Ascentis Reviews

Mary MeadowsHuman Resources Manager

10.0

MultiLingual Solutions utilized Ascentis to streamline the process from recruiting, hiring, and paying an employee. It was also used for benefit administration. The system was being used by the organization as a whole. The business problem the software addressed was the time consuming manual process for all the various functions that the system was being used. It took away the need for spreadsheets and not only reduced man hours to manage these processes manual but also saved time by not having to complete double entries and reduced errors.
Benefit Administration - The system fully automated the benefit elections at on-boarding and open enrollment. The carrier connections made life so much easier as it eliminated the need to access multiple benefit carriers to do simple tasks. On-boarding - The system allowed the organization to utilize and change processes to meet the need of the organization by providing additional documents during the on-boarding process to only the employees who were required to complete them. HRIS - The HRIS system was so easy to use and allowed the organization to almost eliminate the need for hard copy employee files Reporting - the report writer system was fantastic. It allowed me to develop custom reports that were necessary in my day to day functions. It also allowed me the flexibility to run the reports quickly when requested by management.

Dottie Abston, CPPCorporate Payroll Manager

10.0

We implemented Ascentis Payroll to be used by our department, with Employee Self-Service capabilities for all employees. 99% of the employees (1,000+ employees) had direct deposit, so we were virtually paperless for payroll checks. Employee reimbursements were paid via payroll as well. We interfaced HRIS and Time from in-house SAP. We received unsolicited, positive comments from employees complimenting the new system after our conversion in 2010. Ascentis Payroll solved our prior issues with a payroll vendor that was not customer service oriented and their system was not keeping up with our payroll and employee needs.
Customer Service is #1. The consistent: turn-around time, accuracy, and abilities of the client representatives is impressive. Ascentis listens to their customers' needs. One of our requests during implementation was rolled out to all clients around the time we went live. Another change we wanted to ESS was implemented overnight for a customer-wide roll-out. Their User Conference in 2013 was most worth-while. The Ascentis Payroll System increased the efficiency of our department. We also increased the satisfaction of our employees and IT Department! The Ascentis Third Party Check system streamlined garnishment deduction accuracy, reporting and payments. (This was one of our RFP points that only Ascentis could accommodate in the fashion desired.) System Import/Export capabilities are very strong and user-friendly. Able to quickly turn-around bonus payrolls, incentive payrolls, adjustment checks for grossing up gift cards, Third Party Sick entries, etc.

Verified UserEmployee

10.0

We use Ascentis in the HR department as well for our employees (as a timekeeping system).
Ascentis helps out when I don't understand something with the system and need help figuring it out. They are good at responding back. I like the Ascentis community. It has a lot of useful information for its users.

Verified UserAdministrator

1.0

Ascentis is used to process payroll, for employee recruitment, and benefits management throughout our entire organization

Brad WilkinsCFO (Chief Financial Officer)

1.0

We use Ascentis company-wide for recruiting, applicant tracking, onboarding, benefits administration, HR administration, payroll, and training.
Web interface is difficult to navigate. Menu organization is not logical or intuitive. Benefit calculations does not support age banding for children. The mobile app will not work for users that have single sign on (SSO). Learning Management System (LMS) for training is buggy. The recruiting module is cumbersome. This is not an integrated system It is a bunch of separate software products that have been patched together by building data interfaces between the various software pieces.

Verified UserManager

1.0

Ascentis was sold to us as a Cloud-Based, OFCCP compliant HCM system. It is neither. It solves no business problems in its current state.
Needs to be cloud-based NOW Ascentis needs to develop their own products instead of cobbling different products together and telling people they developed them Lose the words "hard coded" from your vocabulary

Lora M.

5.0

Overall: I have now had Ascentis HR for 2 months, and Payroll for a month, and I can sum my experience up in 4 words: Thank goodness for Ascentis. We are a small to medium company with the unique feature of being made up of multiple FEINs. We are also on an aggressive growth plan in terms of expansion. Although the company has been around for more than 30 years, it's only been in the last 5 it's gone from a small family business to a regional (soon to be national) distributor. When I took on the position with this company to build a HR department and functions, one of the task requirements/ requests from the owner was to bring payroll inhouse within the first year. Payroll was being managed by the accountants, and it was neither cost-effective or timely; corrections were always a challenge. The existing HR software, Sage, was full of bugs and not managing tasks effectively. Much of the historical data was inaccurate, as well. Literally, I was printing out time punch reports, manually entering onto a spreadsheet, and at the end of the paycycle emailing it to the accountant with all changes/corrections the very next business day. And then sending someone an hour away to pick up checks. And same for corrections. Not anymore. I did quite a bit of research early on for the right system. The multiple FEINs made some systems much more expensive. And even though I'm in a culture that has been embracing change, I knew doing everything at once would create shock waves. Additionally, the projected growth made it so easy, expandability was a absolute necessity. Finally, the system would need to be easy enough and intuitive enough to teach a Vice President to be an emergency backup. Selection of Ascentis was easy, actually. I asked lots of questions, and the response was usually either "oh, yes, of course, this is how we do that...." or "that does sound a little different, let me check" followed by "ok, this is how we can do that for you...". Things fit nicely. The implementation team has been wonderful. They made it easy, making sure I knew what they needed and when, and kept me updated on their statuses as well. I unexpectedly had to move up one of my timelines as my previous system had a different renewal date than I was originally told. It took two months to implement HR, and 3 to do Payroll, which in terms of transition is lightning speed. This is particularly true as I had other major projects going at the same time. Christy, Jean, Kimberly and the rest have been great about letting me mess around with it before going live, and been there to answer the phone as my safety net as I spend time double and triple checking things when I went live. We have had a few minor tech problems, and Jack solved them quickly and easily. Training was almost too much. There are videos, live demo, handbooks, and the team calls. They have been great about letting me do that part at my own pace. Once piece of advice: if you have more than one location, use the tax service. Payroll does not print coupons and is a little less helpful with the who-when part (although the related reports are awesome.) I have now had two zero-error payrolls; I had to make up mistakes to learn how to do that piece! We are likely adding Tax very soon, and anticipate adding Time later this year. We are eventually going to add self service. Ascentis has wonderful reports, and has cut the time involved significantly. It's less expensive, and just so easy to use. Even the Payroll person at the accountant who did it before is jealous.

Frank R.Finance Manager

4.0

Overall: Overall, our experience with Ascentis has been positive. We saved a little bit of money, gained the support we needed, were able to streamline the close of payroll periods, and can process payroll much quicker.

Joanie B.Director of Human Resources

1.0

Overall: Not good at all. Implementation was never complete, the system was outdated. The customer service was non-existent. It was not cost-affordable for the lack of services provided and we had to sign a contract.

Verified ReviewerVerified LinkedIn UserSenior Graphics Specialist

5.0

Overall: Overall this is a super easy performance review, time coding and tracking and PTO interface. Ive also successfully done training within the platform for HR.

palesa S.HR assistant

4.0

Overall: outstanding by far.

Noelia B.Human Resources Manager

4.0

Overall: I love it.