EngageBay Reviews

James D.Small-Business(50 or fewer emp.)

4.0

Would recommend. Review collected by and hosted on G2.com.

Marcin R.Small-Business(50 or fewer emp.)

5.0

I love that you can create unlimited contacts and you could send 50,000 emails per month. But I could purchase additional emailing credits if I want to send even more emails. That is just one part of the All-in-one suite subscription. There are different modules that you can do a lot in, Marketing, Sales, Service, Livechat. Each module has a myriad number of features that you can implement in your own way that will meet your company's needs. Review collected by and hosted on G2.com.

Elmira A.Content Writer

4.5

The level of customer support I received. From the moment I signed up, the EngageBay team was incredibly responsive and helpful. They walked me through the features and answered all of my questions, which helped me get up and running quickly. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

0.5

There are very few native integrations. The tool doesn't offer the same flexibility as other marketing automation platforms. It's clunky and difficult to set up good workflows. It doesn't even have built-in UTM tagging. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionSmall-Business(50 or fewer emp.)

1.5

I wokld like for the interface to feel a bit more modern. I also think the name is relatively long winded so when talking about this platform it often leaves others with a bit of confusion about what the platform actually does. Review collected by and hosted on G2.com.

GIL V.Small-Business(50 or fewer emp.)

2.5

it loads. sometimes. but its manageable Review collected by and hosted on G2.com.

Faheem L.Legal Services

5.0

Ability to easily integrate marketing and crm software all in one place

Anonymous ReviewerEntertainment

5.0

User-friendly for the users. Easy to use and no hassle

Meemii L.Legal Services

5.0

Very easy leads and create powerful list and CVS transfers.

Anonymous ReviewerInternet

1.0

It doesn't work at all and the support team asks you to purchase credits for it to work.

James B.Computer Software

2.0

Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.

John A.Construction

3.0

Look and feel, email marketing less advanced than others, several issues getting things to work

Verified UserDirector

10.0

I use EngageBay to track all investors and leads. This includes sending automated emails, tracking their investment status, logging calendar invites, tracking investor issues and other customer service requests, and tracking lead status so I know what stage of the customer lifecycle they are. We replaced SalesForce with EngageBay which was far more effective.
Lead / customer tracking Automated emails Automations

Verified UserDirector

10.0

I use EngageBay to track all investors and leads. This includes sending automated emails, tracking their investment status, logging calendar invites, tracking investor issues and other customer service requests, and tracking lead status so I know what stage of the customer lifecycle they are. We replaced SalesForce with EngageBay which was far more effective.
Landing pages Livechat feature Lead/customer integration

Parminder S.Director

4.0

We are able to manage our customers and prospects well. With automations and workflows we are able to set up drip campaign which keep lead warmer and help in conversions. Email handling is very good, we are able to do email campaigns We are also using ticketing tool for customer support. Chat widget is good and used in our multiple sites. Loved pop up and messages displayed on my different sites , intelligent control through engage bay. If two step pop up capturing phone number with country code and email is given would really solve our business problem and improve our whatsapp integration

Martin Stigaard S.Entrepreneur

4.0

We've only been using the CRM for a couple of months, but already feel like our data is a lot more consolidated. Integrating a signup-form on our website was easy, and sending out e-mails from the system is a breeze as well. We are now looking forward to getting our teeth sunk into the other features in the system, so we can roll them out and help ourselves and our customers get an even better and more seamless experience. We will soon be integrating data from our WooCommerce platform, to have even more consolidated data to work with in the system.

Jos Gabriel M.Senior Business Intelligence Analyst

5.0

Overall, EngageBay is an excellent all-in-one solution for businesses. The comprehensive feature set makes it a great choice for both small and large businesses. The user interface is easy to use, and customer service is always available to help. The only downside is the cost, but for those who are willing to invest in it, EngageBay is definitely worth the price.

Sian M.Director

5.0

We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Martin B.R&D

5.0

Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and honestly I don't know why anyone would choose anything else for marketing, contact management, sales pipeline, task management, product catalogue, landing page management, user tracking, emailing tool...

Angus B.Director

5.0

Overall experience is fantastic. We have not even started the marketing side yet so we are looking forward to that. If you want an affordable CRM that does just about everything you need at a price that is actually affordable then EngageBay is a great choice.

johnPHI555

5.0

**_Nice all in one tool_** Engagebay has helped me quite a bit with my digital marketing in last 2 months. Design is east and I can also track who opened my campaigns and get metrics. I think Startups and small businesses who are looking into low-cost CRM softwares must try this first.