Smartsheet Reviews

Matthew P.Enterprise(> 1000 emp.)

3.5

Smartsheet is a really user friendly and aesthetically pleasing project management tool. The inbuilt automations are simple and intuitive. The ability to set up alerts and ensure that communication and tracking occurs within the application is superb. I use Smartsheet everyday and I never have it closed, we track a wealth of data in our sheets and the entire team benefits from its simple presentation. Review collected by and hosted on G2.com.

Deena D.Senior Business Analyst

5.0

I love being able to use Smartsheet for a variety of different functions. I work in an administrative office in higher education. We use Smartsheet to help with the intake of document signature requests, requesting time off and reporting leave usage, organizing Policy Office data, and much more! I have made Smartsheets for professional functioning and extra functions--talk about an easy potluck sign-up! I love to use Smartsheet Dashboards, as well. I have created many Dashboards to display data utilizing charts and links. I even changed the colors in the Dashboard to match our organization's branding colors, making us look professional. This has been helpful, especially for presenting data to our executive leadership. Review collected by and hosted on G2.com.

Bradley M.Mid-Market(51-1000 emp.)

4.0

The Data Shuttle integration allows our team to track shipments from the moment the EDI arrives in our system. We have also set up many automations to run once the Smartsheet is refreshed to cut down on the number of emails our team has to compose and serve as an initial safety net to catch data issues that may arise. Review collected by and hosted on G2.com.

Verified User in Building MaterialsMid-Market(51-1000 emp.)

0.0

I would NOT recommend this company to anyone -- business or individual. Review collected by and hosted on G2.com.

Jeff N.Wellness Coach & Fitness Trainer

1.0

Slowest app to load, sometimes takes several reloads for app to become available. Slower than any other app I use. Downtime for maintenance. Have to log back in after maintenance. Adertisement banners appearing across top of page more and more. Can't merge cells. Did I mention it's s-l-o-o-o-o-w? Review collected by and hosted on G2.com.

Susan L.Owner/Operator

1.0

Printing it is tedious. Review collected by and hosted on G2.com.

Jodie S.Airlines/Aviation

5.0

SmartSheet is an excellent project management tool that offers a range of features that can help businesses streamline their processes.

Anonymous ReviewerTelecommunications

5.0

The Smartsheet application provides vide range of templates to choose and gives us the flexibility to integrate with many other application and get the data into the Smartsheet for efficient report . This application helps to demonstrate the top management on the progress of any projects that are being run with in the company with accurate metrics.

Jitendra B.Higher Education

5.0

After using it several times, I've seen some of the nicest aspects of it, such how simple it is to get started and establish projects, tasks, and deadlines thanks to Smartsheet's user-friendly layout. High levels of customisation are possible with Smartsheet, including the capacity for creating unique fields, rows, and templates. Smartsheet's collaboration capabilities make it easy to interact with members of the team in real-time, like discussing, publishing, and assigning tasks.

Angela B.Events Services

1.0

Kundenservice reagiert nicht mehr. Wir haben bezahlt und Smartsheet hat einen falschen Account freigeschaltet. Wir haben darum gebeten, unseren alten Teamaccount wieder freizuschalten. Dafr haben wir auch die Account ID an Smartsheet bermittelt. Leider reagiert Smartsheet darauf nicht. Also bezahlen wir derzeit fr einen Account, den wir weder bentigen noch nutzen.

Suzanne S.Government Administration

1.0

Very limited customization options, capacity issues require numerous backend sheets that make updates or changes very difficult, many "can't do's, outdated interface and auto-responses (many clients thought they were spam!), needed numerous time consuming workarounds and subpar tech support.

Gregory D.Apparel & Fashion

1.0

Setting up the plugin for Jira is complicated. No matter how many features Smartsheet adds to their product, it's just still not as collaborative and friendly to use as Google Sheets.

Verified UserDirector

10.0

Our teams had been managing detailed projects via Excel, Google Spreadsheets and Powerpoint before I recommended Smartsheet. Smartsheet provided the ability to have shared, detailed views for project managers and consolidated views for executives, which helped everyone easily stay on the same page.
Stay organized. Smartsheet was like a spreadsheet on steroids with very smart features for keeping everyone on the same page. Show what matters. We used the nested rows feature A LOT in order to hide details when not needed, that made project management very efficient with simple clicks to dive deep. Stay up-to-date. With the spreadsheets updated in the cloud, anyone from our worldwide team always had easy access to update and view the most current project status.

Kristin KomassaTeam Coordinator

10.0

Smartsheet is the hub we use to centralize all information: property details, client communication, vendor resources and more. With the information consolidated and easily accessible in Smartsheet, Colliers has won more business, improved communication, and created a culture of transparency.
Colliers’ property managers use the mobile app to snap photos of their sites for accurate record keeping. Alerts and reminders automated in their sheets, property managers never have to worry that they may be dropping the ball or missing a site visit – reminders are scheduled well in advance. Now, site visits run like clockwork. When we meet with new clients for the first time, Smartsheet is a selling feature for our services. Managers have true visibility into the workload of their staff. We’re able to compare portfolios side-by-side and also run reports across sheets and portfolios.

Kartik ViswanadhaSenior Systems Engineer

10.0

Its currently being used in IT to do the Project Management Work. All the Tasks, Timelines & Issues are being tracked using Smartsheet
Usability Graphical Tools No learning curve needed, if you already know excel

Verified UserDirector

2.0

We use Smartsheet to record and report on all of the services provided by our organization. We are grant funded and so we need to report to our granters in very specific ways. Smartsheet allowed us to build a really complex and robust array of functions and reports to fulfill this need. We have 30 people using the software, and everything is text-based entries or attachments.

Verified UserManager

2.0

We were using Smartsheet to track tasks and projects in the team. It was also an excellent way to track data and trends, but this whole thing has been eaten up by transitioning to Jira and Office365 suite.
Need better use cases or reasons to use it instead of other products. The feature set is becoming obsolete.

Verified UserC-Level Executive

3.0

Smartsheet was used across our organisation to manage in a controlled deadline framework. It was good to have some visual dependency between parts of a project and being able to visualize where the team stands on the project in comparison to the ideal timing for delivery. Management members were using the software as a true representation of the achievements of the organisation
bad user interface experience difficult to get into it without proper training

Sadaf G.Sustainability Analyst

4.0

We have a global team of collaborators often working on the same document. SmartSheet, being a web-based collaborative tool makes it effortless to delegate and track tasks, allocate resources, and oversee budget in a concise form. The transparency in this tool is exemplary as one can view activity logs and track changes. Unlike its main competitor MS Project, SmartSheet is capable of tracking real-time workflow wherein changes made by one individual can be reflected across the entire team in an instant. It functions spectacularly on a range of operating systems (I use it on iOS as well) and has proven to be a cohesive platform to visualize project data in real time, all in one place for all relevant team members to view and work on. I would highly recommend SmartSheet for teams who are looking for project management software that requires minimum training with maximum output.

Kirstine L.Office Manager

5.0

I work for a small construction company who used to keep all their information "in their heads, or on the back of a fag packet"!!! This has revolutionised the way they work and not only stopped them from forgetting things but also given them the ability to look at live costs and income. They now have a dashboard to see the 'big picture', individual Reports to show their own specific projects, an automated transfer of information to accounts when they mark a job as complete, reminders, comments so they can stay up to date with any info added by other people, and so many other little 'life hacks' that make their lives easier. Smartsheet has changed the way we all work immeasurably for the better. I couldn't recommend it more highly.

Nick B.QA Coordinator

4.0

I solve the problem of tracking how my employees profit on many small profit/small margin projects. This allows me to see who is struggling the most and who is not. My team specifically focuses on education, hospitals, and non-profits. So maintaining margins to not lose any money is important. I wrote up a story about it here: https://community.smartsheet.com/discussion/example-advanced-smartsheet-reporting-interconnectivity I've pulled off absolutely amazing things. I'm willing to go into detail and share more of what we were able to accomplish. Many of Smartsheet's examples do not solve business problems, but they do help us learn how to solve our own!

Swati S.Self-Employed

4.0

I will consider myself as one of the satisfied user of Smartsheet.I have used this software for small as well as huge projects and it came handy in both. But I would recommended that you can have another software if you are going for small projects and the budget is not so high because this platform is quite expensive and complicated in comparison to other Spreadsheet software available in the market.But if you are dealing with a bulky projects and team members are more than three then definitely use this software as your work will becomes very easy ,it will also help you to save a good amount of time and effort.

Nick A.Managing Director

5.0

Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21 staff) we have some industry specific software for design and quoting, but most out of the box ERP software doesn't fit. We don't have an IT department so anything we use needs to be robust, and my background in programming has enabled us to implement some nifty systems using Smartsheet, but without the hassle of actually writing and then maintaining our own programs. Excel just doesn't compare, and is not cloud native so just doesn't work so well even in Office 365. We genuinely cannot live without it.

Devendra Kumar S.Manager

4.0

My overall experience with Smartsheet has been great. It has allowed us to streamline our project management process, enabling us to better track progress, assign tasks, and manage resources. We have realized several benefits from using Smartsheet, including improved communication, better visibility into project progress and status, and improved collaboration between team members. Additionally, Smartsheet has allowed us to automate some of our project management tasks, saving us time and effort. All in all, Smartsheet has been a great tool that has helped us improve the way we manage our projects.

sbcardinals

5.0

We use Smartsheet for work, and it's been a great tool. There are so many different things you can do with it, and there are a million different graphs and layouts you can use for displaying large amounts of data. It's like Google Drive on steroids. Would definitely recommend.