Sana Commerce Reviews

Jay t.Web Developer

4.0

Sana Commerce Cloud is a great platform for people looking forward to taking their business/stores online. It has many great features and helps in inventory management and keeping track of SKUs. It provides a great opportunity to grow the business in a new target market. Review collected by and hosted on G2.com.

Ravi J.Software Developer

4.0

Sana commerce cloud is the best platform to take your business on the internet, it has many features which will make sure that the website will work smoothly, and we can customise it according to our needs. We can even add discount coupons for our customers through which they can get a discount at the checkout page. Review collected by and hosted on G2.com.

Hanuj T.CEO

4.5

These features, along with its user-friendly interface and support for multiple languages, make it a great solution for us. Review collected by and hosted on G2.com.

Peng L.O

0.0

Not honest for the business. Made us to purchase an old version before they launch a new version. Review collected by and hosted on G2.com.

Verified User in Sporting GoodsSmall-Business(50 or fewer emp.)

3.0

SANA SPHERE - NOT VERY EFFICIENT. BASICALLY IT IS JUST DOING EMAILS BACK AND FORTH BUT ON ANOTHER PLATFORM? VERY CONFUSING AND SOMETIME DIFFICULT TO FOLLOW. SUGGESTIONS - CREATING A TICKET IS FINE; HOWEVER AFTER THAT, USE NORMAL EMAILS. IN ADDITION WE FOUND THE CURRENT PAYMENT METHODS ALLOWED ARE VERY RESTRICTING. MEANING SANA ONLY SUPPORTS SPECIFIC METHODS SUCH AS PAY FABRIC. WE USE PAY PAL WHICH WORKS FINE - HOWEVER WE LOSE ALOT OF $ WHEN WE RECEIVE USD FUNDS AND HAVE TO CONVERT TO CDN FUNDS. WE WOULD LIKE THE ABILITY TO HAVE USD CUSTOMERS PAY BY CC/PAYPAL AND HAVE THEIR FUNDS COME DIRECTLY INTO OUR US ACCOUNT (ALTHOUGH WE ARE LOCATED IN CANADA). PAYPAL DOES NOT ALLOW US TO DO THIS. NEITHER DOES PAY FABRIC. Review collected by and hosted on G2.com.

Verified User in PharmaceuticalsSmall-Business(50 or fewer emp.)

2.5

Implementation was much more difficult and drawn-out than it should have been. Sana should only be added to well-established ERP's that have a low level of customization. Review collected by and hosted on G2.com.

Anonymous ReviewerConstruction

5.0

Es muy fcil de utilizar, con un buen soporte tcnico para resolver cuestiones y problemas.

Emily P.Consumer Goods

5.0

We were able to build two stores, an ordering portal for our distributors and a simple ecommerce engine for the public. This allowed for greater flexibility in design and messaging.

Mikolaj S.Retail

5.0

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

Dennis L.Apparel & Fashion

3.0

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Kaiah M.Food & Beverages

4.0

Limited integration with email marketing tools, restriction to out-of-the-box customizations, and limited product filtering to ERP-related fields. We would love to see the ability to manually sort our products in subcategories or display based on best seller.

Melinda P.Electrical/Electronic Manufacturing

4.0

There are some elements that are not yet editable or flexible and not all / any data can be transferable from the BC to Sana

Esteban DelgadoeCommerce Manager

4.0

Sana Commerce is one of the best B2B platforms. Its widgets and modules allow you to customize business workflows for your clients to receive an official quote before placing the order, so they can run their internal process and without any of your employees' time invested. The good: flexible and customized solutions, B2B features, and easy-to-learn admin. The bad: the service is not that flexible and pretty expensive if you want to revert any of the customizations made before.
Quote Workflow--pretty simple and easy to understand and implement Easy-to-learn admin tools Very flexible/customizable initial configuration

Esteban DelgadoeCommerce Manager

4.0

Sana Commerce is one of the best B2B platforms. Its widgets and modules allow you to customize business workflows for your clients to receive an official quote before placing the order, so they can run their internal process and without any of your employees' time invested. The good: flexible and customized solutions, B2B features, and easy-to-learn admin. The bad: the service is not that flexible and pretty expensive if you want to revert any of the customizations made before.
The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan). The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource. You can't import SKUS to populate a landing page programmatically.

Kaspar H.E-Commerce Manager

5.0

Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.

Jacob S.Operations Manager

4.0

SANA was good to work with. However a lot of the implementation team is not located in the United States (where we are located) so timing of meetings can be a challenge sometimes. A lot of the work was done in the overnight hours and therefore could not be tested until the next day. The process sometimes would drag on longer than needed since there was no immediate feedback by us or the SANA team.

Candida T.IT Business/Project Manager

5.0

Our company felt that we were behind in not offering a web store to our customers. We are a B2B business with no B2C sales. We are still working on customer adoption at this point. Our Sana support team has been fantastic, helping us in any way possible with ideas on how to increase customer adoption. If we were to do it again, we would still choose Sana's product!

Emanuel E.Ing.

5.0

Los clientes estn satisfechos con el proceso de compra, refieren que es rpido y practico ademas que pueden usar cualquier mtodo de pago, ademas pueden ver en tiempo real estado del pedido, numero de gua y paquetera, estado de envo, facturas, existencias al momento.

Pim P.Dircetor Business Systems

4.0

We have an incredible good way to present all our Brands and B2B Portals with across Europe with 1 platform. The Sana commerce solution is ideal for us as a company due to the constant changes within the assortment and the multilingual aspects.

Gaelle E.General Director

5.0

Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated. Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system