Nextiva Alternatives & ReviewsUsed by 71% Professionals

Nextiva Overview




(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Nextiva provides cloud-based CRM and Business Phone Software to successfully manage client relationships. It enables teams to assist clients across numerous communication channels and manage their interactions in a single platform. It assists businesses in automating procedures and also provides Artificial Intelligence Tools, a database builder, and a simple rules engine.

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About Nextiva

Nextiva Features

  • Nextiva FeaturesCommunication Channels : Supports phone, SMS, email, social media accounts, and much more.
  • Nextiva FeaturesCustomer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
  • Nextiva FeaturesHistorical Data : You can access customer interaction historical data or
  • Nextiva FeaturesTrend Analysis : Allows you to see how your products are performing and how you can improve them.
  • Nextiva FeaturesCustomer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
  • Nextiva FeaturesCustomer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.

Nextiva Ratings and ReviewsNextiva Ratings and Reviews

Alternatives.Co has rated
Nextiva as 4.5



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Top Reviews
  • Sarah C.ConnectWise Administrator | Training Coordinator



    Their app is easy to use, easy to implement, and is relatively easy to integrate into regular operations. There is the ability to upload a group of users into their system so time spent adding new users when there are multiple to be added is minimized. Their Customer Support team is helpful and prompt. There are a number of features available that can be turned on or off depending on your needs. Review collected by and hosted on

  • Verified User in Hospital & Health CareMid-Market(51-1000 emp.)



    While support continues to be a major issue Nextiva's inability to track and resolve call quality issues is beyond frustrating. Most hosted systems provide some basic call quality reporting. Nextiva does not. Review collected by and hosted on

Nextiva PricingNextiva Pricing

StartingUSD 18.95/moBilled Monthly
StartingUSD 22.95/moBilled Monthly
StartingUSD 32.95/moBilled Monthly