TeamViewerUsed by 74% Professionals

TeamViewer Reviews

Paid

4.2

/5

(Alternatives.co rating)
  • Linux
  • Windows

TeamViewer is the world's most trusted remote management and online collaboration software, allowing users to hold online meetings from any location on the planet. The platform is currently used by over 600,000 users worldwide, providing them with access to the industry's best online conferencing solutions for audio/video communications, including features such as screen sharing, remote access, and so on.

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G2
4.5
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Positive Comments
  • Aswin S.Executive, Accounts Dept.
    Review
    3.5

    I have been using Team Viewer since 2013, and it solved thousands of problems. Still, Team View is unbeatable for remote desktop sharing and virtual meeting purposes. When other video conference apps allow you to share your screen, team view will enable you to give access to your mates. It's amazing!! But it made me disappointed when I wanted to join in a virtual meeting using my new Chromebook. Here is a brief about the problem that I faced when I tried to access using my Chromebook- I had a scheduled meeting, which was an important meeting for me. Anyway, I just installed Team Viewer on my Chromebook and noticed that the interface is not the same as I often see on my Windows PC. I was searching for the User ID and Password for sharing with my client because he was also asking me again and again for the team viewer access. Anyway, I did not find the username & password on the opening page, but finally, I found the username only under the setting and not the password. I was looking for the password and installed- uninstalled it many times, but it always looked unchanged. Finally, I did not find the password on the Chromebook version of team viewer, so we postponed the meeting. Then I uninstalled the Team Viewer on my Chromebook and only used the Windows version app. Team Viewer helped me a lot with remote connection since 2013. I have solved thousands of problems in that time. It is an excellent app, but it made me a little bit disappointed while using my Chromebook. I stopped using this app on my Chromebook, and I have uninstalled this app too. Anyway, I have been still using this on my Windows PC, and I have shared the screenshot too! Hi Aswin, Thank you for being a true TeamViewer fan for a long time! We are thrilled to know you have chosen TeamViewer for your remote access solution!! For the remote connections to Chromebook, we have the Knowledge article available - https://community.teamviewer.com/English/kb/articles/280-connections-from-mobile-to-mobile-devices#remotely-access-a-chromebook. Take a look and see if it helps for the Chromebook connections. Likewise, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Can't wait to see you there in TeamViewer Community! Best, Ying/TeamViewer

  • Alan M.PMS Consultant
    Review
    0.0

    Maybe a bit about UI. But other than this, I don't think there is a thing I, personally like in it. I work as a full-time remote support consultant. I used this tool when I was very young as we didn't have many other options then. But I believe TeamViewer is not a helpful tool for my work and even when a customer sends me a TeamViewer connection, I tell them to use another to avoid these: 1. Version issue: Sometimes there are urgent cases when I have to remote login, 9 out of 10 times, TeamViewer will tell me, there is a version mismatch between mine and the customer. Imagine dealing with this when we have a real problem. Why TeamViewer can't solve this issue where all versions work together is a bigger question. If they insist to keep the tool updated, they can do it auto when the customer opens it? 2. Then the speed. It is very slow and depends on the region as well. 3. TeamViewer wants to give the tool for users to try, but disconnect them every few mins to remind them to buy it. It's better not to give them at all. It allows users to connect to computers and servers remotely. I use these types of tools on a daily basis to connect to my customer PCs and servers to resolve the issue. I use a ticket system for customers to raise tickets for technical support. Hi Alan, Thank you for reviewing TeamViewer with your true experience! For the most part in this situation, TeamViewer does require the remote connections to occur in the same version of TeamViewer. The latest version of TeamViewer is even better and recommended for use. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest feature on TeamViewer. In fact, TeamViewer is free for personal use, for commercial use a license is required. You can find more information on How Personal and Commercial use is defined here (https://community.teamviewer.com/English/kb/articles/4712-what-is-private-use). Feel free to contact our dedicated Sales Team (https://www.teamviewer.com/en-us/support/sales-inquiry/) about any questions and interests in TeamViewer licenses and features. At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Hope to see you in TeamViewer Community! Best, Ying/TeamViewer

  • Hernan V.Manager
    Review
    5.0

    Connectivity, you can choose what quality you want, if u have a slow connection temporary or are out in the city and u're connected thru a slow wifi, TV allows you to reduce the quality to ensure speed of your connection, also connection is really simple and easy, if you're logged in in a pc and have saved your credentials of your account into that pc, just 1 click away to remote my clients pc, plus logging into your mobile to remote any other pc it's simple and easy just by clicking pc you want to remote on the screen and TADA!!! , really fast to connect , i love that!. UPDATE: I have been a TV User for a decade but i've found a new software that has overwhelmed n surely surpassed TV expectatives regards stable connection delay free and spike issues, this is GoTo. there are just 1 thing i dislike and it's minimum not to disqualify a 5 star rating to this software but when logging into mobile and you have the associate id and click connect (when your account is not linked) mobile shows several error when trying to connect , you have to retry like 5 times then you're connected. UPDATE : Like i early mentioned delaying after connection is one of the tghings i hate most and spiking during the session is the worst thing. I absolutely recommend TV to everyone who have used windows remote control or dameware or aranda remote , TV is the best. I haven't contact support beacuse i didnt need to, i found out that by myself that i have to retry several times to connect to any associate id that is not linked to my account, but hey i will report it right now. UPDATE : I did contact support years ago but they claimed it was my connection / pc issues, and no its not. Hi Hernan, We are really pleased to know you have chosen TeamViewer for your remote access solution and we appreciate your recommendation!! As always, we always strive to keep TeamViewer intuitive and accessible to all. We would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any troubleshooting questions. Hope you enjoy using TeamViewer all the time! Have a great day and all the best, Ying/TeamViewer

Negative Comments
  • Verified User in Staffing and RecruitingSmall-Business(50 or fewer emp.)
    Review
    0.0

    - The ability to help remotely support friends, family, and coworkers. - helpful tool for an IT Generalist, but too expensive for a small business that is only trying to support their own staff. - Easy to use I like most of the features and think it could be a very useful program to many people if they were not too expensive. - Cost (almost $3000 per year may be good for a company that is making a profit from using them, but not for a small business that makes no profit from using their software) - Lies (name your price emails, but not accept the price you offer). Before the subscription model they have now, we were able to get a perpetual license for about the cost they are charging per year now on their subscription licensing. I responded to their "Name your price" email with details of this. Before, I could pay once to get a license that was supported for 10 years, but now they don't support that and require us to pay around 10 times more if we want to use it for another 10 years. If I could have kept with the same cost (about $300 per year) I would have been staying as a TeamViewer customer and had nothing negative to say about them. This new attitude they have seems like they are trying to get rid of the long time users and only market to big call centers and scammers that will use them to make a profit. If you are a big company trying to get something where you charge your customers for support and you want to use TeamViewer to provide that support, then this is an alright program. If you are a small business trying to support your own staff, STAY AWAY and please don't support this greedy company that does not respect that you don't make big money from using them. If you are someone from TeamViewer reading this, please consider the small businesses that are not using you to charge their staff for support. Reducing your cost to be around $300 to $400 per year will get me back and I think it will also give you more people wanting to use your software. Not everyone is making millions from using your software, so support the small people. If you are a scammer, then you are already making money from the people you scam and may not be paying for TeamViewer. You both (scammer and TeamViewer) fall into the same category where your profit off the small people that cannot afford to pay you. Remotly supporting people I know and helps me manage the computers I am not using it for profit, but since I use it at work I fall in the corporate licensing. I have to try and find an alternative that allows the same level of remote support, but are not greedy for a small user that makes no money from supporting its staff to pay as if they are a large company that makes money off the support they provide. Right now, TeamViwer is getting the benefit of having people pay for their overly costly software. I feel that if they were not so greedy, they would have had more customers that are in the small business markets. As for a small business that only use the remote management software to support their own staff, STAY AWAY until they smarten up and have a better corporate plan. They don't realize that having more happy users will make them a better company.

  • Nick T.Web Designer
    Review
    1.0

    Easy to login and manage computers remotely they were able to login to my PayPal & transfer money to their account thank go for logs and freezing my account. I definitely recommend 2 factor to be turned on when using this software. dislike security someone was able to remote into my computer 2 factor turned on is a must & strong password benefits are logging into computers and checking the stats Hello Nick, We want to assure you that TeamViewer has not been comprimised. Only persons who have your exact TeamViewer ID and password are able to connect to your computer. It is possible your login credentials may have been compromised elsewhere. Perhaps another website where you use the same email address and password to login, has the same credentials used for your TeamViewer account. For this reason we would suggest all TeamViewer Users to reset their TeamViewer passwords and any other password that they feel may have been compromised. To reset your TeamViewer password, please be so kind and visit our recovery page on our website: https://login.teamviewer.com/requestpassword.aspx TeamViewer is safe to use and has proper security measures in place. For more information please read our press release here: https://www.teamviewer.com/en/company/press/statement-on-potential-teamviewer-hackers/) In order to avoid this unnecessary risk TeamViewer also provides two-factor authentication like you recommended. With two-factor authentication, additionally to username and password, a code generated on a mobile device app is needed to sign into a TeamViewer account. The code is generated via the time-based one-time password (TOTP) algorithm. The TOTP code is protected by SRP and thus perfectly safe against man in the middle attacks. In addition to these extra security measures we provide Black- & White-listing - With the whitelist function, you can explicitly indicate which TeamViewer IDs and/or TeamViewer accounts are allowed to access this computer - With the blacklist function, you can block certain TeamViewer IDs and TeamViewer accounts. Thank you, we appreciate your feedback. If you have any further questions about TeamViewer, please feel free to contact our support team at: 1-800-951-4573. Best Regards, Nick Melcher Marketing Specialist, Americas

  • Verified User in Computer SoftwareMid-Market(51-1000 emp.)
    Review
    0.0

    There's not much to like in this software and their services. Technical support does not exist. I submitted a ticket and waited 12 days for a response, and received generic info that I already found on their website. When I had technical issues, I received information that I should go to their konowledge base and try finding a solution (sic!). I'm not sure what's the point of offering thi level of tech support. It's almost impossible to call to support, wll if you want to wait 40 minutes while someone pick up your call, it's fine. Their EULA is also something that should be reviewed by EU, you cannot cancel your auto-renewal few days before it auto-renews. You need to do that at least 28 days before that. What's more, you need to submit a ticket via their dedicated system. It's not possible to do that from the Admin Panel. If you do not do that, they will charge your account, doesn't matter if you're using the software or not. You're forced to pay, and the software itself is very expensive. There are much better services, with lower prices, better support and clear policies. We wanted to have a secure and easy solution for remote sessions. Also wanted to have access to good techncial support while needed. Unfortunately, TeamViewer doesn't meet our requirements. If you have a problem, you can wait few days until someone gets back to you. In case of software where you need to have a help immediately, you're basically to use alternative solution while they help you with the problem.

GetApp
4.6
Top Comments by GetApp
Positive Comments
  • Newton Leite Barbosa C.Civil Engineering
    Review
    5.0

    Sempre me ajudou em coisas simples como salvar um arquivo que estava precisando em outro computador, e ajudou na hora de instalar algum programa ou resolver algum programa a distncia

  • Adrian M.Food Production
    Review
    5.0

    Todo perfecto , dando soporte puntual ya que estamos estudiando distintas alternativas para nuestro soporte a usuarios "fuera de nuestra red".

  • Aveer S.Pharmaceuticals
    Review
    5.0

    I enjoy it, it is very discreet in helping what you want to show and what you don't want to as it may be company confidential.

Negative Comments
  • Elena E.Food Production
    Review
    1.0

    cher, pas fiable, difficile rsilier l'abonnement, sv rigide sur les termes du contrats, j'ai l'impression d'avoir t arnaque et utilise dsormais Anydesk.

  • Hodaya C.Graphic Design
    Review
    1.0

    I prefer other options, its only good for one time thing, but nothing permanent. there are better options out there.

  • Ken B.Broadcast Media
    Review
    1.0

    Tried it for two years. Never worked well. Customer support is weak. Finally gave up and cancelled.

Trustradius
4.1
Top Comments by Trustradius
Positive Comments
  • Jordan PaquetteIT Support Technician
    Review
    5.0

    TightVNC, SCCM and IntelliAdmin are very good remote access software solutions for connecting to computers that are on the same network no matter if the network is spread out over the U.S. Once you go to a global scale, the programs still work but the speed is greatly reduced. This is where TeamViewer steps in and shows what a remote access tool really should do. I sound like I'm in marketing for TeamViewer but that is truly how I feel about the software.
    It is a very well suited application to be used in a large corporation. Private users or smaller companies may not find it cost effective. This software is not only useful for desktops and laptops but also for servers. Another nice thing about TeamViewer and being able to create an account is that you are able to save connections so others that need to connect to the same computer in the future can log into the account and that system is available.
    Speed of the connection: The speed that TeamViewer allows the screen to refresh is very helpful especially when connecting to computers all around the world. This is the fastest software as far as screen refresh that I have ever used. All other software has a lag due to the speed of the connection. I have never run into an issue with Teamviewer. File Transfer: The file transfer capability that TeamViewer has is a very nice thing to have. When working on systems that are in a location where the user is not able to assist you due to the time difference or schedule conflicts, this becomes very useful for copying install files to the computer while the computer is not connected to the company network. View-ability of dual monitors: This feature is invaluable. In the earlier versions of the software it wasn't an option. Ever since version 7 I believe you have the option to view more than 1 monitor should the end user have more than one connected to their computer. This is very useful when working on computers remotely because of the convenience. Able to restart the computer in safe mode: This feature has allowed me to connect to numerous computers that were very infected with a virus which was preventing other remote software tools from successfully establishing a connection. Allowing the connection to be re-established after prompting the "restart in safe mode" has saved endless hours in downtime for our end users. Account / System Management: If you create an account, which you should do to get the full functionality out of the program, you can do so much more. Once you are signed in you can create groups which can be based upon the systems locations. Within that you can include your different systems and configure the separate instances to save the ID and password so it connects automatically when you double click on the system. You can name the system with the user's name which makes connecting / searching for a users computer simple.
    No connection re-established after connect and disconnect of VPN: This isn't necessarily a weakness of TeamViewer but it would be something that would be nice to see them improve on. The software doesn't automatically prompt when the system is available to connect to again when VPN is either connected or disconnected manually during the remote connection. It prompts when the system is again available when a reboot is initiated. Tabbed connections: In version 9, when you are connected to multiple systems at the same time, the software only has one window open but tabs the connections. When you are connected to 3 or 4 systems at the same time, it is a nice feature but can be a bit confusing. You need to make sure that you have the systems named differently. Private use cost: If you wanted to use the program for private use but want to have multiple connections saved in an account, you need to purchase a license for the software. The software isn't very expensive when you relate it to a corporation's other expenses but when you relate it to a personal user's finances, it's an expensive software, but if you can justify spending the money, it is a great program and will live up to your expectations every time.

  • Amanda WanService Desk Analyst II
    Review
    5.0

    In our organization, TeamViewer is being used to allow the Service Desk to connect to staff computers at all of our offices across the nation in order to provide remote technical support, including installing software, troubleshooting desktop, software, and web application problems, and to provide ad-hoc user training. We work with many social workers who are not technically-savvy but need to use their computers to document manage cases for at-risk youth in care, so it is critical that we have a tool that allows our Service Desk to fully support their ability to complete their work in a timely manner.
    We find that TeamViewer is well-suited and reliable for Remote Control and sharing a desktop screen between two people. We primarily use it as a solution to connect from a Service Desk technician to another staff member's computer. For branded webinars, the solution we use is Adobe Connect instead of TeamViewer.
    Allows the Service Desk technician to immediately see which computers are online in which offices and connect to them quickly to view their screen or take remote control over their desktop. Allows the Service Desk technician to remotely take control of another user's computer and provide Windows admin credentials to install software when the user does not have the rights to install software on their own. Our staff have widely embraced the use of TeamViewer because it is easy for them to use - the way we have it set up, our staff do not need to take any action to launch the program, they just see a pop-up window when a technician initiates a connection to their computer, and they can approve or decline the connection. Many of our users are not technically-savvy, so it is essential that we have a solution that allows us to provide remote support without having to talk someone through multiple steps to allow us to connect to their computer in the first place.
    It would be nice to be able to color-code highlight the computers in the list of Computers & Contacts. This could be a setting that is saved to my personal preferences. I would also like a way to show the last 10 "recent" computer & contacts. I would also like to have some kind of visibility of how many times a computer has been connected to for remote support, perhaps within the last month or so. This would help to flag users or computers that repeatedly need remote support. For example, you might see a number (7) after the computer name in the list to indicate this computer has been connected to 7 times in the past month (or past year?). Ideally this would be saved to our corporate license so all technicians would see the same numbers, this would not just be a number of times I personally have connected to that computer.

  • Verified User
    Review
    5.0

    Compared to applications such as GoToAssist, TeamViewer is leaps and bounds ahead due to the well developed mobile and desktop support applications. The tiered pricing structure also adds more flexibility than other remote support applications. Mac support on TeamViewer was a major advantage given the majority of systems run Windows. Applications such as GoToAssist lack severely in the department of Mac and mobile device support. TeamViewer has nearly everything an IT organization could need for supporting a broad set of geographically dispersed endpoints.
    TeamViewer is well suited in cases where a small team manages a large amount of users and systems. It is also handy for a larger IT team who manages a globally distributed workforce. This is especially true since TeamViewer doesn't require any special ports opened in firewalls in order to function. It doesn't make much sense to spend several hundred dollars on the service if a single individual manages less than 20 workstations.
    Setting up remote unattended access for future use is a huge help as it allows users to leave their computers on after they are done working so I can remote in without requiring the user to approve the connection. This allows the user to go on about their lives without needing to be tied to their desk waiting for assistance. The window scaling is done very elegantly and works very well when connecting to computers with varying display resolutions. The mobile experience is also done very well where one can swipe across the display and tap on what they need or move their finger across the screen to move the cursor and screen to view the specific areas of interest. File transfer capabilities are a nice to have to get or send files to and from the client system.
    A disadvantage I would say has to be the cost. TeamViewer is not cheap and deciding which tier should be purchased sometimes comes back to haunt you. When purchasing it becomes one of those "Better to have it and not need it than need it and not have it" situations. Often times if you leave a remote support connection active for too long it will automatically close the connection since TeamViewer thinks the session went dormant. This is good as it saved unnecessarily used bandwidth but annoying if you need to constantly monitor a system. TeamViewer is a bit more bandwidth hungry than some other remote support apps so if you're working on a system connected to a poor internet connection you will see a major lag in response time from the end point.

Negative Comments
  • Sean VanderMolenBusiness Owner
    Review
    1.0

    Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only using this in your own organization it shouldn't be a problem. If you think you'll be collaborating with other users that may or may not be on the same version its usefulness is diminished.
    TeamViewer is well suited for teams or families that have a fundamental need to collaborate and share screens. Because of their restrictive license model and unwillingness to support previous versions, it is not a good solution for those end users that previously purchased perpetual licenses as they poisoned the software not to function correctly or conveniently. For people thinking of using this as a technical support tool, please stay away. There are too many better alternatives. As a tech the chances that you'll be making changes to the OS, firmware or software is pretty high and having the ID codes change is a deal breaker. As much as I do like the technology behind Teamviewer, my interaction with support and billing have left me very unhappy. TeamViewer is a company that is not concerned about the needs of their end users. They want the money and you either fit their model of the right kind of customer, or you don't.
    Teamviewer is a robust remote screen sharing tool Multimonitor support Conference bridge and online presentation included Easy drag and drop file sharing Decent support for mobile devices
    Expensive for what you get Discontinued perpetual license model Break basic functionality with previous versions in an attempt to force users to upgrade to the latest version Say they honor the perpetual licenses, but constantly drive end users to upgrade with pop ups and advertisments. This causes major headaches when urgent calls come in and the remote software doesn't work. System ID's are generated by a combination of hardware and software checks. Any change in the underlying elements such as a firmware upgrade, hardware change or software change can cause the sytem ID to be regenerated without any notification. This breaks your ability to reconnect to the remote system unless someone is on-site to discover the new ID. File transfers are sluggish Quick connect software used to connect to remote clients who don't have teamviewer already. It is also the suggested alternative to connecting to machines that have newer versions of teamviewer than you. Unfortunatly the Quick connect software will not run while a newer version of TeamViewer runs. End user must uninstall in order to run, making their promise to support older perpetual licenses invalid. When confronted with the issues they run you around in circles.

  • Verified User
    Review
    0.5

    I have used FTP server and VNC server for screen sharing. Teamviewer is slow but fairly stable. Copy and paste across remote screens will send computers to death. File transfer rarely worked (among Windows to Mac, Windows to Linux Ubuntu).
    If I can give a 0 mark, I will. Nightmare!!! Have you come across a platform that rejects your cancellation by all means? As an engineer myself, I feel [it is] so disgraceful the tricks they used on customers. TeamViewer's Software Team purposefully blocked users in their cancellation period to generate service tickets, then allowed you to generate tickets after the cancellation period. TeamViewer does not provide the customer with an email address to carry out cancellation unless you know there is an email address that exists! Anyone else who has a problem with the ticket system or telephone service, please use the email: contact@teamviewer.com
    Connection is reasonably stable. It allows connecting to two screens.
    The user experience is fine, not as stable as VNC server. No customer service nor telephone support for members who are under a remote contract (24 GBP every month for three computers ). Switchboard will ask if you are a free customer (no service), a remote customer (no service, but computers will connect), or a commercial user (I don't know how much they pay, must be higher than what I paid). This is a platform people should avoid if they do not want the hassle of service termination. The ticket system is designed to reject cancellation. I can't log in to generate a ticket. As soon as the cancellation period passed, I was allowed to generate a ticket for emailing TeamViewer. Then, they will tell you that the cancellation period has passed. Put a 28 day policy for cancellation without giving the customer a contact email/ number. People should avoid at all cost --they send you an invoice and court ticket according to their switchboard option for "court ticket for payment". There must be many people forced to pay extra years to avoid hassles from court. After I send the cancellation requirement, the contract status showed: automated renewal on 20 August 2022. This is an endless chain.

  • Tom CheeverPresident
    Review
    2.5

    Team Viewer is easier to use. Screen Connect offers a much better white label option. If your clients are going to have access to their remote computers as well, I recommend Screen Connect. If your team is the only one who needs access to remote computers, I recommend Team Viewer. That's how we do it anyway.
    Team Viewer is great for remote supporting an office or clients. Don't count on it for supporting mobile devices though.
    Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer. Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be. File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
    Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings. Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two. Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.

Capterra
4.6
Top Comments by Capterra
Comments
  • Richard Owusu M.IT Support Engineer
    Review
    4.0

    TeamViewer is a powerful and popular remote access and control software. It offers a wide range of features that are very useful for remote work, troubleshooting, and providing technical support. It's easy to use, fast, and secure, and it's available for multiple platforms. It has a user-friendly interface and a simple setup process. Additionally, it offers a free version, and paid plans with additional features and capabilities. However, it may have some limitations such as time restrictions and a lack of some features in the free version, security concerns and connectivity issues, limited support for Linux, the potential for abuse, and potential performance issues if the remote computer is not powerful enough. Overall, TeamViewer is a great option for anyone looking for a robust remote access solution.
    What I really like and appreciate most using TeamViewer is as follows:Convenient remote access and control: Allows users to easily connect to and control other computers from anywhere in the world.User-friendly interface and simple setup process: Easy to use, making it ideal for both personal and business use.Fast connection speeds and reliable performance: Ensures a stable and seamless remote access experience.Good security: Ensures that data is safe and protected.Robust feature set: Includes screen sharing, file transfer, real-time chat, access controls/permissions, mobile access, and troubleshooting features that allow users to work remotely and collaborate efficiently.Multi-platform support: Available for Windows, Mac, Linux, iOS, and Android devices.Bi-directional file transfer: allows users to transfer files in both directions, from the local computer to the remote computer and vice versa.Drag and drop file transfer: makes it very user-friendly and easy to use.Encryption option: allows users to transfer files securely and protect sensitive information.Cost-effective: TeamViewer offers a free version and paid plans with additional features and capabilities.Great for remote teams: allows multiple users to access the same screen simultaneously, which can be very useful for team collaboration and meetings.
    I do not appreciate the following aspects of TeamViewer:Limited free version: The free version has some limitations on its usage, such as time restrictions and lack of some features that are only available in the paid plans.Potential security concerns: Some users may be concerned about the security of their data when using remote access software. While TeamViewer has good security measures in place, it's important to be aware of the risks and take steps to protect your data.Potential connectivity issues: Remote access software is dependent on a stable and fast internet connection, if the connection is poor or unreliable it can cause issues with the remote access experience.Limited support for Linux: While TeamViewer is available for Linux, the feature set and capabilities may be more limited compared to the Windows and Mac versions.Potential for abuse: if not properly configured, TeamViewer could potentially be used for unauthorized access to a computer, this is why it's important to set up access controls and permissions properly.Potential for performance issues: If the computer being accessed remotely is not powerful enough, it may slow down the performance of both computers

  • Sadaf G.Sustainability Analyst
    Review
    5.0

    TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well. I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.
    TeamViewer is a revolutionary remote access software that has been our go-to for more than a year. It allows the user to run and work on a computer located elsewhere as if it were right in front the whole time. The application can be used to establish this connection between these two (or more) devices, and every change performed on the local desktop can be updated on the same file in the remote machine seamlessly. This aspect of TeamViewer provides unmatched support especially when you are travelling and need access to your work system immediately. The only catch is that the remote machine should have a working internet connection and must be switched on. Here are a few pointers on how TeamViewer is perfect when compared to its counterparts in the market- - It allows highly organized remote management and is reliable in its approach and functionality. - Can be used to securely access several computers and can connect remotely with colleagues, also useful when connecting to external screens especially for presentations and such team collaboration. - Also available as an app for iPad/tablet: very convenient to use on the go. - Comprises of an easy to use interface; suitable for personal and corporate use. For personal use, TeamViewer is free (unlimited use!) whereas, enterprises and businesses need to have a subscription when using it commercially.
    Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. This can be a deterrent to actually buying the whole package, considering the need to try out all features before taking the plunge of investing in it. Other than that, there is actually no negative aspect of using this software and I am quite pleased with it.

  • Alex N.System Analysis
    Review
    5.0

    Overall our experience with TeamViewer has been positive. We began using it as a remote assistance tool for our IT department, and when the COVID-19 crisis hit and we suddenly found ourselves needing to provide a number of our office staff with the ability to work remotely TeamViewer helped us seamlessly provide this ability with any major work on the part of our IT department. Over the 2+ years that we've been a paying customer with TeamViewer we have never had any major issues and will continue to do business with them into the foreseeable future.
    TeamViewer provides greater access to our company computers and the ability to function as a remote access tool in addition to a remote assistance tool.
    Extremely easy to use at it's most basic levels. When I first started using TeamViewer it was for its quick and reliable ability to provide remote support to a user that only required them to install the program and then provide me with a user ID and password in order to connect with there computer. Our original user case was to access the laptops of employees that were operating outside of our comany's intranet, where we used VNC to provide remote assistance, but eventually we started deploying TeamViewer to all of our computers resulting in our IT team being able to provide assistance from anywhere, but also having a greater awareness of the state of our company's equipment. Thanks to the built in contact list and notes column we no longer need to keep a excel sheet contains all of the computer names, the user that uses the computer, and the software installed on it. Additionally it has made applying updates and ensuring malware protection on all of our devices is up to date extremely simple.
    The one feature that I feel is most lacking from TeamViewer is a connection health indicator. I've had issues experience slow and unstable connections to TeamViewer and the software itself does not have any tools to help diagnose if the issue is between the remote computer and TeamViewer or the local computer and TeamViewer. Additionally when using TeamViewer with Windows servers occasionally there seems to be a issue where TeamViewer will freeze right after the Windows login page with a message about cannot capture screen due to fast switching users that can only be resolved by logging into the server through a different method and restarting TeamViewer. If you are planning on using TeamViewer as your sole source of server management then this might be a issue.

  • Verified Reviewer
    Review
    4.0

    By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.
    As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot. Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again. The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well. From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.
    From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence. When logged in a licence is not applied to the computer, instead this has to be done through the management console. Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary. Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

  • Adnaan M.COO
    Review
    3.0

    The jury is still out on this one! I would say that my experience has been a bit of an" up and down" one. Their are some aspects of TeamViewer that i compliment their team on and other aspects which need to be looked at closely and ensure that those aspects are improved moving forward, with the focus on rectifying these issues soonest. Its all about keeping the customer satisfied in an ever increasing, competitive business environment. No, TeamViewer will not be suitable for my team as for now, but i always willing to relook at it, once the TeamViewer lads get the necessary done!
    TeamViewer has been a secure platform to use, with the RSA key exchange and encryption. In the aviation industry, security is paramount and TeamViewer meets that requirement. It allows me to connect to contacts globally and provides a host of additional sevices, for e.g monitoring my entire teams desktop and allows recording the sessions remotely. Added to that, TeamViewer setting up is relatively simple with equally simple configuration.It provides added options of file transfer, instant messaging and being able to manage servers remotely. It has been instumental in making it possible for me to remotely control my devices for work and home, including cameras amongst other things. Impressive? Yes indeed! But read on please.....
    The UI is super boring and the TeamViewer team should get cracking on that aspect to begin with. It puts me to sleep! Additionally, similar products come in at a better price.. Transferring files that are large can be a laborious and lenghty task, becoming frustrating in this world of "instant gratification". Speed it up TeamViewer! Not the best customer service experiences that i have had. High speed internet has become an issue, especially when i try and connect to areas globally, where the speed of their internet is at a snails pace. Hence, high speed internet is a must or else you'll end up pulling out your hair. Also, Teamviewer has to be installed on every system and has to be the same version. Limiting for me! Better platforms available out there at a better price, faster and the lack of a fast internet speed is not a problem.

  • Ayman E.graphic designer
    Review
    4.0

    When it comes to using TeamViewer for remote access, there are a number of powerful features that make it a great tool for both personal and professional use. It is easy to set up and use, and the audio and video quality of the app is excellent. Additionally, the app is regularly updated with new features, ensuring that it remains up to date and reliable. Overall, TeamViewer is a great tool for remote access, and I recommend it for anyone needing a reliable and effective remote collaboration tool.
    The app allows you to share files and folders, print documents remotely, and remotely access other computers and devices. Additionally, it offers a range of collaborative tools, such as whiteboards and screen sharing, which can be used to collaborate on projects in real-time. Finally, TeamViewer offers a range of security options to ensure your data is kept safe and secure. Overall, TeamViewer is a great tool for remote collaboration
    As a graphic designer, I have been consistently impressed with TeamViewer's commitment to improvement over the years. With new features being added on a regular basis, the quality of their application has remained top-notch. In a crowded market of similar applications, TeamViewer stands out as the best, providing a stable and reliable performance. Furthermore, TeamViewer's features have been specifically tailored to the needs of graphic designers, making it the perfect choice for creating stunning visuals. With its intuitive user interface, comprehensive feature set, and exceptional customer service, TeamViewer is the perfect choice for any graphic designer.
    In my opinion, the negative side of the pricing of TeamViewer is something that should be considered when choosing a remote collaboration tool. While TeamViewer is a great tool, it can be costly for those who use it on a regular basis. Additionally, there are some competitors who offer more features at a lower cost.

Alternativeto.net
3.2
Top Comments by Alternativeto.net
Comments
  • LincolnH
    Review
    1.0

    I first used this software around 2010, when it was a simplified solution around RealVNC and similar VNCs. At that time, this was an excellent software, lightweight, easy to use, no nags and annoyances... and the connection client was very small in size. I always recommended this software to every familiar, volunteers and IT Guys . Time passed by, and the most recent version is worse than ever. To start it disconnects saying that im using it commercialy when im trying to connect to my 73 ...

  • cyrusdavidson
    Review
    5.0

    I have it installed on just about every device that I can have it installed in. I would wish for this to have support for Xbox but I know that's a long shot. I use this even on my phone and it works great. When I am away but still need to do something in my home computer, I can use this to remote in and accomplish what I have to do. I have even done extensive video editing with Adobe Suite through my phone using this software. I can not recommend this enough.

  • oschott
    Review
    1.0

    Hello, I have home NAS with Windows 2012 server, so when i install teamviewer on the NAS, they told me i'm a profesionnal user what's totaly false. I fill the form and gave all details the 11 march 2019. Today my account is still not fixed, you can wrote they don't care. So in consequence my society who buy a licence don't buy anymore licence from teamviewer ! There're so much better alternative as teamviewer.

  • LincolnH
    Review
    1.0

    Just an update to this bloated software. It was good... now this is so heavy, bloated and focused on charging people, that its loosing market share. Check on Google Trends a comparative between AnyDesk x Teamviewer... and itll become clear how bad teamviewer is nowadays. [https://trends.google.com.br/trends/explore?q=anydesk,teamviewer](https://trends.google.com.br/trends/explore?q=anydesk,teamviewer)

  • cnejfelt
    Review
    5.0

    I believe this is still the only remote login software that lets you have so many features free. I use it to do some remote configuration and policy editing. Even when it says features like black screen are for paid members, you can turn on black screen in settings and the next login with have that, despite not being a paid member.

  • GrayFace
    Review
    1.0

    It was really good until it was turned into an unusable mess. First, you'll get "Commercial use suspected" nag screens all the time, then it would outright stop working, timing out each of your sessions about a minute in and not letting you reconnect for 10 minutes.