Constant Contact Reviews

Shawn B.Marketing Coordinator

5.0

Constant Contact has such great features! The drag-and-drop function is my favorite by far. I love how Constant Contact has a set of predesigned email templates that we can choose from instead of starting from a blank canvas. There are also blank email templates for those who want to create and brand their templates. The Customer Support at Constant Contact is on point! They are very friendly and always willing to help. We use Constant Contact at least three or four times a month to keep our Customers up to date on whats going on in our industry. Review collected by and hosted on G2.com.

Blake M.Sales Development Representative

5.0

I appreciate its user-friendly interface, offering a drag-and-drop editor and a variety of customizable templates for easy email creation. The platform excels in list management, allowing users to segment their audience effectively. Automation features enable the setup of triggered campaigns, while robust analytics provide insights into campaign performance. Constant Contact's integration capabilities with third-party tools, strong customer support, compliance with email marketing regulations, and educational resources contribute to my appreciations. The mobile app adds flexibility for managing email campaigns on the go, making it a comprehensive choice for businesses seeking a reliable and efficient email marketing solution. Review collected by and hosted on G2.com.

Tracey D.Marketing Coach

5.0

I've been using Constant Contact since 2005. It is an indispensable tool for my small business. I love that I can send emails, create automated campaigns, create landing pages, and more. It is SUPER easy to use, very intuitive, and they have great customer service for the VERY few times I have needed extra support. Review collected by and hosted on G2.com.

Verified User in Building MaterialsSmall-Business(50 or fewer emp.)

0.0

The "account review specialists" in the Loveland Colorado location were unfortunately not very customer friendly. They spoke too fast, and spoke over me every time I had tried to speak my case. Although I receive an email list from the corporate office of my customer with them having full knowledge that I would be sending their employees constant contact emails updating them on our product, Constant Contact considers that 3rd party. Jeff the supervisor told me that they had to remove the email list completely. And I had said, what about all other lists? I receive them the same way. Jeff the supervisor then told me "we won't worry about those lists".....already knowing that I receive email lists from the corporate office of those lists as well. Complete hypocrite. "Its against our policy, oh but we wont say anything about the other lists". This situation is a sad one mainly because we loved the service and because Constant Contact lost a customer. Review collected by and hosted on G2.com.

Garry K.Medical Director

0.0

It's AMAZING that Constant Contact is still in business. I feel like I'm using a word processor from the 80's. I need to make a switch to some other provider, but I've already go so much invested in Constant Contact. I just need to make the switch. Review collected by and hosted on G2.com.

Jack & Mary Ann L.Owners

0.0

Newsletter templates hard to use. Decided to go with someplace else after using low level plan for 1 month. Tried to cancel but don't allow cancellation online.. you have to call them, and guess what ? They are impossible to get through to by phone... when you call you are prompted for "billing" or "cancellation" and the cancellation choice is put on perpetual hold. I finally got through after being billed twice for a service I did not use ... one day after the second charge and was told there is a no refund policy. They can tell that I didn't use the service at all but insist on keeping my money. Very poor company policy.. so beware when you do the "free trial" if you let them charge you before you cancel... they will not refund. I would never consider a company that treats customers like this .... Review collected by and hosted on G2.com.

Eliel C.Law Practice

5.0

Constant contacts is very user friendly and anyone can use it even if not a marketing savvy.

Michael B.Nonprofit Organization Management

5.0

The best feature is the vast array of template that are available to get me started. Sometimes I want to be a little creative, but I just can't seem to get going or find the design that hits the mark. The library of choices is huge and has some really interesting styles in it.

Emmanuelle A.Health, Wellness and Fitness

5.0

It is fairly intuitive to use so I can get my campaigns out easily.

Verified UserManager

10.0

Constant Contact is a valuable email tool as well as survey tool in the past. From sending selecting a pre-themed email template to building something completely from scratch, Constant Contact has solutions to meet our every need. Several members of our team are able to use this tool with minimal assistance.
Template Variety User Friendliness More than just the basics

Nikkii KashubFront Line Account Manager

10.0

Constant Contact is used by our organization as a marketing platform as well as a partner for reselling services. Not only do we use Constant Contact, but we also recommend it to many non profits who are looking for an email marketing solution.
Mass marketing Managing clicks, opens, bounces, opt outs, etc. Professional templates that are easy to customize

Sanjit MandalDigital Marketing Strategist, Founder

10.0

I use it to communicate with my clients on a weekly basis. I am able to send to different groups with a simple click on a button. Many groups have been created to ensure I am sending the right message to the right group. I can schedule at any time, even when I am sleeping :) There are monthly updates, and sometimes weekly, and Constant Contact allows me to communicate with everyone easily.
Setting up groups Creating templates branded with the company's website - AWESOME! Support is outstanding! Easy to use, drag and drop.

Toni RoachMarketing Manager

1.0

In my view, If I were made aware of Constant Contact's lack of performance, I would have never created an account. I would rather use Wix, or even just social media! It would be more effective, user-friendly, and less costly or stressful, I believe.
Refunds Customer Service

Verified UserExecutive

1.0

Email and sms marketing tool.

Stephen SokolowskiCEO (Chief Executive Officer)

1.0

Prohashing had never used E-Mail marketing before. About two years ago, we added an opt-in checkbox to our website for a future mailing list, but we never got around to sending any messages. This year, I researched multiple platforms and decided that Constant Contact would be a good place to start, given that we had little experience with marketing and that their interface was easy to use. We had about 6218 subscribers.
Their compliance department said my industry sends spam and closed my account, even though I only sent one message in 7 days. I waited on hold for 2 hours and 47 minutes over six calls and still couldn't get a technical issue resolved. Because they suddenly closed the account without contacting me first, I lost hundreds of dollars in salaries put into researching their API and setting up templates. They do not offer true two-factor authentication using the TOTP algorithm, a must for any account with thousands of subscribers. Constant Contact's authentication method is vulnerable to an attack known as a "SIM swap."

Eugene D.Project Manager

5.0

Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.

Jessica K.Development and Communications Manager

5.0

Very positive! Customer service interactions have been minimal, but that's because we haven't had many issues.

Jessie H.Member Services Specialist

5.0

I'm happy with Constant Contact and we just renewed for another year.

Thomas S.Owner

3.0

No Comments

Kelley M.Marketing Manager

5.0

No Comments

Jade B.Head of Digital Marketing

5.0

No Comments