- Nimish M.Account Manager
It is not difficult to utilize and safe, it doesn't need a lot of work to introduce or much experience to utilize it, the far off association is excellent and satisfactory, when I began working with TeamViewer I figured it would be truly challenging, however no, it is an exceptionally simple device to utilize. Review collected by and hosted on G2.com.
- Shane F.Software Engineer
We can share messages, use the present screen option and also share video and audio, which makes it great for company meetings. Review collected by and hosted on G2.com.
- Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)
TeamViewer was an easy tool to help end users and have unattended access to my computer at home. It was a great free product, and easy to walk family members through installing it to help them with their PC issues. Review collected by and hosted on G2.com.
- Shubham K.Software Engineer
Despite Team Viewer allowing far off access, It is hard to remotely access a couple of gadgets from the cellular application. Enterprises users require a subscription for limitless use. Authentication Process redirects a consumer to a internet site alternatively than on the same utility and this is on occasion troubling Connection troubles may be encountered on the first time connection Review collected by and hosted on G2.com.
- Verified User in Computer SoftwareMid-Market(51-1000 emp.)
Technical support does not exist. I submitted a ticket and waited 12 days for a response, and received generic info that I already found on their website. When I had technical issues, I received information that I should go to their konowledge base and try finding a solution (sic!). I'm not sure what's the point of offering thi level of tech support. It's almost impossible to call to support, wll if you want to wait 40 minutes while someone pick up your call, it's fine. Their EULA is also something that should be reviewed by EU, you cannot cancel your auto-renewal few days before it auto-renews. You need to do that at least 28 days before that. What's more, you need to submit a ticket via their dedicated system. It's not possible to do that from the Admin Panel. If you do not do that, they will charge your account, doesn't matter if you're using the software or not. You're forced to pay, and the software itself is very expensive. There are much better services, with lower prices, better support and clear policies. Review collected by and hosted on G2.com.
- Marty N.CEO
Their policies around annual renewal are a disgrace, they have pro actively used a global pandemic and exploited lockdowns by insisting on only sending paper correspondence which they know people simply cannot recieve in time. Disgusting practice. They then auto renew the account, point at their policies (send physically as a letter) and enact legal proceedings. A great way to absolutely ensure you lose customers and create reviews like this. Slow clap. Review collected by and hosted on G2.com.
- Louisa F.Computer Software
I have a very limited usage of this software. I use it whenever I need IT assistance and for that purpose it's great.
- Daniela B.Defense & Space
Es excelente poder tener el poder de tomar la sesion no estando en esa computadora, y asistir.
- Nicola M.Information Technology and Services
La facilit di utilizzo, la perfezione e funziona abbastanza bene, risolvo i problemi online grazie a questo programma.
- Elena E.Food Production
il n'est pas fiable, trop cher, mauvais sv
- Ken B.Broadcast Media
Outright fraudulent billing practices. Applied multiple charges to my credit card, and would not respond. Had to dispute the charges with my card company.
- Hodaya C.Graphic Design
You cannot set a permanent password so you can't use it as a remote desktop
- Michael ParanichHelp Desk Technician
We use TeamViewer, both with our monitoring software with unattended access and independently with both the installed All-in-One and the "Instant Customer" module. I've found the program to be intuitive, with an ease of use, both on my and the end user's side, that helps when working with less tech savvy clients. TeamViewer makes a clean responsive tunnel to the client's PC, with plenty of tools, including the ability to lock the keyboard or black out the client's monitor, to remain uninterrupted when doing sensitive repairs. They allow free personal use of the fully functional product, which helps a friend or family member that needs some emergency IT help. I've used a few Remote Control and VPN software, and for ease of use, solid connection, and quick response from end to end, I always prefer to use TeamViewer.
Creates a quick communicating tunnel between PCs, I never worry about having my connection dropped when using TeamViewer. Intuitive and useful tools, allow for full access to the client PC and the ability to lock the keyboard and mouse and black out the monitor of the client's PC. Helpful to keep the user from stopping the work being done, or from halting sensitive repairs being done. Works with some remote monitoring software, and has a fully functioning free version for personal use, which was great when family members need help when I'm off duty. Has both an install version that can be set up for unattended access, and the "Instant Customer" for clients who don't want to have this type of software installed on they're computers.
- Verified UserTechnician
It is mainly used by the Consulting & Support departments to implement and support our software solutions.
Easy to install Remote control connections are simple to establish Tools & Functionality are easy to navigate Connection feeds refresh quickly
- Chandler AndersonBroadcast Technician
We use it to access computers locally on our office network, and remotely at our customer sites for configuring and troubleshooting. It allows us to operate computers and equipment without being physically there or on the same network.
- Verified UserEngineer
I am an individual user who used TeamViewer before the pandemic. In August 2020, the company launched a tool and suggested that connecting to my office desktops required a paid license. So I paid for three devices a year, which cost me £250+. TeamViewer was first advised by colleagues, but a year down the line, we all decided to stop using it. It is too expensive compared to other providers, and the customer service for remote users (£24 every month) does not have telephone support nor technical support.
The user experience is fine, not as stable as VNC server. No customer service nor telephone support for members who are under a remote contract (24 GBP every month for three computers ). Switchboard will ask if you are a free customer (no service), a remote customer (no service, but computers will connect), or a commercial user (I don't know how much they pay, must be higher than what I paid). This is a platform people should avoid if they do not want the hassle of service termination. The ticket system is designed to reject cancellation. I can't log in to generate a ticket. As soon as the cancellation period passed, I was allowed to generate a ticket for emailing TeamViewer. Then, they will tell you that the cancellation period has passed. Put a 28 day policy for cancellation without giving the customer a contact email/ number. People should avoid at all cost --they send you an invoice and court ticket according to their switchboard option for "court ticket for payment". There must be many people forced to pay extra years to avoid hassles from court. After I send the cancellation requirement, the contract status showed: automated renewal on 20 August 2022. This is an endless chain.
- Verified UserEngineer
I purchased the personal use 3 remote license. This was for accessing a few of my personal systems while at work or away.
Customer Service Licensing Communication
- Verified UserProfessional
This company is absolute a scamp! What a shame! They hook you up, they overcharge you, they don't want to cancel, and if you try to cancel and do not want to renew, they will send you to a collection. Stay away, they are overcharging you while there are better and cheaper alternatives out there like AnyDesk. This company is a real scamp.
Drop the price, allow a cancellation, stop sending clients to the collection if they don't want to renew
- Sadaf G.Sustainability Analyst
TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well. I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.
- Richard Owusu M.IT Support Engineer
TeamViewer is a powerful and popular remote access and control software. It offers a wide range of features that are very useful for remote work, troubleshooting, and providing technical support. It's easy to use, fast, and secure, and it's available for multiple platforms. It has a user-friendly interface and a simple setup process. Additionally, it offers a free version, and paid plans with additional features and capabilities. However, it may have some limitations such as time restrictions and a lack of some features in the free version, security concerns and connectivity issues, limited support for Linux, the potential for abuse, and potential performance issues if the remote computer is not powerful enough. Overall, TeamViewer is a great option for anyone looking for a robust remote access solution.
- Ryan B.Support Technician
My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.
- Jhonjerlyn M.CEO
My overall experience with TeamViewer has been really good, this software has been helping us within my corporate area and also within the other areas of our real estate company, all of our employees are using it to connect remotely when needed, and they also use it to connect with clients remotely, this software is quite useful in this company and helps us to optimize the remote connection. I must admit that the general use of this platform has been really simple, from the first moment I started using it, you will not know how easy it was, and its general interface is quite comfortable to check several remote connections.
- mustafa s.Freelancer
Back then, TeamViewer gave me a great deal of convenience in my everyday work. It has a lot of cool features, and I really like it. I've only identified a few disadvantages, but they're minimal in comparison to the positives. Also, the fact that almost everyone in my immediate vicinity is familiar with TeamViewer and the concept made things a lot easier for me. As a freelancer, TeamViewer allows me to earn money without having to travel. We can swiftly support them in their PC problems issues without needing to be physically present now that many of our staff are trapped working from home.
- Yurie Katri P.DevOps Engineer
Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.
I have it installed on just about every device that I can have it installed in. I would wish for this to have support for Xbox but I know that's a long shot. I use this even on my phone and it works great. When I am away but still need to do something in my home computer, I can use this to remote in and accomplish what I have to do. I have even done extensive video editing with Adobe Suite through my phone using this software. I can not recommend this enough.
Hello, I have home NAS with Windows 2012 server, so when i install teamviewer on the NAS, they told me i'm a profesionnal user what's totaly false. I fill the form and gave all details the 11 march 2019. Today my account is still not fixed, you can wrote they don't care. So in consequence my society who buy a licence don't buy anymore licence from teamviewer ! There're so much better alternative as teamviewer.
Just an update to this bloated software. It was good... now this is so heavy, bloated and focused on charging people, that its loosing market share. Check on Google Trends a comparative between AnyDesk x Teamviewer... and itll become clear how bad teamviewer is nowadays. [https://trends.google.com.br/trends/explore?q=anydesk,teamviewer](https://trends.google.com.br/trends/explore?q=anydesk,teamviewer)
I believe this is still the only remote login software that lets you have so many features free. I use it to do some remote configuration and policy editing. Even when it says features like black screen are for paid members, you can turn on black screen in settings and the next login with have that, despite not being a paid member.
It was really good until it was turned into an unusable mess. First, you'll get "Commercial use suspected" nag screens all the time, then it would outright stop working, timing out each of your sessions about a minute in and not letting you reconnect for 10 minutes.
Teamviewer used to be really good till they updated to their latest version, they gave us a horrible new interface and took away features like the file transfer queue. if you constantly transfer files using this in the past I suggest you look elsewhere