Accelo Reviews

Michael S.Project Manager/Team Support

5.0

Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

4.0

Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great. Review collected by and hosted on G2.com.

Henadzi R.Senior iOS Developer

4.5

Accelo is excellent because it has helped me motivate various accounting control activities; as invoices show the relative importance of a brand's revenue or expenses, the interface has been beneficial in allowing us to see a lot of numbers. Our company's data can now be accessed from a centralized location. This means that all team members have access to our centralized database. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

We were sold things that do not exist. A task in Accelo is incredibly inflexible. We can not create custom fields, nor can we do any workflows and we are unable to add inline images. We were oversold and we are very unhappy Review collected by and hosted on G2.com.

Carl B.FileMaker Developer

0.0

Slow, difficult to use, I can never find my way around the software, nit very intuitive. Not a particularly good project management tool. You have to spend a lot of time messing around with it to get it to do anything Review collected by and hosted on G2.com.

Matthew C.Managing Partner, Solution Architect

0.0

We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. Review collected by and hosted on G2.com.

Shahidul I.Internet

5.0

No Comments

Anonymous ReviewerFood & Beverages

5.0

No Comments

Michelle T.Consumer Goods

5.0

Customer service took long to come back when we wanted to proceed with plan. The non-upfront US$800 hidden charge - were were shocked when told of this.It wasn't mentioned anywhere on the website. this has created a very positive experience and turned it into a very negative one.

Alexa E.

1.0

None- we are switching.

Thijs R.Computer Software

1.0

The best part is you can easily log work without losing time. Afterwards you have a clear overview per project and you can review were you are spending too much time and are losing money. I currently miss the ability to easily share timelines with customers. a website were you can see the progress and deadliness would be great!

Anonymous Reviewer

1.0

This is a classic situation where a software company promises the moon on their website, yet then does not deliver. We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn'.

Charles Fashana, MBACOO (Chief Operating Officer)

9.0

We made the switch to Accelo to consolidate a few different platforms into one, and to enhance our overall capabilities as it related to CRM, project management, time tracking, capacity planning, business development, and financial reporting. We were very inefficient in our processes, using systems that were no longer meeting our growing needs, and missing out on a number of opportunities to improve and grow our business. The migration to Accelo was done across our entire company. While our various groups use the system differently, it does cater to the differing needs we have. We are only six months into being live with the system, but it is going very well. We're hoping to more fully integrate in the coming six months—specifically focusing on better use of the sales, invoicing and ticketing functionality.
Complete end-to-end project management. Job planning, budgeting, and time allocations. Integrations to G-Suite for email and calendar sync/visibility. Connecting clients to companies to projects and keeping a sightline of the broader relationships. Easy task management and schedule views. Seemingly limitless customization options for preferences, notifications, groups, permissions, etc.

Johnson Martins.NET Software Engineer

9.0

Effective scheduling product which has multiple functional features and the customization of the Accelo features is easy and the configuration of the Accelo dashboard is quick. This platform connects multiple clients to different professional services and also the ability to plan and manage project workflow, Accelo is the best and very easy system for data analytics and services Automation capability is nice.

Ryan FreemanPresident

8.0

After attempting broader use of Accelo, we have settled into using it as our main CRM and support tool. Client data and interactions are recorded here, along with support tickets. Through integration with Xero we have most client billing data available as well. We don't deploy Accelo for the whole team, only for the few who need client interaction and info. The integration with JIRA allows us to push dev issues from support tickets to our team.
Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address. Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk. Support is reasonably good, usually prompt and responsive. Constant development - lots of updates, just not often to areas that we use.

Verified UserManager

3.0

Everyone in our organization is using Accelo. The software was meant to be best used to hold all of our clients and their retainers in one place and to integrate those retainers against logging time. This is so that we could accurately see how much time we were using for any given client, against their retainer. When we get close to using the entire retainer, we alert the client. This helps with losing money by going overtime allotted. However, it's a hub of other things like email (or "requests" as Accelo calls them) and contains numerous bugs and issues that have caused many headaches with communication issues between our clients and us.
Email Errors: Countless issues with missed emails, scraped links, screenshots not going through, images/colors/hyperlinks all being stripped from emails. Ease of Email: You can't just "send an email" to anyone. The email address HAS to be linked to an account (client). First, you must add an email address to a client before you can send an email. This is painful when you're trying to communicate with sources like Google and having to create many different 'companies' to add emails to the company before emailing them.

Verified UserProfessional

5.0

We use this as our CRM tool for my company. It is being used by both the Sales and Marketing department. It was supposed to allow both departments to track and make notes on prospected clients/targets and doing everything in real time.

Chris OsterhoutVice President of Business Strategy

7.0

We use Accelo to run our client portal, ticket system, project management system, retainer system and our billing system. It works well in many areas to give us organizational insights that we did not have historically.
The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it. It needs more executive-style reporting and the ability to create your own reports and filters. It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.

Steve F.CEO

5.0

This is a superb product. it really makes a lot of sense if you need something in the PSA space. You really get the idea that these guys know what you would want to be able to do and then provide it. Time and again I have asked for something that is already actually there and in place. Coupled to this you get unbelievable follow up and service. Tech support invariably duplicate what my question is. answer it quickly, are honest if they can't help and proactive when they can. No question is ever a dumb question. Time and again these guys have answered me, helped me and taken my calls, not because the product is hard to work with - on the contrary, but because I am trying to get the most out of the product and have had a lot of questions. I can speak from having had the experience of working with and configuring systems such as Oracle E-Business Suite R12.1, Microsoft Project Server 2007, Clarizen, Salesforce and others. Nothing holds a candle to AffinityLive for functionality, value for money and overall support. I strongly suggest you take a look - we did and I think it was one of the best decisions we made.

Valentina B.CEO

5.0

Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the platform a lot, but as a small business (1st year of operation), it's by far my biggest expense after rent (and not much between the two figures). Perhaps my set up isn't correct with user admins, but the #1 priority is for timesheets, and for that, everyone seems to need the most expensive option. Honestly, I'm at a point where I have to review other platforms because of the cost, but I really don't want to because I do honestly believe in what Accelo can do and if using all the right features, I know will be integral for the business to grow.

Cheryl B.Sr. Dir Global Professional Services Operations

4.0

The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information.

Denise W.Marketing Specialist

4.0

Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Kavindu Githsara K.System Specialist

5.0

Overall, Accelo is a comprehensive project management software that offers a wide range of features and integrations. Its ability to automate repetitive tasks, create custom workflows, and streamline operations make it an ideal tool for businesses that handle large projects. While it may take some time to master, the benefits that Accelo offers make it a worthwhile investment for businesses looking to improve their project management capabilities.

Krishna L.Human Resources Generalist

4.0

Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus.