SplashtopUsed by 69% Professionals

Splashtop Reviews

Paid

4.5

/5

(Alternatives.co rating)
  • Linux
  • Windows

Splashtop remote access and remote support software allow you to connect to your computer from any location. The platform, which has been voted the best remote access software in terms of user satisfaction, includes features such as file sharing, communication management, real-time chat, and much more.

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Splashtop
4.6
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G2
4.8
Top Comments by G2
Positive Comments
  • Gregg M. H.Computer Network Consultant
    Review
    5.0

    I use Splashtop On-Demand Support (SOS) to help friends and new clients who do not want to have an always-on unattended remote support solution running. For family and established clients, I have the Splashtop Streamer installed for unattended support. The biggest upside of SOS is that I can provide quick support to someone I have never met before, for example, when one of my clients refers me to a new client. They get the help they need right away, and I don't have to drive to the client. I make an appointment to go meet any of those clients who are close enough to become regular clients. Unlike TeamViewer that didn't get updated to work with Android 9, with SOS, I can remotely view cell phones and tablets running Android 9 and its increased security. I dumped TeamViewer for being over-priced and not keeping up with the new Android OS remote access. I wish that it had the ability to customize the downloaded file with a logo without having to their current process. With TeamViewer QuickSupport, I could customize it with a logo and some help text, then have a link to it on TeamViewer's web site. With SOS, I still can do the customizing, but each time I make a change or they update the SOS program, I have to get the file re-signed and I have to host that custom file on my own web site. It's not that big of a problem, but a small annoyance that I can work around. For my business model, SOS Unlimited was a great choice. Some support companies may want to use Splashtop Remote Support instead. Their sales support team can help with that decision. SOS in both the one-time use app and the unattended support app has helped me tremendously. I am able to provide support to most clients, friends, and family from the comfort of my home office...or Starbucks, my office away from home. I can go on "vacation" and still be able to provide support for critical issues.

  • Rob T.Senior Engineer and CAD Manager
    Review
    4.5

    This program is easy to install, with no configuration required, for a common non-IT or technical person that is imperative to allow remote access to a machine. You take the download, install and it pops up with the required code you give to the remote party to connect to your device. No firewall configuration, no need to change Domain settings, just remote access when required. Additionally, once you close the session, the software closes without the possibility of leaving a port open for unauthorized access. You must be an admin or be in the Admin list to install. This is the only downside I encountered while using the software. If possible, running the user space rather than with windows would be a plus, and then use UAC to elevate the remote person as required. This product is cost-effective for large and small organizations. The ease of use for non-technical people is a huge factor in why we like this product. I have used other remote access, and cost becomes prohibitive when working with a large number of nodes. With Splashtop SOS the unlimited license allows IT to access any number of nodes easily, simply by having a remote person share a nine-digit code, and connections are quick. Recently we had a tech needing to access a remote computer on a manufacturing floor, the IT group was not available to allow access, so Splashtop was imp[lemented. The Maintenance technician easily procured the nine-digit code and shared it for remote access and troubleshooting a problem on a machine. The Maintenance tech was not an IT person and this made the task at hand easier given that IT did not need to be involved in providing remote access into a machine.

  • Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
    Review
    5.0

    1. The quick connection - I've never had an issue connecting with any my clients and I have clients all over the country on various Windows operating systems from XPSP2 forward. 2. Another feature that makes me extremely happy is that I can copy something from my pc and simply paste it on to the remote pc and vice versa rather than having to use a transfer function. Splashtop actually does have a transfer function but I have not the best of luck using it - it's probably me - but the copy and paste feature is so easy I don't even bother with the transfer function anymore. Test and compare - all the features for half the price of the "big names" As a Certified Consultant for several different business applications, I am constantly remoting in to my client's pc's - for both attended and unattended support sessions as well as conducting training sessions. You run into different setups including multiple monitors and various Windows operating systems. Splashtop handles them all with ease. It allows me to record screens - no audio - in case I need to go back and review the session when writing up my report for the client. I can also have multiple connections at a client's site when I am transferring data from one pc to another. It is a very user friendly program. Having used another well known remote access program for many years, I used Splashtop this past year as an alternative option. I have enjoyed using Splashtop so much that I have canceled my subscription to the other program. I get better features and better program performance for a better price - why wouldn't I switch???

Negative Comments
  • Michelle L.Research Laboratory Technician/Lead Phlebotomist
    Review
    4.0

    This is a software app that we all have on our work computers. While I am not fully versed in this app other than just being a customer of the support I need when I need it, I find that it is user friendly and simple to set up. It makes life a little easier when your half way around the world and your computer did something stupid or there is an error some where and you have no idea how to fix it. Our support is available to us 24/7 whether we are at home or at work or traveling alot for work as well. You call the 800 number, they put in a ticket, ask you to pull up your desktop with Splashtop, enter a code and in a few minutes, your remote support is ticking away at your computer trying to figure out what went wrong. Technology is amazing these days. I love the convenience of having the help if I need it, especially when I am traveling. Like I said, I am just an end user and don't fully interact with the software. But as a customer, there have been a few glitches here and there with remote support not being able to connect. The boot time also seems to lag quite a bit sometimes.That's pretty much it. There really hasn't been any problems. I don't need it every day either though. We use the remote support when we are at home, at work and when we are traveling for work. The benefits for me are the simple fact I have help whenever I need it, 24/7.

  • Glen O.Mid-Market(51-1000 emp.)
    Review
    5.0

    Lightweight, takes a few seconds to download and install, works on multiple platforms, simple to download and run for any level of user. Works flawlessly with multiple monitors, passes through keyboard shortcuts without hiccups. Far fewer steps for both the user and the admin than anything from the other three big players in the remote support world (we've used Bomgar, TeamViewer and LogMeIn in the past -- all three are overpriced and under-performing). It doesn't fix problems for me, I actually have to do the work myself assisting coworkers! Lack of AI?! 1995 promised me AI by 2020! (And flying cars, but that's a little out of Splashtop's realm.) - Does not automatically resume from a manually directed reboot, wish it had that option. CUF, PEBKAC, and ID-10T errors are what I'm mostly solving, but it's made fixing a user issue quickly anytime anywhere really simple and quick. The benefits are being able to resolve issues on Windows, Mac, Linux and mobile users regardless of my location OR the person I am helping's location. The other big benefit is it's 1/5th to 1/10th the cost of the next closest comparable product from 3 or 4 other vendors.

  • Stu L.Small-Business(50 or fewer emp.)
    Review
    5.0

    Easy setup and the ability to quickly get remote clients connected. It has been reliable and easy to work with and I haven't run into any problems yet. It makes it easy to provide remote support to staff and much easier for them to setup than our previous methods. Also, the price is outstanding for the benefits that you get. No complaints at this time. Everything works great and I've had zero problems If you are looking at a reasonably priced support on demand solution, Splashtop provides one of the best options for the price around As staff is exclusively working at home now, I've been able to support 50 remote workers without a problem. I can easily gain access to their computers and it is easy for them to download and setup. Issues that used to take an hour to deal with as it was problematic just getting a remote connection now take a fraction of the time - and staff love it because I can jump on and just take care of issues rather than having to walk them through it over the phone.

GetApp
4.5
Top Comments by GetApp
Positive Comments
  • Anonymous ReviewerPerforming Arts
    Review
    5.0

    No Comments

  • Jaden G.Information Technology and Services
    Review
    5.0

    WE enjoy having the capability of Splashtop for remote support it works great.

  • Patrick C.Retail
    Review
    5.0

    No Comments

Negative Comments
  • Norm S.Accounting
    Review
    1.0

    they tried to argue with the fact i had cancelled almost 1 year prior.. customer service? nah

  • M Thomas H.
    Review
    1.0

    No Comments

  • Kenneth K.Computer & Network Security
    Review
    2.0

    THey are not acknowleding this is not productive when we have to restart sessions or ask the customer to restart their PC

Trustradius
4.9
Top Comments by Trustradius
Positive Comments
  • Glenn ByerlyOwner
    Review
    5.0

    I have a number of clients whose Access databases I support. With a few occasional exceptions, support is provided remotely. There are a number of reasons why I continue to use Splashtop for this purpose. 1. Installing on a user's pc is quite easy, either by me when I am at the user's location or most often when I send the user a Splashtop package which is created on the Splashtop web site and e-mailed to the user to install. 2. The desktop version allows me to group the users' computers, which I do by company, making a specific user easy to find and connect to. 3. The software bar that appears at the top of the screen when I am connected to the user's pc makes many of my support tasks readily accessible. These tasks include (1) switching user screens, (2) transferring files, (3) rebooting the user's pc, (4) sharing my desktop, and (5) disconnecting from the user's pc. 4. The user has full control over when I can access a pc. Splashtop Streamer must be running on the pc or I cannot access it. I have used other software in the past for this purpose, but Splashtop remains my #1 choice for providing remote pc support.
    Splashtop is well-suited for supporting multiple pc's at one or more client locations.I have not tested it as a support tool for remote servers, which would require higher levels of authentication before allowing access to that server.
    See my review where I list these items. The Splashtop screen that shows the list of installed pc's also indicates whether or not Splashtop Streamer is currently running on each pc or if I must contact the user first to initiate the remote session. The Group function allows each and every group to be contracted which makes locating a specific company and user very simple as compared to a long list of individual ungrouped pc's.
    As I indicated in my review write-up, this package is creme de la creme of remote support packages. Although I can refresh the list of installed pc's via a menu choice, it would be nice to have the option for the list to refresh automatically after a user-selected time period.

  • Frank WarmanConsultant
    Review
    5.0

    Splashtop SOS is similar [for remote control and support] to N-able RMM, and Teamviewer. The selection of Splashtop SOS is primarily for cost control.
    Splashtop SOS is great for it's low, and fixed costs. Splashtop SOS could be improved without digging too much into the market Splashtop's more advanced product.
    Simple pricing, easy to understand, and predict. A clear web driven install process for our clients, even the timid technophobes. An easy to use desktop or web interface for our end. Simple and clear. Well done.
    In Splashtop SOS you can deploy a [somewhat] managed antivirus, Bitfender. One area that could be better managed is the addition of exclusions for the AV scanner. Currently (as of June 2021) I cannot add my own exclusions, but rather I need to email Splashtop support and they must add them on a per machine basis. Splashtop SOS's AV management should also include the ability to apply settings to a group of client machines at the same time. The desktop UI is simple and easy to use, but two things could be added easily and would improve things a lot: The status of a client machine is show as live or not, and that can be refreshed, manually. An automatic update cycle would be good. Further, if the last moment I client machine was live could be displayed, that would be helpful. I have experienced a few instances of receiving a blank or black screen when connecting to a client. This can be resolved by choosing different display interface options, or adding an additional drive. There are also some instances where connecting to a Splashtop client actually closes, or minimizes certain graphics-intensive apps. I have not gotten to the bottom of this issue as yet.

  • Paul ChengIT Manager
    Review
    5.0

    We were using LogMeIn prior to Splashtop. We found that Splashtop offered a faster remote experience, cost less and had more robust features than LogMeIn. We also found GoToMyPC expensive in comparison. We tested Teamviewer and liked it quite a bit, however Teamviewer's licensing model is geared more towards remote support than medium to large size company's that want remote access. It's cost prohibitive in that regard.
    Splashtop is great for users that want remote access, but the company doesn't necessarily have the infrastructure in place for virtual remote environments. It's more secure then using VPN and allows employees to leverage their own devices to access the network. We found the experience to be very fast while working remotely. Splashtop must be installed on the device you wish to use to access the remote computer, so an impromptu session via a web interface isn't an option. This is a bigger issue if you are away at a hotel business center and can't install the software because you do not have administrator rights and the hotel doesn't allow you to install software.
    Fast remote access experience Support for features such as dual monitors and file copy Business Access comes with a license for their On-Demand remote support solution Inexpensive compared similar solutions
    You must download the application in order to use remote access. No browser remote access interface support. There were issues with screen blanking on remote computers while a session was active, but that has been resolved. There isn't a remote "wake-on-LAN' feature

Negative Comments
  • Verified User
    Review
    3.5

    Were using Splashtop to work remotely on our editing suites. Its good to be able to work from home on a computer that has better RAM, storage, graphic card, etc. The problem I experience is lagging, maybe due to a bad internet connection. I also experience that some functions in my editing program Premiere dont work with Splashtop. I can for example not move keyframes manually and have to type in numbers instead. Sometimes I lose the ability to use shortcuts. And my finder window is smaller than usual. I also work with three monitors from my editing suite but I only have two monitors at home. I have tried to use the multi-monitor function but it doesnt work well. I often need to switch windows and all my monitors disappear and I am logged out of Splashtop. Other than this I really like Splashtop and wish that it will become even better. It has been great during corona times and it will continue to make my life easier when I need to work from home in the future.
    Great to work remotely from home! Could be a faster response time and a bigger finder window or an ability to zoom in. I also lost the ability to move keyframes manually but I solved it in other ways. Good program otherwise.
    Remote desktop Able to be connected to several computers instant login easy
    Multi monitor able to zoom or bigger finder window Losing functions like key frames and short cuts better respons time no lagging

  • Derek SchroederService Manager
    Review
    4.0

    LogMeIn is the "gold standard" for remote access software. That comes at a steep premium in the current day. ScreenConnect is an amazing tool that is very quick and effective. TeamViewer is one of the only remaining "free" holdouts (for non-business purposes). Kaseya's VSA remote access tool leaves a lot to be desired. Splashtop is firming in the middle as it holds it's own with performance and features, whereas price is much better than LogMeIn.
    Splashtop does the job, quite simply. At times, I have had extremely compliance heavy clients that the "powers that be" have disabled remote access to. Splashtop is the only software that can consistently work and provide secure remote access. I can back this software as it has the same features as its competitors.
    Fast, efficient connection. Expected features from remote desktop including file sharing and remote printing. Ability to easily switch between monitors and perform remote tasks on a computer(s) when necessary.
    Large scale rollout can be improved, deployment is flakey. Business Access Solo is very nicely priced, but numerous vital features are removed.

  • Steve WoodingCEO (Chief Executive Officer)
    Review
    4.0

    Love this product, so much more flexible and easy to use for our use cases than other products we reviewed. I appreciated being able to contact the team and develop a custom license for our use, without us needing to be a huge organization. Found the team very approachable and responsive to both commercial and support-related issues. Our use case involved Unattended Android devices, where I found that sometimes the pace of change by Google / Android meant that this valuable selling point for Splashtop sometimes struggled with information, advice, and solution tweaks that could keep up, but in general, I would definitely recommend Splashtop as a remote support platform
    Great for unattended Windows devices, easy to access and store any required access credentials Less good for unattended Android devices, but mostly because of changes by Android, meaning unattended is not really possible, so maybe don't claim it is! ( Think this is an Android problem, not a Splashtop )
    Responsive communciation Flexibility with Licensing Ease of deployment
    Support for Unattended ( Android) devices

Alternativeto.net
4.0
Top Comments by Alternativeto.net
Comments
  • jeffreykesselman
    Review
    4.0

    Splashtop does a fine job over a LAN of providing fast and comfortable remote screen access, with two big flaws. (1) Although its frame rate is suitable for games its input is *not* as you cannot hold a key down. It comes out as a key repeat on the the controlled computer. (2) There is no built in way to transfer files. (This is less an issue on a homogenous network as both PCs and Macs support some form of "drop box".)

  • BezantSoft
    Review
    4.0

    IMHO, this app has the most bang for the buck in remote desktop apps for Android devices. A real bonus is that it also runs on my Nook Tablet without taking measures like rooting the device.

  • harveyV
    Review
    4.0

    Using it in my android devices to control my laptop and desktop. Very simple to use without going through much hassle to implement it.