About Sugar Sell
Sugar Sell Features
- Ideal Customer Profile (ICP) : Identifies the type of customer that is most likely to be interested in your products or services.
- Real-Time Alerts : Keeps you always up-to-date on the latest trends and information related to your customers.
- Omnichannel Communications : Interact with your customers through a variety of channels, such as email, text, and social media.
- Customer Journey Mapping : Sugar Sell allows you to map out the entire customer journey from initial contact to conversion.
- CRM : Tracks and delivers the most critical customer interactions and information directly inside G Suite or Office 365 apps.
- Automation : Allows automating complex business processes with drag-and-drop ease, like quote reviewing processes.
Sugar Sell Ratings and Reviews
- Neena G.Market Intelligence Manager
This is a nifty system designed such that you are able to see all your sales or marketing related activities, share them with the team, track progress in client engagement and be able to extract reports periodically. Reports typically take long to load. Also, I have found the wheels spinning for extended periods of time when I try to search for an account or person. I wish it was easier to get to the information I need with fewer clicks. Sugar Sell is basically managing customer interactions and engagements, and helps to monitor progress made with leads. It is beneficial for documentation of all the salient data with reference to selling and marketing activities. I am very interested in its reporting capabilities.
- Verified Reviewer
They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.
This isn't for a novice user. I recommend using a consultant or someone to set this up for you and spend the extra money and time on training. Most of our employees are only using small functions of the program and we definitely could be getting more value out of it with better training.