Sugar Sell CRM Reviews

Will D.Chief Marketing Officer

5.0

I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly. Review collected by and hosted on G2.com.

Melissa C.Customer Service Representative

5.0

The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen. Review collected by and hosted on G2.com.

Yannick H.Mid-Market(51-1000 emp.)

4.0

Ce qui me fascine le plus propos de Sugar Sell, c'est sa capacit exceptionnelle simplifier et optimiser l'ensemble du processus de gestion de la relation client. L'interface conviviale et intuitive offre une exprience utilisateur fluide, tandis que les fonctionnalits puissantes permettent une personnalisation approfondie de chaque interaction client. Les outils analytiques avancs fournissent des informations prcieuses, facilitant la prise de dcision stratgique. De plus, l'intgration transparente avec d'autres applications et la flexibilit globale du systme en font un atout inestimable pour accrotre l'efficacit oprationnelle et amliorer la satisfaction client. Review collected by and hosted on G2.com.

Verified User in Financial Services

0.0

Wasn't user friendly I am a nice and did not understand what I was suppose to do Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

0.0

In a world where products like this are becoming more user friendly I am sorry to say that this product fails in so many ways that it's pathetic. Go back to the drawing board. Review collected by and hosted on G2.com.

Verified User in Management ConsultingSmall-Business(50 or fewer emp.)

0.0

not intuitive.hard to get support in a timely manner Review collected by and hosted on G2.com.

Mashudu Hilary M.Computer Software

5.0

Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better.

Mauro C.Information Technology and Services

5.0

Abbiamo utilizzato SugarCrm per 10 anni, per la gestione dei clienti, ma sopratutto per tenere traccia di tutte le attivit di vendita di ogni singolo cliente.

Anonymous ReviewerFinancial Services

5.0

Overall experience is amazing for a beginner and a great CRM platform to start working on with.

Joe C.Retail

1.0

Not a good experience from my side personally. We went into partnership through Sugar for our CRM The Project was sent in its entirety to Fellow Consulting the so called Elite Partner before anything started for accurate examination and projected costs. Its now April 2018 ,11 months later we cannot present the CRM to staff for implementation. We managed in December to get Sugar Technical experts to look at the situation and to the work of Fellow Consulting and this raised more questions than answers as to why Fellow did what they did. I begged SugarCRM to assist but all to no effect and now we go to Court. The attitude from one of the rep was one of complete indifference to whether we went legal. I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer. We have now started with a New Company for our CRM needs and going to Court with Fellow Consulting and SugarCRM. I wish this was not necessary as there are no real winners in such cases but currently I have nothing to lose. I hope that justice will eventually be done as there is no other way with these Companies from my experience.

Alexis R.Entertainment

1.0

I cannot stand this software, I don't have anything positive to say about it and definitely do not recommend it - for anything, even if you get it free. Hubspot and Zoho are free and hold way more value! I even love Salesforce.

Bruce G.Food & Beverages

1.0

Not real happy with customer service also.

Verified UserConsultant

10.0

SugarCRM is being used as the main engine to support Sales, it starts with adding Leads, upon further analysis and contact with the leads, those leads get converted into Opportunities, SugarCRM is very flexible and efficient at handling this process due to the workflow integration where approvals and notifications can be set. Opportunities then can be closely tracked, upon further client management, the goal is to transform, those Opportunities into actual accounts, that is signing contracts and again execute and keep track of all the workflows within SugarCRM, that involves the interaction with several other departmewnts in the company that are connected through SugarCRM to produce documentation, notifications and Approvals to bring in new accounts into our sales system in SugarCRM.
Excellent on supporting customized processes Workflows can be easily created and existing workflows can be easily modified Notifications and approval processes are easily created

Peter FletcherPrincipal Consultant

10.0

We have worked with Sugar for many clients ranging in size from 2 to over 300 CRM Users. Sugar is extremely flexible and cost effective compared to its competitors like Salesforce and Microsoft Dynamics. Sugar covers the whole customer life cycle from Lead through Sales and on-going Support and Marketing. It is easy to use and has many features like in-line editing that keep Clicks to a minmum. Most tasks can be one with two or three clicks. Sugar Mobile gives a very strong mobile app to give users complete flexibility whether at their desk or in the field.
Sugar gives full account and contact visibility so any member of the organisation can have a full and accurate view of all related activities, products install, contracts in place and much more. It gives the proverbial One View. Dashboards are one of the strongest parts of Sugar giving each user their own view of the way they can and want to interact with the customer. The dashboards are a key feature in that they are very easy to customize so that each user has a personal view with tasks, data views etc. appropriate to their role. Customizing these dashboards by role is also very easy. No coding is required, it is largely a matter of dragging and dropping fields. Sugar's Forecasting Module makes the forecasting process quick and easy by using the Opportunities already created by the Sales Team. It also provides great individual feedback to the Team regarding YTD & QTD performance against Quota. Sugar Mobile is a very strong mobile app for IOS and Android that is both easy to use and comprehensive. I t can be used both of-line and on-line mode.

Uriel MartinezAdministrative Assistant

10.0

This system is used by several departments within the company, and this allows each department to have knowledge and control over the situation of our client. With this, each person who can open the information of our client will know what the problem is and the history of the customer and in this way to be able to offer a correct service and attention.
Facilitates access to customer information. Schedule appointments and follow up with clients. Allows a correct and effective contact with customers.

Andrew Dunifer, MBA/MS MISMarketing and Business Development Manager

3.0

SugarCRM is being used by the Sales and Marketing departments of our organization. The main function of the program is for our company to track prospects communications and the various sales stages of business opportunities for the company. We also use the email/newsletter function for sending direct e-blast campaigns to our database. We are looking into integrating the application into some Project Management functions for sourcing, billing and managing event activations but have not pursued this option yet.
The application can be clunky at times. We have had to call into the support team because certain buttons stop working as browser updates occur periodically. The email campaign function is much more difficult to use than some more automated platforms like Mailchimp or Constant Contact. You must build target lists only by running reports first. Once target lists are built you must manually build your own templates and trackers are not auto-generated as they are in the aforementioned applications. Everything is quite manual and not as automated as it could be. The HTML coding doesn't always move over from other applications like Dreamweaver as nicely as it could. The formatting of HTML templates isn't as exactly as you built and takes some correction to get it right.

Verified UserAdministrator

3.0

SugarCRM is used by marketing and sales to track prospects and customers and provide reports.
Getting to a point of being usable can be difficult. If something is customized and SugarCRM updates, things can go wrong. If something is customized, it had better be dialed in the right way, or things can go wrong.

Verified UserEmployee

3.0

The entire organization used Sugar CRM as a way to keep in touch with our thousands of clients. We had five companies under the same corporation and used Sugar CRM to discern which contact went to which company, as well as keeping track of their notes, which products they had or had used, and each time an employee reached out to them/vice versa.
It's slow. VERY SLOW. Crashes constantly; makes it difficult to use. Frequently have to log in. You can't have more than one (or two, if you're lucky) windows open at a time, making searches very, very sloooowwww. Very difficult to use. If you need to update or change functionality on a platform, it's almost like pulling teeth. We had to frequently consult with Sugar CRM's staff members to understand how to do so.

Sanjay B.Junior Product Manager

4.0

SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market.

Johannsen Q.Senior Consultant

4.0

Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Michele D.SysAdmin

3.0

Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.). Import/export tools are quite well developed, whereas other integrations and features are to be paid separately.

David B.CEO

4.0

It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules.

Micheal W.Business Owner

5.0

Awesome experience, and I would recommend them to others.

Casey E.Product Manager

5.0

No Comments

jodumont

0.0

It appear SugarCRM Team stop the Community Version and the last version was 6.5.3. Obviously a FORK exist ;) : SuiteCRM