TeamViewer Reviews

mary m.Financial Analyst

4.5

Mobile app is super friendly. Review collected by and hosted on G2.com.

Gustavo G.Electronic Specialist

5.0

This tool has not only proven to be robust and secure but will undoubtedly remain with us for a long time in the future. Review collected by and hosted on G2.com.

Narendra A.Mid-Market(51-1000 emp.)

5.0

As a user, what I love most about TeamViewer Remote is its simplicity and speed. The user-friendly interface makes it easy for me to connect with my team or access my devices remotely. The connection speed is impressive, ensuring a smooth and hassle-free experience. Whether I need to share screens, transfer files, or collaborate in real-time, TeamViewer has got it covered. It's reliable, efficient, and makes remote work a breeze. Review collected by and hosted on G2.com.

Verified User in Professional Training & CoachingEnterprise(> 1000 emp.)

0.0

Their auto-renew policy requires you to notify them 28 days prior to the contract expiration and they don't send a reminder notice. You won't know you re-subscribed until they pull the money from your account. Only then do you get an email letting you know you've been suckered in to another year. Review collected by and hosted on G2.com.

Leandro C.Technical Supervisor

0.0

Costumer support is the worst, the lifetime version is a lie. Review collected by and hosted on G2.com.

PATRICK L S.CEO

0.0

After convincing me to buy a 'life time' package - turns out the package I bought for a lifetime does not work with anyone (including my customers - who got it at MY suggestion) who use a current version or have updated (as that is automatic) - so the company that ripped me off wants me to pay more for a monthly fee now... THESE PEOPLE ARE CROOKS - WISH WE HAD NEGATIVE STARS! Review collected by and hosted on G2.com.

Louisa F.Computer Software

5.0

I have a very limited usage of this software. I use it whenever I need IT assistance and for that purpose it's great.

Daniela B.Defense & Space

5.0

Es excelente poder tener el poder de tomar la sesion no estando en esa computadora, y asistir.

Nicola M.Information Technology and Services

5.0

La facilit di utilizzo, la perfezione e funziona abbastanza bene, risolvo i problemi online grazie a questo programma.

Elena E.Food Production

1.0

il n'est pas fiable, trop cher, mauvais sv

Ken B.Broadcast Media

1.0

Outright fraudulent billing practices. Applied multiple charges to my credit card, and would not respond. Had to dispute the charges with my card company.

Hodaya C.Graphic Design

1.0

You cannot set a permanent password so you can't use it as a remote desktop

Michael ParanichHelp Desk Technician

10.0

We use TeamViewer, both with our monitoring software with unattended access and independently with both the installed All-in-One and the "Instant Customer" module. I've found the program to be intuitive, with an ease of use, both on my and the end user's side, that helps when working with less tech savvy clients. TeamViewer makes a clean responsive tunnel to the client's PC, with plenty of tools, including the ability to lock the keyboard or black out the client's monitor, to remain uninterrupted when doing sensitive repairs. They allow free personal use of the fully functional product, which helps a friend or family member that needs some emergency IT help. I've used a few Remote Control and VPN software, and for ease of use, solid connection, and quick response from end to end, I always prefer to use TeamViewer.
Creates a quick communicating tunnel between PCs, I never worry about having my connection dropped when using TeamViewer. Intuitive and useful tools, allow for full access to the client PC and the ability to lock the keyboard and mouse and black out the monitor of the client's PC. Helpful to keep the user from stopping the work being done, or from halting sensitive repairs being done. Works with some remote monitoring software, and has a fully functioning free version for personal use, which was great when family members need help when I'm off duty. Has both an install version that can be set up for unattended access, and the "Instant Customer" for clients who don't want to have this type of software installed on they're computers.

Verified UserTechnician

10.0

It is mainly used by the Consulting & Support departments to implement and support our software solutions.
Easy to install Remote control connections are simple to establish Tools & Functionality are easy to navigate Connection feeds refresh quickly

Chandler AndersonBroadcast Technician

10.0

We use it to access computers locally on our office network, and remotely at our customer sites for configuring and troubleshooting. It allows us to operate computers and equipment without being physically there or on the same network.

Verified UserEngineer

1.0

I am an individual user who used TeamViewer before the pandemic. In August 2020, the company launched a tool and suggested that connecting to my office desktops required a paid license. So I paid for three devices a year, which cost me £250+. TeamViewer was first advised by colleagues, but a year down the line, we all decided to stop using it. It is too expensive compared to other providers, and the customer service for remote users (£24 every month) does not have telephone support nor technical support.
The user experience is fine, not as stable as VNC server. No customer service nor telephone support for members who are under a remote contract (24 GBP every month for three computers ). Switchboard will ask if you are a free customer (no service), a remote customer (no service, but computers will connect), or a commercial user (I don't know how much they pay, must be higher than what I paid). This is a platform people should avoid if they do not want the hassle of service termination. The ticket system is designed to reject cancellation. I can't log in to generate a ticket. As soon as the cancellation period passed, I was allowed to generate a ticket for emailing TeamViewer. Then, they will tell you that the cancellation period has passed. Put a 28 day policy for cancellation without giving the customer a contact email/ number. People should avoid at all cost --they send you an invoice and court ticket according to their switchboard option for "court ticket for payment". There must be many people forced to pay extra years to avoid hassles from court. After I send the cancellation requirement, the contract status showed: automated renewal on 20 August 2022. This is an endless chain.

Verified UserEngineer

1.0

I purchased the personal use 3 remote license. This was for accessing a few of my personal systems while at work or away.
Customer Service Licensing Communication

Verified UserProfessional

1.0

This company is absolute a scamp! What a shame! They hook you up, they overcharge you, they don't want to cancel, and if you try to cancel and do not want to renew, they will send you to a collection. Stay away, they are overcharging you while there are better and cheaper alternatives out there like AnyDesk. This company is a real scamp.
Drop the price, allow a cancellation, stop sending clients to the collection if they don't want to renew

Justin F.COO

1.0

Overall: Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs. I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the support has lagged (sometimes over a week for a response to a simple question). I have an open ticket though today was told that they don't have my payment which posted 3 weeks ago and require a bank statement to rectify. I sent screenshots of my bank statements as the PDF won't be published for 2 weeks due to the timing of the statements and the finance person said well we can't stop it from going to collections as I asked as they were not accepting the screenshots to wait for the PDF. Overall, the "rules" of teamviewer are archaic and you should just search "TeamViewer class action" if you want more information about the issues that people get with them. I am amazed that there is an expectation that a company could hamstring their customer service soo much. It really is sad that a company with a good product has to be soo bad administratively. I am really disappointed. I have been a customer for 4 years. I am "stuck" in a EULA that is not binding in our state but they are playing mean.

Yurie Katri P.Verified LinkedIn UserDevOps Engineer

4.0

Overall: Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

Orion S.IT Director

5.0

Overall: Ive been an IT engineer for 20 years and have used TeamViewer for multiple clients, in multiple environments. Connectivity was easy, fast, and secure. Installing the product took just a few minutes on both Windows and Mac computers. Deploying the software to clients is also easy and fairly painless.

Farai C.Verified LinkedIn UserSystems Administrator

5.0

Overall: TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

karim C.Verified LinkedIn UserSales marketing manager

5.0

Overall: TeamViewer is very helpful and save a lot of time when the person we try to help have no skills or are a beginner

Verified ReviewerVerified LinkedIn UserHead IT

5.0

"Team Viewer as its Pros and Cons"

cyrusdavidson

5.0

I have it installed on just about every device that I can have it installed in. I would wish for this to have support for Xbox but I know that's a long shot. I use this even on my phone and it works great. When I am away but still need to do something in my home computer, I can use this to remote in and accomplish what I have to do. I have even done extensive video editing with Adobe Suite through my phone using this software. I can not recommend this enough.

oschott

1.0

Hello, I have home NAS with Windows 2012 server, so when i install teamviewer on the NAS, they told me i'm a profesionnal user what's totaly false. I fill the form and gave all details the 11 march 2019. Today my account is still not fixed, you can wrote they don't care. So in consequence my society who buy a licence don't buy anymore licence from teamviewer ! There're so much better alternative as teamviewer.

LincolnH

1.0

Just an update to this bloated software. It was good... now this is so heavy, bloated and focused on charging people, that its loosing market share. Check on Google Trends a comparative between AnyDesk x Teamviewer... and itll become clear how bad teamviewer is nowadays. [https://trends.google.com.br/trends/explore?q=anydesk,teamviewer](https://trends.google.com.br/trends/explore?q=anydesk,teamviewer)

cnejfelt

5.0

I believe this is still the only remote login software that lets you have so many features free. I use it to do some remote configuration and policy editing. Even when it says features like black screen are for paid members, you can turn on black screen in settings and the next login with have that, despite not being a paid member.

GrayFace

1.0

It was really good until it was turned into an unusable mess. First, you'll get "Commercial use suspected" nag screens all the time, then it would outright stop working, timing out each of your sessions about a minute in and not letting you reconnect for 10 minutes.

wildsprite

1.0

Teamviewer used to be really good till they updated to their latest version, they gave us a horrible new interface and took away features like the file transfer queue. if you constantly transfer files using this in the past I suggest you look elsewhere