SharpSpring Reviews

Duduza M.Head of Search Engine Marketing

4.0

Sharpspring has given an additional in our digital marketing campaigns. Using the Sharpspring CRM has given us more visibility on the performance of our campaigns at a granular level, while assisting the sales team with lead management Review collected by and hosted on G2.com.

Devon C.Small-Business(50 or fewer emp.)

5.0

Sharpspring has created a vacuum in my business for the better. Marketing as a service only gets to its final stage once you have a powerful way to leverage the data in your client's businesses to their advantage. We could never do this for our clients until we found Sharpsring. They gave us an easy, straightforward and enjoyable way to offer automated marketing over and above our regular lead-generating offerings - all while making a positive dent in our cash flow from the additional licences we sell. In short - Zebrand is already greatly profiting financially from the experience, as are our clients. Review collected by and hosted on G2.com.

Matthew D.Investment Banking Analyst

4.5

I particularly appreciate SharpSpring's approach to pricing and their commitment to helping their customers succeed. With a pay-as-you-grow model, businesses of all sizes can invest in their sophisticated platform at an affordable rate, while knowing they'll receive quality service no matter how much or how little they choose to spend. This not only demonstrates SharpSpring's commitment to making automation accessible to everyone, but also its investment in each customer's success beyond providing exceptional technology solutions. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

If the Salesforce sync stays down for as long as it did last time, I will most likely lose my job. Review collected by and hosted on G2.com.

Verified User in InternetSmall-Business(50 or fewer emp.)

0.0

RIDICULOUS - DO NOT PURCHASE! Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

0.0

The data they collect always seemed to be at odds with our other analytics and we were never able to reconcile them entirely. All sorts of problems with email deliverability due to early platform implementations relying on under powered external service accounts. After working with them it seemed like they launched with a series of promises that they mostly appeared to deliver on, as long as you didn't look too close. Upon closer inspection things started not to add up. The final straw was when they billed one of our clients for $8000 without notice, invoice, or warning. That prompted us to dig deeper into the actual fees structure vs what our clients were actually billed and that was a deeper rabbit hole than we signed up for. Ultimately that experiences broke what trust I had in the company and made me a lot more skeptical of the accuracy of a lot of this sort of product. Review collected by and hosted on G2.com.

David D.Design

5.0

Overall, I am very pleased with SharpSpring. The platform is incredibly powerful and user-friendly. I have been able to achieve great results with my marketing campaigns and I'm sure that I will continue to do so in the future.

Magdy I.Dairy

5.0

A good platform that helps with marketing and campaign management. It helps in managing e-mail, its price is reasonable, and it has a highly trained and efficient staff.

Alba M.Marketing and Advertising

5.0

My experience is very positive. It has helped me to give a better quality service to my clients.

Paul H.Marketing and Advertising

1.0

overall application works OK, however, the non operational automations (workflows that do not fire, automated lists that do not self-populate) make the use of this application frustrating and annoying. If it were up to me, I would migrate away to a more stable/solid digital marketing application... To be fair, there is no perfect software solution and as a user we must expect "odditites". Of all the software solutions we have used, SharpSpring has the most bugs and "oddities" of the lot...

Manuel M.Marketing and Advertising

1.0

They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.

Madhu r.Computer Software

1.0

There are many as above ....that we found out when we started to use it........i think we don't go much long with this tool. I would suggest go for some established products eventhough they are costly

Clifford JonesFounder, Managing Partner

10.0

SharpSpring is my go to system for managing all my business relationships, sales enablement, opportunity management, lead scoring, campaign ROI tracking and more. I have helped over 300 companies implement various marketing automation and CRM solutions since 2008 when I became an Infusionsoft customer and then, partner.The primary reason I sought a new solution was I outgrew what I was using and wanted to explode my email and contact list, email volume, without blowing through my budget. SharpSpring empowers me to do this with amazing ease, considering my extensive experience using systems like SharpSpring.Please choose any software like this wisely. Include your entire team, key players, in the decision and selection process. These systems are only as effective as they are implemented. Plan on hiring and paying a proven professional with at least 10,000 hours experience doing this kind of work. Unless you also make your own paperclips, don't be in the marketing automation, email and content marketing business on top of what you do best now. While there are a growing number of viable marketing automation solutions on the market now, your decision to invest in true sales enablement and marketing automation is the difference between getting what you want in your business and staying where you are, or worse, like getting left behind by your competition because someone like is driving their SharpSpring marketing automation and sales enablement bus.
Killer ROI tracking at the campaign level. Exceptional email deliverability and reporting at workflow, email level. Powerful sales enablement tool, light CRM, easily integrated with all top CRM solutions. SharpSpring doesn't try to be all things to all people. They do what they do best, email marketing, automation, lead scoring, opportunity and sales pipeline management, etc. Great support for partners. Partner centric is good for the customer because SharpSpring doesn't let "anybody" sell this kind of software like many of their competitors.

Gerardo FloresBusiness administrator

10.0

At NEXU.MX we decided to use SharpSpring because it is a tool that allows the entire sales team, financial analysis and area managers to carry out an excellent agenda and performance of each one of our collaborators, regarding the clients that are assigned. We can have better control of clients who for some reason did not close their dealings with us, [and] have them for future follow-up if we need to worry about their expiration. Graphically we can measure the performance of each employee, their times, their number of opportunities converted against the leads that were assigned. It really is a powerful machine of work!
Organize what seems impossible. Graph everything you need to know about your business and the performance of each area. Simple to handle.

Chris StoltzfusManaging Owner

10.0

We use SharpSpring in our marketing agency E-Impact Marketing LLC as well as for nearly all of our clients. In our organization, it is used to manage leads interested in our marketing plans. We use it to track sales per marketing campaign and be sure we are following through with the leads in our system. We also use it to gauge how interested potential clients are in our services. When a new lead comes in, we enter them into SharpSpring and send an email from SharpSpring so we can begin tracking their activities. Secondly, we use it for our clients to bring in leads and manage those leads. One of our first clients on the platform was https://kingdombiofuel.com/. They have seen a huge number of leads coming in through our inbound marketing strategies and are very happy with the service. Another client we are just implement this system with has a huge number of leads that need to have automated marketing systems working for them. Sheds Unlimited has another CRM system that we are working on integrating with so we can help them close more deals.
Email Automation is a very strong point of SharpSpring. It allows us to setup automation email campaigns and then trigger them based on actions performed by the lead. Lead Scoring gives us a number to show us who are the most engaged leads for us and our clients. It gives good reporting features for emails going out through the system.

Manuel MontielDirector de Desarrollo

1.0

We are using it to offer marketing automation to our customers. But it has a lot of problems, many bugs that are not fixed.
Lack of support Features full of bugs Price increases more that 45%

Verified UserDirector

2.0

I manage CRM and marketing tool deployments for a boutique agency. SharpSpring is one of the tools that we use/have used in the past. In this role, I have used SharpSpring for internal marketing/sales, launched several SharpSpring sandboxes, set up several accounts, trained people, and supported with email campaign and automation builds.
Sub-par customer services. Horrible email builder. Strange missing features. Higher than average email send issues. Frequent outages.

Chris FlemingDigital Marketing Coordinator

2.0

SharpSpring is being used by both our sales and marketing teams. SharpSpring was initially purchased with the intention of addressing customer conversion issues, however, we quickly discovered that it doesn't fix any of these due to data integrity issues. The software's reporting systems for emails is entirely junk, and upper management from SharpSpring IT has even admitted it. If you compare the data within SharpSpring email reports, the exported Excel sheet, and an individual Life Of The Lead report, you can see that none of the data matches. On top of straight-up wrong data, SharpSpring also reports email opens and clicks falsely. It will show that an email was sent, opened, and every single link in the email clicked within 3 seconds of each other. We suspect it's due to spambots doing this, but SharpSpring has not identified this. So you are creating automated systems and analytics reports based on false data. You can't even come up with an internal manual process to sift through the data and report in your own way since the excel email report is full of false data - straight-up admitted to us by an upper manager from SharpSpring IT.
Fixing data integrity. Email reports in SharpSpring, the exported excel file, and individual "life of the lead" reports have completely different and conflicting information. Email clicks are falsely represented. SharpSpring customer support has no escalation capabilities for issues beyond their control. When you finally get in contact with someone who has decision-making power, your request goes nowhere since it might bridge two-or-more departments.

Gary W.President/CEO

5.0

A couple of years ago our agency was a relatively happy HubSpot customer. We sold inbound services via HubSpot to our web development clients most often, but it was a hard sell and required a certain client profile to be successful. The most important aspect of an inbound client for us was deep pockets! Why? Simply because of the cost of the HubSpot platform. If a client had sufficiently deep pockets, AND was convinced of the business validity of inbound marketing versus traditional methods, the full court press was on. To give HubSpot credit, they got very involved in the client sales process and they provided a lot of tools to aid agencies in the inbound sales process, BUT, all of that comes at a cost. A significant cost. While HubSpot gets a lot of credit for pioneering the inbound marketing platform space, they have become, in this agencies opinion, a bit bloated over the years. What we mean is that they provide so much it is sometimes difficult to choose what is most important to push and provide for each client. The net effect is, however, that whatever your client does want to do, Personas, email marketing, automation, web site development, contact list management etc., it's all included. So what's the downside? Their strength is their biggest weakness. No matter how little or how much of HubSpots resources you use, the cost is the same. Of course there are tiers of cost, but even the lowest tier is roughly ten times the cost of SharpSpring. So use a little, pay a lot. Use a lot, pay a lot. Now we at CX3 Group don't necessarily sell on price, however, if the tools that you bring to the table for your clients are less expensive, but still as, or more, effective, it gives the agency a lot of flexibility when customizing various packages to promote. While generally content with HubSpot back in the day, we are extremely pleased with SharpSpring. Approaching our two year anniversary with them we take every opportunity to sing their praises, and it's NOT just about pricing. While SharpSpring is a fraction of the cost, of HubSpot (& others) the features it includes are all the features we ever really used with HubSpot. That is to say, we are paying for what we use, and not paying for anything that sits in the cupboard looking pretty, but we don't need. If I had more space here I'd go into the newest features that SharpSpring has rolled out over the past 6 months. Suffice it to say, we're a very happy and satisfied SharpSpring client! -CX3 Group

Christine M.Owner

5.0

Sharpspring has been incredibly helpful in allowing our small team to connect with leads, follow up on project prospects, organize our communications, and so much more. It allows us to accomplish a lot more for our clients, and to land more profitable projects, because we are able to take the day-to-day of marketing communication off the table, and let SharpSpring handle it! It's also been a game-changer for our B2C clients, who are able to personalize and segment their marketing efforts to specific customers, and have seen great growth in engagement and revenue!

Bob M.Principal

5.0

I've helped a number of businesses drive revenue with this software and it always drives more revenue for them. Of course, you have to understand how marketing automation works (I teach it at a local business school) and how to use the software correctly but there is a ton of documentation and how-to videos and when that fails, there's always a support person to walk you though whatever you're trying to do and they stick with you. My "customer success manager" will even get on the phone with a prospective client and help with a demo. Just a great company

Tom M.Digital Media Specialist

5.0

SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs. It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.

BERENICE P.PROJECT MANAGER

4.0

The interaction with customers has improved a lot since we started using SharpSpring's marketing automation, we have a better vision of the various client profiles that we've interaction with, and we've been able to focus on every single one of them with a more mindful approach. The chatbot helped to get more leads because we discovered that visitors feel more open to sharing their lead information with a more dynamic tool than a form per example.

Nigel L.MD

5.0

SharpSPring has been a massive help to our business. We are agency partners and we have grown our business by using the software and demonstrating the power of the software to others. SharpSpring themselves are always looking to improve the software and often realse new features or updates which improve the overall experience. They are constantly evolving and I like that. It's what is needed to keep at the forefront of today's marketing.