Brevo (formerly Sendinblue) Reviews

Pat B.Sales and Marketing Director

5.0

The fact that Brevo maintains such high-quality service even for free user accounts is commendable, making me confident in considering their paid services as our company grows. Review collected by and hosted on G2.com.

Nikita V.Marketing Manager CRM

4.0

We were looking for a marketing tool that would accomodate our need to have everything available in 12+ languages. It's also a great marketing tool for SMS and Email campaigns on its own. We are switching from other marketing tools and Sendinblue seems to perform better on every aspect. Workflows and automation are reliable and do not have a strong delay. Review collected by and hosted on G2.com.

Mike M.Founding Partner | President

2.5

Was very easy to use and price-competitive. Liked their reporting Review collected by and hosted on G2.com.

Verified User in Hospital & Health CareSmall-Business(50 or fewer emp.)

0.0

Training and onboarding videos are very insufficiant. Review collected by and hosted on G2.com.

Verified User in Education ManagementSmall-Business(50 or fewer emp.)

0.0

Can't rely on them sending emails. The stopped our campaign after only 500 emails and as a result, our Black Friday campaign was a disaster. Review collected by and hosted on G2.com.

Victor F.Director and Editor

0.0

DO NOT USE THIS PROVIDER Review collected by and hosted on G2.com.

Thayna D.Restaurants

5.0

O que mais gostei no Brevo como usuria foi de como foi fcil encontrar o que eu estava procurando. O site fcil de usar e tudo est organizado de maneira clara e prtica.

Anonymous ReviewerInformation Technology and Services

5.0

I really like using the Phone feature. And the transactional emails are hassle-free.

leila e.Animation

5.0

facilit d'utilisation, simple et accessible

Faisal DarbarSales & Customer Services Manager

10.0

Our company website runs on WordPress. The transactional emails sent by WordPress have known deliverability issues. Hence, we use the WP Mail SMTP plugin which integrates well with Sendinblue to optimize email deliverability from our company website. Considering the success we have seen with Sendinblue, we also have plans to use their other available features.

Darcy Knapp, MBACEO (Chief Executive Officer)

10.0

We use Sendinblue to help our clients manage their email marketing, it is a very user friendly platform and my staff is able to create and implement emails with ease. Our clients are always looking for a cost effective way to achieve top of mind awareness and Sendinblue provides a great method to reach their customers on a regular basis.
Organizes Contacts Schedule delivery dates Track open rates

Stefan WagnerOwner

10.0

I use Sendinblue in various projects and manage accounts for customers too. Mainly collecting contacts and sending newsletters, but also automation workflows like mail lines, welcoming buyers, affiliates or new contacts. I maintain 12 lists in 4 groups. Integrating apps like Mailchimp-synchronisation and RSS as well.
The automation tool is brilliant Organizing my contacts in lists and groups very helpful. Europe based helps a lot with privacy policy Great support team

Rohin SharmaDigital Marketing E-commerce Manager

1.0

It is no longer being used. It was not an effective marketing tool to send our eblasts out.
Poor to non existent customer service Company is NOT based in the US so don't expect support during normal American hours Instructions and guidance is just not there for a beginner

Verified UserExecutive

1.0

Terrible technical support and customer service. They are based outside the U.S. and do not expect a timely response to any technical issues you have. You are left to figure out things for yourself. When you do get a response, they are not personalized and 'canned' straight from the help page. We purchased a dedicated IP because of the # of blocks and bounces, save your money and just look for a better company. We send roughly 60,000 emails monthly with less than 200 being opened through this service.

Verified UserAdministrator

1.0

I used Sendinblue for email marketing, which was a mistake.
Functionality is incredibly poor. Customer service is terrible.

Verified ReviewerVerified LinkedIn UserVP of BI

1.0

Overall: Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account??? What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription? Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers. Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Jordi L.Verified LinkedIn UserCEO

5.0

Overall: We're happy using Brevo, we've been using it for more than two years, and for us it's a must-have tool. Basically we use three functions: sending marketing campaigns that are generated in our system and sent via API; the synchronization of clients and users that is also synchronized via API; and finally the use of transactional emails, all emails sent from our website are monitored with Brevo.

Bryan F.E-Commerce Manager

5.0

Overall: It was much, much more affordable for our needs than other similar solutions we looked at. The Conversations Chat module allows us to add chat messaging from Facebook, Instagram, and Email. This allows all our staff to use one interface for all messaging and to spread out the workload to all staff.

Nikita V.Verified LinkedIn UserMarketing Manager CRM

5.0

Overall: Brevo has been a great partner overall. It is hard to complain even about server outages or technical issues. Only limitations for already available features are concerning and the way Brevo pushes its CRM.

Verified ReviewerVerified LinkedIn UserMarketing Specialist

4.0

Overall: It is a great platform for email marketing, where you can decide if you want to be charge for number of mails sent or contact list volume.

Verified ReviewerVerified LinkedIn UserJunior Software Engineer

5.0

"Safe transaction emails"

tokyoplastic2

1.0

Terrible. Delivery rates are appalling. Forced me to take their Dedicated IP option and gave me an IP that was blacklisted by Hotmail and many other servers. Ultimately was a total waste of my time and money.

cpeters

5.0

Have been using it for a mailing list for my retail (60K contacts) and everything fine so far. I think in terms of value for money it would be hard to find a better option

Bricolas

5.0

Brevo (Ex Sendinblue) has excellent prices ! I use the credit packs since I don't send enough to pay monthly fees. Transactional emails are free ! Thank you Brevo !