Bazaarvoice Reviews

Samuel B.Small-Business(50 or fewer emp.)

5.0

It condenses the product questions and reviews for our products from different retailer stores, all in one place. Review collected by and hosted on G2.com.

Nelson R.Mid-Market(51-1000 emp.)

5.0

Bazaarvoice provides a platform that is easy for businesses to use, helping us navigate and handle customer reviews effectively. It lets us collect reviews from different places and show them all in one central location. This makes it simpler for us to get a complete picture of what customers are saying about our products. Review collected by and hosted on G2.com.

Christopher P.Director, Digital Web Experience

1.5

The syndication Bazaarvoice offers was really useful for us since we sell the same product across multiple brands. This feature allows users feedback to show on different sites even though they only filled it out on one particular site. Review collected by and hosted on G2.com.

Samuel B.Small-Business(50 or fewer emp.)

5.0

There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be updated. Review collected by and hosted on G2.com.

Nelson R.Mid-Market(51-1000 emp.)

5.0

For people new to Bazaarvoice, it can feel overwhelming. It does take training and some time to get a handle of how to use all the powerful tools it provides. Review collected by and hosted on G2.com.

Christopher P.Director, Digital Web Experience

1.5

Bazaarvoice's biggest flaw is their user interface. There are multiple login screens that require multiple username/password combinations. They are currently working on this issue. The next largest flaw is their workflow process around addressing concerns around existing integrations. There was a bug created by their code on our website, flooding our log center with messages and their response was to not use their product features and charge us more to use an updated alternative that might resolve the issue. Review collected by and hosted on G2.com.

Darwin S.Electrical/Electronic Manufacturing

5.0

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

Maya K.Consumer Goods

5.0

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

Lisa W.Construction

5.0

I like the added content it adds to the product

Lindsay B.Director, Digital Merchandising

4.0

Overall: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

Jillian F.eCommerce Business Manager

4.0

Overall: If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

Tony Y.Project manager

4.0

Overall: Access to connections is vital for us.

Lisa W.Ecommerce Manager

5.0

Overall: Easy to use for questions and answers.

Kathleen O.Manager Retention Strategy and Customer Experience

1.0

Overall: I am a detractor at this point.

Maricela G.Verified LinkedIn UserWholesale Sales Support Specialist

5.0

"Great Way to Connect with Customers"