Used by 74% ProfessionalsFreshsales Overview
/5
- Linux
- Windows
Freshsales is a cloud-based sales automation tool that assists sales representatives in streamlining their workflow and boosting productivity. You can increase contextual interaction, manage different pipelines, find the best prospects, nurture leads, and retain existing customers to help your business flourish.
About Freshsales
Freshsales Features
- Dynamic Forecasting : Allows you to predict future sales and make necessary adjustments to your sales campaigns.
- Automated Sales Campaigns : Help to automate the process of selling, making it easier for you to keep up with your targets.
- Custom Sales Activities : You can establish and monitor unique sales activities, and keep a tab on meetings, contacts, etc.
- Chat Campaigns : Get feedback, qualify leads, connect chats, etc using contextual in-app.
- Real-Time Updates : Make better decisions with real-time updates on sales and marketing data.
- Personalize : You can personalize notifications, call preferences, email digests, alters, task reminders, etc.
Freshsales Ratings and Reviews
- Elson S.Volunteer
I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis. Review collected by and hosted on G2.com.
- Anonymous ReviewerRenewables & Environment
During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.
