Sprinklr Reviews

Kalpit J.Assistant Manager

5.0

It is one of the best available tool for social listening and analysis. It is quite easy to understand and use once you get trained on the same. Responding to customer queries and requests is very easy once the social channels are integrated well. Review collected by and hosted on G2.com.

Vicki D.Senior Organic Social Strategist

4.5

It's so simple to set up each of your social media accounts and then to add team members. From there, it was easy for each student to learn how to publish and to use the inbox for community management. Review collected by and hosted on G2.com.

Micah G.Enterprise(> 1000 emp.)

4.5

Sprinklr offers a powerful solution for seamlessly connecting large-scale brands. With nearly 800 social media accounts under our management, achieving this level of integration natively would be practically impossible. With Sprinklr I have comprehensive access to reporting tools, allowing us to effectively measure the performance of our campaigns, whether paid or organic. Given the extensive scope of our operations, we frequently require additional support to complete projects, and the Managed Services provided by Sprinklr have been instrumental in ensuring we meet our goals. Review collected by and hosted on G2.com.

Verified User in EntertainmentSmall-Business(50 or fewer emp.)

0.0

It feels like Sprinklr was created by people who've rarely, if ever, actually posted to these platforms. It takes so many extra steps/clicks just to post a link and image to Twitter than it does on any other platform. The process of deleting a tweet in platform is needlessly tedious. Also, social monitoring is too difficult to the point of not being worth it to use at all. Just make it easier and faster to post directly to platforms without so many unnecessary steps. Review collected by and hosted on G2.com.

Valentina M.Mid-Market(51-1000 emp.)

0.0

Everything else. The team at Sprinklr has made my experience with the tool at 2 companies complete garbage. The team is not knowledgeable and not only do they make little effort to assist, they also don't find solutions. It feels constantly like the Sprinklr team isn't paid enough and they're all terrible at client services. I cannot recommend them less. The people I've worked with at Sprinklr never know what they're talking about and cannot solve client troubles. Review collected by and hosted on G2.com.

Verified User in Government AdministrationEnterprise(> 1000 emp.)

0.0

We brought Sprinklr in to fill a gap with social media customer service and social media marketing projects. Unfortunately within a month we noticed a lot of problems. We found that the tool provided unreliable reporting and inaccurate data. We had issues with our social media channel integrations - sometimes content would be posted to the wrong account or in a format different to what showed in the tool. It turns out the Sprinklr sales team over-promised and massively under-delivered on the capabilities - what they showed us ended up not working. Their customer service was awful when we wanted it all fixed and it was just a poor overall experience. I would not recommend this tool to any business. Review collected by and hosted on G2.com.

Felix Daniel G.Internet

5.0

His approach and his ability to simplify our activities on social networks is great, providing me with all the necessary tools to manage my accounts

Marina C.Internet

5.0

What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.

Rono K.Computer Software

5.0

I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.

Verified ReviewerVerified LinkedIn Usermarketing automation specialist

4.0

Overall: The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Verified ReviewerVerified LinkedIn UserMarketing Services Consultant

4.0

Overall: If you can afford it, I'd reccomend getting every module from Sprinklr to help manage your social media. But you have to have a dedicated team to learn and manage it and use it every day, otherwise it's a waste of money.

Verified ReviewerVerified LinkedIn UserSenior Copywriter

2.0

Overall: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Verified ReviewerVerified LinkedIn UserContent Assistant

4.0

Overall: It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.

Verified ReviewerVerified LinkedIn UserAccount Executive

4.0

Overall: I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.

catherine C.Verified LinkedIn UserMarketing Communication Manager

5.0

"a wonderful and powerful tool"