Nextiva Reviews

HW Hummingbird I.Small-Business(50 or fewer emp.)

5.0

The people in action has been extremely great. From the initial sales person Zoron, who was still funny and informative about his product at the end of the day. Once I got all of the emails and set up information the on boarding was great. Hubert was so patient. He took a lot of time and energy walking me through exactly how to set it up. What the options were, what the ramifications of those options, and then testing to make sure everything worked. I so appreciate it how they walked you through everything. Review collected by and hosted on G2.com.

Yimin L.Sales Specialist

4.0

Signing up was easy and quick; the salesperson stayed on the line and walked me through every step of signing up and purchasing the product from start to finish. Review collected by and hosted on G2.com.

Gayle P.Clinical Supervisor

0.0

When I signed up I liked that they helped me find a plan to meet my needs now with room to grow later. Review collected by and hosted on G2.com.

Verified User in Consumer GoodsSmall-Business(50 or fewer emp.)

0.0

Phone system with many problems. I spend a week on the phone with tech support and nothing was fixed. Unresponsive managers. Review collected by and hosted on G2.com.

Verified User in Airlines/AviationSmall-Business(50 or fewer emp.)

0.0

Basic functionality of directory management, published instructions and tutorials being outdated or incorrect, untimely resolutions with multiple follow ups required. The desktop and cell phone apps are developed by different companies and don't interact with the back end system of Nextiva the same way. We were initially provided with phones that didn't even support basic functionality that was required. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

Unreliable phone service (calls not going through), and poor customer service when reporting issues. Review collected by and hosted on G2.com.

Valentina P.Wholesale

5.0

Permite que las transiciones sean mucho mas faciles y efectivas de realizar.

Sully S.Internet

5.0

The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Brad S.Information Technology and Services

5.0

the mobility, ad hoc and scheduled conferencing, voicemail to email, and voicemail transcription

Kris S.Wholesale

1.0

Outlined above -I truly hope someone reads this in the organization to return your company to its service levels of the past because after several issues in the core system I'm sure we are not the only customers that are starting to wonder about changing.

Anshuman P.Accounting

1.0

The sales folks will promise anything and everything.

Jennifer M.Entertainment

1.0

It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.

Arnie FranciscoCRM Administrator

5.0

Nextiva is currently being used by our Demand Generation department and their phone service helps us reach out to our prospects. Their recording portal is very user friendly as compared to another VOIP provider that we also currently use. But the best part of their overall service is their customer hotline. They are all very friendly and willing to help. And by far, a cheaper cost compared to the other VOIP we have.
Accommodating customer hotline. Lower rate. User friendly recording portal.

Fabiana ParejaGraphic Designer

4.5

This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.
The automatic responses in chats, welcome emails and notification emails have simplified the team's tasks, as we have been able to solve problems easily and make customers feel special. Its interface is very interactive and easy to understand for our agents, making their work faster and more efficient. Complaint monitoring is a very important function to know the problems and give prompt response to customers.

ANTOINE FOREMANTelecommunications Engineer

3.5

We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
Call Recordings. PBX Solution. Remote users phone solution. Call center monitoring and reporting.

Verified User

3.0

Nextiva Call Center replaced our previous phone system and we currently use it to host our phone system along with our IVR directory, call recording and user monitoring. It is being used by all departments across our whole organization and assists us with monitoring user availability, call recordings for quality assurance and employee performance overall.
The admin portal is cumbersome to use and times out too frequently. The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele. The click-to-call feature inside of our CRM is finicky and often needs resetting.

ANTOINE FOREMANTelecommunications Engineer

3.5

We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
Admin doesn't have access to do everything and sometimes requires support's help, which could take a while. There's a cost for every little feature, which could deter companies from using it. Needs better response time from support.

Fabiana ParejaGraphic Designer

4.5

This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.
Sometimes the system does not notify us when there is an incoming call, on hold or an email has arrived. It happened to us only a couple of times, that the system tried to crash and the screen froze. I don't know if it was software or computer problems. There is a slow learning curve to add all the information to the software database.

David K.IT admin

4.0

The best things about working with Nextiva are 1. Our Sales Rep . 2. Amazing! HD Call quality compared to our old VoIP Service. 3. Versatility of the software. Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over.... Over a years' worth of questions and reworking the quote to something we could get the big boss to sign. Let's be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation. Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone. And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We're losing sales! What's going on? This could be a career-ending type of event. Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn't anything that Nextiva did. About 15 minutes later the sales rep called me back. O' My god it was us! He figured out what happened and mad things happen on his end to get our phones back up temporari He Saved my Bacon!

Verified Reviewer

5.0

We've been Nextiva customers for at least 5 years. It's been a long road with them and we were one of the early adopters. A lot of what could be classed as "negative" I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn't change, they've been able to maintain their amazing service model for many years. As they have released new products into the market they've given us demos and previews and asked for feedback, which we are happy to provide. It's very obvious that they're trying to build the right technology and want to make sure it's addressing the core of a problem. They're obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don't know how it could positively impact us. Once you partner with Nextiva you get the impression you're being brought into something much bigger and it's really exciting, and fun too.

Verified Reviewer

5.0

The overall experience with Nextiva was excellent. I can highly recommend them as a software service provider. The entire process was streamlined and professional. The staff were very knowledgeable and were able to guide the team here through all the necessary steps, they made smart recommendations that allowed us to avoid future problems, and they even made it enjoyable. We're now working on the NextOS system and it's been amazing to see how the team have adapted and how it's impacted their work output. There are many process and procedure benefits to improving customer communication, tracking and projects and NextOS is allowing us to unlock a lot of value we didn't know we could provide. People are happier and customers are noticing the difference. Until recently, I hadn't really recognized just how important tools and systems are to our employees and what a negative environment had arisen as a result of the broken nature of our old services. Now that we're working with the latest in AI and Machine Learning, we are seeing a real shift in the company culture. It's super exciting what this system can do and we're seeing it first-hand.

Verified Reviewer

1.0

Worst experience of my life with a service provider! I was lied to on what the system could and couldn't do and when I finally realized it (after wasting 2 weeks of my time trying to make it work!) I've sent 4 tickets to support asking to cancel the contract they forced me to sign and all I get is an email back saying they will "get back to me shortly" but NO ONE EVER GETS BACK TO ME! I've also spent HOURS on the phone with their customer service and after leaving me on hold forever they come back on the phone and tell me someone will call me back within the next 24 hours, that was A WEEK AGO!!! SERIOUSLY???!!! Am I the only client they decided to completely ignore or are all these amazing reviews a LIE? How can a company have SO MANY raving reviews but then ignore a client for 3 weeks and get away with it?! This is insane! I will at least try to post this on any and every site I can think of because it feels that the only time you get any service now days is if you take to social media! That's the only time company's listen to you nowadays!!!

Verified Reviewer

5.0

The team is really happy with the new VoIP service. It's fast, works for our needs and is cost effective too. We are saving on our previous system costs and we have a far superior system so I couldn't be happier. I also think it's worth noting the service from the Nextiva team. Every step of the way the rep and his team were available, knowledgeable and quick to sort any issues. It was a huge relief to know they had our business handled and everything launched smoothly and without drama. It's nice when these things go well and we have Nextiva to thank for that. My only negative comment is the chat feature was missed off in our original requirements and we're only just getting that now. That's super important for our customer support team and we need to have that running ASAP. That was an oversight on both our parts and wasn't able to be quickly added without delaying the VoIP launch so we did have to change our plans there once we realized that wasn't originally included.

Greg M.Account Executive

2.0

It was relatively OK until they "upgraded" service which eliminated a few key features. So I tried to switch providers and the fun began.I sent in a request based on their online instructions. I was assigned a case number. However, I continued being charged. I called, chatted, and emailed multiple times with no resolution as the charges continued. I had to dispute multiple months of charges with my financial institution and open a case with the BBB. To date, I think the account is still open. I was charged at the beginning of Jan. I did get a termination quote for some reason asking for my signature. I signed and returned it and then was told that the case would be closed due to no response. I told them I did respond and included my information and they wouldn't address that request.I DO NOT recommend Nextiva if you think there is a remote chance that you may want to cancel before you die.