- Andy J.Head of Operations
The Payroll product is great and Gusto offers a nicely designed piece of software. The payroll product is priced fairly, does everything our ~25 person company needs in terms of paying our employees, filing taxes and reporting. The onboarding process is good, though I find the app provisioning integrations (Google for example) clunky. Benefits administration has been a disaster. The state of our employee benefits displayed in Gusto has not matched the carrier's records in some unfortunate (for us) ways. We've had multiple situations where employees have signed up for one health care plan (PPO) and been put into another (HMO) or instead of transferring the employee during open enrollment, they end up getting enrolled in both with the carrier. I've seen the user interface show dependents with insurance coverage only to find the carrier has no record of them. A few months ago an employee moved into company healthcare due to a qualifying life event and instead of adding to an existing Group/Division, a new Division was created for that employee and their dependents (creating a problem for me to solve). The worst part about it is the customer service, and I'm not talking about blaming line-level employees who as far as I can tell are doing their best within a completely broken system. There seems to be no escalation path within Gusto to resolve these lingering issues. I've been working on some of these billing and provisioning problems since November (it is now May). I have an employee that left in August and for the last four months, I've been working with Gusto support to get them off our bill. I get roughly 1/week updates that explain to me why no progress has been made. As near as I can tell, Gusto management is fine with this. I can't be sure, because I can't get their attention. I don't matter. We are a 25 person company with maybe 20 people enrolled in benefits. I don't think we offer more complexity than any other company our size. We hit the deadlines Gusto gives us during open enrollment and we pay our bills on time. I'd think we are a very typical Gusto customer and I can't imagine there aren't others like us experiencing these problems. If they can't get this right (or even close to right) for us, what must the experience be like for a company that is 2-4x our size? Payroll is great. Benefits admin is garbage. I don't have a lot of patience for explaining the benefits when the stuff that is broken is so terribly broken. Any time saved by the good stuff I've lost many times over dealing with the broken parts.
- Alan S. Y.CEO
Gusto says all of the right things. Easy setup for your payroll. Payroll on autopilot and "great" support. The fact is that they have a lot of potential but their execution is very bad. While their service is better than ADP, their support is non-existant. I'm guessing that their people are not in the US because they have zero idea how to answer any questions, other than what is scripted. If you select their "autopilot option, they randomly select the days that payroll will be debited from your account. One month it's the day before payroll, the next month it's 10 days before payroll. This might not be a problem, unless you use Profit First or another budgeting method where you place specific amounts into specific accounts on specific days. Every other time I have run payroll, funds have been drawn the day before payroll was due. In my case, for reasons that I have never been told, they attempted to pull it on October 24th and then "penalized" me by not allowing me to run payroll for a full week. This is in spite of the fact that my bank account is linked to their software, so they can see exactly how much is in my account. So they have all of this "great" technology but I had to send screenshots of my bank account balance, which was more than sufficient to run my payroll. In spite of sending verification of funds, I was told that because of their "terms of service", that on October 25th they would run my payroll any faster than November 2nd, a full 6 days from the date of the issue. So, I reached out to customer service on Thursday and I am not able to run payroll until the following Wednesday, which is 2 days after my payroll is due. This is all despite having verified funds on the 25th. To say that I am disappointed with this company is a tremendous understatement. The fact is that they simply do not care about their customers. This is only one of the issues that I have had with them. Payroll is the most important and personal task that a business must complete. Unfortunately, Gusto is more concerned with cutting costs and corners than they are with whether or not your people will get paid. I strongly advise you to use another company. They should be solving the problem of payroll companies integrating with technology. Unfortunately, they miss the mark by a mile.
- Trent C.CEO | Co-Founder
It is online... but its 2023, so everything else is too. Not well run. Multiple times they misfiled or filed late State 941s, costing us money in penalties and fees. Support is not good. They never accept responsibilty and never offer real resolutions. I am not sure if they just have chatbots or NPCs all named Mark A and Mark M... their support is either undertrained or not given the power to solve problems. I set up payroll for four businesses with Gusto, but now moving all four away from Gusto. I added ACH protection to one of my business checking accounts and forgot to add Gusto as an approved payee. The next payroll was delayed in being transferred to Gusto by 24 hours. I explained what happened and that now all 6 of their payee IDs are set to allow, but they still blocked us for 3 months from running payroll at a reasonable date. They required us to run payroll for employees to get paid on a Friday on the previous Friday (because Monday is a holiday), which would mean we had to guess payroll numbers before the pay period even ended. They denied our request to allow our payrolls to be run the same for all four companies and instead insisted that we had to wait three months to be able to run a 2-day payroll again. This means we have had to run payroll for the businesses at two different times each week as final numbers are not available by the time they usually expect us to run it. Online payroll and time tracking. Time tracking is basic and still not great, though.
- Verified User in InternetSmall-Business(50 or fewer emp.)
The platform is simply and straight forward. I really disliked the way their customer service handled our company. First, I went through the 8 steps on their website, including designating them with my state (FL) to process our unemployment account, and gave them access to our banking account. The site said I would be able to run payroll within 1 business day. Then via email I was asked to answer a business questionnaire, submit my drivers license, and articles of incorporation etc... Then, out of the blue, the day before I actually planned on running our first payroll, I received the following email: " Hello [name withheld], Upon further review of your account application, ZenPayroll has elected not to approve your company for our platform. We are exercising our discretion under Section 11 of our Terms and Conditions in our decision to deactivate your account. You can visit the ZenPayroll website for more information on our Terms and Conditions: https:zenpayroll.com/terms. Please be advised, our decision is final and cannot be reversed. Thank you for your cooperation. " There was no explanation and section 11 basically says they can revoke anyone at anytime. Our business is new, totally ethical, and not a Professional Employer Organization... and for the life of me I can't figure out why or where this came from. Gusto/ZenPayroll I would appreciate a process that reviewed our business first and then asked us to process paperwork with the state of Florida and get our banking information second. Gusto a phone call with a reason would have been nice before cutting all business ties. Gusto please delete my company's information, banking numbers and my driver's license from your servers. The other big downsides to me about Gusto, is that if you use their on boarding process it sends an e-mail to your new employees which includes a link to a about Gusto letter closing with an message encouraging your new employees to apply to work at Gusto, "Josh, Tomer and Eddie Co-founders of Gusto P.S. If youre passionate about helping businesses put their people first, please reach out. We're Hiring." Consider carefully if you want your new employees receiving a letter encouraging them to apply to Gusto, and whether you want your company's entire payroll at the mercy of section 11 of their terms and conditions.... meaning they can (and in my case did) cancel you at any time for no stated reason, including the day before payroll is to go out. We are trying to get payroll up and running for a new business venture, and this only wasted our time and put our financial information out there. Hi, this is Antonio on the content team at Gusto. We sincerely apologize for the experience you had. I just saw your note and want to see if there is anything I can do to help. Please reach out to me personally at firstname.lastname@example.org and let me know what I can to do!
- Emily P.Small-Business(50 or fewer emp.)
I moved to this company from ADP because they are about half the price for what I thought was the same service. When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly while it should have been set to monthly. About three months into switching to Zen/Gusto, I get a letter from the NC Unemployment Commission stating that I owe back taxes, penalties and interest. They were upset because it was filed quarterly when it should have been monthly. I don't know why I would have put in quarterly or why Zen/Gusto didn't catch it. Keep in mind I have been in business for over 13 years and never had a problem with any tax agency. It seems that Zen/Gusto want to take the payroll money as early as possible and hold it as long as they can to maximize the interest they make on it. Maybe this is why they are half the price of ADP. I tried on multiple occasions to get the company to pay the fees but they would not. They also were helpless in dealing with the NC Employment Commission. Long story short, I saved money by switching but ended up paying more in penalties and interest to the NC Employment Commission. It has been a very bad experience and I am in the process of leaving this company. Don't use this company. I have been in business for over 13 years and i switched to Gusto Q3 only to have major problems, fees and penalties with the NC Unemployment Commission since. None over what ADP offered. Hi, Emily. This is Tony on the content team at Gusto. I just saw your post and sincerely apologize for the experience you had. Our customer experience is something we're extremely proud of, so if your interaction wasnt completely awesome, it's unacceptable. You can email me your contact info at email@example.com and I'll do whatever I can to make things right.
- Robert M.Manager of Finance and Strategic Operations
Price is reasonable, pricing is transparent, and their platform shows a focus on user experience. I used to be a huge fan, but two things have made me lose all respect for Gusto. First: When we hired someone and they enrolled in benefits, they did not transmit the enrollment to the insurer. After six weeks of the employee not being enrolled, I had to call the insurer to find out that Gusto never sent the form. I then called Gusto and informed them of their error and they fixed it. For this Gusto never admitted fault but gave us three months of free service. Meanwhile, the employee was stuck paying for the entire six weeks of retroactive insurance despite having no way of utilizing her coverage. Second: After reviewing past payrolls I noticed that one of our employees was not having any money deducted from their paychecks to pay for their health insurance. Upon seeing this I immediately contacted Gusto. Their response? I wish I knew; I contacted them one month ago and still have not heard any explanation or solution to resolve the issue. I have tried to get updates on the status of tickets by calling and emailing them weekly. The calls are answered by a call center that has no ability to help, and all they do is tell me that they will look into it and follow up, which they never do. Emails are just totally ignored. My advice is Gusto is great in terms of price, but if you want to depend on Gusto for the success and compliance of your business, RUN FAR AWAY! Trusting them with the payroll/benefits for my company is turning into a major embarrassment for me with the owner. To have my calls and emails ignored regarding an error that cost us a few thousand dollars is totally reprehensible. If I can actually get them to respond to my month-old ticket I will update this review. They provide us, payroll, time tracking, and benefits management.
- Beckie W.Nonprofit Organization Management
It has been really positive - It saves me hours during tax preparation
- Thomas N.Retail
Le site est un peu lent mais sa nempche en rien son utilisation avec une trs bonne scurit
- Ilyass T.Biotechnology
The application is great. How much I can watch free channels and programs, and it provides a lot of advice and experiments
- Mark E.Semiconductors
Terrible experience, customer service not knowledgeable and not empowered.After a week of working with customer service, they had gotten absolutely nothing accomplished and not been in communication of status along the way. Pretty much just did nothing.
- Josh J.Philanthropy
- Bryan G.Food & Beverages
While their online platform is great, the core competencies that their service is supposed to do is constantly lacking. Their support is all offshore (not US based) and often is not able to clearly understand the problem being communicated. When/if you ask to get an issue escalated, you're often not given a phone follow up and just an email with no real answer to your problem.
- Becky Jewell LaughtonOperations Analyst: Customer Success
Gusto is better for our company's size right now and easier for our HR/payroll folks to use. It makes HR fun and humanizing instead of a pain. The quick editing on the tax forms are key. Welcome emails for the team and payroll emails are fun. The time off segment is easy to use. Lots of flexibility in setup. There is no need to use a system as robust or as modular as Paycom or Oracle HCM when your team is about 50-100 people.
If I started my own company today and I had a starting team of 10 - 50 people, I would use Gusto. I wouldn't even look at other options. That said I feel Gusto would be fine at larger scales such as a company of 500 employees. I think Gusto is a much stronger product and much more elegant than traditional HR software such as Paycom. It's even more enjoyable than Zenefits, keeping in mind both softwares try their best to be painless.
Gusto makes new employees feel welcome and appreciated rather than annoyed or inadequate (nobody worries about not having their forms). Gusto's graphic design and UI make it fun to log in instead of a pain. This may not seem to be important but it really does humanize HR. The quick editing feature that allows employees to quickly change their tax withholdings and then resign the tax forms is a godsend.
I don't personally like to use the tweet or Facebook share buttons. As much as our jobs are a part of our lives, I don't think it is necessary to tweet about how I 'get paid for doing what I love' . I LOVE gusto and I LOVE the fun facts in the payroll emails, I just don't want to share them! For some reason, our org. uses both Gusto and Zenefits. I'm pretty sure we could use just Gusto, but there must be a feature that Zenefits has that we need. I can't think of anything else I would improve given Gusto's current scale and the size of our organization.
- Andrew ClarkChief Growth Officer
We use Gusto to handle our payroll, HR, and benefits for our small remote team. Gusto makes everything incredibly easy for us. From both the management side and for our employees, Gusto handles all of the payroll and benefits details with aplomb. In a small team where the company leaders are also executing on day-to-day items like sales, marketing, and customer support, Gusto gives us one less thing to worry about.
Gusto is great for small-medium businesses who want their payroll and benefits handled in the most user-friendly way possible. They make everything not only easy, but also friendly and enjoyable to interact with. Their brand is excellent. If your business prides itself on taking care of employees, Gusto will help reinforce that idea, and will fit right in with your business needs. Gusto would be less suited for companies looking to spend the bare minimum on payroll services, or very large companies with highly complex needs.
New employee setup: It's very easy to add and onboard new employees using Gusto. Employee portal: Employees have an easy-to-use portal where they can access paystubs, benefits info, and more. Communication: Gusto is great with communication. Employees get an email every time they get paid, and all communication is delightful and friendly instead of boring. Support: Customer support, both for the company and for employees, is EXCELLENT. This is one of the things that makes Gusto better than any payroll provider I've ever encountered.
Honestly, it's very tough to even think of one con. Gusto has absolutely nailed it for us, and if they do have limited functionality or areas they don't excel in, we haven't come across them yet.
- Lou GalloTeam Member
The nature of my business is software development so naturally I was after a way to address this tedious task with some type of automation. Gusto was actually recommended by another tool I use (Freshbooks). After reviewing what it offered and having used Utilipro at work, I didn't look much further. The integration to my accounting tool was a good start and knowing everything was done electronically and could make my entire company tax filing simple made my decisions pretty swift.
Small business and self-employed users with a few employees is best. It is focused on offering tools to make the requirements of running a business very friction free. No need to hire someone to manage payroll and benefits when you can just set things up quickly and Gusto was there from the start. The one thing I would say is they were immediate with their call. I signed up and as I was completing the steps, someone called my phone to ask if I ran into any issues or had any questions during my signup process.
Easy step by step setup from signup process to the automatic payments via EFT. All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes. Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments. Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.
As a small business Gusto really does it all. I have no request for more features as all the important things for me were there.
- Verified User
Wells Fargo payroll. Intuit Payroll. Regret changing. Headache to now change back.
Where you have very long payroll lead times and random service support shut-downs is not a concern.
Service - While the software GUI is nice and they've done a great job hobnobbing with San Fran centric netizens for 5 star reviews, I regret signing up as my young employees are not receiving their pay before the holiday due to what I learned is a Gusto cross sales training event which closed the entire Gusto payroll service down before Labor Day. There was no notice on their site, no emails to customers giving notice, or anything. Starting around 1:30pm I called Gusto to finish set-up for our payroll so we could run it. I needed to upload a doc which requires notary for the Gusto set-up to be completed, per Gusto site, and there was no upload feature. I also had questions as I could not set-up payroll for employees in different states and run as separate payrolls as their set-up procedure locks the site down until all info as been completed for all employees in all states, regardless if different payroll periods. Anyway, I started calling Gusto sales support, payroll support, every number I could find, both 415 and many toll-frees. The sales support team number hit a voicemail that references them being out until the 23rd (today is the 29th), and every other number reached their after hours message stating to call back during normal business hours. I checked the Gusto website, and it states they are open until 5pm PT. It was 1pm PT. I sent emails and left voicemails, and no reply. I even reached an old employee by googling Gusto telephone numbers, and that person said she no longer worked there and to try the chat. Well, chat was not available and showing as it was after hours. I tried to google their offices to see I could a neighbor to check on the Gusto folks and whether their phone systems had been hit by a virus or something. Pictures of the Cheesecake Factory showed up, lol. If it was not for the grade A investors and $'s listed on Crunchbase, I would have thought this whole company a fraud. Who shuts down payroll support for all of its clients during normal business hours for a sales training and pizza (or perhaps it was cheesecake)? Apparently, Gusto. Anyway, my employees will not get paid this week. Hope the pizza was good! Would be funny, if not for my employees being paid late. Stick with other, more mature payroll services or plan extra long lead times for your payroll service needs when dealing with Gusto as they may shut down the entire company for sales training or perhaps the new iphone release or a world of warcraft tournament. In fact, WOW may have been a better place to get support yesterday.
- Chelsea DeSelmsFamily Nurse Practitioner, Owner
In my opinion: RUN RUN RUN! I believe it was great, until it wasn't! In my opinion, Gusto is not at all what it use to be. I feel anyone considering it should RUN! Personally, I loved this product because the interface has been so nice. It's easy to use for the employees. You can track all of your PTO, benefits, hours, employee paperwork, etc. Throughout my experience, this was all great until the last year. I believe that the customer service is now outsourced to another country and, in my opinion, many of the representatives can't understand complex questions outside of their script, especially if not spoken in their native language. While this part was irritating, it was not enough to make me switch because I could generally figure things out on my own in the end, eventually. HOWEVER, now we are switching. In our experience over the last 2 years, I believe Gusto has been withholding social security tax and not paying the IRS in a timely manner. During my experience using it, I got a letter from the IRS stating that I owed thousands of dollars. When looking back through Gusto, I confirmed that Gusto did, in fact, charge me for the money...so where did it go!? I believe no one at Gusto can tell me. So now, it feels like Gusto is holding thousands of dollars from my company. During this ordeal, I have called and emailed for months with what I believe is no response. During my experience with customer service, they continue to say "we are looking into this", but cannot give me answers. In my opinion, this is absolutly terrifying. When the internal tax team member from Gusto did finally reach out, I feel they did not answer any of my questions via email and I feel they refused to schedule a time to discuss this complex issue over the phone. In my opinion, this is a critical tax issue and I believe I can only ask 1 question at a time through email, which makes me feel like I am waiting 3 weeks in between each email, especially when they do not respond right away. In my experience, when I call, they tell me "only the internal tax team can handle this issue, so you must email".
Due to my experience, I do not recommend Gusto at all.
The interface system is clean and easy to use. Employees find it user-friendly and easy to use.
In my opinion, customer service is horrible. In my experience, they don't respond to critical questions for months. During my experience, I believe they continued to incorrectly file tax documents, which resulted in penalties.
- Verified User
Gusto is a payroll and benefits provider. We use the system to provide payroll to all our employees and 1099 contractors. In an ideal world, Gusto makes it easier to ensure payroll and HR compliance by workflowing elements of HR processes such as onboarding and termination. The greatest strength in Gusto is the theoretical integration with a number of other services such as Expensify, Xero and learning management softwares.
If you want the ability to manage your own benefits, have a small team, and appreciate pretty and expensive apps, I think Gusto is probably a good solution.
They have the best benefits comparison system of any of the systems I have trialled as we attempted to navigate benefits. (we did not purchase through Gusto) If all employees and contractors are on direct deposit, payroll is very streamlined. Gusto is very effective at invoicing the business owner.
In the scenario of our particular case, client feedback was ignored for months. On several occasions, by the time we received any interaction regarding the client feedback, it was months past, and frankly I have little interest in helping this organisation improve at this point. By our observation, communications regarding tax errors made by Gusto have taken months to appear. The resolution was faster than communication, however, a communication to affected customers should have been provided as soon as the error was identified. The "integration" with Xero was weak and perfunctory. I have no way to determine which categories my personnel expenses fall into and we were unimpressed with being forced from Xero to Gusto in the first place. We did not try any of the other integrations as we had to cancel our Expensify subscription to cover the cost of our Gusto subscription. Gusto will charge for all employees on the books - regardless of if they take a wage that month or not. Therefore, inactive employees cost quite a bit of money annually. This cost should be taken into account when compared to alternatives. The "Direct Deposit" authorisation provides Gusto with permission to remove money from employee bank accounts. Frankly, this is not an acceptable risk to employees, however, is standard across the industry. (for example: what if the system is hacked and used to remove money from all employee bank accounts?)
- Karen A.CEO
Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.
We were using ADP through an administrative services company who was handling all of our payroll and hr benefits. But they did a terrible job and we ended up cancelling our contract with them and decided to try bringing payroll processing in-house.
Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.
Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.
- Michelle M.AD of Development
Gusto was a life saver for our small business. It removed our need to hire dedicated HR in house at a time that we did not have resources to do so and allowed me, as the operations lead, to ensure payroll, onboarding, etc was completed accurately and timely. I'm no longer at an organization that uses Gusto and I miss it. ADP is probably still a better fit for larger teams, but its UI is much clunkier and the support less friendly and helpful. My experience using Gusto as the primary administrator for a small team (during Covid-19, no less) was second to none and I'd recommend the platform at any opportunity.
Onboarding employees and contractors is incredibly intuitive and simple through Gusto. Along with extending a position offer, I'd submit basic information about the new hire to Gusto and they would take care of collecting their direct deposit info and getting W4s, I9s, and other onboarding documents completed. Payroll processing was a breeze through the system, allowing quick approvals of hours for non FTE and summary totals of total payroll and total benefits before running. You can't miss payroll without trying, either- there are timely reminders of when approvals are due, including when payroll dates were off the regular schedule because of holidays, etc. During tax time, Gusto generated W2s and 1099s that we could review quickly and send out. Gusto especially shined during Covid-19 when SBA loans were being issued. They created a feature that would walk you, the business owner, through the process and help you apply for loan forgiveness with all backing data. Finally, customer service and access to information is a top feature. As someone without an HR background and on a small team, our Gusto rep became my go-to source.
I was extremely happy with Gusto and didn't experience any pain points.
- Karla G.Owner
This software save us processing time and the headaches of filing payroll tax returns and paying taxes. They prefer working with companies with up to 50 employees I think - really big payrolls will not be a good fit for Gusto.
I switched to save my clients money on payroll processing- Gusto has a discount that accountants can pass on to the client. The fee is a flat monthly fee plus a small charge per employee - not per payroll. The fee covers a lot of service.
Gusto technical support is excellent and the product is easy to use. As a cloud based payroll program it is easy to run payroll from anywhere at any time. I have had clients in different service based and non profit businesses on it for several years. The cost is reasonable and in fact the core program can save a great deal as compared with the big nationally recognized names. This company is also national and offers many employee benefits that the leaders offer. You can set payroll to run automatically if it is the same every time, and it syncs with Quickbooks Online online.
I sometimes have a little trouble customizing reports quickly and have not seen a way to save them for future use. But they do have a good selection of reports available. That includes being really proactive about PPP loan reports.
- Michelle D.Accountant
My overall experience with Gusto has been very positive and they are a company who wants to support their customers. I have faith that they will sort out the customer service issues and that they are just a result of growing pains.
We have been with Gusto for a long time now and find it to be easy and intuitive to use. Employees are able to log in and access their information. Gusto is constantly adding new features and now allows for time tracking by project which is a feature offered by several of their competitors. It is possible to assign managers to approve employee hours without making them a full admin with access to salary info.
It is not possible to assign managers to contractors to approve hours which would be helpful. Also, they are experiencing severe growing pains. In the beginning, Gusto support was excellent, however, the response time has gone way up in recent months. They are currently taking 2-3 weeks to respond to many support questions. This is very frustrating and I have clients who have incurred state tax penalties while waiting on Gusto to reply. Their reps are not as knowledgeable as they were earlier either, probably due to having to increase their team so quickly.
- William P.General Manager
Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.
QuickBooks is incredibly cumbersome and I was often left with enormous doubt as to whether what I needed to do was actually done. Their integrations for payment of taxes were difficult and I was still left to the legwork of filing. The amount of time I spent doing HR was eating up my ability to react and get ahead of all the other COVID-19 requirements.
These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!
While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.
- Phillip G.Attorney
I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.
Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.
Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.