HubSpot Sales Hub Reviews

Chrisne G.Small-Business(50 or fewer emp.)

4.5

The Email sequence feature and how easy it is to upload and download contacts. Review collected by and hosted on G2.com.

Erick C.Small-Business(50 or fewer emp.)

5.0

HubSpot is easy to use and very helpful to make sure I stay on track. Also when communicating with clients I love the feature that tell me they have seen my emails that tells me they are either reading it and looking further into my questions or they are about to respond to me and I'm already ready to read and respond back making it seem as if I am always available for any of our clients conserns or questions. Review collected by and hosted on G2.com.

Abbie L.Small-Business(50 or fewer emp.)

5.0

Sequences by far! They keep you on track for timely follow-up for potential clients and ensure you're still touching base with your current clientele. Being in a start-up company with few employees and MANY prospects it's the best way to know you are nurturing everyone equally! Review collected by and hosted on G2.com.

Verified User in Hospital & Health CareMid-Market(51-1000 emp.)

0.0

Their sales CRM was definitely an afterthought. They are a marketing automation platform first and foremost. Review collected by and hosted on G2.com.

Marcus J.Account Executive

1.0

Multiple times a day I have to log out and log back in, or refresh my browser, or just hope that calls start working again. Too many times, I have finally gotten ahold of a prospect and then they can't hear me, or the call drops, or I can't hear them. Then when I try to call back either through my browser or phone Hubspot just doesn't work. Review collected by and hosted on G2.com.

Verified User in Hospital & Health CareMid-Market(51-1000 emp.)

0.0

Where to start, features are missing or extremely unreliable, service and support don't know what they're doing, simple functionality is unusable and there are no ways to get answers from anyone, classic pass the buck culture and no one takes ownership to actually assist. Was promised ring central integration during sales and now 5 months in i still don't have it. Still don't have most of the features we actually bought the service for. Review collected by and hosted on G2.com.

Roque R.Computer Software

5.0

Se integra bien con otras herramientas y es fcil de usar

Anonymous ReviewerInformation Technology and Services

5.0

The product is easy to use, I love the feature for adding companies where it will pre populate information making it easier to add. If there are any bugs within the product or issues (which is hardly ever) they inform you quickly and keep you updated on the status. The integrations are also a winner, integrating with Apollo, slack etc. Onboarding people who have never used CRMs before is also simple.

Tomi A.Human Resources

5.0

The fact that interface is super easy to use. This is User friendly.

Mark P.Financial Services

1.0

The sales practices are predatory and the company is now under pressure to make a profit be very careful about opaque pricing. If your not getting 50% off thr listed price you are paying too much. Never ever take anything sales or support teams say without it being written down.

mandip s.Education Management

1.0

Very expensive and training is long to become experts on it.

Helena B.Accounting

1.0

The email/contact sync was clunky and I received way to many emails.

Verified User

5.0

Currently using Sidekick myself. No one else in our office has started using it. I have not found any business problems.
Detailed information Shows you when a lead submits information Easy to navigate and understand

Victor Manuel Gaan FernandezCEO Servilia

5.0

Sidekick is being used by all employees in my organization, by all departments and in order to make a better commercial management of our contacts. We also want to optimize email management, more efficient procedures and have more information about our contacts.
Traceability email Managing email templates Integration with CRM HubSpot Search Automation contact information

Zeke BecerraTerritory Manager - Southeast US & Mexico

5.0

I used HubSpot sales exclusively to manage my outbound sales email campaigns both as a Sales Development Representative and a Territory Manager. It made creating and storing email templates and designing a sequence (several actually) very easy. This made it easy to A/B test new templates as well as sequences of emails so that I was able to continually refine my messaging.
Sequences is my favorite feature of HubSpot sales. The ability to automate a sequence of emails (and even create a reminder to personally follow-up or add on LinkedIn) saved me so much time and let me focus on other things, like identifying new targets and closing. Their templates are powerful. It made building templates easy as well as storing them.

Verified User

2.5

Great training tool for new employees with a sales background. However, as a person who is just starting their career in Sales... I found the online curriculum to be very high level. Very difficult to learn. I got more out of real-world experience versus what was learned in the online modules.
Provide more introductory courses

Verified User

2.5

It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.
No queue to see tasks upcoming, but have not yet been created.

Verified User

3.0

We use this CRM to cold call prospects and keep track of all deals. Our system before HubSpot was not up to par and the company invested in better tools for the sales team. The use of this CRM in our system relays better organization and communication to increase the progression of deals.
Disjointed integration among calls, company info and contacts Call history is extremely hard to read compared to Salesforce No auto-save feature and sometimes information gets lost

Patrick M.Senior Enterprise Account Executive

5.0

It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it.

Audrey B.Marketing strategy manager

5.0

Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Elizabeth W.Senior Director Of Digital Marketing

4.0

In addition to saving sellers time, the system notifies them if any of their contacts' emails are invalid or have opted out. I really appreciate the ability to use a template when composing an email. Overall, the features included in the Basic plan are sufficient for any business development or account management role in a small business.

Fadel z.health care

5.0

An accurate qualitative marketing tool in determining the target group in order to focus on it during marketing campaigns through social media, targeted advertisements, and other means, which makes campaigns through it more successful, effective, and with a very good return on sales.

Brent W P.President

5.0

We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms.

Kyle M.Account-Based Marketing Manager

5.0

Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub.

FrankLesch

5.0

I have used Hubspot for my business for a considerable period of time, and with a broader overview, I would say it very effective and efficient compares to Wrike, MailChimp, or Keap. For small businesses who want to grow rapidly in this competitive business environment, you consider no software than Hubspot marketing automation software

crawleysarah98

1.0

Overrated and very overpriced. What was once the young innovate competitor to SalesForce has become the incumbent. We and many other users have been requested crucial features for years, which they still haven't implements. In the meantime prices have sky rocketed.

FredyHowe

5.0

After taking a course on Advance content creation course on HubSpot academy, this software was recommended by one of the tutors. And after several months of using this app, I find it to be very useful for the kind of work I do with it.

jacksonjeff386

1.0

Worst CRM ever, incoming emails don't logged and it takes so much of my time just to manually log emails. Useless customer service making you go through 10,000 steps and wait for the problem to solves itself!

alanmaccormak

5.0

The best marketing automatization tool ever. Many features, email marketing activities available. Even a good workflow editor. But, quite an expensive.

sluakkanen

5.0

All-in-one tool, don't need to keep switching between tab to manage everything.