About Nextiva
Nextiva Features
- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
Nextiva Ratings and Reviews
Top Reviews
- Petr R.Small-Business(50 or fewer emp.)
The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. Review collected by and hosted on G2.com.
- scott b.Financial Services
EVERYTHING! Nothing works so what would I like.