Adobe Workfront Reviews

Mothish S.Mid-Market(51-1000 emp.)

4.5

This makes you to provide tracking features also to the admins to keep eye on your employees work status. Review collected by and hosted on G2.com.

Shelly N.Marketing Communications Manager

4.0

Before Workfront my Marketing department struggled to communicate marketing tasks with multiple people in multiple locations. We researched several tools before deciding that WF had the best processes, workflow and reports for a creative department. The proofing tool alone is first rate. Review collected by and hosted on G2.com.

Derek H.Enterprise(> 1000 emp.)

3.5

Workfront is a highly flexible and customizable workforce and project management tool for professional services teams. It allows you to manage tasks, budget, resources and timeline for even the most complex projects. I love the ability to schedule, track,and limit resources at the task level, allowing PMs to effectively manage the budget without needing to micromanage. Review collected by and hosted on G2.com.

Verified User in Management ConsultingMid-Market(51-1000 emp.)

0.0

All of the bugs when release activity happens. The lack of communication when changes are made. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

The product itself is antiquated, non-mobile-friendly, and one of the most counter-productive software user experiences I and my Marketing team have had. Processes that took only 1 or 2 clicks in Asana (our previous system) or Wrike (our current system replacing Workfront) often took 10 or more clicks in Workfront. Even with significant and expensive consultation with the Workfront team, most of our problems with Workfront were simply system limitations and poor UX design, not setup or implementation shortcomings. All the great things about the marketing and thought leadership, in addition to the excellent visual rebrand from AtTask to Workfront, only made the poor product experience more painful. It felt like bait and switch, or like the company tried to solve their product issues with a visual/marketing facelift. Review collected by and hosted on G2.com.

Verified User in E-LearningMid-Market(51-1000 emp.)

0.0

I did not like the amount of email notifications that would come through from work front. It was very annoying and even after I changed my notification settings, I still received way too many notifications that I ended up creating a rule in Outlook to send all workfront notifications to a folder. Review collected by and hosted on G2.com.

Maria soledad R.Real Estate

5.0

Agiliza el trabajo automatizaciones, my experiencia en general ha sido buena

Alioune D.Financial Services

5.0

No Comments

Leandro S.Internet

5.0

Con mi equipo lo usamos para aquellos momentos donde tenemos que trabajar de manera remota. Es una herramienta muy valiosa para el trabajo en equipo.

Robert G.

1.0

No Comments

Mary L.Computer Software

1.0

I honestly don't see many benefits to this software at all.

Robert D.

1.0

I do not want to schedule a demo and waste everybody's time. I called sales and they would not tell me the price. WTF?

Steven ErlichSEO Specialist

5.0

Customer Service was always very helpful. Customization for many Industries. Smooth transitions through updates. The update to Anaconda came with detailed training and the older version was left up long enough for us to feel comfortable with the transition.

Inna Babayeva Brown, MBA (IT)Senior Business System Analyst

5.0

Project management: Allows for precize tracking of tasks assignments, tasks progress, issues tracking, hours spent, comparing projected vs acrual, projects grouping and management Timesheet: Allows for precize tracking of time spentfor each project, task, issue. Allows for great daily/weekly workload planning and tracking. Requests: Allows for assigning and tracking requests - whether to you or made by you to someone else.

Shane GriffithsBusiness Analyst - Manager

5.0

Integration and API to other software/SAS solutions. Reporting Flexibility was a must for us to keep track of incoming work, planned work as well as work in progress. Easy to use software. Excellent support from AtTask and escalation process was easy to use and receive feedback. Easy to understand manuals and training. Implementation support was fantastic.

Verified User

0.5

It is used across the whole organization to solve issues such as: -Project management -Time management (track and optimize hours) -Cross-department collaboration -Communication -Budgeting -Scoping projects accurately -Following process -Understanding (need for) team resources -Understanding chargeability -Managing deadlines -Managing expectations -Creation and maintenance of workflows This process is owned by our PMO team of project managers. This is an internal tool (not for clients).
Formatting - I really appreciate text formatting in order to quickly digest content and better organize my message. In Workfront you are unable to produce anything but plain text (no bold, no italics, no underlining, no indenting etc). Complexity - Comparative to another project management system like Basecamp, nothing in Workfront is very straight forward. Although they offer extensive training on the platform, anything that complicated to me illustrates a need for simplicity in order to create an optimal user experience. In another comparison, if Basecamp is like an Apple Mac product (simple, great UI/UX), then Workfront is like a PC (complicated, not as seamless). See "Documents" point below for further explanation. Documents - When you want to upload a document, you have to do so in a different tab, which silos the document from the original conversation within the updates tab. This does not give way to a seamless conversation, having to constantly reference to another area.

Verified User

1.0

We use AtTask (now Workfront) to manage our in-house marketing department. We manage everything from daily tasks to long-term resource availability with it. The idea was to keep project management out of email and Excel and in an online, collaborative environment. Unfortunately, Workfront has failed to satisfy this need for us. We are a small team working in a very agile environment, and Workfront is so complex and updating data so cumbersome that it really needs one or two people dedicated just to maintain data integrity within the application. We'll be moving on to something a bit more modern and more agile friendly soon.
AtTask/Workfront is overly complex and makes easy things hard. For example, if I create a new task and ask that it's scheduled "as soon as possible" it's very likely that Workfront will schedule that task in the past, because that's when the enclosing project's start date is. Stuff like this is really, really disruptive to just getting work in the system in a simple way. The resource management part of the program, while existent (so points for that!) is overly complex and requires that you open multiple windows to reconcile booked hours to actual tasks. The auto-leveling tool, while noble in intent, requires far to much grooming of data to work effectively. Tasks that are accepted by their assignees become "date locked" and if their date and priority is changed by an admin, this new information will not be reflected in the due date field, which is locked to the accepted date. The task assignee has to dig too deep to know when status changes on his work.

Verified User

1.0

Clarizen seemed to provide roughly the same product. They quoted a bit more expensive, and not many improvements. The implementation cost was not worth it. AtTask also did a better job at Gantt Charts for each project rather than just 1 for all projects in Clarizen, which was not editable.
AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.) AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports. New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development. I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back. While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad. I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools. They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...

Shayla B.Verified LinkedIn UserHuman Resources Specialist

4.0

Overall: I use Workfront on a daily basis, for the better part of each day. When I submit proofs to clients, they have the option to read the proof, make any comments or suggestions they have, or decide whether or not the proof should be authorized. The tools that are located at the top of the page may be used by the customer with ease to highlight or point to what they want altered.

Sophie B.Verified LinkedIn UserSr Knowledge Manager

5.0

Overall: Very satisfactory. Cant imagine another product meeting the needs of our org with so many workflows and such complex data needs. Incredible customer service and training resources. Incredibly helpful annual conference for users and potential buyers.

Faith P.Verified LinkedIn UserTechnician

5.0

Overall: Sharing of projects is now easy and every member of the team has up to date data on project progress. Moreover, executives look for loopholes to help in easily and monitor progress.

Verified ReviewerVerified LinkedIn UserAssociate Applications Developer

3.0

Overall: Workfront was designed to allow us to track time and build support queues. The goal was to have one system that could be modified to many different teams.

Andrew B.Adtech and SEO Manager

4.0

"Adobe Workfront is the platform you love to hate"

Nilay V.Social Media Specialist

5.0

"Great for workflow management"