currently, Zenefits does not integrate into our payroll system, we use ADPRun, they said that it will not integrate until ADP workforce-- when we get to 50 employees. We are happy that it is a paperless system, thinking back to our old FSA/Commuter provider Zenefits is night and day with ease. As HR/Recruiting/Etc at a startup, that makes my life SO much easier. It makes our HR completely paperless and hiring and terminations are very easy Includes company org.
With Zenefits you can leverage carrier pricing and you can see all benefit info online via an easy to navigate dashboard.
Great place to have everything all in one (FSA/Commuter, Benefits, STD, Life, LTD). They have gone through some reorganizations and their customer service has gone down a bit. They didn't do the best job letting me know that there were going to be changes and I only found out about the changes when my contact person never responded to me.
They are now charging for things that were free in the past like tracking PTO-- it's frustrating that as a client within the first few months they just add in that cost.
They are a little hands off when it come to conveying compliance issues, luckily I created a timeline for our compliance but it would be good to have more guidance on this, as we did with our brick and mortar broker.

Background: Core-CSI is a small disadvantage business that support US Govt. customers. Back in 2021 we transitioned from then our payroll provider to Zenefits an online platform to do payroll and benefits management. Zenefits offered monthly and yearly plans and since the yearly plans carried additional discounts. We onboarding with Zenefits in 19th April, 2021 we realized that we were oversold by the tool does not have US based support nor the support we requested was timely. It took us next 3 months to get our account stable but being a Govt contractor we needed support to continue to stay compliance with regulations and made the determination to discontinue using the Zenefits by November, 21 and we transited to the new HR, Payroll Platform on January 1st, 2022. Current Status: On April 5th, 2022 (14 days prior to renewal) formally requested to cancel our subscription and on 04/21 the representative responses back that they will go ahead and process automatic payments because Core-CSI (we) did not provide them ample heads up, hence $1032.00 was charged on 04/19

We selected Zenefits because of good sales pitched and touted integrations and it turned out we had no after sale support nor integration were straight forward. Background: Core-CSI is a small disadvantage business that support US Govt. customers. Back in 2021 we transitioned from then our payroll provider to Zenefits an online platform to do payroll and benefits management. Zenefits offered monthly and yearly plans and since the yearly plans carried additional discounts. We onboarding with Zenefits in 19th April, 2021 we realized that we were oversold by the tool does not have US based support nor the support we requested was timely. It took us next 3 months to get our account stable but being a Govt contractor we needed support to continue to stay compliance with regulations and made the determination to discontinue using the Zenefits by November, 21 and we transited to the new HR, Payroll Platform on January 1st, 2022. Current Status: On April 5th, 2022 (14 days prior to renewal) formally requested to cancel our subscription and on 04/21 the representative responses back that they will go ahead and process automatic payments because Core-CSI (we) did not provide them ample heads up, hence $1032.00 was charged on 04/19 Sales
Setting Expectation Lack of US Based Support
Timelines of Support - from my experience, you should expect 5-14 days delay in response and that may not include a resolution
Helping user to manage their own subscription

Zenefits, when working, is a good product. Aesthetically, it's pleasing; it's relatively user-friendly so I don't have a hard time finding what to click to get to where I need to be; however, even though we're using its most basic features, it's often hardly functional. It does a good job of tracking PTO, the requesting format works well where I get an email and not just a notification in the app so I don't have to keep it open- but it's been seriously buggy for the entire time I've used it, which is coming up on a year at this point. It's extremely frustrating to have a product with so much potential consistently fail to do what it was built to.

Zenefits is being used by all departments to help manage PTO requests and balances. Previously this was done via our payroll software and managers kept track of requests on their own; Zenefits was supposed to provide an easy way to keep requests and balances in one place and ease the burden on managers when it comes to keeping track of employee PTO. Zenefits, when working, is a good product. Aesthetically, it's pleasing; it's relatively user-friendly so I don't have a hard time finding what to click to get to where I need to be; however, even though we're using its most basic features, it's often hardly functional. It does a good job of tracking PTO, the requesting format works well where I get an email and not just a notification in the app so I don't have to keep it open- but it's been seriously buggy for the entire time I've used it, which is coming up on a year at this point. It's extremely frustrating to have a product with so much potential consistently fail to do what it was built to. Attractive UI
Knows how to do basic math
Useful for tracking PTO
Built-in preferred pronoun functionality Often won't load sidebar.
Often won't load profiles.
Often won't let me record PTO.
Is generally extremely buggy to the point of uselessness- bugs aren't in minor places, but in places that prevent me from using the core functionality of the product.

Zenefits is well suited for a small company with HR professionals in house, but no decent HR software. I would not use this if you did not have an HR professional on board. They do not provide enough guidance or have one point of contact for the customer.

I like that Zenefits is cloud-based and that it is continuously updated. It is an intuitive system, and much easier to use than Sage. Zenefits is well suited for a small company with HR professionals in house, but no decent HR software. I would not use this if you did not have an HR professional on board. They do not provide enough guidance or have one point of contact for the customer. Zenefits enables us to onboard employees efficiently. Employees interact directly with the platform, freeing up personnel time.
Zenefits provides an easy platform to disseminate important documents to employees and then allows for the retention in an online "employee file."
Zenefits streamlines the annual open enrollment and insurance election process. The platform can be cumbersome. Sometimes a lot of keystrokes are required to navigate between screens. (To go from one employee to the next in the directory)
There is no easy access to FSA reports. In fact, I would suggest that there is no way to get any meaningful data on the FSA plan without having to contact support.
They do a BAD job at keeping employee deduction amounts up to date. Additionally, FSA deductions are not updated automatically after open enrollment.

Zenefits is a HR, HCM platform designed to help businesses grow. Know the Zenefits features and it’s benefits. 

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