- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
- Odillon V.Director of Client Relations Member
Marshal was super efficient and patient and took his time to hear all my needs. Then he patiently let me call every number to see if it was working up to my expectations after he fixed it. Holding for 20 minutes on the phone and on the chat was very frustrating. I called sales and they took the call in lest than 1 minute i would expect them to take my call just as fast, already being a customer. Client retention should also be important. Marshal helped solve my client and my payers get ahold of me property per each extention. It helps me retain client and keep them coming to me for business. I rely on the phone systems to keep me in business. Hello, Odillon V. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva so far and appreciate your feedback regarding our support team. Should you need anything, don't hesitate to let us know!
- Christine B.Chief Operating Officer
Unfortunately, there isn't anything we like about our experience with Nextiva phone service. Terrible call quality, consistent platform bugs, poor tech support, unfair contract We've had constant problems for 2 years, without any permanent resolutions. Nextiva's phone service is completely unreliable and has cost us customers, in addition to countless hours of wasted team resources. Nextiva has not helped us solve any business problems - they only created more business problems for us! Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.