About Nextiva
Nextiva Features
- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
Nextiva Ratings and Reviews
Top Reviews
- Jorge V.Insurance
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.
- Nancy L.Small-Business(50 or fewer emp.)
We entered a contract with Nextiva. We went through training - next step was for Nextiva to port our lines over. We waited weeks. I emailed my rep to see if there was something we needed to do - no reply! We were losing our phone service, so I went with another company. Two months later I receive a bill for service! For VoIP Service that we aren't even receiving! After contacting "Customer Service" they stated "we have a contract". We have notified our legal council and our bank to not authorize further payments. What a nightmare! Review collected by and hosted on G2.com.










