Salesforce CRM Reviews

Gabor F.Head of Digital Marketing

4.0

90%+ of the salespeople I met, have used Salesforce in the past, so generally, it has a shallow learning curve when onboarding new reps. If you have the right Salesforce admin team, it can be customized to meet and mirror your exact sales process. Because it's the market-leading CRM platform, almost every other sales and marketing tool offers a direct integration with the platform. Review collected by and hosted on G2.com.

Margaret E.Mid-Market(51-1000 emp.)

3.0

I like that it documents the emails that I sent to accounts. And it's helpful that the phone dial is connected to my Zoom account because it helps eliminate a little time since it starts to log a call for me. Review collected by and hosted on G2.com.

Megha R.Enterprise(> 1000 emp.)

5.0

Overall it is very satisfying and easy to access Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Salesforce is the most difficult CRM I've ever used. It's amazing to me how the simplest of things requires a salesforce admin to put together. If you're looking for a CRM that will cost you tons of money in support and maintenance, you've found it with salesforce. Simple, Easy and Intuitive are three adjectives you won't find in the Salesforce vocabulary. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

salesforce is overpriced and does not offer much of value. Review collected by and hosted on G2.com.

Verified User in ChemicalsMid-Market(51-1000 emp.)

0.5

Before you sign a contract, spend some time in the help/training area looking at "Ideas". You will not believe how many intuitive features are not available in the professional edition, or don't come standard. In fact you can search the term "can't believe" from within the Ideas feature and find out how many salesforce administrators are also baffled at the lack of features. I also suggest you look at the app exchange and see how many custom solutions exist for options that should be included/standard such as pipeline customization. Your salesforce rep will tell you everything is possible, totally modifiable, but at what price? Apps cost money, modifications cost money, and become more costly as Salesforce makes upgrades that render your apps and modifications useless. Another tip: check the path to getting questions answered. It is difficult to submit a ticket and wait for support. They push toward a community of users to answer questions, and the answers are often irrelevant or incomplete. Try submitting for help and see how unintuitive it is --- that should be a clue to buyers! Salesforce is a beast built for Enterprise customers who are using a large administration staff of IT professionals, or more typically, a 3rd party consultant to customize it to the specific needs of your organization. If you think you will "go it alone" or rely on "a staff of one", or if you believe it is usable "out of the box" you will be terribly disappointed. It is also a "global" creation. You have no control over features and interfaces that move toward "end of life" or get replaced by other bolt-ons. The average small to mid-size firm should look elsewhere for CRM solutions. Be warned and do your homework. Those three year contracts take a lifetime to expire! Review collected by and hosted on G2.com.

Noureddine D.Automotive

5.0

Salesforce provides powerful resources to simplify the sales process, removing any complexities. This program supports team leaders in obtaining valuable understanding of the sales cycle, which can lead to the creation of successful methods for improving sales performance. Moreover, Salesforce allows for the easy access of helpful data that can assist in building and implementing sales pipelines.

Aloha F.Internet

5.0

Da sei mesi utilizzo Salesforce Sales Cloud per la gestione delle vendite della mia azienda e sono molto entusiasta del software. Una delle cose che ho apprezzato di pi la sua capacit di adattarsi alle specifiche esigenze dell'azienda, grazie alla vasta gamma di funzionalit disponibili. In particolare, ho trovato molto utile la gestione dei lead, che consente di tenere traccia dei potenziali clienti e di creare opportunit di vendita in modo efficiente.Un'altra funzionalit che ho apprezzato la possibilit di personalizzare i rapporti e le dashboard per ottenere una visione dettagliata delle attivit di vendita e dei risultati ottenuti. Inoltre, la gestione dei contratti estremamente intuitiva e permette di monitorare lo stato di ogni contratto in modo semplice e veloce.

Sakshi J.Hospitality

5.0

I like its each and every features which is quite advance and helpful. This app solves all major sales business process which improves the business efficiencies. The integrations of websites and other apps, Salesforce email, opportunities tracking, leads management, maps, contacts are too much helpful.

Jacob N.Health, Wellness and Fitness

1.0

It was difficult to learn. It had so many functions and capabilities to learn on the fly. We would get training courses online in groups and even doing those for 2 hours wouldn't even cover all the capabilities it had.

Kasper W.Transportation/Trucking/Railroad

1.0

Everything is not as advertised, was misled, and in my opinion, robbed, they refused to make things right and correct my concerns and refund my money.

Mike A.Construction

1.0

Overprice, extremely expensive ,no support, they sell you products that you dont need and you could not use because they have no technical support. They want you to hire so called implementation partner that they charge arm and leg and it will take them months to customize why both Salesforce and implementation partner charging you. Such ripoff.

Brent BoothSalesforce Administrator

10.0

Currently Salesforce is being used as our sales tracking and reporting, and customer interaction tracking system. We use 2 Marketing platforms that feed leads into Salesforce, for sales representatives to follow up on. We also use a dialer system for our inside sales team, which is connected directly to Salesforce.

Greg ArnoldMarketing Analyst

10.0

We use Salesforce.com in almost every department across our organization. It is a great tool that allows us to store our data and integrate with other systems to perform our necessary tasks. SF is used primarily by our sales teams however, marketing is also a very large user in the system.
Very user friendly Robust to handle very large companies with many different demands Customizable

Tony MessierSalesforce Consultant

10.0

Everyone in our organization uses Salesforce. We utilize Salesforce's out-of-the-box functionality to organize our leads and contacts, maintain our sales opportunities, and manage our support tickets with our customers. We also developed custom objects to keep track of long term projects with customers, employee and applicant information, and inventory management of all our office equipment and technology.

Kurt JohansenDBA and Process Manager

1.0

We use Salesforce as our main CRM. Almost all aspects of our business are dependent on Salesforce and use it every day. Our Service team uses the Field Service component to Salesforce, mainly because of the main SF app does not cache data in any capacity, rendering it useless without a cellular connection, which is a reality in suburban areas of the country. Our Sales team is forced to use the SF Mobile App for their end of the business as there is no 'sales' version of the Field Service app to allow caching of future appointments. The main plus for SF is forcing all ends of the business to work on the same platform, making everything uniform for business practices. If all information, processes, and data go through the same funnel, everything is easily located, tracked, and communicated.
Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed. The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM. They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'. If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told. Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money. SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.

John HornofSales Agent

1.0

I attempted to sign up with Salesforce.com in mid-December. They charged me right away, but after two weeks of back and forth and not being able to sign in on the links they provided me, I tried calling them. They have the worst customer service I have dealt with in recent years. I spent over two hours on the phone with their team on my first call attempt (total of 3). The first person I spoke with could not speak English very well and had a hard time understanding what it was I needed assistance with. Therefore, could not resolve my issue. He hung up on me out of frustration. The second person I spoke with was a little better to understand, but not by much. While she understood me, her customer service was lacking, and she did not fix the issue. The issue being that going on three weeks, I still could not access what I paid for. After the links she sent me still did not work, I called them one last time and canceled the services I had originally ordered/purchased. It was nearing a month and I was about to be charged by them again for services I never received to begin with. When I had called customer service, yet again, I told them to just cancel my account. The male representative just kind of laughed and said, "Good luck, since you signed a one-year contract." Needless to say, I had to call my bank and request a new card number because they are still trying to charge me. This is the worst service from any marketing professional I have ever dealt with, and I have tried several. They are extremely lacking in service and steal from consumers. DO NOT TRUST THEM!
Their customer service is very lacking. Their phone systems will have you waiting on hold for long period of time. They do not give me the services I paid for.

Verified UserManager

1.0

Salesforce.com is being used by our Sales and Marketing teams as well as our Tech Support Team. Our Sales Team uses it to log emails, referral, and calls, and to create and track sales opportunities. Our Marketing Team has integrated Salesforce with our website to collect leads from submitted webforms and to alert the sales team about these leads by email when they come in. Marketing and sales also run a number of reports to target prospects and existing customers in specific regions and verticals. Our tech Support uses it to log cases and time to resolution.

davidschwartz88

2.0

We paid so much money for this system. We tried to get out for years but we could never get complete set of our data unless we paid $25K! The system is nice but too expensive, the support is arrogant and the billing is crooked!

Nasch

2.0

If you are not a recession right now, this might be a thing for you. Just like Adobe or Microsoft this company also abuses its market position for manipulation. Could aswell pay oracle or SAP to waste money.

remcovanderpluijm

5.0

The No. 1 CRM tool and appstore with all the relevant business apps to integrate with Salesforce.