Epicor HCM Reviews

Hugh H. B. Customer Experience Agent

4.5

Epicor HCM represents a great ease of use and fits perfectly with other company integrations increasing productivity in different sectors, it is possible to customize the interface which represents a great advantage compared to other HCM software, it allows additional integrations such as project management and bonus management. Review collected by and hosted on G2.com.

Abhas B.DevOps Specialist

3.5

Increase HR's return on investment by gaining actionable insight regarding the capabilities our company requires. Review collected by and hosted on G2.com.

Abel M.Mid-Market(51-1000 emp.)

4.5

As a company, we have the love for our employees, and this means, we would do anything to make them happy and comfortable. Epicor HCM is there for this purpose, and any time of the day, we value their performance using Epicor HCM and we award them accordingly. Review collected by and hosted on G2.com.

Verified User in Medical DevicesMid-Market(51-1000 emp.)

1.0

It is not user friendly. Very hard to navigate and the data is not easily visible. The company informed us they will not be continuing to do improvements in anyway so we will be switching. Review collected by and hosted on G2.com.

Ericka R.Mid-Market(51-1000 emp.)

2.0

System can get slow easily with users on at one time and it requires meticulous upkeeping. Review collected by and hosted on G2.com.

Verified User in Hospital & Health CareEnterprise(> 1000 emp.)

2.5

I dislike that there are days when Epicor HCM does not want to load information. Sometimes, you are able to log in, but you cannot review any information because it either will not load or it will say that there is no information to review (which is more often than not a lie). On other days, you cannot log in at all, and the screen continues to say that it is loading. Review collected by and hosted on G2.com.

Susan F.Medical Devices

5.0

Very positive experience for a novice self teaching navigation through the system. I have not had to spend a lot of time figuring out where to get the data I am looking for or learning how to report on this.
I am a newbie with the Epicor HCM system. As a payroll finance employee, I was given access to areas of Epicor HCM for reporting and verification of data received in an integration between HCM and ADP payroll software. I find this system very user friendly and easy to figure navigation on my own without annoying others. The data is presented clearly and is easy to locate.
I have not found anything as of yet, I am using this system for data verification and reporting only.

Anonymous ReviewerHospital & Health Care

2.0

Epicor's HCM offering is solid when you have fewer than 1000 applicants. As your applicant pool and employees grow, you start to notice significant slow downs. Somewhere between 10,000 and 15,000 applicants and 100-200 employees, the software starts experiencing crashes and is constantly overwhelming the IIS pools on the server. The Epicor support staff try to push you to install the next set of patches, but the patches almost always make the problem worse, not better
A lot of admin options. Can grant permissions by role level security.
Does not scale well. The IIS pools on the server constantly swell to over 3GB. Frequent freezing and crashing.

François B.Pharmaceuticals

4.0

Centralized employee files across multiple sites, training records, SOP readings documentation, electronic paystubs and more.
A lot of features, there is also the possibility of customizations, but out-of-the-box it offers a lot and you should not need to change much.
Stay away from customized code - It will easily take twice as much time as was planned and buggy deliveries are common. Also keep in mind that in a multi-language environment some architectural choices made in the application's design will bog down performance to the point of crashing nightly jobs. In an english-only setup this is a non-issue though.

Susan F.Medical Devices

5.0

Very positive experience for a novice self teaching navigation through the system. I have not had to spend a lot of time figuring out where to get the data I am looking for or learning how to report on this.
I am a newbie with the Epicor HCM system. As a payroll finance employee, I was given access to areas of Epicor HCM for reporting and verification of data received in an integration between HCM and ADP payroll software. I find this system very user friendly and easy to figure navigation on my own without annoying others. The data is presented clearly and is easy to locate.
I have not found anything as of yet, I am using this system for data verification and reporting only.

Anonymous ReviewerHospital & Health Care

2.0

Epicor's HCM offering is solid when you have fewer than 1000 applicants. As your applicant pool and employees grow, you start to notice significant slow downs. Somewhere between 10,000 and 15,000 applicants and 100-200 employees, the software starts experiencing crashes and is constantly overwhelming the IIS pools on the server. The Epicor support staff try to push you to install the next set of patches, but the patches almost always make the problem worse, not better
A lot of admin options. Can grant permissions by role level security.
Does not scale well. The IIS pools on the server constantly swell to over 3GB. Frequent freezing and crashing.

François B.Pharmaceuticals

4.0

Centralized employee files across multiple sites, training records, SOP readings documentation, electronic paystubs and more.
A lot of features, there is also the possibility of customizations, but out-of-the-box it offers a lot and you should not need to change much.
Stay away from customized code - It will easily take twice as much time as was planned and buggy deliveries are common. Also keep in mind that in a multi-language environment some architectural choices made in the application's design will bog down performance to the point of crashing nightly jobs. In an english-only setup this is a non-issue though.

Amy Stuart, HRIPHRIS Manager

9.0

We use HCM in all of our offices worldwide (we are in 25 countries). We use the core functionality plus Employee Self Service, Open Enrollment, and Link. Employees are able to request time off through the system, and employees in the US can also use Open Enrollment for benefit selections. Managers also have access to view their employees, and run various reports.
Epicor adds many enhancement requests made by its user base, and involves users in beta testing to ensure users get what they need The system is customizable by the Administrator, and those customizations carry forward to future versions without needing to be re-written, saving time and money The SQL database is easy to integrate with other internal systems The user interface is simple and easy to use Users can use an integrated ad-hoc query tool, which is very easy to use

Verified UserProgram Manager

9.0

We use Epicor HCM solutions to enable an efficient employee experience and to increase productivity and performance. With this modern tool, we can reach employees in real-time and anywhere, and we can empower them to self-serve with OOB HR assistance. This also allows our users to set & manage their own goals, as well as to measure their achievements and improve satisfaction.
Allows our users to set and manage personal & career goals, and track their progress. It improves efficiencies, productivity, and overall satisfaction of our employees, which ultimately drives better quality work. This tool helped improve our ROI by utilizing best-practice programs to identify and match qualified talent with the company's ultimate goals.

Verified UserSupervisor

9.0

Epicor is being used across the company to handle everything from manufacturing schedule to projects to time and expense tracking. It is a lot more detailed than anything that we've used before- allowing us to track very granular efficiency by employee, department, and company. Being able to identify weaknesses in the way that people and resources are scheduled helps to make the entire operation run smoother.
Timesheets show everything that time has been charged to in a quick glance. There is a lot of information displayed onscreen and is very easy to decipher. Employees charge their time on a well-designed front end program, and data is gleaned from that and dispersed into the various timekeeping and expense tracking modules. The abilities to charge time to direct, indirect and downtime are all valuable- see where time is being spent and use it as a coaching tool.

Verified UserManager

1.0

Epicor HCM is being used across the entire organization, both domestic and internationally. We utilize core Human Resources, [for] time-off tracking, reporting, employee and manager self-service. Epicor HCM is our system of record so it addresses the business problem of ensuring we have accurate data across all business functions.

Verified UserRepresentative

1.0

The HR department at my organization uses Epicor to serve our reporting needs for grant procurement, to capture employee data and personnel changes as well as to interface with our payroll system for monthly transmissions. Although Epicor is only used by the HR department, several other departments within my organization rely on data that is captured in the system, which oftentimes lacks integrity as complex report building and running in Epicor is extremely challenging. Unfortunately, because of Epicor's limitations, my organization has not been able to benefit from the HRIS as intended.
Embedded report building: when it comes to my organization's reporting needs, we are instructed by Epicor to utilize Microsoft Report Builder instead of the Epicor reporting function. Payroll interfacing: Monthly my organization transmits several payroll cycles. Often this carries great risks as Epicor and our ADP Payroll system do not communicate seamlessly. There tends to be errors with Epicor not transmitting data accurately to ADP. Integrity of reports: Epicor is notorious for dropping employees from reports. Unfortunately, because of this issue, you have to comb through every single report which negates any efficiency whatsoever.

Verified UserAdministrator

1.0

Current HCM set-up as of July 2015. We are utilizing the Performance, Position Control, and Recruitment modules. We are also "live" with Employee and Manager Self-Service so HCM use is organization-wide. Interfaces: ADP Payroll, medical insurance, office space software/visual employee directory (note that this last item was configured entirely by our IT department, not by Epicor) Business problems: We initially wanted to use HCM to provide information to the entire organization, eliminating extraneous requests for info/reports. However the integrity of information cannot be trusted. Reports drop off records due to small errors like an unchecked box or end date. User interface is horrendous and seemingly simple tasks require you to make changes in multiple areas of the systems, otherwise you risk ruining the data. Any data entries must be checked, double-checked and triple-checked if you want to maintain integrity. We are attempting to configure our current paper personnel action process through HCM but due to the extremely unreliable and finicky nature of HCM, we may need to explore other alternatives. Overall, HCM creates more problems then it solves.
Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box. Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$). Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you. Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you. Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm. Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone. Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.

Verified ReviewerVerified LinkedIn UserIT Specialist

2.0

Overall: Epicor's HCM offering is solid when you have fewer than 1000 applicants. As your applicant pool and employees grow, you start to notice significant slow downs. Somewhere between 10,000 and 15,000 applicants and 100-200 employees, the software starts experiencing crashes and is constantly overwhelming the IIS pools on the server. The Epicor support staff try to push you to install the next set of patches, but the patches almost always make the problem worse, not better

John L.Owner

5.0

Overall: I have used the Epicor HCM solution at a couple of different companies. If you are looking for a complete "end to end" HRIS that includes applicant tracking, pre-boarding, on-boarding, tracking of the entire life cycle through off-boarding and termination then this software is for you. What really separates it from other HRIS software I've seen is the ease and completeness of its report writing capabilities

Susan F.Payroll Administrator

5.0

Overall: Very positive experience for a novice self teaching navigation through the system. I have not had to spend a lot of time figuring out where to get the data I am looking for or learning how to report on this.

Franois B.BI Consultant

4.0

Overall: Centralized employee files across multiple sites, training records, SOP readings documentation, electronic paystubs and more.

Lillie F.HR Manager

2.0

"The ERP seemed cumbersome, then when considering the HR piece, it seemed even more cumbersom"

Ethan H.AV Technician

5.0

"Epicor is a strong software that being a user of has had many ups and downs"