Accelo Reviews

Amanda R.Consultant

3.5

- Different invoicing types provide many options for clients Review collected by and hosted on G2.com.

Alon O.Small-Business(50 or fewer emp.)

5.0

Overall, including the ease of use and intuitive interface, Accelo is the go to daily tool any agency should consider using. It brings you great reporting, visibility and deliverability that is second to none! Review collected by and hosted on G2.com.

Verified User in Public Relations and CommunicationsSmall-Business(50 or fewer emp.)

3.5

I like there are multiple ways to do things like log time, create tasks, etc. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

We were sold things that do not exist. A task in Accelo is incredibly inflexible. We can not create custom fields, nor can we do any workflows and we are unable to add inline images. We were oversold and we are very unhappy Review collected by and hosted on G2.com.

Carl B.FileMaker Developer

0.0

Slow, difficult to use, I can never find my way around the software, nit very intuitive. Not a particularly good project management tool. You have to spend a lot of time messing around with it to get it to do anything Review collected by and hosted on G2.com.

Matthew C.Managing Partner, Solution Architect

0.0

We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. Review collected by and hosted on G2.com.

Shahidul I.Internet

5.0

No Comments

Anonymous ReviewerFood & Beverages

5.0

No Comments

Michelle T.Consumer Goods

5.0

Customer service took long to come back when we wanted to proceed with plan. The non-upfront US$800 hidden charge - were were shocked when told of this.It wasn't mentioned anywhere on the website. this has created a very positive experience and turned it into a very negative one.

Alexa E.

1.0

None- we are switching.

Thijs R.Computer Software

1.0

The best part is you can easily log work without losing time. Afterwards you have a clear overview per project and you can review were you are spending too much time and are losing money. I currently miss the ability to easily share timelines with customers. a website were you can see the progress and deadliness would be great!

Anonymous Reviewer

1.0

This is a classic situation where a software company promises the moon on their website, yet then does not deliver. We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn'.

Charles Fashana, MBACOO (Chief Operating Officer)

9.0

We made the switch to Accelo to consolidate a few different platforms into one, and to enhance our overall capabilities as it related to CRM, project management, time tracking, capacity planning, business development, and financial reporting. We were very inefficient in our processes, using systems that were no longer meeting our growing needs, and missing out on a number of opportunities to improve and grow our business. The migration to Accelo was done across our entire company. While our various groups use the system differently, it does cater to the differing needs we have. We are only six months into being live with the system, but it is going very well. We're hoping to more fully integrate in the coming six months—specifically focusing on better use of the sales, invoicing and ticketing functionality.
Complete end-to-end project management. Job planning, budgeting, and time allocations. Integrations to G-Suite for email and calendar sync/visibility. Connecting clients to companies to projects and keeping a sightline of the broader relationships. Easy task management and schedule views. Seemingly limitless customization options for preferences, notifications, groups, permissions, etc.

Johnson Martins.NET Software Engineer

9.0

Effective scheduling product which has multiple functional features and the customization of the Accelo features is easy and the configuration of the Accelo dashboard is quick. This platform connects multiple clients to different professional services and also the ability to plan and manage project workflow, Accelo is the best and very easy system for data analytics and services Automation capability is nice.

Verified UserRepresentative

8.0

Accelo was used to consolidate sales data entry in my previous position at a former company. Accelo eliminated a tremendous amount of man-hours by allowing our sales team to seamlessly import and enter data for leads and potential clients.
Automatically imported emails/appointments Eliminated arduous data entry

Verified UserManager

3.0

Everyone in our organization is using Accelo. The software was meant to be best used to hold all of our clients and their retainers in one place and to integrate those retainers against logging time. This is so that we could accurately see how much time we were using for any given client, against their retainer. When we get close to using the entire retainer, we alert the client. This helps with losing money by going overtime allotted. However, it's a hub of other things like email (or "requests" as Accelo calls them) and contains numerous bugs and issues that have caused many headaches with communication issues between our clients and us.
Email Errors: Countless issues with missed emails, scraped links, screenshots not going through, images/colors/hyperlinks all being stripped from emails. Ease of Email: You can't just "send an email" to anyone. The email address HAS to be linked to an account (client). First, you must add an email address to a client before you can send an email. This is painful when you're trying to communicate with sources like Google and having to create many different 'companies' to add emails to the company before emailing them.

Verified UserProfessional

5.0

We use this as our CRM tool for my company. It is being used by both the Sales and Marketing department. It was supposed to allow both departments to track and make notes on prospected clients/targets and doing everything in real time.

Chris OsterhoutVice President of Business Strategy

7.0

We use Accelo to run our client portal, ticket system, project management system, retainer system and our billing system. It works well in many areas to give us organizational insights that we did not have historically.
The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it. It needs more executive-style reporting and the ability to create your own reports and filters. It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.

Daniel D.

2.0

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos. We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks.... We we're flat out refused any demo despite it being advertised on their site. The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start. The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage). Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Nicholas G. P.Chief Engineer

5.0

Accelo has fantastic templates that enable us have a certain degree of uniformity and standards throughout the firm. We can also monitor ongoing projects in real time, enhancing your total project management skills. It is now simpler to keep track of projects, manage timesheets and contact databases, link appropriate teams, and transfer work. We primarily use Accelo for client invoicing, but it also serves as a contact resource management database, and all sales possibilities are documented.

Maddie B.Game Developer

4.0

The ecosystem incorporates both email and task management, and time tracking and payment can be done with minimal effort. This isn't advertised anywhere else that I've looked. All of my project, sales, invoicing, billing, and client communication needs to be managed in one central location. I am just starting started, but Accelo has already proven invaluable in helping me manage my workload and delegate responsibilities.

Kelly B.Design Engineering Manager

4.0

In general, working with Accelo has been a good experience for us. It has become the nerve center for our team, facilitating better communication and increased output. The adaptability of the platform and its emphasis on developing teamwork are ideal for our kind of teamwork in the office.

Shayla B.Human Resources Specialist

4.0

Scheduling, logging hours worked, billing customers, and maintaining rapport with suppliers may all be handled centrally. Abundant opportunities for combination.

Meredith C.COO

5.0

We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.