CloudTalk Reviews

Carol Anne B.Small-Business(50 or fewer emp.)

4.0

It is the main telephone system that we use and I use it daily. Review collected by and hosted on G2.com.

Amir R.Small-Business(50 or fewer emp.)

4.5

What I like best about CloudTalk is that we use it on a daily basis for both outbound cold calling and customer support. This regular use highlights its reliability and efficiency in our workflow. It seamlessly manages our communication interactions, making it easy to monitor, record, and analyze calls. It ensures that we provide top-notch customer support and optimize our cold calling efforts, all while maintaining an intuitive and user-friendly experience. The ease of integration with our existing tools is another standout feature, allowing us to seamlessly incorporate it into our daily operations. Its day-to-day practicality, combined with its integration capabilities, has made it an indispensable tool for our team. Review collected by and hosted on G2.com.

Julien E.Enterprise(> 1000 emp.)

4.5

Accessibility: The convenience of accessing Cloud Talk from various devices, including smartphones, laptops, and tablets, ensures that we can connect with clients anytime and anywhere. Review collected by and hosted on G2.com.

Conor O.Director

0.0

We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose. Review collected by and hosted on G2.com.

Verified User in Education ManagementSmall-Business(50 or fewer emp.)

0.0

Their customer experience is super bad. Really not satisfied Review collected by and hosted on G2.com.

Aleksander M.CEO

0.0

Can't recommend them. I am very happy when it works but I can't wait for a week for it to work again... Review collected by and hosted on G2.com.

Pedro A.Financial Services

5.0

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Filip F.Information Technology and Services

5.0

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Anonymous ReviewerInformation Services

5.0

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Andrej SaxonCustomer Success Manager

10.0

We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
Extremely helpful support team. Easy to use interface. Detailed reports. Smooth integration.

Verified UserManager

10.0

We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price.

Guleysha HasanovaCustomer Service Operator

10.0

CloudTalk is used by our department - Customer Service where we have 28 agents.
Quality of calls. Nice tools to leave notes and review. A lot of tagging options.

Stefan S.Verified LinkedIn UserSales Manager

5.0

Overall: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Eyituoyo O.Verified LinkedIn UserLinux System Admin

5.0

Overall: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Victor S.Customer service developer

4.0

Overall: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Andres S.Operations coordinator

2.0

"Unreliable tool for small businesses that do not work 24/7"

Pedro A.Marketing and Growth Ops

5.0

Overall: Very good. Execelent Integrations and support.

Enrico A.Customer Service Manager

5.0

"Best Business Phone - CloudTalk"

armstronglindsey

5.0

Our office, and by that I mean myself, personally, went through countless management systems and we tried out all kinds of services. Finally, we found CloudTalk and thank goodness we did! It allowed us to integrate our go to services such as Google Contacts, SalesForce and Freshdesk. It's got a simple interface and it's easy to use. You don't need to watch training videos to understand the system, it's intuitive. The most important feature has been the ability to create as many ...

michalkouil

5.0

I tried several different phone solutions but only CloudTalk has fulfilled all my requirements.

saasgh

5.0

Very modern cloud phone system that works well with Pipedrive and Intercom