Gusto Reviews

Trent C.CEO | Co-Founder

0.0

It is online... but its 2023, so everything else is too. Review collected by and hosted on G2.com.

Jazmine D.Small-Business(50 or fewer emp.)

4.5

Gusto is a great HR tool that has helped our team manage the complexities of HR and compliance without the steep price tag that comes with some other platforms. The support from Gusto has been critical for our small business. Review collected by and hosted on G2.com.

Tiernan M.Co-Director

5.0

Gusto is remarkably user friendly, has excellent customer service, and makes reporting a breeze. It integrates with everything we need, making HR possible for a first-time founder like me. Review collected by and hosted on G2.com.

Bean's B.Small-Business(50 or fewer emp.)

0.0

Gusto filed 3 quarterly state payroll filings with completely wrong numbers this year and now we cannot get anyone to help is resolve the issue. Absolutely zero customer support. Awful. We are switching providers asap Review collected by and hosted on G2.com.

Verified User in PhotographySmall-Business(50 or fewer emp.)

0.0

Support response times. Support are too slow to reply to mission-critical payroll bugs (multiple occasions) Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & TourismSmall-Business(50 or fewer emp.)

1.0

Customer service is naive, at best. It takes days or weeks to get an email answer to questions (24 days in once instance in 2018), and even longer to fix the problem. Review collected by and hosted on G2.com.

Macy M.Marketing and Advertising

5.0

Logging in and keeping track of my payroll was very easy. Changing my direct deposit information was also a very easy task. My favorite thing would have to be the UI.

Stephanie M.Financial Services

5.0

I like how the design of the webpage and emails are simple and enjoyable, i can navigate it and understand it really easily, its very transparent which i value alot since it comes down to my payroll.

Niyazuddin M.Apparel & Fashion

5.0

This software is very easy and great to use . This help in our taxes as it files taxes automatically and also note our company employees payroll with every details .

Jeffery D.Retail

1.0

customer service and taking payroll and not paying employees for 4 day after payroll suppose to pay

Mark E.Semiconductors

1.0

Difficult to use, support staff took days to respond and never resolved the issue.No solution, even though support said it was a major software bug.Prevented payment processing entirely for validation that could be done over the phone.

Josh J.Philanthropy

1.0

Gusto is like a wedding planner who has 10 Instagramable wedding packages you can select from. If you want something pretty and basic with no customizations, youll love her. The problem comes when you want to have more bridesmaids than usual, to choose a wedding venue shes never worked with, book a caterer a week earlier than she typically does, or incorporate religious traditions shes unfamiliar with. Unfortunately, she totally freaks out and has NO IDEA how to handle them or who to even ask for help. Shell try, but turn it into such a mess youll wish you never started working with her at all. Gusto is this wedding planner. Its pretty and does the very simple things without issue, but there cant be too many businesses who actually care about all aspects of HR that dont have regret somewhere down the line. After all, most people want to do something thats even slightly not cookie cutter, and Gusto breaks horribly, especially including its customer service.

Amanda ZimmerMarketing Manager

10.0

We use it for the onboarding of new employees and payroll. I used it myself when I was initially hired and it was great! My employer had uploaded an employee handbook that clearly specified everything from how to request time off, access payroll info, health insurance, and retirement saving plans. Gusto made it easy to keep track of all the documents and it's very user-friendly. I also very much enjoy that new employees receive a virtual welcome card that their new team members have signed. Very welcoming!
Payroll Onboarding PTO requests

McKay SalisburyGeneral Manager

10.0

I've been really impressed with Gusto. The pricing is pretty good and it comes with a lot of the features we wanted. Most importantly, they take care of all the tax issues and will answer questions, so I can make sure that all our filings and tax payments are being done correctly and on time. We use them for tracking hours for hourly workers, filing payroll, making the wage and tax payments, and a few of their other bonus features.
Accurate filings and tax payments. Very user friendly system and easy to use. Great time tracking that automatically syncs with payroll. Unlimited payrolls for no extra cost. Other things such as scheduling of performance reviews, time off, and even birthday reminders!

Sander KallshianOwner

10.0

We use Gusto to handle all of our payroll needs. It is integrated with our timekeeping and HR software for seamless synchronization, and employee access to their own documents (W2, paystubs, etc) is very convenient. This reduces the amount of time management has to spend providing documents, and reduces errors in payroll processing almost entirely.
3rd-party timesheet integrations make processing payroll possible in less than 10 minutes. Employee self-access portals provide documentation without the need to contact HR. Tax payments and deduction management are simple and reduce workloads.

Kelly FitzpatrickOwner

1.0

We use Gusto for full-service payroll for the company. It is easy to use and run payroll. My issues with the company are that the customer services representatives generally know less about the product and about taxes than I do as a layperson. A recent example is that one of the forms that they submit for us is the new Paid Family and Medical Leave tax. Each employee pays into this fund for Massachusetts. The employer is allowed to opt-in but in order to do this, the employer must be listed on the form and check the "opt-in" box next to the employer's name. When I contacted Gusto about this they repeatedly respond in a way that makes me think that they don't understand my question. I have even sent them a copy of what the Department of Revenue advised to me in an email. With the email documentation from the department of revenue that says their form is incorrect, they have refused to assist me and asked me to get my accountant involved. With my accountant involved- why do I need a payroll company?
Customer Service Modification of tax forms

Anita NotiyalHR and Payrol Manager

1.0

We used Gusto concierge to complete HR, compliance, [and] payroll needs for our employees. [In our experience, we thought] that by getting the top plan, we [would be] getting better service, but Gusto has been the worst experience ever [in my opinion]. [It felt like] we [spent] days waiting for their service team to respond and nothing ever came. [During our experience,] we got [our] first notice from IRS because of [what I believe is] their error. [In our experience,] when we tried reaching [out] to Gusto, [but] they did not respond. [In our case, I believe we made] multiple calls, emails, and tickets [that] didn't give any results. [I feel like] it really takes [a lot of] effort to write this review and, believe me, it's no fun. [However, in my opinion, I feel that others should], please, be careful [when] selecting Gusto [for] payroll.

Kendall RiversConsultant

1.0

I have an accounting/bookkeeping service for small businesses. I have a few clients who use Gusto as their payroll source. When I first started supporting clients on Gusto, they were very responsive and helpful. Things have declined dramatically over the last 4 years. I have 2 clients who have had tax issues in 2021. It is now taking about 1.5-2 months to get a response on critical tax issues. I received an email today that said their average wait time for response is now 45-77 days. How is that even acceptable? I complained this fall, received a blanket email from the President... but nothing has changed. It took from 12/7 until 1/6 for them to assign an actual rep to the case... who basically told me it would be a while.
Tax support has incredibly long wait times Support in general is not very responsive

Corey S.General Manager

5.0

Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Andrew H.Systems administrator

5.0

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Alex B.Owner

5.0

Overall, Gusto is a great software. It has added some automation into our payroll and business. It gives me the peace of mind that my employees are being paid on time, and that taxes and insurance are being handled correctly. The added PTO features, and the ability to add retirement, and healthcare in the same platform is amazing as well.

Phillip G.Attorney

5.0

I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Jenni K.Payroll Specialist

5.0

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Rick M.Director of photography

5.0

I've used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It's a great product that I find myself recommending to others all the time