Gusto Reviews

Wesley W.Small-Business(50 or fewer emp.)

5.0

In my experience with Gusto, the best part would be the ease of accessing everything as everything is readily available from the drop down menu, employee on boarding is simple and allows employees to input there own information to cut down on time spent doing that instead of running your business, the few times I've had to contact gusto to determine how to make changes I was promptly contacted and issues were always resolved in a timely manner, and when running payroll either employees can log hours in and out resulting in time saved entering hours but if you don't use that service it still takes longer to log in (which isn't any longer than logging into anything else) than to enter employees time and have it processed. If I were to ever start another company without question Gusto is the service that I will be using time and again. And the services provided to the employees themselves is great as it cuts down in time spent answering questions that employees can already access on their phones, and they always notify you to remind payroll to ensure everyone gets paid on the correct day Review collected by and hosted on G2.com.

Bonnie M.Small-Business(50 or fewer emp.)

5.0

It's bright, fun, and makes payroll as painless as possible. It literally takes care of everything for you. Need to file a new hire form with the state? It does that. Help you register for withholding? Clear instructions for your state. Need benefits? Insurance? It can either integrate with your provider or help you sign up through their partners. It takes care of everything so you don't have to think of it all and handle it on your own. Review collected by and hosted on G2.com.

Melissa W.Small-Business(50 or fewer emp.)

4.0

Gusto has made it very easy for me to run payroll for a contracted worker that I have and even takes care of the tax documentation as well. They send reminders if I need to do something. I also really appreciated the discounted starting rate to try out their services. Review collected by and hosted on G2.com.

Verified User in WholesaleSmall-Business(50 or fewer emp.)

0.0

HORRENDOUS customer service. I am still waiting to be paid for one day of side work. I am still waiting over a week later for funds that were supposed to paid. When I called customer service one person told me that the funds had been impounded from the payer already, but not sent to me (the payee). I asked why I havent received them yet and got their standard canned answer "contact the payor". This went on for THIRTY FIVE minutes! I finally escalated it to a supervisor who was not able to tell me when or what check # was issued, etc. Nothing. AWFUL! I am not a payor but as a payee, i am VERY unhappy with this service. AND I AM STILL WAITING TO BE PAID. Review collected by and hosted on G2.com.

Susan L.CEO

0.0

What a terrible excuse for a company. The whole purpose is a service organization, primarily for small to mid sized companies. yet they take way more time than they help you save. Review collected by and hosted on G2.com.

Verified User in PhotographySmall-Business(50 or fewer emp.)

0.0

Support response times. Support are too slow to reply to mission-critical payroll bugs (multiple occasions) Review collected by and hosted on G2.com.

Macy M.Marketing and Advertising

5.0

Logging in and keeping track of my payroll was very easy. Changing my direct deposit information was also a very easy task. My favorite thing would have to be the UI.

Stephanie M.Financial Services

5.0

I like how the design of the webpage and emails are simple and enjoyable, i can navigate it and understand it really easily, its very transparent which i value alot since it comes down to my payroll.

Niyazuddin M.Apparel & Fashion

5.0

This software is very easy and great to use . This help in our taxes as it files taxes automatically and also note our company employees payroll with every details .

Jeffery D.Retail

1.0

customer service and taking payroll and not paying employees for 4 day after payroll suppose to pay

Mark E.Semiconductors

1.0

Difficult to use, support staff took days to respond and never resolved the issue.No solution, even though support said it was a major software bug.Prevented payment processing entirely for validation that could be done over the phone.

Josh J.Philanthropy

1.0

Gusto is like a wedding planner who has 10 Instagramable wedding packages you can select from. If you want something pretty and basic with no customizations, youll love her. The problem comes when you want to have more bridesmaids than usual, to choose a wedding venue shes never worked with, book a caterer a week earlier than she typically does, or incorporate religious traditions shes unfamiliar with. Unfortunately, she totally freaks out and has NO IDEA how to handle them or who to even ask for help. Shell try, but turn it into such a mess youll wish you never started working with her at all. Gusto is this wedding planner. Its pretty and does the very simple things without issue, but there cant be too many businesses who actually care about all aspects of HR that dont have regret somewhere down the line. After all, most people want to do something thats even slightly not cookie cutter, and Gusto breaks horribly, especially including its customer service.

Leah SeveyHead of Customer Success

10.0

We use Gusto throughout our entire organization. We process payroll, benefits, tax forms and time off requests. We recently switched medical insurance providers and it was incredibly easy to set up new options during open enrollment. I recently had a new employee fill out all of her required documentation and I was told that she had zero issues. I love that I don't have to use multiple programs to check my benefits, paystubs and request PTO.
I get reminder emails every payday. It's a cute way to celebrate $$$ All of my upcoming vacations are listed on my Gusto dashboard so I can easily see when I off next and if I still need to request a specific day. It's much easier than scrolling through a calendar All of my benefit information is listed in detail. I can also download my insurance card right from the website.

Jason Ackerman, CPA, CFP®, CGMACPA

10.0

Gusto is our recommended payroll service for our clients. It's easy to set up and maintain and has a seamless connection to our accounting software Xero, QuickBooksOnline, and QuickBooks Desktop. They have an excellent accountants dashboard that allows you to switch back and forth between clients. They make it easy to run payroll while taking all the compliance off of our hands.
Onboarding - it's easy to set up new clients. Electronic W-4 & I-9 - takes of lot of the HR and compliance off the clients hands by having the employee sign W-4 and I-9 electronically when they onboard. Customer Service - you can always get someone on the phone if you need help.

Andy LutzTechnical Recruiter

10.0

It's used by the whole organization. We use it for payroll administration and review.
Great GUI for users. Easy to access and read pay stubs. Love the enthusiastic emails when it's payday!

Jonathan WagnerSales Engineering Manager

1.0

We use Gusto for our HR payroll and benefits management for our US employees.
Benefits Management Support Communication Follow-Up

Verified UserVice-President

1.0

In my opinion, Gusto has terrible customer service. We've moved to a Payroll Employer Organization (PEO) model and in our experience, Gusto absolutely refuses to terminate our benefits with the current carriers even though we've notified them 3 times already. It feels like they just want to gouge the company for commissions. Buyer beware - I believe their benefits are more expensive than other platforms and very slow service from Gusto in my experience.
Customer service for termination of service absolutely missing in my experience I believe the Gusto team avoids work altogether when filing taxes, registering companies in different states, and payroll In my opinion, poor knowledge of customer service staff on payroll and benefits

Verified UserManager

1.0

We used Gusto to process payroll, pay payroll taxes, and manage health insurance benefits. The interface is clean and user-friendly. The functionality is very good. The customer service and support are the worst I've ever experienced in over 30 years of processing payroll and/or benefits administration.
All customer service functions are routed to people who cannot help No dedicated Account Manager 4 to 6 day response time to emails No direct contact to Customer Support For me it was virtually impossible to reach a live person to discuss issues. No last names, direct phone number, or phone extensions. Zero sense of urgency.

Patricia C.Chief Financial Officer

1.0

Overall: It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

Kristina A.Marketing Specialist

4.0

Overall: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Rakesk S.Verified LinkedIn UserData Entry Clerk

5.0

Overall: Extremely helpful budgeting and project payment and expense management package and the interface is very easy to access.

Amanda V.Administrator, IT, Tech Support, Customer Service

5.0

Overall: It's an excellent app with no issues whatsoever that we have encountered so far.

Cleo V.VP People and Operations

5.0

Overall: easy to use on the admin side and the user side. Fair PEPM cost.

Brandon D.VP of DTC

5.0

"Great product for a medium sized company!"