Salesforce CRM Reviews

Lloyd E.Mid-Market(51-1000 emp.)

5.0

Salesforce has such a robust library of documentation and an incredibly active community. The trailhead platform is unparalled. Getting up to speed on the platform is a breeze. Review collected by and hosted on G2.com.

Joel G.Mid-Market(51-1000 emp.)

5.0

Support from the Salesforce technical team has been timely and effective. Review collected by and hosted on G2.com.

Manoj S.AGM IT

5.0

Salesforce Deals Cloud has been extraordinary for our business activities. Its easy to understand interface smoothed out our client information the board, supporting group efficiency. The lead following element, specifically, was a champion, empowering us to fundamentally further develop our change rates. In our monetary administrations division, the definite client profiles were particularly advantageous, improving our client commitment and fulfillment. The deals estimating devices ended up being surprisingly exact, helping our assembling unit in adjusting creation to showcase request all the more productively. Review collected by and hosted on G2.com.

Hank W.Sales Mgr

0.0

The top overview was always "What have you done for me lately?", from the perspective of the sales boss. SalesForce is NOT a user-friendly tool for readily aiding those in sales; rather, it's for those who manage sales people. Every day, the SalesForce beast had to be fed, with tons and tons of input data, just so upper management could see that SF was being used. So it turns out that SalesForece is not a useful CRM tool for those who are living each day in the trenches of selling. It's for upper management, not for the grunt workers! Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

I haven't even start using data.com and their customer service already made me realize I made a mistake. After signing the contract nobody guided us setting up data.com in our SF system. Their sales rep Sam Morgan didn't pick up calls and dont respond on emails, worst person I ever dealt with. There is no SUPPORT number provided and when we raised support ticket we got a response that licensed is not assigned to us even after 20 days. When we get onto call with their support guy they said licenses is assigned to our organization and they are just going and forth on this without any solutions. We have already lost 20 days and not able to use it as of now. Review collected by and hosted on G2.com.

Bob S.Founder & CEO - Guaranteed Sustainability Results

0.0

They only care about making money. No care for clients at all! Review collected by and hosted on G2.com.

Noureddine D.Automotive

5.0

Salesforce provides powerful resources to simplify the sales process, removing any complexities. This program supports team leaders in obtaining valuable understanding of the sales cycle, which can lead to the creation of successful methods for improving sales performance. Moreover, Salesforce allows for the easy access of helpful data that can assist in building and implementing sales pipelines.

Aloha F.Internet

5.0

Da sei mesi utilizzo Salesforce Sales Cloud per la gestione delle vendite della mia azienda e sono molto entusiasta del software. Una delle cose che ho apprezzato di pi la sua capacit di adattarsi alle specifiche esigenze dell'azienda, grazie alla vasta gamma di funzionalit disponibili. In particolare, ho trovato molto utile la gestione dei lead, che consente di tenere traccia dei potenziali clienti e di creare opportunit di vendita in modo efficiente.Un'altra funzionalit che ho apprezzato la possibilit di personalizzare i rapporti e le dashboard per ottenere una visione dettagliata delle attivit di vendita e dei risultati ottenuti. Inoltre, la gestione dei contratti estremamente intuitiva e permette di monitorare lo stato di ogni contratto in modo semplice e veloce.

Sakshi J.Hospitality

5.0

I like its each and every features which is quite advance and helpful. This app solves all major sales business process which improves the business efficiencies. The integrations of websites and other apps, Salesforce email, opportunities tracking, leads management, maps, contacts are too much helpful.

Jacob N.Health, Wellness and Fitness

1.0

It was difficult to learn. It had so many functions and capabilities to learn on the fly. We would get training courses online in groups and even doing those for 2 hours wouldn't even cover all the capabilities it had.

Kasper W.Transportation/Trucking/Railroad

1.0

Everything is not as advertised, was misled, and in my opinion, robbed, they refused to make things right and correct my concerns and refund my money.

Mike A.Construction

1.0

Overprice, extremely expensive ,no support, they sell you products that you dont need and you could not use because they have no technical support. They want you to hire so called implementation partner that they charge arm and leg and it will take them months to customize why both Salesforce and implementation partner charging you. Such ripoff.

Anna Hazel CrottyCIO (Chief Information Officer)

10.0

My job is to solve the problems of the nonprofit sector using technology. I'm not married to Salsforce, but I use it to solve a lot of different problems because no other platform provides as much out of the box functionality with as much opportunity to customize at such a good price point. (Note that my review is all about SF in nonprofits.) Salesforce strengths for nonprofits: 10 free licenses1000+ apps on the app exchange, many free or reduced price to nonprofitsSalesforce will definitely be around a few years from now, and they're investing more in nonprofits every yearYou can have donations, grants, volunteers, program management and program outcomes all in one place. Especially useful for organizations where these categories overlap.Huge ecosystem of resources to use, including training, videos, consultants, app providers, etc.Salesforce weaknesses for nonprofits: Has "sales" in the name. I recommend using the phrase "The force.com platform" with executives, board, etc.You will probably need a consultant to help with initial setup and training. It is free like a puppy is free. You really don't pay for the puppy, but the puppy needs vaccines and food and all that.It is not a magic wand. It will not raise money for you, run your programs for you, or send underserved kids to college. It can give you good information about your activities in all those areas IF you put the information in.It can be tough for nonprofits to explain what they need to the technical people who can customize it for you.
Very flexible - it really is a platform. Not the greatest development platform in the world, but you can do almost anything with it. You can do a lot of customization without writing a line of code. Huge ecosystem of resources. Thousands of apps, consultants, etc.

Greg ArnoldMarketing Analyst

10.0

We use Salesforce.com in almost every department across our organization. It is a great tool that allows us to store our data and integrate with other systems to perform our necessary tasks. SF is used primarily by our sales teams however, marketing is also a very large user in the system.
Very user friendly Robust to handle very large companies with many different demands Customizable

Tony MessierSalesforce Consultant

10.0

Everyone in our organization uses Salesforce. We utilize Salesforce's out-of-the-box functionality to organize our leads and contacts, maintain our sales opportunities, and manage our support tickets with our customers. We also developed custom objects to keep track of long term projects with customers, employee and applicant information, and inventory management of all our office equipment and technology.

Verified UserDirector

1.0

We joined Salesforce to gain a full business solution for our sales team. What we were promised and what we received were not the same. The Kanban board is completely unusable and outdated compared to even the most simple sales software out there and Salesforce does not seem to have the understanding or interest in learning how sales teams use this. Furthermore, they do not respect businesses that wish to cancel once they see major flaws in their system and force them to continue to use their system and not leave their contract amicably. As well, they do not accept cancellation emails and requests and instead force you to go through a number of different hoops just to not auto-renew which include making you go through a few websites to find a cancellation email which then asks you to respond a few different times with set 'cancellation clauses' which they never seem to receive forcing you to do it again and again - all taking away valuable time from businesses.
Kanban Board - make it actually usable Import of leads into your system, help businesses do this - don't just outsource Make ALL information able to be imported

Verified UserEmployee

1.0

I use SF for managing my accounts and prospects straight through to order processing

Jessica BerryOwner

1.0

Salesforce.com has been entirely unusable for our business, is hugely expensive, the customer service is terrible, and when a Marketing Manager purchased additional licenses rather than transferring some, Salesforce have locked us in to THREE year contracts on the additional DISUSED licenses and have been trying to make us swap to a marketing automation system to use the funds. It is very clunky, very expensive, they are totally inflexible, and I would recommend any other company over Salesforce. Absolutely appalled and by far worst company I have ever dealt with.

davidschwartz88

2.0

We paid so much money for this system. We tried to get out for years but we could never get complete set of our data unless we paid $25K! The system is nice but too expensive, the support is arrogant and the billing is crooked!

Nasch

2.0

If you are not a recession right now, this might be a thing for you. Just like Adobe or Microsoft this company also abuses its market position for manipulation. Could aswell pay oracle or SAP to waste money.

remcovanderpluijm

5.0

The No. 1 CRM tool and appstore with all the relevant business apps to integrate with Salesforce.