SAP CRM Alternatives & ReviewsUsed by 73% Professionals

SAP CRM Overview




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SAP CRM and Customer Experience (CX) solutions make it simple to handle all client-related activities. You may use SAP to integrate real-time company data to boost loyalty, revenue, and client retention, as well as simply manage sales orders, contracts, and closing deals.

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SAP CRM Features

  • SAP CRM FeaturesKnowledge Management : Allows agents to resolve issues within the CRM faster than ever.
  • SAP CRM FeaturesMarketing and Sales Analytics : Allows marketing/sales departments to refine campaign strategies with ease.
  • SAP CRM FeaturesCampaign Performance : Allows monitoring of campaigns in real-time and scenario-based for better implementation.
  • SAP CRM FeaturesPipeline Management : Allows sales representatives to quality leads quickly and efficiently for cross-selling and up-selling.
  • SAP CRM Features Data Management : A comprehensive view of customer data, including contact information, and past transactions.
  • SAP CRM FeaturesCustomer Complaint Tracking : Identifies the source of the compliant, resolves the issues, and closes the complaint as quickly as possible.

SAP CRM Ratings and ReviewsSAP CRM Ratings and Reviews

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SAP CRM as 4.1



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Top Reviews
  • Verified UserConsultant



    Managing and maintaining Leads and Opportunities with precise Analytics and usage while traveling including offline usage
    Adaptability for Key Users Reporting Integration with SAP ERP

  • Sebastian JungelsBusiness Development Manager



    We are a consulting firm specializing in SAP CRM and other products. We use it internally as a playground, training and demo system. We are about to use SAP C4C internally for our sales team.
    Compared to modern CRM applications, SAP CRM lacks an intuitive and easy to use user interface. This is one of the commeon reasons for poor user adoption It does not provide strong reporting or mobile capabilities like Cloud-based applications typically do. Additional hard- and / or software is typically required Administering a CRM OnPremise application requires highly skilled IT staff. Configuration and customization processes are quite heavy and not as easy as compared to Cloud-based products