Medallia Reviews

Ana P.Enterprise(> 1000 emp.)

5.0

The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my data analysis. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionEnterprise(> 1000 emp.)

4.5

The insights we get from Medallia are so valuable and such a great compliment to our quantitative data. Yes, an NPS score is quantitative, but the user comments are so helpful in diagnosing site wins and area for improvement. It has even helped us diagnose site issues with things such as entering promo codes before they could have had an even larger impact on our performance. Lastly, our account team is so awesome! We genuinely enjoy working with them and collaborating on our Medallia strategy. Our QBRs are so useful in helping keep our momentum. They are great partners is helping teach us how to use the tool, but also helping us do some of the work to keep it off our plates. I was not a part of the Medallia implementation, but I did not hear many qualms during the process. We also love that it integrates with our session replay tool to be abel to watch those sessions that give us highly valuable insights. Review collected by and hosted on G2.com.

Ivo S.Enterprise(> 1000 emp.)

5.0

The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas. Review collected by and hosted on G2.com.

Ivar T.Director Customer Experience

0.0

Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises ! Review collected by and hosted on G2.com.

Verified User

0.0

They can't even design proper survey for Citi Review collected by and hosted on G2.com.

Krissy D.Club Manager

1.5

The only people who took the time to complete the surveys had a bad experience, which skewed the overall score. Review collected by and hosted on G2.com.

Alex P.Consumer Services

5.0

Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback.

Anonymous ReviewerRetail

5.0

The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace

Aaron T.Government Administration

5.0

The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys.

Jose Michael dela CruzAccount Manager

10.0

We use Medallia to see all of our customers' feedback and set a touch-base strategy after feedback has been posted. We can also set filters to see tasks that are still open, in progress, and closed. Our sales and support team uses Medallia to find out how the service is working out for our clients. Medallia helps us to see opportunities that we need to work on through our customers' point of view.
Managing task with ease. We can set filters and see task statuses. User-friendly interface. Email notification for tasks that are overdue. It's always nice to have something to remind us.

Bruce LeeAccount Manager

10.0

Medallia is being used by the whole organization. It allows us to track surveys from our customers, be it for detractors or promoters. This helps us check and understand the customers' experience with the service in the form of data. The data is used to analyze and perform necessary actions to improve and elevate their experience.
Comments of our customers Likelihood to recommend Scores of different aspects/criteria

Verified UserManager

10.0

Medallia is being used by the entire organization as we value customer feedback. May it be a promoter or a detractor, we immediately take action and reach out to those customers in a timely manner. It addresses certain issues, and the most common ones are related to technical concerns, pricing, or their rep isn't responsive. Our customers would feel that they're being heard, and they appreciate it whenever we reach out to them, knowing that we're doing something about it. For the promoters, we would want to continue a good business relationship with them and reward them whenever they would refer prospects to us by sharing their experience with us.
Dashboard Alert triggers via email Filtering alerts SLAs Notes/Add note section with time stamps Latest responses section below the alert

Verified ReviewerVerified LinkedIn UserHotel Manger

4.0

Overall: I am overall very satisfied with Medallia. It is perfect for dealing with customer relations across numerous websites. There is also a lot of data provided which can be useful to the organization. The interface makes the experience for the user good as information is presented well and is easy to find. The app is also a must get as it sends you a notification after a review has been left.

Verified ReviewerVerified LinkedIn UserFood service champion

5.0

Overall: Medallia is a magnificent product geared to reach your maximum customer service potential in your business if youre a large corporation its a mistake not to use this service

Verified ReviewerVerified LinkedIn UserSenior Director

5.0

Overall: Improved performance from front line agents as well as leadership who really have embraced the new tools.

Bojan G.Verified LinkedIn UserBusiness Development Manager

5.0

"The best way to measure and record your customer satisfaction"

Ryan A.Verified LinkedIn UserSenior Reports Analyst

4.0

"Advantage and Disadvantage of Medallia"

Verified ReviewerVerified LinkedIn UserEnterprise Customer Experience NPS (Net Promoter Score) Lead

3.0

"High Total Cost of Ownership"