Zoom Reviews

SUHANA S.Mid-Market(51-1000 emp.)

4.0

Once I was stuck in recharging the plan and contacted the customer support that solved my problem about buying new plan in 2 working days. Review collected by and hosted on G2.com.

Rohan P.Small-Business(50 or fewer emp.)

4.5

Zoom, unlike many other online meeting platforms, has many functions in a great user interface. For instance, it has a whiteboard, breakout rooms, and a waiting room. Being an online tutor, the ability to request a meeting member to unmute is also very useful. Moreover, similar to many other tech companies, Zoom is incorporating A.I. on their platform. I frequently record meetings and use summaries and smart chapters since its a simple way to condense the content of the meeting. Review collected by and hosted on G2.com.

Sara L.Small-Business(50 or fewer emp.)

5.0

The ease of use for meetings, I've been using it for so many years I forget how many! And it is so easy to figure out. I use it multiple times a week, it's one of the core tools I use to run my online business. The number of features that go with it is great too, for example the video backgrounds. Long gone are the days of everyone seeing your background. Or if you don't want a background you can blur your background. I love how easy to use, a great price point, and easy for those attending my meetings to use. What's even better is when I have meetings someone can use if on their phone or even dial in, so they don't have to be on a computer just because I am. I often use the chat function in 1-1 meetings to send my clients links. It's great I can do that versus email them during the meeting. Review collected by and hosted on G2.com.

Verified User in Management ConsultingSmall-Business(50 or fewer emp.)

0.0

I experience nothing else but problems with Zoom. Bad phone quality, invites to attendees not going out; system kept defaulting back to Central time (I'm in California!); the user interface to integrate with gmail and calendar is a horrible. I stopped using it. Wish I could get a full refund... Review collected by and hosted on G2.com.

David S.Technical Director

0.0

Simply unreliable. Also the meeting joining email is long, convoluted and frankly amateurish. And there is no apparent way to use a smartphone's normal phone microphone and earpiece when making an online call, only when using the phone number. Review collected by and hosted on G2.com.

Verified User in Computer & Network SecuritySmall-Business(50 or fewer emp.)

0.0

The insecure ness data that zoom give to their customers Review collected by and hosted on G2.com.

Daniela B.Defense & Space

5.0

Es una aplicacion que se puede usar sin problemas, con hasta 10 personas y en un tiempo de 45 minutos por reunion gratis.

Sukh K.Market Research

5.0

It's very useful for webinars, meetings, online training, team collaboration and much more. Additionally it allows recording and add more then 100 participants . Ease of screen sharing, chat window, mute/delete/add any participant is very convenient.

jintu d.Information Technology and Services

5.0

Without zoom it is impossible to run our day to day business

Amber S.Health, Wellness and Fitness

1.0

I don't like how it can freeze at times,it's annoying when you are having a meeting for the job.i wish there was more options

Elizabeth E.Consumer Services

1.0

Dislike everything. Preferably Google meet it wY easier...

Paul A.Construction

1.0

It has has issues or lags and not clear.

Colin WilsonIT Helpdesk Representative

10.0

Zoom is our recommended solution for all audio & video teleconferencing needs. Zoom is available to faculty, staff, and students at the University. Zoom allows our university to further our mission of academic excellence by providing the ability to facilitate meetings between users on and off campus, by creating a reliable solution for distance learning, and by giving faculty the ability to hold high quality webinars, while being very cost effective and user friendly.
Host, Schedule, and Join Meetings Zoom Rooms provide professional quality conferences Easy to use, easy to manage

Verified UserAccount Manager

10.0

We use it once a year for a webinar where we present our new product line to our sales managers across the world. It is primarily used by our sales department. We find the webinar add-on perfect for this. We need multiple people to be able to present and share their screen, and ZOOM is the best we have found for this meeting period.
Differentiation between panelists and participants. Integrated telephone solution built in.

Andrew ClaesDirector of Special Education

10.0

I use Zoom on a weekly basis to communicate with other Special Education Directors across the state. We are able to conduct board business, facilitate meetings, reduce travel time and time out of the office. We use Zoom to communicate with remote office locations and facilitate committee work groups.
Zoom is a reliable platform for communication and sharing screen images. Zoom is easy to schedule and initiate or log on to. Zoom is easy for new members to acces

Tara BrueskeMusic Workshops and Music Development

1.0

I use it weekly to do training for two different groups. I help indie musicians grow their businesses by becoming better performers and booking gigs! I use it for trainings that are live with people. I also download the meetings for replays and I use it to record trainings that I upload elsewhere. It's a fabulous too for demonstrating different social media as well. I also have learned some of the new features where I can demonstrate from my smartphone and that makes it a wonderful tool to show others in their own business.
Zoom's sound has improved but still is hard to hear different instrument timbres. When people are not wearing headphones, it's hard to hear them or you get feedback. It would be great to have the webinar feature at a lower price. It seems high.

Verified UserC-Level Executive

1.0

Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as voip.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
recording of call cost money Need to purchase one number per user, which cost money, if not they cannot call out Lack of compatibility with Voip phones

Tobias AngehrnCo-Founder & CEO

1.0

I believe their invoicing department is an absolute horror. I regret my purchasing decision. I have been a very happy paying customer of Zoom for almost three years. The connectivity and quality of web calls is unmatched in the industry. However, their invoicing is a disaster I believe! We upgraded our existing account to use also Zooms' Webinar module on August 19. On that day, a pro-rated amount for the first five days of usage was charged (whatever the logic is there). Then, on August 23, the charge failed for some reason. One day later, the full amount ($85) for the first month got charged from the card. This was confirmed by the bank. However, Zoom did not recognize that the funds were received and sent me email reminders that we should pay. We had to reach out to their chat agents three times and threaten to cancel the account before they eventually escalated it to the next team level I found. This was on August 29. On August 30, they charge the credit card with $85 again, so we paid now two times (!), and they even sent a thank you email confirming the payment - yet, their invoicing department is still claiming they never received neither of the first nor the second payment I've found. Long story short, from my point of view I do not trust this company anymore and we are looking for alternatives.

arun K.Digital Marketing Executive

4.0

Overall: Zoom makes it easy for me to connect and chat with my team virtually and the experience is no less than getting the job done in person. It's very to use with a simple interface. It integrated very well with other applications like Outlook and making the calendar management easy.

Wasim S.Operations Manager

2.0

Overall: Extremely poor customer service team. If the software works fine that cool but the moment you get into a technical issue or an issue with your billing then god can only save you.

Ntam M.Verified LinkedIn UserTutor

5.0

Overall: ZOOM is the best Video conference app i have used so far. Its video amd image quality is topnotch coupled with other functionalities. I will recommend zoom any day, anytime.

Rabbi Abraham B.Verified LinkedIn UserTeacher

5.0

Overall: It is an excellent platform to teach and give conferences. I have recommended it to friends, and I still continue telling people about it.

Steve S.Clinical Demonstrator

5.0

Overall: OverLl experience with zoom work place is awesome. I'll give a 9 out of 10.

Harriet H.Online Tutor

4.0

Overall: Overall a positive experience but you do pay for it

GustavoWoltmann

5.0

Zoom is a standout video conferencing platform that has redefined the way we connect and collaborate remotely. Its seamless and user-friendly interface makes scheduling and joining meetings effortless, enhancing communication across teams and businesses. The high-quality video and audio ensure clear and reliable conversations, even in large virtual gatherings. Zoom's innovative features like breakout rooms, screen sharing, and virtual backgrounds enhance the overall meeting experience, making i...

Kandi

1.0

According to several experts, Zoom has major security vulnerabilities. (https://protonmail.com/blog/zoom-privacy-issues/) Zoom allows your boss to track your attention during calls, shares the copious amounts of data it collects with third parties, and has already had a major security vulnerability. Zoom does not use end-to-end encryption, but only uses transport layer security (TLS) encryption. And online trolls have also taken advantage of default Zoom settings to Zoombomb, public confere...

LinuxDoge

1.0

Zoom is just horrible. There are two awesome Open source alternatives that run on many servers and protect your privacy... And there is Zoom. You literally give some dubious newcomer tech giant in the US the rights to record your face, apply background filters (i.e. run AI over the video) and more. You have no idea what they do with your data, as it is on their servers, you have no control. AAAnd they watermark every stupid recording with their logo. Use BigBlueButton or Jitsi, trust me.

Oldarney

4.0

Terrible OAuth implementation... sometimes exposing you to phishing, but wow did they put a lot of work into their platform. They have Fedora RPMs, Debian .deb's, a chrome app, a web client, android and iOS apps... it's truly impressive how complete their lineup is.

danielmichel

5.0

Free videochat without the bloatware that Skype has become. I'm not even in the target audience but it covers my needs perfectly.

IdaKnow66

4.0

I like Zoom because it helped me a lot to stay in touch with other students and professors without having to meet them in person!