Zendesk Sell Reviews

Adrina E.Small-Business(50 or fewer emp.)

4.5

I also like that you are also able to choose the number for your Zendesk Sell number or change it if you would like. Review collected by and hosted on G2.com.

Karla M.Junior QA

5.0

It is an intuitive platform and easy to use. Review collected by and hosted on G2.com.

Ewan B.Small-Business(50 or fewer emp.)

3.5

I like the way that it compiles all of the information on the lead's page so I can see all notes, conversations, emails and calls that have been made so far as well as custom details of the lead Review collected by and hosted on G2.com.

Chris C.Small-Business(50 or fewer emp.)

0.0

The demo vs. the paid product is VERY different. You will learn that (all) reporting is extra $$, all goal setting is extra $$, and most CRM functions are extra $$. However, all of those functions are shown in the demo! Sam Easton was my rep, Andy Jones was the Director of Sales at Base - when I reached out to both of them I was told to "check the fine print". Super disappointing - I should have read more online reviews before proceeding. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

0.0

We disliked that we were unable to set up the communication part of Zendesk, we threw away thousands of dollars. Their team lacked any support to help us. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

0.0

Our Zendesk Sell instance took almost a month to deploy. They have a ton of issues as a result of this product being their red-headed stepchild (acquired, not built by them). We thought we were past the issues, but twice in the past 6 months our instance just completely shuts down and locks us out of all access. Cam't login, and Zendesk support takes 2-3 days to respond to a message. Basically, this platform is not even usable. Review collected by and hosted on G2.com.

Maud G.Financial Services

5.0

No Comments

Solomon U.Marketing and Advertising

5.0

The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion.

Michelle M.Marketing and Advertising

5.0

No Comments

Andrew W.Marketing and Advertising

1.0

Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.

gil l.Hospitality

1.0

I am on day 3 of having no access to all my data. I can't get anyone to help me pay and regain access after my trial (I started trying to sign up with 1 1/2" days left in the trial. My sales associate has vanished, no one is answering the sales phone number, no one is responding to my emails or phone messages. I have spoken to support, they can't help. They told me they would ping sales and label it "urgent." I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later. Ironic that they are a customer service management software company and they can't effectively manage a customer... Unbelievable. I trusted them with the data of my company and now I don't have access to it...

Chris C.Retail

1.0

There are many CRM options out there. I should have read more online reviews before proceeding. Caution.

Thomas HendersonAcquisition Manager

10.0

Base CRM is used by our sales department during our entire lead nurturing process. The problem that it currently solves for me and my team, is ensuring that no leads are dropped and that I can understand what is happening with a lead just by looking at the lead profile within Base. It keeps us organized and ensures a positive experience for our leads.
Pipeline Management Reporting Task Management Display of lead information

Krish JagirdarVice President

10.0

It's great. Lightweight, easy to use. Powerful but doesn't take itself too seriously. I recommend it because it is simple to use but simultaneously well priced and not intimidating from a UI perspective. Their recent update the product I think is a great improvement overall. Give it a shot if that is what you are looking for.
Simple UI Powerful reporting Easy user management

Gregory PerrineCEO

10.0

Base CRM has been the CRM tool I have used for eGuide Tech Allies since I started by business. As a small business, I sourced a few alternative options, but Base's interface, price point, and ability to grow as my business grows is what sold me on the tool. Base is used for all pipeline and sales tracking, as well as a client data base and communications log.
Sales tracking: Setting up a new deal in base is intuitive and easy to do. With the ability to create new contacts, and business within the construction of a deal, it takes under 2 minutes to generate a new deal, assign tags, and link it to an email that may already exist in the data base. Email integration: Linking base to g-suite allows me to make sure that everyone that I am emailing is logged in my client data base. From the email interface, you can view contacts that do not exist in your customer log, and with a touch of a button create a new contact. Reporting: Reporting with Base is intuitive, visual, and easy to adjust based on what search parameters you would like to view. Using filters, tags, and dates you can manipulate data to exactly what you are looking to drill down to in a click of a button. No drawn out coding process to view data like some CRMs.

Matt SuozzoCEO

1.0

Base was a great starter CRM, pretty easy to use, good interface and low up-front costs made it an attractive product.
Terrible support. Scammy renewal. Zendesk ruined good software.

Faerie GraceFaerie Grace-Owner

1.0

We use Zendesk Sell to email prospects and communicate with them. We follow through with them though our pipeline system. Myself and my manager. We both have access and work with it.

Leif JohnsonSenior Sales Engineer

6.0

Prior to upgrading to Hubspot recently, I used Zendesk Sell (formerly Base CRM) for over 3 years. It was used by anyone involved in sales across the company during that timeframe. It was our primary CRM for contacts and leads. We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
There was no ability to add prospects from a company domain or email to auto-fill any data. You had to type in all of the data you gathered about that prospect. The default only gave you two phone numbers for the company, too few.

Trent E.Software Engineer

5.0

I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Suzanne G.Marketing Manager

2.0

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.

B. W. B.Owner

5.0

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

Verified ReviewerCustomer Support Representative

5.0

It has been an amazing journey full of learning tips and easy automation.

Aleksandra C.Customer Success

5.0

No Comments

Gabriel O.E-Banking Channels

5.0

No Comments