SisenseUsed by 75% Professionals

Sisense Reviews

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4.3

/5

(Alternatives.co rating)
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Sisense is a leading Business Intelligence (BI) and analytics platform that provides organizational insights to key decision-makers. Users can easily access its range of comprehensive tools to visualize and analyze large data sets without the need for any IT resources.

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Sisense
4.2
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G2
4.3
Top Comments by G2
Positive Comments
  • Anthony R.Senior Java Developer
    Review
    4.5

    I like Sisense because it allows me to share dashboards online with multiple users. It provides the flexibility to connect to any data source, low-code or no-code tools, augmented analytics, and self-service capabilities. Data analysis, dashboard access and editing, and even running queries on the fly are possible. Teams can immediately integrate Sisense with their database or cloud-based data sources. Elasticube's capabilities can be time-consuming and error-prone, and Sisense has some compilation issues. 3D graphs or cubes are not yet included in Sinsense visualizations. Installation and deployment of Sisense can be simplified. Sisense allows you to process gigabytes of data on a single server while serving multiple users. A drag and drop interface allows the transfer of data from many sources. You can change the position of the built-in chart widgets on the dashboard by dragging and dropping them there. Offers an understanding of complex data for better results. Large data sets from multiple sources can be combined into a single, consistent, enterprise-wide database. Hi Anthony, thank you for your review. We just released the new analytical engine for Sisense which includes a ton of bug fixes (over 100) and new functions available for the Elasticube. With regards to the installation/deployment, we are seeing most customers opt for Sisense Cloud to remove this burden from their organization. Is this something your organization would consider? As far as additional visualizations - we are always evaluating customer feedback for enhanced functionality here. We will be launching a new product feedback forum in Q4 which will allow customers to vote on new features to be added to the product.

  • Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
    Review
    0.5

    Our Sales/Account rep was great to work with, they really seemed to get our pain points and advocate for us with technical support. The online support community has a ton of articles and shared ideas between users. It is not a low-code BI solution. Most of the dashboard and widget customizations have very few WYSIWYG options, it's mostly all customizing code. Just trying to bold text, format tables, or adding our branding colors requires JQuery and API access. On the reliability side of things, we were never able to fully implement Sisense as our only reporting/BI method for end-users. It was a near-weekly occurrence that we'd design and develop a dashboard to be shared with end-users, only to find that overnight it doesn't work anymore, having tested and worked 100% the day before. Authoring dashboards and widgets were also very cumbersome, often taking multiple attempts to achieve simple actions, like drag-n-drop moving of elements and organizing with folders. Their support hours and response times did not at all align with our company's working hours or expectations. The amount of time our development team had to repeatedly spend away from improving our own software to get Sisense working and keep working was way too much. We were at first able to offset some of the SQL/report creation from being a development task to other staff. A few times were could turn around an end-user request faster than having to rely solely on the development staff. Running a very lean team, the benefit of having a dedicated developer or team of developers just to implement embedded analytics would be of great benefit to fully utilize the depth and power Sisense does offer, with some elbow grease.

  • Verified User in Management ConsultingSmall-Business(50 or fewer emp.)
    Review
    4.0

    Sisense does a very good job of doing the basics, like querying databases, creating data models, creating dashboards from those data models, etc. The user interface is visually appealing and easy to navigate. It offers a full suite of functionality with detailed training and onboarding for users who are new to the system, and even if you are new to the concept of visualizations, you can orient yourself to the system and its logic to get up to speed very quickly and effortlessly without any issue. The product is designed to be used or developed by a multitude of users, from beginners to advanced users. This tool is good for deep insight and advanced analysis like customer segmentation, forecasting, regression It cannot be custom styled very mcuh. We sometimes have to write scripts to perform sometimes simple options. Our on premise server can sometimes need a reboot but we are running on an old version. Sisense are focusing on Linux and we are on Windows. We ran a trail upgrade and not much had changed. I would like to see more widgets I would look to use the Linux version and using their own managed cloud environment rather than on premise This is giving us a faster and deeper understanding of our Business . We are also using this for operational purposes too. We have 3 large wallboards presenting Sisense statistics that our operations team use on a day to day basis. We are pulling data from all our systems. We also have Sisense embedded in our core business solution for our clients to utilise as well

Negative Comments
  • Verified User in Outsourcing/OffshoringEnterprise(> 1000 emp.)
    Review
    3.0

    Most helpful/Useful feature of Sisense: Although my organization hasnt purchased Sisense Narratives, its the one feature that sold me on the product. Im also a huge fan of the Pulse feature. Upside: Sisense connects very easily to a larger variety of data sources than some of its competitors. Lamentably, I find Sisenses out of the box features to be extremely lacking as compared to some of its competitors. For example, Ive had to go to its marketplace to locate add-ons to replicate the dynamic visualizations that I was able to make using another business intelligence tool. Additionally, I was surprised to discover that Sisense doesnt have an extensive library of 3D rendering extensions, which combined with logarithmic functionality are great for visualizing data with lots of data points. Comparatively, Excels built-in 3D rendering options are more robust. Ironically, the biggest downside to using Sisense doesnt have anything to do with the application itself, but with their inefficient tech support model. Moreover, its my belief that their response to support tickets isnt necessarily aligned with the severity of the customers issue. For example, when I recently submitted a ticket of a critical nature, indicating that my system was down. Nonetheless, it took their support team a total of 8 days to remediate, when it should have taken 1 or 2 days at most. My Recent Experience with Tech Support Day 1: Submission of Support Ticket Categorized as Critical System Outage Hours after submitting a ticket, someone from tech support (or perhaps it was a bot) replied with an article listing various scenarios which could be the cause for the critical outage and suggestions for remediation. Essentially, I was tasked by support with determining if any of the scenarios listed were the reason for the outage. Day 2: Suggestions Followed & System Logs Uploaded to Support Portal Upon learning that none of the suggestions referenced in the article resolved the issue, supports next response was to task me with finding and uploading system logs to their support portal for them to review. Day 3: Support Reviews the System Logs Ironically, after reviewing the system logs, support informed me that Sisense wasnt working, which is of course why I submitted a support ticket in the first place. Finally, they offered to schedule a troubleshooting session via ZOOM. Days 4 & 5: Scheduling the Support Call Expecting that they would work around my schedule, I replied with my availability. Support instead replied with THEIR availability by forwarding a link to their calendar. In every instance when I have received one of these links, there wasnt an available time slot for at least 24 hours. Day 6: The 1st Support Call Ultimately, while on the call with tech support, I was pleasantly surprised to discover how eager they were to resolve the problem. Unfortunately, after troubleshooting for nearly 2 hours the support tech couldnt resolve the issue and had to end the call to confer with the team. Days 7 & 8: Scheduling the 2nd Support Call & Ticket Resolution After receiving a 2nd calendar link and selecting the earliest available time slot which wasnt until the next day, I found myself on a marathon 3 hour troubleshooting session with a tenacious support tech determined to remediate the issue. He was successful. A few takeaways from this experience and many others like it that Ive had with Sisense. During the inordinate amount of downtime between responses from Sisenses tech team, Ive learned that I must work in parallel with them to resolve and close out my own tickets. Ive beaten them to the solution on at least 3 or 4 occasions, and for none other reason than the poor efficacy of their support model which moves at an almost glacial pace. As an aside, Id like to point out that in at least one instance, support closed out a ticket without there being a resolution. Consequently, Sisenses DIY brand of seemingly customer-phobic service, even when all systems are down, sends a message that their customers tech support needs arent a priority, which undermines both its product as well as its reputation. Once more, when Ive had the occasion to actually speak directly with members of their tech support staff theyve always been very pleasant and extremely eager to resolve the issues, and have often done so masterfully. Its not the people, its the process! Id gladly change this review if Sisense were to reset the bar by providing exemplary customer service. Negotiate SLAs for providing technical support assistance Synthesized client data to discover industry trends. Leveraged insights gained from trend analysis to enhance operations and technological systems for our clients. Additionally weve used Sisense to track, benchmark and improve the productivity of our employees working in the field.

  • Jeremy C.Mid-Market(51-1000 emp.)
    Review
    3.0

    Sisense's customization has proven to be quite useful for us. Accessing the javascript API has allowed us to satisfy some nuanced customer requests and also build in some "personalization" for each customer dashboard. We've also developed some custom widgets that are used often. I'm anxious to see what Periscope brings when they fully integrate. In my opinion, the customization comes at the expense of what is seemingly basic functionality that should be available in a BI app. Custom sorting shouldn't only be available via a custom script. Showing additional tooltips shouldn't only be available after downloading a plugin and deploying it on the server. Javascript is not a common skill amongst analysts (whereas Python and R are common skills), so it's not reasonable to expect that the API will be a value-add to a team of analysts. Additionally, the Elasticube model (at least for us) is somewhat rigid. New custom columns can't be created on the fly, they need to be created in the cube and the rebuilt. The problem is, only admins can alter the cube, not designers, even though admins will typically be whoever is managing the server (system admin, data architect, etc.) and designers will be analysts. Forcing analysts to request engineering time for something as simple as creating a custom column is inefficient. To summarize, it seems like Sisense was built with the developer/engineer in mind first, not the analyst. Do your homework and make sure you thoroughly trial/test it with analysts who will be designing/building the dashboards. The customization via javascript seems like a value-add, but if you don't have the resources to actually take advantage of it then it doesn't really help you. Keep in mind this may all be moot once Periscope is fully integrated. We collect data for our customers and deliver it to them via raw data delivery or a curated dashboard showing insights. It's not really a "problem-solving" tool for us as much as it is a data delivery tool. The goal is to deliver that data in such a way that it helps our customers realize the value of what we're doing for them. The benefit is that we're able to create these dashboards quite quickly and for the most part our customers like what they see.

  • Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
    Review
    0.5

    Our Sales/Account rep was great to work with, they really seemed to get our pain points and advocate for us with technical support. The online support community has a ton of articles and shared ideas between users. It is not a low-code BI solution. Most of the dashboard and widget customizations have very few WYSIWYG options, it's mostly all customizing code. Just trying to bold text, format tables, or adding our branding colors requires JQuery and API access. On the reliability side of things, we were never able to fully implement Sisense as our only reporting/BI method for end-users. It was a near-weekly occurrence that we'd design and develop a dashboard to be shared with end-users, only to find that overnight it doesn't work anymore, having tested and worked 100% the day before. Authoring dashboards and widgets were also very cumbersome, often taking multiple attempts to achieve simple actions, like drag-n-drop moving of elements and organizing with folders. Their support hours and response times did not at all align with our company's working hours or expectations. The amount of time our development team had to repeatedly spend away from improving our own software to get Sisense working and keep working was way too much. We were at first able to offset some of the SQL/report creation from being a development task to other staff. A few times were could turn around an end-user request faster than having to rely solely on the development staff. Running a very lean team, the benefit of having a dedicated developer or team of developers just to implement embedded analytics would be of great benefit to fully utilize the depth and power Sisense does offer, with some elbow grease.

GetApp
4.5
Top Comments by GetApp
Positive Comments
  • Brice T.Banking
    Review
    5.0

    No drawbacks as such

  • Anonymous ReviewerRetail
    Review
    5.0

    No Comments

  • Hakan C.Broadcast Media
    Review
    5.0

    No Comments

Negative Comments
  • Molly B.Marketing and Advertising
    Review
    1.0

    I was searching for a new data visualization tool for my company and came across SI Sense. After exploring the tool, I found it to be not very user friendly compared to its competitors and very limited with the provided visuals. My company was just looking for a versatile took, while SISense seemed to emphasize its data cubes and data transformation tools in their pitch. We decided to not go through with the purchase and received kind of a rude email from the sales team for wasting their time.

  • Rhoda G.Hospital & Health Care
    Review
    2.0

    No Comments

  • Anonymous ReviewerEntertainment
    Review
    2.0

    No Comments

Trustradius
3.4
Top Comments by Trustradius
Positive Comments
  • Andrew PeesManaging Partner
    Review
    5.0

    Basically, less resource intensive, lower cost and time to production, faster results with less time and fewer headaches while providing incredible service response time.
    The SiSense forte is anything visual, obviously. It is Wwell suited for so much, but the basics remain - data connectivity, usage and flexibility allow for serious mash-up ability. Areas perhaps not as fitting for use? Pixel perfect and report writing tools could be more robust. Depending on specificity of client need, we will resort to tools like Telerik or SSRS depending on set up (i.e.- cloud or premise). Another area is mobile. While we saw huge leaps forward at the end of 2015 and early 2016 in mobile, we would like to see a more flexible mobile experience. Real-estate on mobile is always a concern, so it's understood why some of the early releases are essentially wire framing the web version.
    Sisense professional services is particularly responsive and helpful for the numerous complexities you can throw at it. Flexibility. The product is very elastic, allowing areas to be custom built, embedded or modified as fast as one can think of the need Easy to assign data playgrounds to more savvy internal consumers of the product. Gives advanced general users easy ability to build their own dashboards or metrics. Handles vast amounts of data seamlessly. Use cases involve over a billion records, regularly, and it is handled with ease across multiple platforms. To be clear, however, we also spec machines to SiSense recommendations, as well, but we would do that with any company. Basically, SiSense hassles us and the companies we use it for, the least of any product we have ever used. At first we were skeptical, but became a believer after continued use and practice. Short lead time to advance use. Within 6 months, BI Devs will be pretty advanced. Within 1yr, they will be completely thrilled, within 2yrs you will be giving SiSense Ideas SiSense reacts to issues we have found immediately, and many times implemented ideas under new versions. They are VERY good about listening. Any company that acts like their product is problem free is lying. SiSense gets to it straight away and asks for feedback and in return, tracks and acts on it. Great at mashing up data from multiple different data sources. JS Extensions engine which allows to create really powerful tailored features
    Some version releases can knock out custom JavaScript, which can be annoying at times. We always do version upgrades with all products into our dev environment first, so its never placing us at risk. Plugins in ETL tool are powerful, but configuration could be a little easier.

  • Eric ZuehlkeVice President of Information Technology
    Review
    4.5

    In the vendor selection phase of the project, we evaluated Tableau, Domo, Qlik, Phocas, Dundas, and Thoughtspot. The initial evaluation of overall TCO eliminated Thoughtspot. The major drivers of the project were ease of use and ease of implementation. We felt that Phocas and Dundas did not fit those requirements. Once we got to the final four contenders, we built a POC for each of them and evaluated each with our own data. Both Tableau and Qlik seemed to be more focused on everyone being power users and creating their own dashboard to research the data. We were looking to implement a product that had a small number of power users that would build dashboards and publish them to our user base. Domo and Sisense were the two products that fit that architecture well. As we allowed our internal users to evaluate the software, there was a clear preference to Sisense.
    Sisense is a great tool to provide non-technical users in your business [a way] to gain visibility to dashboards that display metrics defined by power users. It is well suited to bring in multiple sources of data and provide them in one interface to your user community. It is not well suited if you are looking for a tool to allow multiple users to perform analysis on your data and constantly change the metrics and parameters that are being investigated. The focus is on power users and administrators deploying dashboards that allow users to view metrics and slice data based on filters. The dashboards look very modern and the flexibility that the designers have to shape the dashboard is great.
    Sisense owns the implementation by assigning a customer success manager that has the power to assign resources as needed to help you accomplish your goals. The GUI (both front-end and back-end) is very intuitive and user-friendly, which allows the company to adopt it quickly and allows the administrators to focus on the layout and usage of the dashboards. The technical support team and professional services team are both very knowledgeable and helpful.
    The onboarding process that you start with misses the mark. The concept is for you to start slowly and build over time, which can be a challenge if you are a technical person and want to move rather quickly. The exporting feature could use some improvement. There are four total options for getting the data out of the browser to be able to share, but there are no templates that allow administrators to have control of the output of the exports.

  • Ken Hui ZhengSenior Insight Lead
    Review
    5.0

    We evaluated each software and chose 4 candidates to build a proof-of-concept for the most complicated and challenging reporting scenario at our company with real data and business requirement. We selected SiSense because its strengths and abilities (fast-to-deliver, small investment, big-data capability) best solve our problems and meet our business needs.
    SiSense is very approachable and implementable, compared to other BI applications with similar functionality in the market. SiSense is a great for - companies / departments that need agility and fast delivery in BI and data analysis- small to mid size companies - companies that need to analyze large amounts of data SiSense is less appropriate for- companies that have a large hierarchy structure and complex data permission requirements
    It is fast to setup, develop, and deploy. It requires no tuning to handle large amounts of data. it is easy to maintain and has low software license and hardware costs Elastic Cube makes it easy to maintain consistency in data relationship / data definition across all reports, The dashboard builder could construct complicated dashboards from the data model with lowest granularity level (minimal or none data aggregation before loading data to SiSense ).
    SiSense doesn't have a comprehensive data permission authorization capability. It could be difficult to manage the data access permissions for an organization with a large hierarchy structure or for complex authorization requirements. SiSense does not support merging two dimensions on-the-fly when building reports in BI Studio (the report development tool in SiSense). For example, there were a user table and a revenue table in the ElastiCube. To show user growth and revenue growth in one chart, I can not build the chart directly. Instead, firstly, I needed to bridge two date dimensions, the user sign-up date and the revenue date, from the two tables in ElastiCube Manager ( the cube management tool in SiSense). Secondly, I used the bridged date dimension to build the chart in BI studio. This leads to a complicated data model and the reduced flexibility in ElastiCube. ElastiCube does not support outer-join tables when modeling data. Though it's always feasible to build reports that have outer-join logic, some minor work-around is required.

Negative Comments
  • Eric ZuehlkeVice President of Information Technology
    Review
    4.5

    In the vendor selection phase of the project, we evaluated Tableau, Domo, Qlik, Phocas, Dundas, and Thoughtspot. The initial evaluation of overall TCO eliminated Thoughtspot. The major drivers of the project were ease of use and ease of implementation. We felt that Phocas and Dundas did not fit those requirements. Once we got to the final four contenders, we built a POC for each of them and evaluated each with our own data. Both Tableau and Qlik seemed to be more focused on everyone being power users and creating their own dashboard to research the data. We were looking to implement a product that had a small number of power users that would build dashboards and publish them to our user base. Domo and Sisense were the two products that fit that architecture well. As we allowed our internal users to evaluate the software, there was a clear preference to Sisense.
    Sisense is a great tool to provide non-technical users in your business [a way] to gain visibility to dashboards that display metrics defined by power users. It is well suited to bring in multiple sources of data and provide them in one interface to your user community. It is not well suited if you are looking for a tool to allow multiple users to perform analysis on your data and constantly change the metrics and parameters that are being investigated. The focus is on power users and administrators deploying dashboards that allow users to view metrics and slice data based on filters. The dashboards look very modern and the flexibility that the designers have to shape the dashboard is great.
    Sisense owns the implementation by assigning a customer success manager that has the power to assign resources as needed to help you accomplish your goals. The GUI (both front-end and back-end) is very intuitive and user-friendly, which allows the company to adopt it quickly and allows the administrators to focus on the layout and usage of the dashboards. The technical support team and professional services team are both very knowledgeable and helpful.
    The onboarding process that you start with misses the mark. The concept is for you to start slowly and build over time, which can be a challenge if you are a technical person and want to move rather quickly. The exporting feature could use some improvement. There are four total options for getting the data out of the browser to be able to share, but there are no templates that allow administrators to have control of the output of the exports.

  • Erik LuxhojOwner
    Review
    3.0

    We used SiSense to deploy a solution for a customer. The customer needed a reporting solution and business information analysis to partner with their Wonderware HMI system. The product is being used by a specific department in one of their manufacturing facilities.
    I would ask the following questions if I did it over again: 1) What type of tech support do you offer? Is it a ticket submittal type support system? Online chat? How robust is that system (support)? 2) Can you give me an example of an super high end looking report? 3) Can you give me a clean, simple type report formatted perfectly for printing?
    The data cube feature of SiSense is extremely powerful. It allows you to integrate with many different data providing systems. For the application we used it for, we had to use an ODBC driver to interface with an Allen-Bradley data collection system. SiSense was able to handle that data exchange very well. The visual front end of the SiSense reports is very sharp looking. The reporting and monitoring screens look very clean and professional. You can pretty much match any GUI you are using on the customer's manufacturing floor. In the application we deployed SiSense for, we were able to seamlessly match the Wonderware HMI screens and then run SiSense on an external monitor so that it looked like the SiSense data monitoring screens were part of the HMI. SiSense is easy to learn. When we were trying to decide if we wanted to purchase the license, we were able to download a trial version of the product to get a feel for it. SiSense also setup a webinar for us and walked us through a typical setup. It was very helpful.
    One area that was not exactly perfect for us in terms of SiSense was the licensing system. It was very expensive, and the license was not a lifetime purchase. Their license has to be renewed yearly. SiSense does a great job making the reports look awesome. However, what if the customer wants plain/jane reports? I wish there was a "simple" mode or something similar for a functional but clean and simple report interface. SiSense's tech support was adequate, but I would only give it a 6.5 out of 10. They were not able to answer our data cube problem. We found the solution on our own and copied them on it.

  • Daniel ColussiDirector of Data and Innovations
    Review
    4.5

    Sisense is used to give our educators on staff real-time feedback on the performance of their students. Using various coding techniques the dashboards are directly integrated into our student management system. All staff members across the state utilize the product. It addressed the need for all key performance data located in one place and in a timely manner.
    I don't write many glowing reviews but this company has all the right things going for it. This product is particularly suited to companies with little fat in the IT side of things. One person with middling to good computer know-how can create everything they would need. Your prism web and elasticube can run on some pretty inexpensive hardware. The place where I placed emphasis was in lots of RAM and a fairly decent multi-core processor. To round it off, my biggest measure of how my experience is going to fare is the priority of the vendor in the area of customer service and it is superb.
    Elasticube technology simple to use - extremely flexible and easy to use. You have many built in plugins to connect to multiple sources of data and the ability to build an API connector if needed. Short Development time - build comprehensive dashboards on the fly and push changes instantly to the web Customer service - big strength here. They have a very responsive support staff that will help you figure out any issue. I have them all on Skype if that tells you how accessible they are.
    Discrepancies between what you see in the designer and how it is displayed on the web. It does not look as polished when published. Fortunately I have been already shown a sneak peek into the upcoming v5 and they moved the designer completely to the web. Documentation on how to accomplish some things is sometimes left to much to the interpretation of the user. I would like to see a more comprehensive guide in different areas such as their API designer and some of their SQL design pieces. Some stability issues within the prism web environment. Not sure if this is something at fault on my end or theirs.

Capterra
4.5
Top Comments by Capterra
Comments
  • Andrew P.Partner
    Review
    5.0

    I had first introduced SiSense to a Midwest business in Ohio. It is a nice sized firm focused on Revenue Cycle Management for Radiology Practices across all 50 States in desperate need of modernizing both the look and feel of their current set-up, as well as the functionality. While knowing reporting upgrades were necessary, I knew that whatever the choice, I needed to be absolutely precise when replacing the old with the new. I also knew that we needed to run both systems in parallel to implement safely and smartly. All of these items were communicated to every vendor during the vetting process and for nearly a whole quarter- It was the incumbent verses the likes of SiSense, Tableau, Domo and others. Ultimately, I chose SiSense based not only on the product's flexibility, but the company's "All-Hands-On-Deck" approach to understanding our business prior to telling us that it would do things that it couldn't. From the pre-contract "sales funnel" to the on boarding staff's attentiveness, there was patience and willingness to help us learn and embrace all feature sets helpful to the business. In the end, I would and will use SiSense over and over again. For small to medium size businesses, the product is pretty straight forward using a quantitative and tenured employee or two. For larger, more complex installations, I do recommend having a web/app/dev type of staff member available during the initial build process, which is what I ultimately did, but ONLY due to the complexity of the metrics needed to run this particular business. Today, the product continues to take on new shapes and forms, especially as ad-hoc requests encourage reporting in ways deemed previously unattainable to this company. Finally, with the continual attention to detail that SiSense provides to its clients, even during their own growth, I will gladly use and recommend this product for large, medium or small implementations across the foreseeable future.

  • Collin S.Head of Product
    Review
    4.0

    We use SiSense as an OEM tool in place of a traditional OLAP deployment. We chose SiSense due to the out-of-the-box nature of the product, as it was quick to implement within our stack. By far, the most impressive part of SiSense has been their customer success team. Edan has been an incredible success manager for us - professional, responsive, and informed. He's managed expectations on our end exceptionally well and accurately and gotten us the help we needed when we needed it. He's the primary reason four this 4-star rating - he's been simply fabulous.
    The dashboard creation wizard is pretty robust and fairly easy to use. You will need an SME within the organization - this isn't a tool that I would simply throw at someone and expect them to learn in a few weeks, but that's largely due to the wide range of capabilities the tool has. However, the wizard is much more intuitive compared to a tool like Tableau. The UI of the dashboards is beautiful and offers a nice range of customization features. It's a much prettier dashboard than Tableau. Finally, the ability to write custom Javascript for formatting preferences has proven to be a very nice feature.
    The cube processing itself is quite limited - this is not a big data tool. Cube builds on our dataset take almost two hours. Part of this has to do with our Elasticube design being suboptimal, but I would argue that just provides evidence that you need a very technical SME within your organization who has experience designing OLAP models. My major objection is pricing - they charge on multiple vectors; by cube and also by a user. It's complex and the costs ramp up very quickly. I wish they'd pick one vector to price on, as it would make both budgeting and affordability much better.

  • Endre F.Enterprise Intelligence Manager
    Review
    4.0

    Sisense makes you think about BI at the next level. It removes the dependency of cumbersome IT functions and gives the power of data right into the hands of the business. The deployment speed and the ease of value delivery sets it apart. Its visuals are clear, easy to build, interactive and flexible. It can deliver BI and analytics at a fraction of the cost of its competitors. With 18 years in BI and analytics, working with most tools, this is probably the first one that understood the end game of BI: it is not about IT, it is about the business.
    Sisense is super fast to deploy and roll out. It is feather light on traditional IT resources allowing focusing on analytics instead of never ending implementation meetings. Super fast and easy value delivery through dashboards on any screen. The Pulse feature with which users can pick their own selection of KPIs is superb. Meshing up live data with any data source allows for adding the platform to digital products as well as be the go to tool for the business with deployment times under a day. Sisense is the way to go if you are aiming for a flexible analytics function that is deeply embedded in every business area.
    I would not really call these cons, Sisense development is fast with a huge dev community. Yes, you still need to build your semantic layer and there is room for further improvements from Sisense. Some basic formatting options are missing that makes export to PDF a pain, no option to export to PDF. Some Java related stability issues and the function set has much room for improvement.

  • John H.Program Manager
    Review
    4.0

    We purchased the Sisense Dashboard application about 8 months. My company provides Broadband Service Assurance Solutions to companies all over the world. The product and services provided in many ways are customized to a particular market based on their specific needs and network. However one common theme in all markets is improving testability which is measuring the accuracy at which measurements and analysis are performed. The Sisense Dashboard application was chosen as it provides a comprehensive set of tools allowing implementation of customer specific dashboards in a short period of time. The people at Sisense are extremely knowledgeable about their product and are always willing to assist. I have had the pleasure to work with many individuals within Sisense and have many productive meeting and conversations with Alex Rich, the Tollgrade Customer Success Manager.
    There are so many options and capabilities with the dashboard application that I see over time being able to enhance what I deliver to the different markets. This is important to keeping customers engaged.
    Customer service trouble tracking is sometimes difficult to keep up with; tickets are closed before having an opportunity to look at suggested resolution.

  • Maxime N.Vice-President
    Review
    5.0

    Working in healthcare, we needed a powerful tool that would allow us to make our clients capable of easily visualize and understand their data in order to improve their operational productivity as well as the quality of care they dispense to their population of patients. Thanks to Sisense, we offer a complete libary of dashboards and even allow clients to create their own dashboards. It allowed us to bonify our offering and therefore increase our revenues while better serving our clients.
    Sisense is easy to install and setup. It easy to use, both on the data modelling and dashboard design aspects. It makes it the perfect tool to quickly set up added value dashboards and begin your shift towards understanding your data. Sisense is also easy to embed and therefore makes it easy to provide our users with self-service analytics. Sisense's customer success team is great and will make sure you quickly see the value of their product through a customized onboarding process.
    The fact that multiple data models (elasticube) are competing for resources (mostly RAM) on a single server.

  • Joseph P.Senior BI Analyst
    Review
    5.0

    One of the things I like best about SiSense is how it's out of the box ease of use has the ability to evolve into a much more advanced analytics tool with continued use. Plugins, custom javascript, upgrades, and new features ensure that I'm always improving the analytics I can do with the tool. Also the ability to set regular email reports, download dashboards as pdfs, and quickly push changes to the users lets us answer business questions on demand in a way we never could before.
    One of the things I dislike most about SiSense is their Elasticbue build process. As our data models have expanded we've found it difficult to manage the build times of our larger cubes which can take several hours to build. For instance, we cannot build changes to the cube while one of the regularly scheduled builds is occurring and the 'stop build' functionality has never been very responsive. It is my understanding that the next version will completely redesign the build process so I'm looking forward to seeing these changes.