SumTotal SystemsUsed by 69% Professionals

SumTotal Systems Reviews

Paid

3.3

/5

(Alternatives.co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

SumTotal Systems is a leading provider of human capital management (HCM) software. It specializes in onboarding, talent acquisition, talent management, learning management, performance, workforce management, payroll, compensation, mobile, social, and many more.

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Alternatives.co has rated
SumTotal Systems
3.5
Select Application
  • 3.2
  • 3.7
G2
3.2
Top Comments by G2
Positive Comments
  • Verified User in Consumer GoodsEnterprise(> 1000 emp.)
    Review
    3.5

    I like that I can self-service and complete training modules on my own schedule. The classes are easy to follow and allow me to save and come back later. There is a wide variety of topics that can be useful to employees in all levels of an organization. The classes and modules let you know the time commitment and many allow you to save and come back at a later time. You can also retest if you find you did not fully grasp the content. It is easy to go back and review the content and access for future reference. There were a few times that the program does not recognize my time spent on a module and I had to start over. The annual review process can be a bit painstaking. Adding activities are a confusing action for me. There were times that the activities did not upload into the selected goal and thereby reporting ans incomplete. My HR department instructed me to submit the goals as incomplete and they would correct on their end. This part of performance management was the least user-friendly. Ensure the employees are aware of what classes are available to them in order to self-manage their personal and career growth. I am able to select from a wide variety of training and soft skills. I have been able to monitor my career progress and goal attainment in performance management modules. The dashboard and progress meters allow me to see what items I need to focus on in my annual performance goals. .

  • Tanner S.Instructional Designer
    Review
    4.0

    This LMS software had a wide swath of features. We use it to upload our courses that we create in house and deploy them to thousands of people. We are also recently able to provide this content on a mobile platform using the mobile app provided by SumTotal on Android, iPhone and Windows Phone. We have had a few issues here and there that are extremely specific to the tasks that we have. The biggest issue so far being that the mobile apps, only on iPhone and Windows Phone currently (but not android), have an issue regarding the "Done" button. If the learner happens to click that button it will actually remove all progress from what they have done in the course. We have asked SumTotal to consult their mobile developers to see if this is something they can address. There is also a small bit of confusion that we have regarding re-uploading courses to the LMS after changes have been made. The questions that are prompted from the system are a bit ambiguous. This is a great and fully featured LMS, but we are currently working with them to address some issues with the mobile version of their online learning application. At this point there are still multiple issues we are having using the mobile software. We upload courses that we build in house, usually using Articulate Storyline, to our custom version of the LMS. We then deploy the courses to be taken and score tracked to thousands of employees.

  • Ankit V.Associate
    Review
    4.0

    Sumtotal is a well established corporate talent management which is well recognized by many organizations around the globe. The platform provides training and learning management solutions are well by providing corporates with training solutions for their employees on organization specific topics like human resource policies, soft skills tutorials , technological skills, etc. The platform provides access via both web interface and mobile applications as well, It allows integration with third party softwares as well like Webex to host online trainings and then manage all other details in Sum Total platform itself. Training solutions on advanced skills are not available easily. The course content are not updated frequently due to which some of the courses feel outdated. The desktop training application sometimes is not able to sync and download the course properly and surely the interface can be made better. SumTotal provides an easy platform for organizations to easily integrate SumTotal into their own systems offloading organizations from developing their own solutions. SumTotal has been used throughout to provide corporate trainings on different topics. Sumtotal maintains and reports the training details and hours easily which is then used to calculate the learning score for all the employees.

Negative Comments
  • Verified User in Telecommunications
    Review
    1.5

    The integrated platform and direction SumTotal is intendind to go is solid. EXECUTION! My experience has shown that many "out of the box" features struggle to function properly. The system is highly configurable, but that means the person choosing all the settings (thousands) needs to be very organized and system oriented to survive this process. There are things that are hard coded and unchangeable that make you question the logic. Simple things like weighting of Performance Objectives, the weighting does not add and is not easily viewable. If you set the validation that the total has to equal 100%, people struggle with this, especially if they have a lot of Objectives. The Analytics feature is still in its infancy. Much development effort is needed here. We have experienced issues in the Cloud environment. Upgrades get pushed wheather you are ready or not. When upgrades get pushed every two weeks, something always seems to break...you just can't anticipate what. Support in getting these issues fixed is not always quick. For example, our training site courses were all knocked offline and it took two weeks to get the problem fixed. No one in the company could take any online trianing for two weeks. SumTotal prioritizes things differently than their customers. They are growing quickly and resources are stretched right now. Streamlining processes and providing better data and informaiton for managers and leaders. We are able to provide better data for our managers and leaders, but not as much as we had hoped by this point in time.

  • Tanner S.Instructional Designer
    Review
    4.0

    This LMS software had a wide swath of features. We use it to upload our courses that we create in house and deploy them to thousands of people. We are also recently able to provide this content on a mobile platform using the mobile app provided by SumTotal on Android, iPhone and Windows Phone. We have had a few issues here and there that are extremely specific to the tasks that we have. The biggest issue so far being that the mobile apps, only on iPhone and Windows Phone currently (but not android), have an issue regarding the "Done" button. If the learner happens to click that button it will actually remove all progress from what they have done in the course. We have asked SumTotal to consult their mobile developers to see if this is something they can address. There is also a small bit of confusion that we have regarding re-uploading courses to the LMS after changes have been made. The questions that are prompted from the system are a bit ambiguous. This is a great and fully featured LMS, but we are currently working with them to address some issues with the mobile version of their online learning application. At this point there are still multiple issues we are having using the mobile software. We upload courses that we build in house, usually using Articulate Storyline, to our custom version of the LMS. We then deploy the courses to be taken and score tracked to thousands of employees.

  • Amanda Y.English Second Language Teacher
    Review
    2.5

    I don't have so many positive things to limit this system. The system is very powerful, but not easy to use. They are a great investment but it seems that the system is very poorly structured and sincerely lacks much more. Our account manager is very responsive and helpful. There are many reporting options to choose from. They have a heavy customer service, the system is very inflexible. You cannot create evaluation forms, and you have to pay to have it done every year, even if it is a totally different year. The administration system is not easy to use and requires more business and navigation than normal. In addition, the learning interface is extremely difficult to work. The learning curve is extremely long and painful, in reality very complicated, more than we would expect, I do not know if its use is a good recommendation, however it has some advantages It really didn't help us so much as I would like it to help us in the company, but some things were useful like the control of exams and evaluations, despite being tedious the profile and everything else that the system includes.

Trustradius
3.7
Top Comments by Trustradius
Positive Comments
  • Verified User
    Review
    4.0

    When I came to my company, they had been using a "light" LMS called Articulate. It was cheap and bare bones; i.e. not a lot of features, really just a platform to launch eLearning from and not real interface for student to utilize. When I began to overhaul the training department, this was one of the first things I changed. Articulate would only run courses built in their software, and the software was not 508 compliant. In addition, we had no ability to create learning plans, house transcripts, customize the interface, or manage the students. I made the choice to select and LMS that was a true LMS with all of the features that were critical to our clients' needs. Thus far, SumTotal has been able to support all of our needs, except one; mobile learning that is media rich.
    When choosing an LMS, you need to decide what features are most important. Things like single-sign on, 508 compliance, ability to support mobile learning, price per user, ability to customize for various audiences, and technical support. When I chose our LMS, it was called GeoEngage because of price and all of the tech support was on the East Coast. The LMS was bought by SumTotal a few years ago. We originally wanted SumTotal, but it was too expensive for our small company. Now we get both, and we continue to get great customer support.
    SumTotal has a very user friendly design, making it easy for non-programmers to configure their LMS interface, customize various environments for different groups, and to integrate numerous external web applications through iFraming, such as social media or news feeds. I was able to configure a custom environment for several different clients, making it feel like their own LMS, such as a custom color scheme and logos, custom widgets (which are section of any page), news feeds, training messages, and custom learning plans.
    SumTotal can not yet support media-rich mobile learning. Our eLearning design use instructional video, text, interactions, pop-ups with course resources and other information, etc... The SumTotal mobile capability right now does not support our design; ie our pop-ups won't pop-up, even those that simply open a PDF or document, and non of the hyperlinks will work.

  • Verified User
    Review
    4.0

    In our case SumTotal platform seemed to be more complete and robust to provide the right features for managing complex ILT plans and blended programs, which was an important thing for us. It was also very easy to deploy mobile and to increase learning options for all users, such as learning pills and assessments. Integration to third-party systems was also an issue for us, and we found interesting cases and good technical documentation to deploy it.
    I believe it as very good solution for complex projects with a big amount of courses and ILT activities to manage and control. It can work specially well in companies where learning management is decentralized through divisions and/or departments. It is complete in terms of functionalities and possibilities, what makes the platform a bit complex. It may not be the best choice for simple projects, because sometimes it can be hard-to-use for administrators, since it is actually a robust solution.
    Complete functionalities for learning and training management Reliable data and performance Integration to other products / systems Mobile learning
    Admin experience (a little hard to use) Portal and look and feel customization Gamification (user experience)

  • Verified User
    Review
    1.0

    Where to begin.....It's been a long and slow process to get everything up in running in this software. It has way too many features with 20 clicks to get to anything. We were promised big things with SumTotal Learn but have received something that is more messy and complicated to use than we ever thought. We're slowly making progress with SumTotal and unlocking the features we need but this is very much a developing piece of software that is unfinished.
    SumTotal Learn is an LMS that is slowly developing into a finished product. I can't recommend this to anyone until it is a more finalized product. We have a large number of users in our database and the product seems to run fine even with 10,000+ users. If you're looking for an easy administrator user interface, this is also not for you. It has a very steep learning curve for admins.
    Clean front-end user interface. Custom layouts for front page and individual users. Flexibility on user roles.
    Navigation (too many clicks to get anything done). Reporting is complicated. Buttons everywhere that don't do anything. Features enabled that don't fully work or function the way they should. Support for the product is lacking.

Negative Comments
  • Verified User
    Review
    4.0

    When I came to my company, they had been using a "light" LMS called Articulate. It was cheap and bare bones; i.e. not a lot of features, really just a platform to launch eLearning from and not real interface for student to utilize. When I began to overhaul the training department, this was one of the first things I changed. Articulate would only run courses built in their software, and the software was not 508 compliant. In addition, we had no ability to create learning plans, house transcripts, customize the interface, or manage the students. I made the choice to select and LMS that was a true LMS with all of the features that were critical to our clients' needs. Thus far, SumTotal has been able to support all of our needs, except one; mobile learning that is media rich.
    When choosing an LMS, you need to decide what features are most important. Things like single-sign on, 508 compliance, ability to support mobile learning, price per user, ability to customize for various audiences, and technical support. When I chose our LMS, it was called GeoEngage because of price and all of the tech support was on the East Coast. The LMS was bought by SumTotal a few years ago. We originally wanted SumTotal, but it was too expensive for our small company. Now we get both, and we continue to get great customer support.
    SumTotal has a very user friendly design, making it easy for non-programmers to configure their LMS interface, customize various environments for different groups, and to integrate numerous external web applications through iFraming, such as social media or news feeds. I was able to configure a custom environment for several different clients, making it feel like their own LMS, such as a custom color scheme and logos, custom widgets (which are section of any page), news feeds, training messages, and custom learning plans.
    SumTotal can not yet support media-rich mobile learning. Our eLearning design use instructional video, text, interactions, pop-ups with course resources and other information, etc... The SumTotal mobile capability right now does not support our design; ie our pop-ups won't pop-up, even those that simply open a PDF or document, and non of the hyperlinks will work.

  • Verified User
    Review
    4.0

    In our case SumTotal platform seemed to be more complete and robust to provide the right features for managing complex ILT plans and blended programs, which was an important thing for us. It was also very easy to deploy mobile and to increase learning options for all users, such as learning pills and assessments. Integration to third-party systems was also an issue for us, and we found interesting cases and good technical documentation to deploy it.
    I believe it as very good solution for complex projects with a big amount of courses and ILT activities to manage and control. It can work specially well in companies where learning management is decentralized through divisions and/or departments. It is complete in terms of functionalities and possibilities, what makes the platform a bit complex. It may not be the best choice for simple projects, because sometimes it can be hard-to-use for administrators, since it is actually a robust solution.
    Complete functionalities for learning and training management Reliable data and performance Integration to other products / systems Mobile learning
    Admin experience (a little hard to use) Portal and look and feel customization Gamification (user experience)

  • Verified User
    Review
    1.0

    Where to begin.....It's been a long and slow process to get everything up in running in this software. It has way too many features with 20 clicks to get to anything. We were promised big things with SumTotal Learn but have received something that is more messy and complicated to use than we ever thought. We're slowly making progress with SumTotal and unlocking the features we need but this is very much a developing piece of software that is unfinished.
    SumTotal Learn is an LMS that is slowly developing into a finished product. I can't recommend this to anyone until it is a more finalized product. We have a large number of users in our database and the product seems to run fine even with 10,000+ users. If you're looking for an easy administrator user interface, this is also not for you. It has a very steep learning curve for admins.
    Clean front-end user interface. Custom layouts for front page and individual users. Flexibility on user roles.
    Navigation (too many clicks to get anything done). Reporting is complicated. Buttons everywhere that don't do anything. Features enabled that don't fully work or function the way they should. Support for the product is lacking.