- Ewan B.Small-Business(50 or fewer emp.)
I like the way that it compiles all of the information on the lead's page so I can see all notes, conversations, emails and calls that have been made so far as well as custom details of the lead Review collected by and hosted on G2.com.
- Ross Stewart C.Ambasador
We've been using Zendesk Sell for a few months now and have been impressed with its ability to help our sales team effectively follow up with leads. One of the great things about Zendesk Sell is that its intuitive interface makes it easy for everyone on the team to use and learn. We also love that the tool allows us to organise and track our lead lists, which helps us close deals more efficiently. Review collected by and hosted on G2.com.
- Mike T.VP, Senior Creative Director
Another advantage of Zendesk Sell is that it is integrated with other sales tools, such as email, calendar and phone. This gives me a complete view of all customer interactions and a better understanding of how my team interacts with them. In addition, the ability to add notes and track tasks helps me stay organised and make sure I don't miss anything. Review collected by and hosted on G2.com.
- Chris C.Small-Business(50 or fewer emp.)
The demo vs. the paid product is VERY different. You will learn that (all) reporting is extra $$, all goal setting is extra $$, and most CRM functions are extra $$. However, all of those functions are shown in the demo! Sam Easton was my rep, Andy Jones was the Director of Sales at Base - when I reached out to both of them I was told to "check the fine print". Super disappointing - I should have read more online reviews before proceeding. Review collected by and hosted on G2.com.
- Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)
We disliked that we were unable to set up the communication part of Zendesk, we threw away thousands of dollars. Their team lacked any support to help us. Review collected by and hosted on G2.com.
- Amit S.NoCode Systems Designer, Pipedrive Consultant, Automation Expert
Horrible task management, horrible reporting, clunky software, poor integration with Zendesk Support. Review collected by and hosted on G2.com.
- Maud G.Financial Services
- Solomon U.Marketing and Advertising
The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion.
- Michelle M.Marketing and Advertising
- Andrew W.Marketing and Advertising
Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.
- gil l.Hospitality
I am on day 3 of having no access to all my data. I can't get anyone to help me pay and regain access after my trial (I started trying to sign up with 1 1/2" days left in the trial. My sales associate has vanished, no one is answering the sales phone number, no one is responding to my emails or phone messages. I have spoken to support, they can't help. They told me they would ping sales and label it "urgent." I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later. Ironic that they are a customer service management software company and they can't effectively manage a customer... Unbelievable. I trusted them with the data of my company and now I don't have access to it...
- Chris C.Retail
There are many CRM options out there. I should have read more online reviews before proceeding. Caution.
- Verified UserDirector
We're currently using Zendesk Sell to track inbound and outbound sales across our organization. Our business development, support, and management teams all use Sell to track and manage "deals" that are being worked as well as report on historical progress. Zendesk Sell has given us one unified place to manage multiple sales pipelines.
- Thomas HendersonAcquisition Manager
Base CRM is used by our sales department during our entire lead nurturing process. The problem that it currently solves for me and my team, is ensuring that no leads are dropped and that I can understand what is happening with a lead just by looking at the lead profile within Base. It keeps us organized and ensures a positive experience for our leads.
Pipeline Management Reporting Task Management Display of lead information
- Gregory PerrineCEO
Base CRM has been the CRM tool I have used for eGuide Tech Allies since I started by business. As a small business, I sourced a few alternative options, but Base's interface, price point, and ability to grow as my business grows is what sold me on the tool. Base is used for all pipeline and sales tracking, as well as a client data base and communications log.
Sales tracking: Setting up a new deal in base is intuitive and easy to do. With the ability to create new contacts, and business within the construction of a deal, it takes under 2 minutes to generate a new deal, assign tags, and link it to an email that may already exist in the data base. Email integration: Linking base to g-suite allows me to make sure that everyone that I am emailing is logged in my client data base. From the email interface, you can view contacts that do not exist in your customer log, and with a touch of a button create a new contact. Reporting: Reporting with Base is intuitive, visual, and easy to adjust based on what search parameters you would like to view. Using filters, tags, and dates you can manipulate data to exactly what you are looking to drill down to in a click of a button. No drawn out coding process to view data like some CRMs.
- Faerie GraceFaerie Grace-Owner
We use Zendesk Sell to email prospects and communicate with them. We follow through with them though our pipeline system. Myself and my manager. We both have access and work with it.
- Matt SuozzoCEO
Base was a great starter CRM, pretty easy to use, good interface and low up-front costs made it an attractive product.
Terrible support. Scammy renewal. Zendesk ruined good software.
- Verified UserManager
We use Zendesk Sell in some areas of our organization to manage leads and prospects, especially students who may be interested in attending our university. Zendesk Sell was designed to help businesses like our university to meet the overall goals of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the student's known history and prior interactions with our university.
A problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension! There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas. I wish there was the ability to tag people in deals. When working collaboratively with another member of the sales staff, it would be nice to have the ability to tag them inside the deal to draw their attention to something or remind them of a task without having to utilize our external team communication platform. I wish there was an easier way to add photos to your contacts. It can pick a photo up if you have some social media information, but I have found the process cumbersome.
- Suzanne G.Marketing Manager
We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.
- B. W. B.Owner
Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?
- Jessica R.Operations Manager
The base is a great client tracking software. Offering high-level reporting, whole team call, and email monitoring, and a very good integrated mobile app Base gets the job done for keeping track of your internal communications.
- Jacob S.Owner - Co-Founder
I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.
- Jamie C.Chief Technical Officer
This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable.
- Adam S.DealerSite Consultant
Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes.