- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
- Petr R.Small-Business(50 or fewer emp.)
The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. Review collected by and hosted on G2.com.
- Verified User in Building MaterialsSmall-Business(50 or fewer emp.)
The actually quality of service is very poor. Phone freeze, drop calls callcenter dashboard listening to recordings we run into a lot of issues Review collected by and hosted on G2.com.