Pipedrive Alternatives & ReviewsUsed by 76% Professionals

Pipedrive Reviews

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Users really like Pipedrive as it allows them to manage the sales pipeline in one place so rather than having them scattered across different systems and spreadsheets. Also, the ability of Pipedrive to add custom fields, tags, and filters has been a lifesaver for many users in keeping their data organized and easily searchable.

Best Offer Applied
Starts at

$12.5/Month

Try For Free
Alternatives.Co has rated
Pipedrive
4.5(4684 Ratings)
Select Application
  • 4.2
  • 4.5
  • 4.2
  • 4.6
  • 4
G2
4.2
Top Comments by G2
Positive Comments
  • Angel Jr S.Sales & Business Development
    Review
    5.0

    Pipedrive CRM is an excellent tool for managing sales processes and keeping track of customer interactions. With its intuitive interface and robust features, Pipedrive makes it easy to stay organized and efficient when dealing with a large volume of leads and deals. Review collected by and hosted on G2.com.

  • Jon S.Small-Business(50 or fewer emp.)
    Review
    4.5

    The best part is that this is all easy to pick up within a few hours of working with the product. At the end of the day, there are definitely more powerful CRMs that can support broader functionality, but they have a crazy high learning curve. Pipedrive is powerful right out of the gate and can have you up and running in no time. Review collected by and hosted on G2.com.

  • Eduardo d.Small-Business(50 or fewer emp.)
    Review
    1.0

    So far, only the fact that every other tool out there is well connected to pipedrive. But that's it... when it comes to using the CRM, it's not good. Review collected by and hosted on G2.com.

Negative Comments
  • Brian K.Account Executive
    Review
    0.0

    Not robust enough to function as an actual CRM. Very buggy UI. Often times objects (e.g. notes or logged emails) won't load. Very difficult to create comprehensive dashboards. Can't create proposals, can't be used to support tickets, generally very bare bones. Review collected by and hosted on G2.com.

  • Verified User in Real EstateSmall-Business(50 or fewer emp.)
    Review
    0.0

    I have been experiencing the same issue for the third time. Only this time it has been 10 days now and the issue is not fixed. The issue is: my new contacts from Gmail do not get automatically added to pipedrive. This create a significant work overload for me as I rely on my CRM"s full integration with Gmail. I have lost sales because of this issue. And after 5 days a solution was offered but it didn't fix the issue. Now we are at 10 days and no solution to fix the issue has been offered. Review collected by and hosted on G2.com.

  • Verified User in ConstructionSmall-Business(50 or fewer emp.)
    Review
    0.0

    The reporting feature is horribly simple. Review collected by and hosted on G2.com.

GetApp
4.5
Top Comments by GetApp
Positive Comments
  • Anastacia G.Marketing and Advertising
    Review
    5.0

    It enables everyone to add new lead/prospect information without any hassle. You can update their status from pending, waiting on the client, waiting on us, to Closing the deal and it gives a cool little celebratory cartoon popup that's super fun as well. Pipedrive integrated really easily with our company slack channel as well making it even more helpful as it sends the updates across the company letting everyone know the status update on a deal etc.

  • Vanessa Z.Machinery
    Review
    5.0

    Overall, I have had a positive experience with Pipedrive. The tool has helped me to streamline my sales process and stay organized, which has resulted in increased productivity and sales. The customer support team is also very responsive and helpful.

  • Magdy I.Dairy
    Review
    5.0

    It is a good email marketing platform. SMS and emails can be easily sent to clients. The price is very reasonable, and some even consider it cheap.

Negative Comments
  • Lisa C.Wholesale
    Review
    1.0

    Would have worked well for our small team - we each work for ourselves and pay our own expenses - we will find something else was can each pay for - very disappointed. Leaving a bad review every single place I can! Getting my moneys worth for being charged for 4 people when currently they are not even set up - just got the invite!

  • Estelle N.Outsourcing/Offshoring
    Review
    1.0

    Je perds du temps essayer de paramtrer le logiciel depuis des mois. Les vidos tutoriel et de l'acadmie sont gnial, mais de mon ct, il m'est impossible de les mettre en oeuvre car cela ne marche pas. JE SUIS TRES MECONTENTE !

  • Jay L.Health, Wellness and Fitness
    Review
    1.0

    Wasted 15-18 hours of my life attempting to configure their so-called CRM. Do yourself a favor and check out other vendors.

Trustradius
4.2
Top Comments by Trustradius
Positive Comments
  • Verified UserConsultant
    Review
    10.0

    Deal flow management more than CRM.
    Dead simple to use Tracks email to automate many of the deal flow updates and status Very customizable to serve many use cases Inexpensive Brilliant reporting to track your organization

  • Justin Angelson, Digital and AI Solution ExpertDigital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
    Review
    10.0

    We use Pipedrive across our whole organization and are beginning to use it to manage multiple brands from one platform. Primarily it is used as a sales-focused CRM, but with its ability to customize pipelines and deal stages we have adapted it for sales, business development, strategic partner development, contractor/employee hiring, and a few other areas. Because of its deep integrations with G Suite (which we use), and developer and integration-friendly team and architecture, it has become the backbone of our business processes. We integrate pretty much any appropriate application into so we can use it to have a truly full-featured and functional platform to operate out of.
    Pipedrive has probably the best sales pipeline visualization and management process - the constant prompt to add the next activity is critical to ensuring deals are pushed through the sales process in a timely fashion. The "Deal Rotting" feature provides a way to see, at a glance which deals are slipping through the cracks and need attention. For users and organizations who know their numbers cold, it can easily show on one screen, what needs attention and what does not. Pipedrive is super friendly to integrating with other Apps and has a great API. Their architecture and team seriously give their platform an almost future proof aspect because they will allow you to connect other tools you use to make the platform more useful to their users while focusing on improving their core offering constantly: managing sales pipelines.

  • Verified UserAccount Manager
    Review
    10.0

    I used this to manage the company's customers, and the results were awesome. Before using it, the sales team saved all the customers' information in a notebook. This wasn't efficient, so I decided to change the game rules, and we increased our productivity quickly. This is a powerful tool for your sales team. Completely recommended.
    Manage clients Send emails and files Track activities of sales reps and customers View reports and know how to improve and optimize

Negative Comments
  • Verified UserSupervisor
    Review
    1.0

    We used Pipedrive as our CRM for an employee recognition software startup. It was mostly used by sales though other departments had access to it as well. Our goal was to find an economical and easy to use CRM that can scale as the team grows. Daily activity includes calling, emailing, and progressing deals.
    Support was very poor. It was hard to track conversations and the agents weren't knowledgeable. We had lots of problems with integrations Price kept on rising.

  • Verified UserDirector
    Review
    2.0

    Whole organization uses it. It's one of two CRM systems we use. Mostly use Pipedrive to manage sales pipeline.
    Lead management List management Reporting

  • Paul Halvorson, PhDMortgage Team Marketing Manager
    Review
    5.0

    We use Pipedrive to capture interest in future home buyers and relationships with potential realtor partners. Pipedrive helps us manage all aspects of the deal making process and track our results in closing home mortgages. It is very intuitive and affordable to use and helps us keep track of where each customer is in the process. It also helps us manage results with each of our realtor partners.
    The forecasting feature is not as robust as I would like. For example [I would like] to create a 3 month target and then see how we are doing with our current deals in play. There are no sales steps per pipeline stage. For example in Stage x, we might have 6 items that need to be completed. Currently we have to remember what they are or refer to list and manually type them in for each deal. It does makes our deal managing process (execution of calls, tasks, emails, meetings) more manual and tedious to manage. Would be nice to see an "If Then" option for task execution. If the customer is X, then execute Y, otherwise go to Z. Would like better security for increasing users. For example as loan officers, we would like to give access to our realtors. Since they run separate businesses, we need to keep their data base separate from ours, but have a way to jointly collaborate around helping to close our shared home-buyers. Building an interface between two companies each using Pipedrive, but the sharing same customers would be awesome. Alternatively, we add them aa a limited user in our system, but give them the ability to create their own lead management system and steps and tie shared ones to us.

Capterra
4.6
Top Comments by Capterra
Comments
  • Roberta F.Verified LinkedIn UserHead of Operations
    Review
    1.0

    Overall: After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

  • Jamie K.Verified LinkedIn UserHead of Growth
    Review
    5.0

    Overall: Im really pleased with the improved efficiency weve achieved by switching to Pipedrive and I cant see us moving away anytime soon.

  • Luis C.Head of Sales
    Review
    5.0

    Overall: It is been very positive and intuitive. Fast deployment and easy to manage.

  • Giovanni O.Data scientist
    Review
    4.0

    "A cost-effective CRM solution for businesses with small sales teams"

  • Steve K.CMO
    Review
    5.0

    "Quality CRM Tool that is Fairly Easy to Use Each Day"

  • Giuliano D.Customer Care Rep
    Review
    5.0

    "My Experience With Pipedrive"

Alternativeto.net
4.0
Top Comments by Alternativeto.net
Comments
  • jmgwebdevt
    Review
    3.0

    It's good for simple businesses. But if you want to customize it, it has limitations. Although you can make a lot of customized fields but **no formula field.** This is needed for things like sales commission. They seem to have a responsive customer service, but seems to need more knowledge in the ins and outs of how their crm works. Pipedrive seem to have good call logging feature. However, when you're not online or if wifi is bad and you take notes, you should always backup. **Sometimes all n...

  • Jeff_Wilson
    Review
    5.0

    Easy to use and setup, intuitive drag and drop. Helps me with the sales cause of the pipeline at its core. So much better than spreadsheets where I came from!

  • keola71
    Review
    4.0

    great tool, but gets expensive!