Freshsales Alternatives & ReviewsUsed by 74% Professionals

Freshsales Reviews

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4.5

/5

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Freshsales is a cloud-based sales automation tool that assists sales representatives in streamlining their workflow and boosting productivity. You can increase contextual interaction, manage different pipelines, find the best prospects, nurture leads, and retain existing customers to help your business flourish.

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Freshsales
4.5
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G2
4.6
Top Comments by G2
Positive Comments
  • Aru P.Marketing Manager
    Review
    3.5

    It's very simple to use and has all the basic functions in place that are required in a CRM. The user views are spaced neatly, and it's easy to search for any particular data about the lead without much hassle. The deals pipeline is also great for having a view of what deals are in line to be closed each month. It helps our marketing and sales team to build customer lists and have set filter views. This enables them to reach out to prospects and customers at scale with updates, as well as track them and take necessary actions. The integration with Freshchat also helps us take website chats while working the sales deals. For eg, if someone is on the website and needs instant help, we are right there. Also we know where they are chatting from so gives us context. For small teams that are starting out, it is a great tool to consider. The product is easy to understand and fairly intuitive for us. The entire sales team found the onboarding process and using the tool easy. Their support team is responsive and helpful too. Not the best, but it mostly gets the job done. As more data started flowing into the CRM, we found it challenging to manage the workflows and settings without breaking things. When we make a small change to our sequence, it screws up the whole thing. There are no triggers or fail checks when we do something big to warn us about anything. And if there was anything wrong done during the initial set-up, it was almost impossible to correct it at a later stage. We write data from our website forms and multiple places to Freshsales in custom fields. Specific flows don't work following expected behaviour as in other commonly used CRMs. Freshsales doesn't adapt to us; we will need to adapt to it. Most problems have some workaround but workarounds don't work all the time, and this can get frustrating for the admin setting up the account. There are some issues with email deliverability too, when sending out bulk emails from Freshsales. I figured that many emails were not being delivered properly. The reporting on email opens and clicks isn't that great, and I have often found it misleading. When I wanted to pull out reports on certain types of users, I had to add a tag and then take a report because the built-in reporting didn't support that. As our team grows and we want more advanced features in marketing or CS, we find it quite shorthanded. We need to buy other products in their suite and it's not a very integrated experience when using freshchat or freshmarketer. Another problem with Freshsales is the speed at which they resolve bugs. We reported a bug two years ago, and they mailed us only recently, saying they fixed it. By this time, we are already considering other options like Hubspot and Salesforce. Freshsales helps manage customer relations in our organisation. We are a small team having six users on Freshsales and have been using it for 3 to 4 years for marketing, sales and customer success. We are able to track the prospects, send out sequence emails and newsletters and engage with them for our business. The core problem we are solving is tracking the prospects and leads. We write leads who visit our website into Freshsales and our sales team reaches out to them through active sales sequences and also other individual sales activities. Our marketing team puts them on a nurture sequence if they go cold. For paid customers or potential opportunities, we track them on the deals pipeline to make sure there is good tracking and timely follow-ups as needed. At different stages of the deal, we have playbooks that tell the salespeople what to do and what to send to keep the prospects engaged. Having moved from a fragmented process using Pipedrive, google sheets and multipe other things, Freshsales was a great starter. The AI sales management is not that great, but that's largely because we have a lot of incorrect data from the past. Same case with the lead scoring.

  • Esther M.Assistant Store Manager
    Review
    4.5

    I like how easy it is to shorten the sales cycle; it has powerful technology that allows me to figure out the intentions that a prospect has while visiting our website and know how to proceed with our sales marketing tactics. One of the most potent tools that Freshsales has is its sales sequence automation; it allows me to schedule many emails and SMS in bulk to ensure that the marketing campaigns are sent in a timely manner so we can reach the most clients, it is highly advantageous and it allows me to customize all the campaigns so I can make it more personalized for different prospects that want or are looking for something different from one another. The support help is very poor, I have reached out to them a few times about different questions that I had regarding the use of the software, and I received late responses from the support team. It is something that needs to be improved because a support team that works helps the software feel more reliable to me, and I will know that I can actually rely on them if something more serious happens with our data. I think that Feshsales has helped a lot when it comes to providing an automation service that helps process all the sales and helps close deals efficiently without taking hours to do so. It has created an impactful workflow that helps us speed up the daily work when dealing with clients, as well as helping us keep in contact with them by automating welcome emails and reminders, and it is a system that keeps everything in place for easy access. It organizes all the customers' basic information, and that comes in handy when trying to close a deal as we can easily access different details quickly

  • Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)
    Review
    2.5

    The interface is nicely designed and fairly easy to navigate at a high level. And then things start to fall apart. This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!! I'll keep adding to this list as I find more: Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps. See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks. Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list. See who has clicked on what link in your email - not possible. Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load. Zoom integration - not really. Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc. It's doing it's best to make it hard for me to solve my problems. It should be at least an easy-to-use CRM with some marketing and sales features.

Negative Comments
  • Adam G.CEO
    Review
    0.5

    The product is nice and simple to use - for a SaaS company with roughly 1,000 customers, it was a simple way to get organized, create some nice automation, and get things organized for our company. Unlike other CRMs, creating a new workflow is simplethe same goes for adding new fields. There was some confusion with the connection between companies and contacts, but overall it was nice. They do limit the number of workflows, and you do need a ton for this to work well. Honestly, we have had the worst experience with their support team that we've ever had with any company. Every time something would break or not work it was "a bug" they were looking into and there would never be a resolution. We were sold on Freshworks because of the integration with Chargebee...except it literally never works. Most support queries were ignored for a week or more, with the typical answer being "this is a bug that we're working on." There were constant billing issues that they would say they would credit, and then wouldn't until they were pushed to do so. It's a nice product, but we left for Hubspot and...WOW...the price isn't much different but the product is in another galaxy. The support is incredible. Freshworks is nice, but as I said, the horrible support and endless bugs and downtime made it unusable for us. One big thing for larger companies to think about - they cap parent/child accounts and workflows which can cause some serious issues. If support matters to you, and it's important with a CRM, this is not the product for you. The price and ease of use really sold us, but the bugs, downtime, and support were constantly frustrating. Freshworks helped us conceptualize a better way to organize data, although the look and feel of the company page is messy and you are unable to edit the look and feel of it.

  • John N.Head of People Ops
    Review
    0.5

    I like the idea that I can package my solution with one vendor. Unfortunately, the packages get pricy if you need customizations. Was not able to build out our solution affordably. Meet staff in Las Vegas during the FreshWorks show and was optimistic about what was possible. After my last attempt to get the system configured to my needs they could not provide the (1) item we needed custom modules, from the super expensive Forest plan. At a reasonable price so we had to give up. Too bad short-sighted sales responses lead to a lost lifetime customer. 1) Failed to meet the customers needs by offering a package with the single item needed out of the next (most expensive upgrade) Given the number of seats needed in the future, this was a no go with the Forest package. 2) Opened so many tickets it felt like musical chairs in support. 3) Had to upgrade endlessly to get the configuration going 4) Support through responsive isn't helpful because they go too fast, I was trying to use a solution partner to get a long-term relationship going with FreshSales but they didn't get that the obstacle was pricing with 1 feature needed from 5) Its an empty box like salesforce but no options for plug-and-play industry customizations to short cut or expedite a start. It is ultimately less expensive to just go with salesforce since there are so many preconfigured solution partner options. We also found that our industry-specific solutions work just as well but we wanted to scale with FreshWorks. I'm leaving for salesforce you would consider moving from salesforce but you will pay in the end. bad support has no The biggest benefit is it's fully integrated we love that idea.

  • VIGIL V.Manager, Inbound Marketing and Sales ( India and International Expansion)
    Review
    2.0

    One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month. And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure. Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted. The integration with Freshcall made it possible to track all sales calls , which was essential for us since our entire team is inside sales and conversation over a call needs to have certain quality standards. The integration allowed us to associate each call to a deal/contact based on their phone number. Which made it easier for our quality to check the same. Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to filter Deals in the pipeline view beats the entire purpose of a pipeline view wait for it to evolve another 6 months should be good, We have been using Freshsales for sales and lead tracking, especially for our inside sales team. Another thing we wanted was detailed analysis and reporting which Freshsales lacks. From benefits point of view, it was easier to track our sales lifecycle. We have been able to fathom the resources required for our sales volumes and adjust the manpower and shifts accordingly

GetApp
4.5
Top Comments by GetApp
Positive Comments
  • Bryan B.Management Consulting
    Review
    5.0

    The training and onboarding were excellent. They always made time for the newbies in our group.

  • Anonymous ReviewerEducation Management
    Review
    5.0

    It has been a good CRM for improving sales

  • Sarfraz H.Marketing and Advertising
    Review
    5.0

    Marvellous

Negative Comments
  • Anonymous ReviewerInformation Technology and Services
    Review
    1.0

    I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system.

  • Anonymous ReviewerComputer Software
    Review
    1.0

    I wouldn't recommend or purchase freshsales again in the future.

  • Zachary G.Retail
    Review
    1.0

    Bad..

Trustradius
3.9
Top Comments by Trustradius
Positive Comments
  • Ankit ThakrarHead - Strategic Partnerships and Alliances
    Review
    4.5

    Pricing Feature SetModern UIConfidence that Freshsales will cover all scenarios either directly or via a workaround. They have been building B2B enterprise SaaS products and this gives me confidence that they will figure out a way to meet my requirements in the future.
    It meets the core needs almost perfectly - Journey from creating a lead to closing the opportunity. Lead Management - 10/10 Contacts Management - 10/10 Account Management - 8/10 ( Currently if I create any notes or attach a file to a Deal/Opportunity it does not reflect in the Account page, which I feel should be visible). Deal Management - 10/10 Task Management - 7/10 (The task view is a little restrictive, can be improved).
    Easy To Use - Very intuitive and modern UI. Great Customer Support - Every page on the CRM has support articles that are recommended via their chat widget which are immensely helpful. If the articles do not cut it, then the customer support agent is available in 5 to 10 mins via chat. Other channels like email and call are always there but never reached a stage where I had to email or call them. Chat always did the trick. Comprehensive Feature Set - I am on the Garden plan it does what we need as an SMB and more. Value for Money - The same feature set would be offered at a higher plan by the competitor.
    Lead Score Calculation - This is unintuitive right now. This needs to be clarified on how one can reliably set up this metric. Tracking open clicks if there are multiple links in the email body. Currently, it only says the lead clicked on a link. But if you have multiple links then you would want to know which link. This is maybe too much to ask, but the ability to adjust the Row height and column width to see maximum content in one window. Something like a compact view that Gmail offers. Chrome Plugin - We can create a lead but we cannot edit the lead details from the plugin. It would be helpful if we can edit the lead details from the plugin. Tracking is possible only if the email is sent from with the CRM. It should also take place if sent from Gmail inbox.

  • Michael BrennanFounder
    Review
    5.0

    We tried to implement Salesforce for its modularity and advanced features, but we quickly realized that it would be an overkill for our need in the early stage. There were substantial costs required for the implementation in addition to the lengthy process of setting the system up. Freshsales allowed us to get all the functionality we needed for a fraction of the cost and literally in a couple of days we were ready to go with Freshsales.
    It would be best suited for a smaller company (startup or a family-owned business) that needs to manage its relationships with users and the business opportunities in a simple but effective way. Also, great for teams that work from different locations; the data is elegantly synchronized for all involved users. It is not suitable for those companies that need (and can justify the costs and resources involved) all the bells and whistles of the CRM.
    Freshsales API added into Freshdesk synchronizes the data across the two platforms. The integrations work really well: calendars, contact, and emails in Google and Office 365 are automatically synchronized both ways. Good email templates for easy scheduling of email marketing campaigns. Fair pricing options. Prompt and efficient support team.
    The reminders are not detailed enough, for example, it is not possible to set up a notification when the lead has not responded for a set amount of time. The more advances workflows are possible only with the help of third-party tools (Zapier). It takes time to list through several pages of data.

  • Rudy VeveBuiness Development Manager
    Review
    5.0

    I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time!
    I think that Freshsales is well suited for a smaller company or a medium to larger company that has remote agents. I think that Freshsales is not as well suited for a company that has to do a lot of out bound dialing.
    Freshsales does predictive strength of a lead thing very well. By assigning each lead a score to how many times and in what ways they have been contacted I am able to see at one glance how hot or cold a lead is and where they are at in their buying process Fresh sales offers an on board dialer that is an effective tool to be able to do out bound dialing and to use as a way for your clients to get a hold of you! I really like how Freshsales comes at database management and how relational every aspect of the overall database it is.
    I think if the outbound phone tool was a true predictive dialer and allowed me to load a list of numbers and just tell it to go by hitting a button that would make my job easier. I wish that Freshsales was a little bit more intuitive with some aspects of their GUI. I think that Freshsales could use a lesson from the likes of Five9 or Call Fire when it comes to the types of reporting that it can execute.

Negative Comments
  • Verified User
    Review
    3.5

    Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
    Freshsales is great for a CRM with integrated telephony, where users are of an entirely Inside Sales team. It is also very strong if you value a CRM that allows you to customise fields, descriptions, and displayed information for all of your Leads/Customers/Accounts/Deals. It is also great if your users have technical backgrounds, as the customisation and manual configuration of automation steps can be somewhat cumbersome. It isn't great if you are not happy to use their webapp to replace your email client (It works well for sending and receiving emails, but if you switch back to Gmail and open a sent message it is marked as read by the recipient, so it is important to only stay within the Freshsales client for reviewing sent emails - at the time of writing). For those who rely on outside sales teams, or want a solution that plays nice 'out of the box', I imagine you might find Freshsales to be a little difficult to use.
    Phone and Email integration Ability to fully customise the platform, fields, and workflows Value for money
    Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios. Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc. Learning curve seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing. Mobile Application works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).

  • Ankit ThakrarHead - Strategic Partnerships and Alliances
    Review
    4.5

    Pricing Feature SetModern UIConfidence that Freshsales will cover all scenarios either directly or via a workaround. They have been building B2B enterprise SaaS products and this gives me confidence that they will figure out a way to meet my requirements in the future.
    It meets the core needs almost perfectly - Journey from creating a lead to closing the opportunity. Lead Management - 10/10 Contacts Management - 10/10 Account Management - 8/10 ( Currently if I create any notes or attach a file to a Deal/Opportunity it does not reflect in the Account page, which I feel should be visible). Deal Management - 10/10 Task Management - 7/10 (The task view is a little restrictive, can be improved).
    Easy To Use - Very intuitive and modern UI. Great Customer Support - Every page on the CRM has support articles that are recommended via their chat widget which are immensely helpful. If the articles do not cut it, then the customer support agent is available in 5 to 10 mins via chat. Other channels like email and call are always there but never reached a stage where I had to email or call them. Chat always did the trick. Comprehensive Feature Set - I am on the Garden plan it does what we need as an SMB and more. Value for Money - The same feature set would be offered at a higher plan by the competitor.
    Lead Score Calculation - This is unintuitive right now. This needs to be clarified on how one can reliably set up this metric. Tracking open clicks if there are multiple links in the email body. Currently, it only says the lead clicked on a link. But if you have multiple links then you would want to know which link. This is maybe too much to ask, but the ability to adjust the Row height and column width to see maximum content in one window. Something like a compact view that Gmail offers. Chrome Plugin - We can create a lead but we cannot edit the lead details from the plugin. It would be helpful if we can edit the lead details from the plugin. Tracking is possible only if the email is sent from with the CRM. It should also take place if sent from Gmail inbox.

  • Verified User
    Review
    0.5

    We selected FreshSales because we needed something cheaper and more user-friendly than SalesForce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability.
    If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
    User friendly interface Flexibility to add new fields to user records Affordable
    Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data

Capterra
4.5
Top Comments by Capterra
Comments
  • Mahesh N.CEO
    Review
    1.0

    I wouldnt recommend it to anyone and regret paying for the product
    We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales
    Not much. The product is OK but the support is just mind-numbing
    We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

  • Tanmayu V.Business Development Manager
    Review
    4.0

    The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.
    The option of managing deals and pipeline was not available on leadsquared. The interface is very old, and the platform is very slow and laggy.
    The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.
    The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

  • Devyani S.Customer Relationship Associate
    Review
    4.0

    There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.
    tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.
    I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.
    I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

  • Gregor G.Marketing Manager
    Review
    5.0

    Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.
    This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...
    I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

  • Jose J G.CTO
    Review
    5.0

    Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.
    Bitrix24 interface was overwhelming for our team.
    When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.
    The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Alternativeto.net
5.0
Top Comments by Alternativeto.net
Comments
  • printerrepairgroup
    Review
    5.0

    Clean interface, affordable, lots of features and easy to use.