SAP CRM Reviews

Shivom V.Business Analyst

4.5

Plethora of features, ease of implementation, great customer support & ease of use for novice team members are few of the features we absolutely love about SAP Sales Cloud Review collected by and hosted on G2.com.

Abhishek B.Analytics Analyst

4.5

SAP is a platform where you can store huge amount of datasets and which is easily accessible and user friendly. I am using SAP From last 2 years and have been learning every day because this system is so vast. Review collected by and hosted on G2.com.

Sam M.Admin

3.5

SAP offers many different tools to cover just about everything needed for running a business and staying connected. It is one of the few tools that can integrate all different aspects of a business into 1 portal that talks to each other. Review collected by and hosted on G2.com.

Verified User in Consumer ServicesEnterprise(> 1000 emp.)

0.0

Terrible performance and user experience. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization ManagementEnterprise(> 1000 emp.)

0.0

Its super difficult to use to quickly identify an account and which ship to location the account is associated with. Review collected by and hosted on G2.com.

Verified User in Computer HardwareEnterprise(> 1000 emp.)

0.0

I dislike everything about this program. Takes FOREVER to load, and I'm wasting a lot of my day staring at the spinning circle screen. There's a lot of "backend stuff" with this product that takes our sales support team to resolve. If you make an error at any point while using it, you have to start all over. Just an overall crappy program. Review collected by and hosted on G2.com.

Anonymous ReviewerRetail

5.0

This is been a great tool to help us better serve our customers

Giuseppe P.Telecommunications

5.0

Buona esperienza, ottimo database ma per il CRM va snellito e alleggerito il processo di ricerca

fernando s.Facilities Services

5.0

No Comments

Anonymous ReviewerInformation Technology and Services

1.0

I solved absolutely nothing with it.

John L.

1.0

Switched from AS400 to SAP/CRM .. So slow. So complex. Too much ability to move information around on the screens. Too much white space. Too much information that is not used at all on every screen. NO AUTOMATED REPORTS.

Stephan D.

1.0

I am working with hubspot in one company and SAP crm with the other and the ease of use of hubspot is wonderful compared to SAP

Verified UserConsultant

10.0

SAP Sales Cloud is a robust application which can compensate company-specific business solutions. It has proved successful in the whole cycle starting from pre-sales to post-sales. Visit planning is very useful to sales reps which includes route planning; works like a personal assistant. Business Configuration of standard features is almost flexible and can be fine-tuned according to the business strategy. All screen which a sales department require in SAP will be available in C4 Sales and the cost per user is also less compared to S4 suite
Visit Planning Sales Order Reports Business Configuration Social Communication

Aritra ChakrabortySenior Consultant

10.0

I am a Implementation Consultant for SAP Sales cloud and Sales cloud is one of the most important product for managing customer sales and customer relationship management . With advanced capabilities like forecasting , pipeline management and analytics , I have seen customers visualizing their ROI within few months of adoption
Customer Relationship management Configure, Price and Quote E commerce platform Marketing Automation

Madhu Krishna MurthyVP - SAP Presales

10.0

Good collaboration tool and provides necessary insights to all stake holders. SAP Sale Cloud brought Sales, Presales, Marketing and Mngt teams together and helped us to build dashboards that are relevant for each stake holder. Lead conversion and funnel flow was visible with time lines. this helped in better GTM and follow-up processes.
Tracking Reporting Collaboration Planning, follow-up

Verified UserProgram Manager

2.0

We use SAP CRM to manage Trade Promotions, Funding, and Claims. The majority of our user base is through our third party broker spread across the US. By working with our SAP ECC module CRM supports our pricing and accounting functions. In CPG trade spend can be quite substantial, and it is important to manage this spend well.

Verified UserAccount Manager

3.0

We use SAP CRM to process orders and make quotes. It is used across the entire sales organization. It helps us keep track of quotes and orders and if used correctly, helps you build your gross profit margin.
CRM is hard to use, it is not user-friendly and takes new reps a long time to understand. CRM is slow. After each click it will spin before it will move on to the next one. CRM freezes up. When you have been working on a configuration for over an hour, and then you go to hit save it freezes and signs you out.

Hakan KaradeliogluProject And Technology Management Director

4.0

We plan to go live with SAP sales cloud&CPQ at the beginning of June 2022. Our main problem is the sales order management side. Because our process is starting CRM (potential customer, activities, opportunities, etc). Then if our customer requires our products that means trailer, we convert opportunities as offers and click as won. Secondly, we can select sales offers inside the opportunity screen. Then we create an offer (quotation). When our customers accept our quotation, we can select the quote won and send this offer to the SAP ERP system. But when we can select quote won selection, we can create sales orders in C4C sales or CPQ system. And we want to manage sales order features in the C4C sales could or CPQ system. Because we have different processes for sales order management. For examples sales revision process, Sales retrofit process, Sales trailer logo process, sales addendum print out process, sales special retrofit request process, etc... And also, the other main problem is that the C4C sales and CPQ are running so slowly. When we configure a new product on the CPQ system, the system performance is so bad. And so much slower. I know that when we use it in real business life. our sales guys will complain about system performance.

Alex P.Verified LinkedIn UserSystem Analyst.

5.0

Overall: The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.

Verified ReviewerVerified LinkedIn UserCommis Chef

4.0

Overall: For small to large business, this is a great application to use for getting and analyzing all the customer feedback and work on. It saves time and the ROI is top notch.

Sarah G.Business Analyst

2.0

"Why SAP CRM is better when it works with others."

Rigan F.Digital Marketer

5.0

"Satisfactory Customer Help from SAP Customer"

Verified ReviewerVerified LinkedIn UserComputer Engineer

4.0

" provides real-time insights and analytics"

Enrico A.Customer Service Manager

5.0

"Why SAP Customer Experience Is The Best "