Zoho CRM Reviews

RIDHI S.Small-Business(50 or fewer emp.)

4.5

Zoho CRM has changed the way I control my clients ready to go with no trouble. I liked that I could easily customize the dashboards to my requirements. I can see instantly the status of my sales possibilities, project development as well as customer interaction. Review collected by and hosted on G2.com.

Sahil C.Mid-Market(51-1000 emp.)

1.0

Definetly the ZOHO Software is superbb but specialy chat support of ZOHO ONE is like nightmare Review collected by and hosted on G2.com.

Nikita V.Marketing Manager CRM

2.5

It is a really flexible and useful CRM. There is a lot that can be developed and tailored to your business experience and how your sales and other teams function. I have operated only on full subscription so can tell solely about the CRM and entire zoho ecosystem working together. However, the latter needs large improvement. Review collected by and hosted on G2.com.

Verified User in EntertainmentSmall-Business(50 or fewer emp.)

0.0

Slow customer service, refunds take a month, partners are not screened well and really stink, clunky CRM, does not integrate to much, just difficult to use. Review collected by and hosted on G2.com.

Jim T.President

0.0

We were replicating work in each module, the modules weren't sending basic information to each other. Every time we contacted Zoho support they were like... you can do that manually. NO! That's not the point. We even sent someone to one of their 3-day training seminars because we thought we were doing it wrong. Nope. If you get this suite and want them to integrate, expect to hire someone to to custom development. Ridiculous and I couldn't recommend Zoho less. Poor product and poor support. Review collected by and hosted on G2.com.

Vivek J.Vivek Jain

0.0

Small things like buggy design or a little zoomed page.. Scrollbars in each widget made me uncomfortable Review collected by and hosted on G2.com.

Mohamed E.Outsourcing/Offshoring

5.0

Zoho has done alot of improvements recently on the ease of use of their products

Olatunde O.Financial Services

5.0

The fastness and no error issues from back end

David G.Nonprofit Organization Management

5.0

I like most about the software is its ease of use. The interface is intuitive and easy to navigate, making it simple to access the information I need and manage my sales pipeline. I also appreciate the level of customization offered,

Jeff G.Information Technology and Services

1.0

Support is terrible, product has too many bugs and it seems like it was developed by technical people with no real Business knowledge. They are constantly adding more modules and this make other stuff break. instead of working on new modules they should make the CRM better and bug free. A lot of stuff does not make sense, We use CRM, Desk and campaigns daily and they are NOT as seamless integrated as they should be. zoho mail is useless so we continue to use outlook to manually send emails rather then sending emails from CRM. If a contact opts out of marketing emails (newsletters etc) then you can't email them directly from the CRM. BIG flaw, just one among many many flaws in the software.

Tinashe M.Medical Devices

1.0

Nothing, it is complicated and expensive with little real time support

Keann P.Health, Wellness and Fitness

1.0

Not good support. Large program Best to use all the features together

María Fernanda CruzCoordinator

10.0

Zoho CRM is being used in our Sales and Marketing Departments. We use Zoho CRM to manage, measure and streamline our different marketing initiatives, and follow-up correctly with our clients. It integrates all of our channels in a centralized platform, providing visibility, practicality and automation in our sales cycle, as well as valuable insight in detail and decision making overview.
Automation Friendly UI Robust features in lead management

Jon PorrecaProject Administrator

10.0

Zoho CRM is used company wide to manage our day to day process and report on our projects. We use all the basic modules such as contacts, accounts, and deals to track our daily records. We've customized most of these modules to better reflect our own internal process's, as it is very easy to do so within Zoho CRM. The on board reporting features make it simple to customize reports any way we like, which provides us great insight to business.
Zoho CRM is very customizable. The out-of-the-box modules are a great start however the system allows you to customize them to better fit internal operations. The integrations with other Zoho apps is crucial to us, and Zoho CRM acts as sort of the hub for our teams project tracking, communication, and task tracking. Most if not all other Zoho apps have a native integration back to Zoho CRM. Reporting features are excellent. Likewise, the ability to create custom "Views" within our modules record also provide us with deeper insights to the critical data stored within Zoho CRM.

Ramon KhanFreelance Marketing Consultant

10.0

Zoho CRM is great for high-level CRM activities but I love how easy it is to use at small companies as well. It is easy to implement, customize and use also so I highly recommend it for any small business looking to change or try out a CRM. It is one of the few CRM's that offers as much customization as it does but also makes it easy to set up and get going.
Easy to set up Easy to use Easy to customize

Max PollakDirector of Marketing Technology

1.0

We used Zoho CRM to manage our database for ourselves and our clients. It was used by our sales team and to some extent our marketing team. We were able to add information and track certain information. It allowed our sales team to monitor the statuses of users and prospects. We linked it with SalesIQ and Zoho Forms so we were able to then track form submissions and user behavior as well which we were able to use on our calls with prospects and existing customers.
[In my experience] their support is awful. [I think] the interface is outdated and hard to use. [I think] their pricing is WAY overpriced. What is included or expected from a CRM costs extra for Zoho, and Zoho is already much more expensive than other tools.

Nathan KerrinsGeneral Manager

1.0

It has been implemented in every department of the organisation. It is a CRM, it solves all sorts of issues, and helps information flow seamless from department to department.
Tech support, or lack there of. Constant lies from chat tech support. We will do this by then... NEVER happens! Disaster mitigation. I have had something go wrong on their end. Instead of jumping all over it to fix their issue, they stonewall me...

Verified UserPartner

1.0

In my opinion, nothing syncs properly. In my experience when support is requested, it is simply not given. I cancelled, phoned, emailed, left reviews, asked, begged. I believe I wasted my time and money.
In my opinion, talk to your customers

Firas H.Manager information systems

4.0

Overall: Overall, my experience with Zoho CRM has been positive. The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that could benefit from improvement, particularly in customer support and mobile functionality, Zoho CRM's extensive feature set and cost-effectiveness make it a compelling option for organizations of all sizes

Ziva R.Verified LinkedIn UserSales Services Manager

5.0

Overall: Zoho CRM has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals.

Emma M.Business owner

1.0

Overall: Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue.

Michael D.Marketing Specialist

4.0

Overall: For the most part, Zoho CRM is a functional program that will allow a company to set up a system that works, without breaking the bank.

Samuel N.Marketing Manager

5.0

Overall: Its easy to use and as a marketer it helps me manage and automate marketing processes easily.

Gina M G.President, Exit Planning Advisor, Broker

4.0

"ZOHO ONE and ZOHO CRM"

benjaminwillis28

5.0

I have been using for my sales practices. It has a clean design and ease of use. Integration opportunities are also available in the row.