Used by 69% ProfessionalsZoho CRM Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Zoho CRM is a leading customer relationship management (CRM) system that assists businesses in engaging with customers through the appropriate channels, with the appropriate message, at the appropriate time. It aids in the automation of workflows, campaigns, customer journeys, processes, and much more for increased business profitability.
About Zoho CRM
Zoho CRM Features
- Workflow Automation : Easily create and manage tasks and processes within your business.
- Calendar Management : Allows you to keep track of all your appointments in one place.
- Deal Management : Track the progress of your deals and manage the contracts between parties.
- Contact Management : Easily keep track of your contacts' information such as name, email, and phone number.
- Account Management : Allows you to manage multiple accounts for different purposes.
- Lead Management : Manage your leads better by categorizing them, tracking their activities, and automating your follow-ups.
Zoho CRM Ratings and Reviews
- Ansh R.Information Technology and Services
1. Lead and Contact Management: Zoho CRM helps businesses capture, track, store and analyze leads to close deals faster. It also offers contact management capabilities to keep track of customer information such as contact history, communication preferences and more. 2. Sales Force Automation: With features like sales pipelines, automated workflow rules, real-time notifications and analytics tools; Zoho CRM can help automate sales processes for teams of any size with ease. 3. Social Media Integration: Zoho CRM integrates with popular social media platforms such as Twitter, Facebook and LinkedIn so users can manage their profiles from within the application itself. This allows companies to effectively engage prospects in a timely manner for better lead conversion rates and customer retention efforts. 4 Customer Relationship Management (CRM): The core purpose of any business is customer engagement something which can be easily managed using Zoho CRMs integrated CRM suite that includes modules like accounts, contacts, opportunities and campaigns among others that are all combined into one single interface for easy access and visibility across departments or employees working on different aspects of the same project/task/clientele base
- Verified UserManager
Zoho CRM is a potentially great tool. The integrations with their other products promise a robust and varied feature set. The problem is due to their lack of support and apparent testing of their products. We have had multiple issues with the synchronization of data between modules and broken features in the mobile and web applications. The app will work properly and when you contact support they treat you as if you modified or disabled all of the options related to the broken feature (no settings were changed). Support will also take days to get back to you and when you are running a business this is not acceptable. Please don't purchase this or any product from Zoho Corp.
