3CX Reviews

Giorgi K.Mid-Market(51-1000 emp.)

3.5

I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency. Review collected by and hosted on G2.com.

Shadi B.Mid-Market(51-1000 emp.)

5.0

Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

2.5

Ease of deployment Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/RailroadSmall-Business(50 or fewer emp.)

0.0

Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Non-existent customer service. We cant activate our license key and 3cx "customer service" asks for 75 EURO to solve it. We had same issue last year and after paying 75 EUR they simply sent an email saying uninstall and reinstall. If what you want from your phone system is drama, then 3cx is your choice. Review collected by and hosted on G2.com.

Kristin M.Business Development Executive

0.5

Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool... Review collected by and hosted on G2.com.

Jackie M.HR Manager and Controller

3.0

Overall: Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

Sam B.Verified LinkedIn UserManaging Partner

4.0

Overall: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Andreas P.owner

5.0

Overall: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Christoph D.Verified LinkedIn UserCTO

5.0

Overall: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

Cliff Ian M.Deputy General Manager

5.0

Overall: Overall, I have no complaints on 3CX as we are very satisfied.

Verified ReviewerVerified LinkedIn UserCustomer Service Representative

3.0

"Easy and Useful but a lot of bugs"