Smartsheet Reviews

Savannah S.Business Strategy Manager

4.0

Smartsheet makes project and portfolio management much easier for an organization that has never had these practices in place before. The Smartsheet team helped us develop our blueprints to match our process, which was very helpful for a bunch of newbies. Smartsheet is very logical and easy to learn. It's also great that there's such a big community around it, and any question you have has likely already been answered and can be found with a quick Google search. I learned tons from Youtube, even! Pro Desk is usually pretty helpful, too, though it sometimes takes a bit to get the best person to help on the phone (the more complicated the issue, the longer it takes to find a person that can help). Review collected by and hosted on G2.com.

Evan H.Small-Business(50 or fewer emp.)

5.0

Overall, SmartSheet has improved the way I manage projects and data. It's a powerful, user-friendly, and highly adaptable tool that can cater to a wide range of needs. Its cloud-based nature and seamless integrations make it a top choice for modern professionals looking to enhance efficiency, collaboration, and organization. I highly recommend SmartSheet to anyone in search of a comprehensive project management and data organization solution. Review collected by and hosted on G2.com.

Dan C.Director Of Information Technology

4.0

At one point, I used the product every day, but since I've made an effort to use more of M365, my utilization as dropped off. Review collected by and hosted on G2.com.

Verified User in Building MaterialsMid-Market(51-1000 emp.)

0.0

I would NOT recommend this company to anyone -- business or individual. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

The UI and UX is horrible. Not much different than just using another Spreadsheet program. Review collected by and hosted on G2.com.

April M.Graphic and Web Designer

0.0

Design was dated. Not fun to use and had trouble with it Review collected by and hosted on G2.com.

Jodie S.Airlines/Aviation

5.0

SmartSheet is an excellent project management tool that offers a range of features that can help businesses streamline their processes.

Anonymous ReviewerTelecommunications

5.0

The Smartsheet application provides vide range of templates to choose and gives us the flexibility to integrate with many other application and get the data into the Smartsheet for efficient report . This application helps to demonstrate the top management on the progress of any projects that are being run with in the company with accurate metrics.

Jitendra B.Higher Education

5.0

After using it several times, I've seen some of the nicest aspects of it, such how simple it is to get started and establish projects, tasks, and deadlines thanks to Smartsheet's user-friendly layout. High levels of customisation are possible with Smartsheet, including the capacity for creating unique fields, rows, and templates. Smartsheet's collaboration capabilities make it easy to interact with members of the team in real-time, like discussing, publishing, and assigning tasks.

Angela B.Events Services

1.0

Kundenservice reagiert nicht mehr. Wir haben bezahlt und Smartsheet hat einen falschen Account freigeschaltet. Wir haben darum gebeten, unseren alten Teamaccount wieder freizuschalten. Dafr haben wir auch die Account ID an Smartsheet bermittelt. Leider reagiert Smartsheet darauf nicht. Also bezahlen wir derzeit fr einen Account, den wir weder bentigen noch nutzen.

Suzanne S.Government Administration

1.0

Very limited customization options, capacity issues require numerous backend sheets that make updates or changes very difficult, many "can't do's, outdated interface and auto-responses (many clients thought they were spam!), needed numerous time consuming workarounds and subpar tech support.

Gregory D.Apparel & Fashion

1.0

Setting up the plugin for Jira is complicated. No matter how many features Smartsheet adds to their product, it's just still not as collaborative and friendly to use as Google Sheets.

Verified UserDirector

10.0

Our teams had been managing detailed projects via Excel, Google Spreadsheets and Powerpoint before I recommended Smartsheet. Smartsheet provided the ability to have shared, detailed views for project managers and consolidated views for executives, which helped everyone easily stay on the same page.
Stay organized. Smartsheet was like a spreadsheet on steroids with very smart features for keeping everyone on the same page. Show what matters. We used the nested rows feature A LOT in order to hide details when not needed, that made project management very efficient with simple clicks to dive deep. Stay up-to-date. With the spreadsheets updated in the cloud, anyone from our worldwide team always had easy access to update and view the most current project status.

Kristin KomassaTeam Coordinator

10.0

Smartsheet is the hub we use to centralize all information: property details, client communication, vendor resources and more. With the information consolidated and easily accessible in Smartsheet, Colliers has won more business, improved communication, and created a culture of transparency.
Colliers’ property managers use the mobile app to snap photos of their sites for accurate record keeping. Alerts and reminders automated in their sheets, property managers never have to worry that they may be dropping the ball or missing a site visit – reminders are scheduled well in advance. Now, site visits run like clockwork. When we meet with new clients for the first time, Smartsheet is a selling feature for our services. Managers have true visibility into the workload of their staff. We’re able to compare portfolios side-by-side and also run reports across sheets and portfolios.

Kartik ViswanadhaSenior Systems Engineer

10.0

Its currently being used in IT to do the Project Management Work. All the Tasks, Timelines & Issues are being tracked using Smartsheet
Usability Graphical Tools No learning curve needed, if you already know excel

Verified UserDirector

2.0

We use Smartsheet to record and report on all of the services provided by our organization. We are grant funded and so we need to report to our granters in very specific ways. Smartsheet allowed us to build a really complex and robust array of functions and reports to fulfill this need. We have 30 people using the software, and everything is text-based entries or attachments.

Verified UserManager

2.0

We were using Smartsheet to track tasks and projects in the team. It was also an excellent way to track data and trends, but this whole thing has been eaten up by transitioning to Jira and Office365 suite.
Need better use cases or reasons to use it instead of other products. The feature set is becoming obsolete.

Verified UserC-Level Executive

3.0

Smartsheet was used across our organisation to manage in a controlled deadline framework. It was good to have some visual dependency between parts of a project and being able to visualize where the team stands on the project in comparison to the ideal timing for delivery. Management members were using the software as a true representation of the achievements of the organisation
bad user interface experience difficult to get into it without proper training

Mark W.Managing Director

4.0

Overall: Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users.

David I.Executive Director

3.0

Overall: I used this for about a week trying to get the setup organized and operational for use. I found Monday part way through, and it was much easier to use. I felt like the cost a little cheaper but there's a reason why.

Gianluca M.Finance Director

5.0

Overall: Smartsheet is impressive, and it brings a focused option in managing all projects and expenses. Besides, Smartsheet has accumulative approach in coordinating different operational needs.

Hema V.sales development

5.0

Overall: Smartsheet is like a supercharged spreadsheet designed for teamwork and project management, offering flexibility, collaboration tools, and automation to help teams work more efficiently.

Hannah O.Verified LinkedIn UserCommunications Intern

5.0

Overall: I will keep using it as an organization tool to better communicate my needs and accomplishments with other communications teams.

Johnstone G.Quality Control Manager

4.0

Overall: We have had an easy time managing and planning projects and tasks thanks to Smartsheet.

sbcardinals

5.0

We use Smartsheet for work, and it's been a great tool. There are so many different things you can do with it, and there are a million different graphs and layouts you can use for displaying large amounts of data. It's like Google Drive on steroids. Would definitely recommend.