Avaya Reviews

Naveen G.Small-Business(50 or fewer emp.)

4.5

AVAYA Experience platform is a competitive tool that connects customers, clients and employees for better experience and reach. Its multiple attributes provide an excellent experience for a business to grow in the right direction. Here we can deal with customers and employees with one solution. Review collected by and hosted on G2.com.

Sarah Jane C.Small-Business(50 or fewer emp.)

5.0

It quickly adapts to the changes made or setting made on the tool so it will be integrated accordingly to our Ipscape tool. Very convenient for us and the agents as well. Review collected by and hosted on G2.com.

Johanna Sugar S.Small-Business(50 or fewer emp.)

5.0

I have been in my company for almost four years, and since then, we have been using Avaya, which helps us all reach out to our customers and is very easy to navigate. Review collected by and hosted on G2.com.

Verified User in Government AdministrationEnterprise(> 1000 emp.)

0.0

How much time ya got? It's an incredible waste of time and money. I can't believe I was duped into the "we come from AT&T" salespitch -- They come from AT&T in the same way that I come from George Washington! Review collected by and hosted on G2.com.

Verified User in Higher EducationEnterprise(> 1000 emp.)

0.5

The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart. Review collected by and hosted on G2.com.

Nicole A.I.T. Administrator

0.5

IP Office is the worst part of my day. Interface is a nightmare. Online you are forced to jump through hoops to sign-in to an SSO that just leads to another sign in page. Licensing is a hassle. It has been a nightmare. About a $20,000 nightmare. I wish I had never heard of this junk. Software is called "Manager" rather than "Avaya" or "IP Office". difficult for even a 20-year IT veteran to navigate and setup. Support is a joke. Get bounced around because even they don't know their system. Licensing needs some serious work; the current method is horrible. Half of our team can actually administer this; the other half can't even get the software to work. Review collected by and hosted on G2.com.

Chelsea M.Banking

5.0

Very quick and user friendly on desktop and laptops

Dario S.Banking

5.0

Scalabilità,flessibilità.Affidabilità. Alte prestazioni

Mark Jill S.Telecommunications

5.0

The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.

Verified ReviewerVerified LinkedIn UserAccount manager

5.0

Overall: Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home.

Robert D.Verified LinkedIn UserHead of IT

3.0

Overall: it was average. Average functionality. Average support.

Christopher R.Application Analyst

4.0

"A Very Approachable Phone System"

Brittany E.Assistant Manager

4.0

"Using for 3 years, no big issues"

Roula C.Assistant

5.0

Overall: Good experience

Patrick M.CEO

1.0

"Avaya Cloud? Yikes.."