SAP CRM Alternatives & ReviewsUsed by 73% Professionals

SAP CRM Overview

Paid

4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows

SAP CRM and Customer Experience (CX) solutions make it simple to handle all client-related activities. You may use SAP to integrate real-time company data to boost loyalty, revenue, and client retention, as well as simply manage sales orders, contracts, and closing deals.

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About SAP CRM

SAP CRM Features

  • SAP CRM FeaturesKnowledge Management : Allows agents to resolve issues within the CRM faster than ever.
  • SAP CRM FeaturesMarketing and Sales Analytics : Allows marketing/sales departments to refine campaign strategies with ease.
  • SAP CRM FeaturesCampaign Performance : Allows monitoring of campaigns in real-time and scenario-based for better implementation.
  • SAP CRM FeaturesPipeline Management : Allows sales representatives to quality leads quickly and efficiently for cross-selling and up-selling.
  • SAP CRM Features Data Management : A comprehensive view of customer data, including contact information, and past transactions.
  • SAP CRM FeaturesCustomer Complaint Tracking : Identifies the source of the compliant, resolves the issues, and closes the complaint as quickly as possible.

SAP CRM Ratings and ReviewsSAP CRM Ratings and Reviews

Alternatives.Co has rated
SAP CRM as 4.1

4.1

/5

  • G2
    4.1
  • GetApp
    4.2
  • Trustradius
    4.2
  • Capterra
    4.2
Top Reviews
  • Frank C. S.Data Analyst

    5.0

    /5

    SAP Sales Cloud is a tool that allows sales agents to increase their productivity and efficiency as all teams maintain access to information in an updated and synchronized way. The quality of customer information is improved as it is all recorded in the same place. The tool provides a global view of customers allowing for better decision making when promoting our products and services. Review collected by and hosted on G2.com.

  • Verified UserConsultant

    5.0

    /5

    SAP CRM Sales was being used by my previous organization by one department. Mainly a customer complaint department to improve customer service. We implemented automated internal complaint creation to address problems, even before customer raises issues. That gave the organization a head start to resolving those issues as well as in the long-term improve services provided to customers with a high satisfaction rate.
    Web-UI slow performance for certain scenarios/transactions. Especially, we experienced that with high volume of data. Hope this gets boost with HANA database. High price to buy/implement SAP CRM when compared with other CRM products Lacks in integration with SAP APO Due to longer learning curve to use software & lack of proper training can easily lead to negative in end user community