CloudTalk Reviews

Carol Anne B.Small-Business(50 or fewer emp.)

4.0

It is the main telephone system that we use and I use it daily. Review collected by and hosted on G2.com.

Amir R.Small-Business(50 or fewer emp.)

4.5

What I like best about CloudTalk is that we use it on a daily basis for both outbound cold calling and customer support. This regular use highlights its reliability and efficiency in our workflow. It seamlessly manages our communication interactions, making it easy to monitor, record, and analyze calls. It ensures that we provide top-notch customer support and optimize our cold calling efforts, all while maintaining an intuitive and user-friendly experience. The ease of integration with our existing tools is another standout feature, allowing us to seamlessly incorporate it into our daily operations. Its day-to-day practicality, combined with its integration capabilities, has made it an indispensable tool for our team. Review collected by and hosted on G2.com.

Julien E.Enterprise(> 1000 emp.)

4.5

Accessibility: The convenience of accessing Cloud Talk from various devices, including smartphones, laptops, and tablets, ensures that we can connect with clients anytime and anywhere. Review collected by and hosted on G2.com.

Conor O.Director

0.0

We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose. Review collected by and hosted on G2.com.

Verified User in Education ManagementSmall-Business(50 or fewer emp.)

0.0

Their customer experience is super bad. Really not satisfied Review collected by and hosted on G2.com.

Aleksander M.CEO

0.0

Can't recommend them. I am very happy when it works but I can't wait for a week for it to work again... Review collected by and hosted on G2.com.

Pedro A.Financial Services

5.0

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Filip F.Information Technology and Services

5.0

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Anonymous ReviewerInformation Services

5.0

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Bla B.Verified LinkedIn UserCustomer Experience Manager

5.0

Overall: We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

Iliana L.Head of Operations

5.0

Overall: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Frederico L.Head of the Customer Service

5.0

Overall: I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Santhosh S.Director

5.0

Overall: Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.

Adam R.CEO

2.0

"Looks good from a distance, but they're a mess internally"

Pedro A.Verified LinkedIn UserMarketing and Growth Ops

5.0

Overall: Very good. Execelent Integrations and support.

armstronglindsey

5.0

Our office, and by that I mean myself, personally, went through countless management systems and we tried out all kinds of services. Finally, we found CloudTalk and thank goodness we did! It allowed us to integrate our go to services such as Google Contacts, SalesForce and Freshdesk. It's got a simple interface and it's easy to use. You don't need to watch training videos to understand the system, it's intuitive. The most important feature has been the ability to create as many ...

michalkouil

5.0

I tried several different phone solutions but only CloudTalk has fulfilled all my requirements.

saasgh

5.0

Very modern cloud phone system that works well with Pipedrive and Intercom