Bazaarvoice Reviews

Samuel B.Small-Business(50 or fewer emp.)

5.0

It condenses the product questions and reviews for our products from different retailer stores, all in one place. Review collected by and hosted on G2.com.

Nelson R.Mid-Market(51-1000 emp.)

5.0

Bazaarvoice provides a platform that is easy for businesses to use, helping us navigate and handle customer reviews effectively. It lets us collect reviews from different places and show them all in one central location. This makes it simpler for us to get a complete picture of what customers are saying about our products. Review collected by and hosted on G2.com.

Christopher P.Director, Digital Web Experience

1.5

The syndication Bazaarvoice offers was really useful for us since we sell the same product across multiple brands. This feature allows users feedback to show on different sites even though they only filled it out on one particular site. Review collected by and hosted on G2.com.

Samuel B.Small-Business(50 or fewer emp.)

5.0

There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be updated. Review collected by and hosted on G2.com.

Nelson R.Mid-Market(51-1000 emp.)

5.0

For people new to Bazaarvoice, it can feel overwhelming. It does take training and some time to get a handle of how to use all the powerful tools it provides. Review collected by and hosted on G2.com.

Christopher P.Director, Digital Web Experience

1.5

Bazaarvoice's biggest flaw is their user interface. There are multiple login screens that require multiple username/password combinations. They are currently working on this issue. The next largest flaw is their workflow process around addressing concerns around existing integrations. There was a bug created by their code on our website, flooding our log center with messages and their response was to not use their product features and charge us more to use an updated alternative that might resolve the issue. Review collected by and hosted on G2.com.

Darwin S.Electrical/Electronic Manufacturing

5.0

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

Maya K.Consumer Goods

5.0

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

Lisa W.Construction

5.0

I like the added content it adds to the product

Verified UserManager

10.0

We use Bazaarvoice for our ratings and review module on our website. One of the issues is that we want to collect reviews from multiple touchpoints and it is difficult to aggregate that, but Bazaarvoice syndication options are best-in-class and hence we switched to Bazaarvoice.
Plenty of options to customize UI Easy process of syndication Ensures data veracity Quick support from the team

Verified UserManager

10.0

We used Bazaarvoice at Astral Brands for a influencer/consumer product gifting earlier this year for the relaunch of our bestselling product. We were trying to expand our customer reach and have a new set of users try, review and post about our foundation makeup product on their social media to help garner brand awareness. We collaborated with Bazaarvoice to create the packaging and send the mailing.
Box design Understanding of brand needs Strategic development of end customer list

Verified UserGeneral Manager

10.0

We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy platform for reviews and to be transparent with customer opinions and have their thoughts be heard on other retailer sites too. This affects the whole organization but it is managed and implemented by our IT team.

Peter T.Owner

4.0

Overall: From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

Lindsay B.Director, Digital Merchandising

4.0

Overall: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

Jillian F.eCommerce Business Manager

4.0

Overall: If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

Lisa W.Ecommerce Manager

5.0

Overall: Easy to use for questions and answers.

Kathleen O.Manager Retention Strategy and Customer Experience

1.0

Overall: I am a detractor at this point.

Maricela G.Verified LinkedIn UserWholesale Sales Support Specialist

5.0

"Great Way to Connect with Customers"