About Gusto
Gusto Features
- Benefits Dashboard : Track the status of benefits claims, view benefits eligibility information, and more
- Employee Management : Provides comprehensive features, including employee tracking, employee bio, salary history, etc.
- HR Management : Manage workforce and employee HR processes, including recruiting, onboarding, compensation, etc.
- Payroll Management : Allows you to manage your payroll with ease, including paychecks, tax deductions, and more.
- Performance Management : Provides real-time insights into employee performance, including individual and team stats.
- Time Off Management : You can manage your employees' time off in a hassle-free way.
Gusto Ratings and Reviews
- Dana DunfordCEO, Co-founder
Gusto is our payroll software and helps manage our HR. We use it across the entire organization, and it tremendously helps streamline and automate our HR services.
User experience is top notch Communication frequency is just ideal APIs and integrations make life easy - Kendall RiversConsultant
I have an accounting/bookkeeping service for small businesses. I have a few clients who use Gusto as their payroll source. When I first started supporting clients on Gusto, they were very responsive and helpful. Things have declined dramatically over the last 4 years. I have 2 clients who have had tax issues in 2021. It is now taking about 1.5-2 months to get a response on critical tax issues. I received an email today that said their average wait time for response is now 45-77 days. How is that even acceptable? I complained this fall, received a blanket email from the President... but nothing has changed. It took from 12/7 until 1/6 for them to assign an actual rep to the case... who basically told me it would be a while.
Tax support has incredibly long wait times Support in general is not very responsive









