SAP CRM Reviews

Rohit K.Team Lead

5.0

I have used SAP CRM in 3 projects in which order management, customer management, invoice management, shipping management and customer based target done in one point. Best to do all jobs into a single software. Review collected by and hosted on G2.com.

sumit s.Network Security Engineer

4.5

The best thing I like the most about this product is that it has a flexible, on-premise and cloud-based deployment. SAP CRM is designed to integrate various SAP solutions like SAP ERM and other third-party integration. SAP CRM makes the relationship with the customer extensive and has functionality like insurance and banking. Review collected by and hosted on G2.com.

Greg D.Service Technician II

2.5

SAP CRM is a very powerful business management tool to mange inventory, sales, and accounts. Program is not user friendly and requires people who are experienced in high end technology. Review collected by and hosted on G2.com.

Sudeep K.Enterprise(> 1000 emp.)

1.0

The automatic refresh is not available, the search screen is quite complicated, the fuzzy search is there but not upto the mark. The BDOC errors are in volume. I know a few implementation where the support team keeps on resolving the bdoc issues. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareEnterprise(> 1000 emp.)

0.5

Compatibility issues with browsers, was working best with internet explorer, and that's not good. Frequent freezes or crashes Review collected by and hosted on G2.com.

Verified User in Computer SoftwareEnterprise(> 1000 emp.)

0.0

UX is rather ugly, looks like it was developed in the 90's.. Since SAP wants to keep you w/in it's "Cloud" , very poor integration w/ 3rd party software and no developer ecosystem. Mobile app experience was awful. Not very intuitive, reporting capabilities was awful. Review collected by and hosted on G2.com.

Anonymous ReviewerRetail

5.0

This is been a great tool to help us better serve our customers

Giuseppe P.Telecommunications

5.0

Buona esperienza, ottimo database ma per il CRM va snellito e alleggerito il processo di ricerca

fernando s.Facilities Services

5.0

No Comments

Anonymous ReviewerInformation Technology and Services

1.0

I solved absolutely nothing with it.

John L.

1.0

Switched from AS400 to SAP/CRM .. So slow. So complex. Too much ability to move information around on the screens. Too much white space. Too much information that is not used at all on every screen. NO AUTOMATED REPORTS.

Stephan D.

1.0

I am working with hubspot in one company and SAP crm with the other and the ease of use of hubspot is wonderful compared to SAP

Richard MasseySales Effectiveness Manager

10.0

DataHug is being used by around 80 people in our organisation - interfaced through our salesforce org It helps us to find out who we, as a business, know at each company we interact with and gives us warm introductions to new companies all the time.
Seamless integration with salesforce - critical component for our sales teams insights into who we know at each company - warm leads are always better than cold calling! it can assist in predicting our win chance on each opportunity - who would not want that!

Verified UserExecutive

10.0

We use SAP CRM for our sales team. This was very helpful and insightful for the sales force. SAP CRM is very easy to use and very reliable. You can also integrate this CRM with other ERP's which is very beneficial for a company like ours. I found the biggest use for it when tracking relationships with current customers as well as desired customers. This clarity and visibility go a long way.
Easy to use Helps keep track of all calls, emails as well as attempted contacts to desired new customers. This is a reliable program Cost effective too

Aritra ChakrabortySenior Consultant

10.0

I am a Implementation Consultant for SAP Sales cloud and Sales cloud is one of the most important product for managing customer sales and customer relationship management . With advanced capabilities like forecasting , pipeline management and analytics , I have seen customers visualizing their ROI within few months of adoption
Customer Relationship management Configure, Price and Quote E commerce platform Marketing Automation

Verified UserProgram Manager

2.0

We use SAP CRM to manage Trade Promotions, Funding, and Claims. The majority of our user base is through our third party broker spread across the US. By working with our SAP ECC module CRM supports our pricing and accounting functions. In CPG trade spend can be quite substantial, and it is important to manage this spend well.

Verified UserAccount Manager

3.0

We use SAP CRM to process orders and make quotes. It is used across the entire sales organization. It helps us keep track of quotes and orders and if used correctly, helps you build your gross profit margin.
CRM is hard to use, it is not user-friendly and takes new reps a long time to understand. CRM is slow. After each click it will spin before it will move on to the next one. CRM freezes up. When you have been working on a configuration for over an hour, and then you go to hit save it freezes and signs you out.

Hakan KaradeliogluProject And Technology Management Director

4.0

We plan to go live with SAP sales cloud&CPQ at the beginning of June 2022. Our main problem is the sales order management side. Because our process is starting CRM (potential customer, activities, opportunities, etc). Then if our customer requires our products that means trailer, we convert opportunities as offers and click as won. Secondly, we can select sales offers inside the opportunity screen. Then we create an offer (quotation). When our customers accept our quotation, we can select the quote won and send this offer to the SAP ERP system. But when we can select quote won selection, we can create sales orders in C4C sales or CPQ system. And we want to manage sales order features in the C4C sales could or CPQ system. Because we have different processes for sales order management. For examples sales revision process, Sales retrofit process, Sales trailer logo process, sales addendum print out process, sales special retrofit request process, etc... And also, the other main problem is that the C4C sales and CPQ are running so slowly. When we configure a new product on the CPQ system, the system performance is so bad. And so much slower. I know that when we use it in real business life. our sales guys will complain about system performance.

Ivn B.Gerente de Marketing Digital

5.0

SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Verified Reviewer

5.0

I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud. So, overall its a good product.

Stephanie E.Benefit Analyst

5.0

Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.

Syed Saad Q.Manager Smart Grid

4.0

I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company's customer service if you follow best practices.

Michael B.Engineering Manager

4.0

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Leo M.Customer Service Representative

3.0

Overall, this software is for the advanced users only. Not too user friendly and very slow. I would still recommend it if you have the patience on learning on how the software works.