Five9 Reviews

Eduardo C.Small-Business(50 or fewer emp.)

0.0

Technical support has been beneficial in solving some of the issues their platform has Review collected by and hosted on G2.com.

Ronak J.Mid-Market(51-1000 emp.)

5.0

It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform. Review collected by and hosted on G2.com.

Alvaro G.HOA Specialist

5.0

What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training. Review collected by and hosted on G2.com.

Casey R.VP of Sales and Partnerships

0.0

Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.

Verified User in InternetEnterprise(> 1000 emp.)

0.0

Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)

0.0

They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Review collected by and hosted on G2.com.

Briam I.Information Technology and Services

5.0

Ofrece una gran cantidad de caractersticas y funciones que otros no contienen, su soporte es rpido y eficiente a comparacin de otros aplicativos de este tipo.

Tatiane A.Consumer Services

5.0

Bom gostei do sistema fcil de usar , tem bastante recursos

Jeyson c.Consumer Services

5.0

The accessibility and the fact its a hands on easy navigational program .

Ilan T.Verified LinkedIn UserGraphic Designer

5.0

Overall: When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Lin V.Verified LinkedIn UserIT Analyst

5.0

Overall: We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

Cora D.Verified LinkedIn UserMembership Services Representative

2.0

Overall: Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.

Kevin P.Verified LinkedIn UserTechnical Support Representative

4.0

Overall: Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.

Jennifer R.Billing department

2.0

Overall: Not good - five 9 is hard to install and once closed for day it was a whole process to open . It was daily inhad to reinstall DAILY

Pam A.DVP

5.0

Overall: Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency