SharpSpring Reviews

Gracen T.Broker Associate / VP of Sales & Operations

5.0

I have been using the Constant Contact system since 2018, after encouraging our company to leave MailChimp; a similar program. Constant Contact has never let me down. We are a real estate brokerage, and depend on the site to send out mailers on Listings, Price Reductions, Open Houses, Sold Properties and a Monthly Newsletter. Constant Contact offers an array of templates to choose from, and designing/customizing each template is a breeze. Everything you need is a click away on the left hand site of the template builder. Rarely glitching, always a go to. Thank you Constant Contact. Review collected by and hosted on G2.com.

Kelsey V.Enterprise(> 1000 emp.)

4.0

I've used Constant Contact for probably 15 years now in different marketing jobs throughout my career. There was a time when MailChimp had a better interface for design, but a few years ago Constant Contact stepped up its game. I didn't realize CC does SMS texting now, so that is something I will explore in 2024. It's a straightforward platform that is good for beginners as well! Review collected by and hosted on G2.com.

Christina P.Marketing Coordinator

4.5

I've been using Constant Contact for over 10 years now. I've encouraged past and present emplolyers to jump on board and use this platform as you can reach your various target demographics and send specific messaging by narrowing by tags and segments. This platform is super easy to use, and, for those who are not that creative, the ability to use pre designed templates make it simple. The customer service team has alwasy been extremely friendly and patient when i've called in for help. CTC features are relevant and they continue to stay on top of the needs of their customers. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.0

Ticket system restarts every time with any problems so if you need help for the simple job will take at least a month and many many emails. Client programmer solved that tasks less then 30 minutes. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

If the Salesforce sync stays down for as long as it did last time, I will most likely lose my job. Review collected by and hosted on G2.com.

Verified User in InternetSmall-Business(50 or fewer emp.)

0.0

RIDICULOUS - DO NOT PURCHASE! Review collected by and hosted on G2.com.

David D.Design

5.0

Overall, I am very pleased with SharpSpring. The platform is incredibly powerful and user-friendly. I have been able to achieve great results with my marketing campaigns and I'm sure that I will continue to do so in the future.

Magdy I.Dairy

5.0

A good platform that helps with marketing and campaign management. It helps in managing e-mail, its price is reasonable, and it has a highly trained and efficient staff.

Alba M.Marketing and Advertising

5.0

My experience is very positive. It has helped me to give a better quality service to my clients.

Paul H.Marketing and Advertising

1.0

overall application works OK, however, the non operational automations (workflows that do not fire, automated lists that do not self-populate) make the use of this application frustrating and annoying. If it were up to me, I would migrate away to a more stable/solid digital marketing application... To be fair, there is no perfect software solution and as a user we must expect "odditites". Of all the software solutions we have used, SharpSpring has the most bugs and "oddities" of the lot...

Manuel M.Marketing and Advertising

1.0

They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.

Madhu r.Computer Software

1.0

There are many as above ....that we found out when we started to use it........i think we don't go much long with this tool. I would suggest go for some established products eventhough they are costly

Clifford JonesFounder, Managing Partner

10.0

SharpSpring is my go to system for managing all my business relationships, sales enablement, opportunity management, lead scoring, campaign ROI tracking and more. I have helped over 300 companies implement various marketing automation and CRM solutions since 2008 when I became an Infusionsoft customer and then, partner.The primary reason I sought a new solution was I outgrew what I was using and wanted to explode my email and contact list, email volume, without blowing through my budget. SharpSpring empowers me to do this with amazing ease, considering my extensive experience using systems like SharpSpring.Please choose any software like this wisely. Include your entire team, key players, in the decision and selection process. These systems are only as effective as they are implemented. Plan on hiring and paying a proven professional with at least 10,000 hours experience doing this kind of work. Unless you also make your own paperclips, don't be in the marketing automation, email and content marketing business on top of what you do best now. While there are a growing number of viable marketing automation solutions on the market now, your decision to invest in true sales enablement and marketing automation is the difference between getting what you want in your business and staying where you are, or worse, like getting left behind by your competition because someone like is driving their SharpSpring marketing automation and sales enablement bus.
Killer ROI tracking at the campaign level. Exceptional email deliverability and reporting at workflow, email level. Powerful sales enablement tool, light CRM, easily integrated with all top CRM solutions. SharpSpring doesn't try to be all things to all people. They do what they do best, email marketing, automation, lead scoring, opportunity and sales pipeline management, etc. Great support for partners. Partner centric is good for the customer because SharpSpring doesn't let "anybody" sell this kind of software like many of their competitors.

Gerardo FloresBusiness administrator

10.0

At NEXU.MX we decided to use SharpSpring because it is a tool that allows the entire sales team, financial analysis and area managers to carry out an excellent agenda and performance of each one of our collaborators, regarding the clients that are assigned. We can have better control of clients who for some reason did not close their dealings with us, [and] have them for future follow-up if we need to worry about their expiration. Graphically we can measure the performance of each employee, their times, their number of opportunities converted against the leads that were assigned. It really is a powerful machine of work!
Organize what seems impossible. Graph everything you need to know about your business and the performance of each area. Simple to handle.

Chris StoltzfusManaging Owner

10.0

We use SharpSpring in our marketing agency E-Impact Marketing LLC as well as for nearly all of our clients. In our organization, it is used to manage leads interested in our marketing plans. We use it to track sales per marketing campaign and be sure we are following through with the leads in our system. We also use it to gauge how interested potential clients are in our services. When a new lead comes in, we enter them into SharpSpring and send an email from SharpSpring so we can begin tracking their activities. Secondly, we use it for our clients to bring in leads and manage those leads. One of our first clients on the platform was https://kingdombiofuel.com/. They have seen a huge number of leads coming in through our inbound marketing strategies and are very happy with the service. Another client we are just implement this system with has a huge number of leads that need to have automated marketing systems working for them. Sheds Unlimited has another CRM system that we are working on integrating with so we can help them close more deals.
Email Automation is a very strong point of SharpSpring. It allows us to setup automation email campaigns and then trigger them based on actions performed by the lead. Lead Scoring gives us a number to show us who are the most engaged leads for us and our clients. It gives good reporting features for emails going out through the system.

Manuel MontielDirector de Desarrollo

1.0

We are using it to offer marketing automation to our customers. But it has a lot of problems, many bugs that are not fixed.
Lack of support Features full of bugs Price increases more that 45%

Verified UserDirector

2.0

I manage CRM and marketing tool deployments for a boutique agency. SharpSpring is one of the tools that we use/have used in the past. In this role, I have used SharpSpring for internal marketing/sales, launched several SharpSpring sandboxes, set up several accounts, trained people, and supported with email campaign and automation builds.
Sub-par customer services. Horrible email builder. Strange missing features. Higher than average email send issues. Frequent outages.

Chris FlemingDigital Marketing Coordinator

2.0

SharpSpring is being used by both our sales and marketing teams. SharpSpring was initially purchased with the intention of addressing customer conversion issues, however, we quickly discovered that it doesn't fix any of these due to data integrity issues. The software's reporting systems for emails is entirely junk, and upper management from SharpSpring IT has even admitted it. If you compare the data within SharpSpring email reports, the exported Excel sheet, and an individual Life Of The Lead report, you can see that none of the data matches. On top of straight-up wrong data, SharpSpring also reports email opens and clicks falsely. It will show that an email was sent, opened, and every single link in the email clicked within 3 seconds of each other. We suspect it's due to spambots doing this, but SharpSpring has not identified this. So you are creating automated systems and analytics reports based on false data. You can't even come up with an internal manual process to sift through the data and report in your own way since the excel email report is full of false data - straight-up admitted to us by an upper manager from SharpSpring IT.
Fixing data integrity. Email reports in SharpSpring, the exported excel file, and individual "life of the lead" reports have completely different and conflicting information. Email clicks are falsely represented. SharpSpring customer support has no escalation capabilities for issues beyond their control. When you finally get in contact with someone who has decision-making power, your request goes nowhere since it might bridge two-or-more departments.

Chuck S.Verified LinkedIn UserDigital Marketing Manager

5.0

Overall: Prioritizing leads for Salesforce, collecting customer feedback, and better tracking the effectiveness of marketing efforts are the key things we get out of SharpSpring. We are able to collect leads using SharpSpring forms and then deliver them to the right salesperson using their visual workflow tools. We can make lists and campaigns based on ANY criteria in the system, which is super impressive. The Life of the Lead is a revelation: Being able to see all digital interactions of our customers is a complete game-changer for Sales. With Life of the Lead, Sales is more informed and can take on calls armed with the right information to best serve the customer.

Rene S.Verified LinkedIn UserOwner

5.0

Overall: We have implemented SharpSpring for our clients and are using it ourselves for Marketing Automation, emailmarketing and social media marketing. Our clients are very pleased for the way we create leads for them. SharpSpring gives a lot of insight in the way leads are generated and we use the automation tool also for cross selling and stay in touch with existing customers. Before SharpSpring we looked in to both HubSpot and Infusionsoft but SharpSpring is the best solution for us. Worth every penny and more.

Michelle M.Verified LinkedIn UserManager, Marketing and Business Development

4.0

Overall: We like the platform as we can track online and email interactions with prospects, customers and partners. This helps us with qualifying lead generation and tracking the stickiness of campaigns. The training of SharpSpring was challenging but we were able to muddle through and figure out a lot of stuff on our own. Customer support has also been great when they are able to help with issues that may arise.

Darren W.Verified LinkedIn UserCompany Director

5.0

Overall: I'm enjoying using it as being able to do everything in one platform makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages etc...

Anna F.Verified LinkedIn UserMarketing Automation/Data Director

5.0

Overall: We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.

Verified ReviewerVerified LinkedIn UserVice President

3.0

Overall: Not good. Lots of "oh yeah, sure, it does that." Only to find out that the software doesn't actually do what they just said it does or no one from sharpspring knows how to make it do that.