Sisense Reviews

Alan V.Mid-Market(51-1000 emp.)

2.5

Overall, Sisense has been a valuable asset for our organization, contributing significantly to our data analytics capabilities and providing us with the tools necessary to make informed business decisions. Review collected by and hosted on G2.com.

John W.Mid-Market(51-1000 emp.)

5.0

The tool is very flexible and feature-rich, has connectors for pretty much any digital data source one could imagine, so very easy to integrate to any of your existing data source tools. Their customer support is also outstanding, and even though the tool is pretty straightforward and easy to use, they really do want to make sure that their customers get the most that they can from the tool. Our users here have quickly come to rely upon the reporting capabilities multiple times per day. Review collected by and hosted on G2.com.

Ted A.Mid-Market(51-1000 emp.)

2.5

Advanced Analytical Capabilities: Sisense offers powerful tools for deep data analysis, supporting informed decision-making. Review collected by and hosted on G2.com.

Alejandro P.Mid-Market(51-1000 emp.)

0.0

The product is buggy, the updates cause chaos, and the promises of fixing things go largely unsolved. We spent ~$345,000 in three years and had to pull the plug. Initially, they recommended we host Sisense on our server, which we did, and after many issues, we moved to their cloud service as they told us this would solve all of the issues. This ended up not happening, and we had many issues that were simply unresolved. This caused major problems for our customers (we're a SaaS company, and we used Sisense to provide analytics to our customers), who constantly complained about things that suddenly stopped working (e.g., scheduled reports, exports to Excel and other features that stopped working out of the blue). The performance was lackluster, and all we received were excuses. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.5

It is not a low-code BI solution. Most of the dashboard and widget customizations have very few WYSIWYG options, it's mostly all customizing code. Just trying to bold text, format tables, or adding our branding colors requires JQuery and API access. On the reliability side of things, we were never able to fully implement Sisense as our only reporting/BI method for end-users. It was a near-weekly occurrence that we'd design and develop a dashboard to be shared with end-users, only to find that overnight it doesn't work anymore, having tested and worked 100% the day before. Authoring dashboards and widgets were also very cumbersome, often taking multiple attempts to achieve simple actions, like drag-n-drop moving of elements and organizing with folders. Their support hours and response times did not at all align with our company's working hours or expectations. The amount of time our development team had to repeatedly spend away from improving our own software to get Sisense working and keep working was way too much. Review collected by and hosted on G2.com.

Verified User in InternetMid-Market(51-1000 emp.)

1.0

It's not very usable. The UX isn't very intuitive. Also (this may be specific to my company's use of it) it doesn't really offer any value. Everything it does, I could already do with other tools in my company's stack. Review collected by and hosted on G2.com.

Brice T.Banking

5.0

No drawbacks as such

Anonymous ReviewerRetail

5.0

No Comments

Hakan C.Broadcast Media

5.0

No Comments

Molly B.Marketing and Advertising

1.0

I was searching for a new data visualization tool for my company and came across SI Sense. After exploring the tool, I found it to be not very user friendly compared to its competitors and very limited with the provided visuals. My company was just looking for a versatile took, while SISense seemed to emphasize its data cubes and data transformation tools in their pitch. We decided to not go through with the purchase and received kind of a rude email from the sales team for wasting their time.

Rhoda G.Hospital & Health Care

2.0

No Comments

Anonymous ReviewerEntertainment

2.0

No Comments

David WitBusiness Analyst, Reports Writer, and Data Visualizer at EXL Healthcare

10.0

EXL’s flagship CareRadius® platform integrates data from multiple sources and shares it in real time among health plans, practitioners, and members. It offers a holistic member view that automates identification, stratification and medical management for targeted, individualized interventions to improve health.We selected Sisense to embed analytics into our product. Using Sisense, CareRadius provides interactive dashboards that communicate to the basic users and managers, results on KPIs by eliminating the need to understand the complex data source and calculations being made. Additionally, we use Sisense to provide ad hoc reporting, with data integrity and governance.
Dashboards (user interface) are intuitive resulting in limited implementation training. You can use the simple as is user interface, or for the super user you can write custom scripts to control the behavior. Sisense support, training, and materials make learning the product easy and enjoyable. Their product onboarding team ensures you are ready to go. Hitting the production database is controlled and limited without setting up a data warehouse.

Verified UserManager

10.0

We brought Sisense into our company because we needed a solution that : (1) could scale for enterprise deployment, (2) enabled self-service analytics, and (3) allowed end-user customization. Our team provided data analytical support for the entire organization (100K+), so we needed a tool that would put the power of data mining and visualization back in the hands of the users. We compared other BI tools like Tableau, Pentaho, and Spotfire and found that Sisense was truly a leader in these three categories. In fact, bringing Sisense in-house for self-service analytics allowed us to scale back our development resources and focus our energy on other, value-generating endeavors. However, the best part of using Sisense was the partnership. Not only where we assigned an account rep, but we had a dedicated product engineer at our finger tips to help with questions related to data modeling, dashboards, and custom enhancements. The service and attention we received from that duo was world-class. It is rare to work with a company of this size and consistently receive same-day service with high quality, knowledgeable engineers. Overall, Sisense has a great, innovative product and is an excellent partner. You will not be disappointed with their service.

Verified UserTeam Lead

10.0

Sisense is being used through our entire organization. It allows us to provide data analysis and reporting to external customers as well as internal users. It drastically reduces the volume of reports being manually run.
Simple, clean user interface. Sisense offers the most options to the designers and admins. Leaving the end-user the abilities only they need. No confusing layers of options they can't use or understand. Fast building of metadata layer over millions of records. Ability to interface (reliably) with various databases/systems including IBM iSeries.

Surbhi SinghalSenior Software Engineer

6.0

I have been using Sisense for many years now. Sisense is a data visualization tool, and it is the greatest step and latest in the Business Intelligence market. It provides the in-chip technology for accessing millions of data in the shortest span of seconds and provides the best visual efforts for your business data.
Instability of the data cubes, runs and failures. Unknown issues in widgets, dashboard, filters. Republishing of the dashboards for every single change. Variables, parameters cannot be used in the front end.

Erik LuxhojOwner

6.0

We used SiSense to deploy a solution for a customer. The customer needed a reporting solution and business information analysis to partner with their Wonderware HMI system. The product is being used by a specific department in one of their manufacturing facilities.

Verified UserAnalyst

6.0

SiSense was used as a reporting tool for both internal and customer-facing purposes. There were reports build for each merchant. Specialty dashboards were developed for internal use by the business. The business users did not build their own dashboards. They were custom built by developers. Sisense was helpful in being able to tie together our complex database structure.
Slow when dealing with a ton of data and the schema is column-agnostic. Buggy when too much customization is implemented. Not the biggest range of report types.

Verified ReviewerVerified LinkedIn UserAnalytics Director

3.0

Overall: We deployed Sisense embedded in our own suite of healthcare software products and have been overall fairly pleased with the results. We can achieve almost anything we set out to do with some combination of plugins and existing functionality, and some additional paid work through their professional services team. Unfortunately, I have not been impressed with the support we've received. We had a lot of critical issues during implementation and it was difficult to engage Sisense to actually help troubleshoot the problems. The support has improved over the past year but their stellar support was a prime selling point during the sales process and I can't say that they have delivered on that. Overall, there's a lot of opportunity when deploying Sisense, but be prepared to step up and solve your own problems.

Maxime N.Vice-President

5.0

Overall: Working in healthcare, we needed a powerful tool that would allow us to make our clients capable of easily visualize and understand their data in order to improve their operational productivity as well as the quality of care they dispense to their population of patients. Thanks to Sisense, we offer a complete libary of dashboards and even allow clients to create their own dashboards. It allowed us to bonify our offering and therefore increase our revenues while better serving our clients.

Loiane G.VP - Business Analysis

5.0

Overall: We tried a number of different products before settling on Sisense. Ultimately, we are really pleased with our decision. What Sisense offers with the eCube concept is a perfect way to promote creative use of the data but still control sensitive information.

Jessica W.IT Specialist

5.0

Overall: Compared to other tools like this one, I think this one offers the most for the cost. No real complaints about the tool whatsoever.

Dima K.Verified LinkedIn UserBI Developer

5.0

Overall: Very good product with fast learning curve. The support of Sisense is very good, fast response and professional answers.

Konstantinos A.Senior Business Analyst

5.0

Overall: Overall a good experience. We are in the phase of introducing Sisense company-wide.