Freshsales Reviews

Iqbal S.Mid-Market(51-1000 emp.)

5.0

Very helpful in performing and managing day-to-day sales activities. Gives complete insights that help us to optimize and improve sales performance. Easy to use and helps in filtering the leads with numerous options. So we can channelize the leads as per our requirements. Review collected by and hosted on G2.com.

Devyani S.Customer Relations Associate

4.5

I also have good responses from their support team whenever I message or call them for help. They used to solve the issue with passion and quickly. Review collected by and hosted on G2.com.

Aru P.Marketing Manager

3.5

Not the best, but it mostly gets the job done. Review collected by and hosted on G2.com.

John N.Head of People Ops

0.5

5) Its an empty box like salesforce but no options for plug-and-play industry customizations to short cut or expedite a start. It is ultimately less expensive to just go with salesforce since there are so many preconfigured solution partner options. We also found that our industry-specific solutions work just as well but we wanted to scale with FreshWorks. Review collected by and hosted on G2.com.

Bryant J.Internet Marketing Consultant PPC | SEO | SEM | Lead Generation

1.0

After trying this software and buying a 6-month subscription I realized it didn't work for our company. I stopped using it and thought I had requested a cancellation. When I saw it billed me 6 months again I immediately the same day contacted customer service and let them know I had not been using the software and the account should have been canceled and requested a refund. THEY REFUSED! Review collected by and hosted on G2.com.

Adam G.CEO

0.5

One big thing for larger companies to think about - they cap parent/child accounts and workflows which can cause some serious issues. Review collected by and hosted on G2.com.

Sonya G.Consumer Services

5.0

The integration was quick and painless. The lead generation and omni channel support is outstanding

Ted K.Consumer Services

5.0

The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more.

Edward F.Real Estate

5.0

The software is user friendly. The how to videos are great references.

Mahesh N.Leisure, Travel & Tourism

1.0

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Anonymous ReviewerInformation Technology and Services

1.0

The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE

Anonymous ReviewerComputer Software

1.0

Horrible customer service, even though they were responsive no issues really were resolved in a timely manner.

STEVEN BLANCOVP OF OPERATIONS

10.0

We use Freshsales to manage sales leads.
It's easy to use. It has a nice interface. It's 100% cloud-based, and can be accessed anywhere with an internet connection.

Cristina TulumbCustomer Success Manager

10.0

Miaa Guard is a Belgian IT company which develops unique APIs to manage and control access for millions of consumers and professionals out there. We are using the FreshWorks suite, which also includes FreshSales, which is widely being used by most of our employees (sales, marketing, customer service, etc). It helps a lot with streamlining account management and sales activities in our organization.
Flexibility. It offers us an out of the box solution, but we can also customize it the way we find most suitable. User Friendliness. The UI is accessible and easy to assimilate. There are plenty of advanced features available, which makes the platform suitable for both small, medium, and large enterprises. Quick Reports. Good out of the box reports and customizable data queries.

Ch AvinashAssociate- Sales & Marketing

10.0

We have been using Freshsales in managing our sales cycle (from generating lead to Closure of a lead). As a sales team, we are using this tool.
It's an organized way of maintaining deals and ease to use. It has good customer relationship management. Creating campaigns and sending bulk emails-- the best part is tracking emails.

Verified UserDirector

1.0

I used Freshsales as a VOIP service provider. For the last 5 months, this service was not provided, there were system errors on their platform which none of the 8 people that I talked to knew how to fix. The only solution was provided was to forward the problem to another co-worker. I lost several thousands of dollars of business, time wasted trying to sort it out, and further expenses as they kept charging my business. When asked to refund my account balance, they instructed me that they do not issue refunds - at all.

Verified UserDirector

1.0

We use FreshSales as our CRM for the sales and customer success teams. We've also used it for basic email campaigns (1:many) updates and product marketing.
Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data

Verified UserGeneral Manager

2.0

It's no longer being used. It was being used as a real estate brokerage CRM. We were using it to track clients, track leads, and forecast revenue. It was also being used to collaborate with other team members. Ultimately, it was not stable.
Support is frequently offline Very buggy software Limitation on configuration options

Tanmayu V.Business Development Manager

4.0

The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Nikhil V.Business Development Manager

5.0

I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Devyani S.Customer Relationship Associate

4.0

There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Jose J G.CTO

5.0

Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Mahesh N.CEO

1.0

I wouldnt recommend it to anyone and regret paying for the product

printerrepairgroup

5.0

Clean interface, affordable, lots of features and easy to use.