- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
- Jessalyn A.Computer & Network Security
The Product is easy to use and great Support.
- Janiece S.Owner
My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution. Their customer service alone almost caused me to stay.