HubSpot Sales Hub4.3
- Aivaras B.Business project manager
HubSpot Sales Hub is a great tool for streamlining and organizing the sales process. The CRM platform is user-friendly and offers a wide range of features, including email tracking, call logging, and lead management. The integration with other HubSpot tools, such as Marketing and Service Hub, allows for seamless communication and data transfer between teams. The reporting and analytics capabilities are also very helpful in tracking and analyzing sales performance. Overall, I highly recommend Sales Hub for any sales team looking to improve their efficiency and effectiveness. While HubSpot Sales Hub has many positive features, there are a few areas where it could be improved. One issue is the cost, as the full suite of features can be quite expensive for small businesses. Additionally, some users have reported that the platform can be somewhat complex to navigate, especially for those who are not very familiar with CRM software. HubSpot Sales Hub is designed to help sales teams streamline and optimize their sales process. It provides a range of features that can help teams manage leads, track customer interactions, and analyze sales performance. Some of the main problems that Sales Hub aims to solve include: Disorganized customer data: By centralizing all customer information in one place, Sales Hub makes it easy for teams to keep track of customer interactions and leads. This can help teams to better understand their customers, and make more informed decisions about how to engage with them. Difficulty tracking sales performance: Sales Hub provides a range of analytics and reporting tools that can help teams track key performance metrics, such as conversion rates and lead generation. This can help teams to identify areas of their sales process that need improvement, and make data
- Anthony A. M.Head of Growth & Operations
- Automatic data scrape that automatically fills out key demographic information on a company's profile - Ability to more clearly manage various relationship associations within an account, more effectively enabling multi-threading in an account - Ability to define clear associations of each contact within an account, supporting effective multi-threading - One can easily provide various resources for sales team members to leverage in their execution plan for each day/account. Would prefer that they make the save buttons more prominent when making updates - it took me some time to get the hang of locating the save buttons on the bottom or top right-hand corner of a page to save changes. This is not a necessity for certain types of changes/updates, which means that you have to be diligent in noticing if you need to take that action on every update. - Providing a holistic pipeline management tool - A customizable repository of prospect and customer contact information, including visibility to all touchpoints your business has with them, allowing for a richer view of how the sales team is engaging with the prospect universe. It also enables sales leadership to assess where there are opportunities for growth, team development and more clearly identify support gaps from marketing, service and operations.
- Stephania H.VP Business Development
Great CRM for seasoned and new sales professional alike. Can easily customize your CRM for multiple teams and to work cross functionally. I like the ease of adding companies and contacts and the email tracking is the best tool for keeping track of the status of your leads and any communications you've had with them. If paying for the premium Sales Hub services, you also have a wide array of tools to set up sequences for emails which makes communicating in mass a breeze. The system also notifies if any emails are invalid or have opted out, which saves time for sales professionals to update their records. Love the template feature for creating emails more efficiently. Overall the basic plan covers the tools a smaller business needs to seamlessly manage leads and contacts for any business development and account management role. I wish some sequencing features were available in the basic plan to save time. I also wish some fields, such as industry, would auto-populate to match the company profile you are saving the contact under to save time and keep consistency. Hubspot sales hub is a crucial part to my role in Business development for managing my leads and communications. I would not be able to work as efficiently and effectively with contacting companies without this CRM.
- Verified User in InternetMid-Market(51-1000 emp.)
Marketing now knows when sales is sending emails which is advantageous cause our marketing team is no longer blasting accounts with duplicate messages. This is not a tool built for sales teams. As a tool that should be built to enable sales it takes me away from where I am and should be spending my time. There is no reminders tool for emails that are sent. You can create a task, but that doesn't attach to the email that you have sent it is just a note to yourself that you sent that email. You don't get prompted with your original message as a reminder to follow up if your prospect hasn't gotten back. EMAIL TRACKING IS A JOKE. I've used a couple different email tracking tools and I still say that email tracking is gold for any rep to help prioritize work and focus on accounts most interested in moving forward. The tracking in hubspot is not attached to the email. So now that email I sent that I had to create a separate reminder for I have to go and look in hubspot to see what actually happened. Give me the tracking and reminder right in my inbox with that email that I sent. How hard is it to understand that sales reps don't want another tool that needs another screen to use. Make this work with email that we are already using and you might increase adoption rate of the other features. Sending mass emails is also not great. Something that a tool built by a marketing automation company should be really great at. You can't hyperlink text. This is something I can do in any other email platform. I can make the word "here" whatever link I want it to be. Not with Hubspot. Prepare yourself to send very unpersonalized rookie level emails here. Update here: This is the least valuable tool in my entire tech stack. The build of this is absolutely ridiculous and the product team doesn't seem to want to make this solution better. They have 2 extensions. One for chrome and one for gmail. Neither does what you would hope it does and kill all other valuable extensions from functioning. The chrome extension hosts your notifications for email tracking (tracking is garbage, but we will get to that later). You can't disable the fly-ins without disabling all notifications so because this is tied to the chrome extension and not to the gmail extension you get messages popping up on your screen throughout the day. Not great when you are on a screenshare and your message to someone else shows that it is getting opened. It is all or nothing with these. The extension constantly freezes so you can only see the last 3 notifications. If you want to see what email was opened when you click on the email rather than it opening in the window you are on like a smart tool would do it opens an entirely new tab for gmail which takes a moment this is not hubspots fault that gmail takes a bit to load, just their fault for opening a new tab because they tied their tracking feature to the chrome extension and not to the gmail extension. Tracking is worthless. If you send an email that will take someone less than 10 seconds to read you will never know that it is even opened. They can open and reply to the email without hubspot even acknowledging and pushing a notification through. This is extremely frustrating for sales especially knowing the analytics that hubspot is collecting in their marketing tool. They can see when emails are opened, skimmed, and read.... why would you not give this information to individual contributors??? This is gold and it is completely absent from the platform. If you send a concise email you are never going to know if your contact received this. If this tracking is available and it clearly is. Why would you not build this into the tool. Gmail extension: worthless. You can create tasks here, but to actually take action on them you still have to go to hubspot, but if you are creating a task to remind you to follow up on an email, you don't get the email connected to this task and your tracking is still in a different spot. Their are other things that can be done with this extension, but why it doesn't have tracking built in where your emails are is beyond me. Why you can't create a reminder tied directly to the email that you are sending blows my mind. The team has given us all sorts of band aids and work around for this, but the point is simple. This tool doesn't do what you want it to do. Sequences: Sending emails is limited and it takes forever with sequences. You are better off sending individual emails through gmail rather than trying to set up a sequence. Map all your fields properly and you will be fine one might think, but that is just not how this tool works. Save yourself time and don't use a this tool that is supposed to be built for sending targeted emails at scale. If it is free it is better than nothing. If you have a budget and care about the success of your sales reps get them an actual email tracking and sales enablement tool. This help marketing and sales know what both teams are doing. This is a severe handicap on sales for this benefit.
- Verified User in Food & BeveragesSmall-Business(50 or fewer emp.)
*EDIT--- This review had been left very early on in the addition of HubSpot to our business. While the solutions described to us during the onboarding stage looked promising, it did not meet our expectations after that. The 24/7 support they promise was not provided. I had a rep archive my urgent support request for 10 days "by accident". After their system crashed, many features needed to continue the integration on my end weren't functioning properly. After opening another support ticket, including a detailed summary and screenshots, I was told "they should all be working" and that was it, It wasn't until 3 days later that the functions I inquired about became active again. During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment* I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them. I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key. At first glance, it's a bit of a complicated system to use unless you have a dedicated team of engineers to help along the implementation process. It's not as plug & play as our team had initially thought. That said, I am brand new to this CRM and am still working through navigation. We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error. Have a backup CRM and email sending software in place, just in case. The day we had planned to go live, HubSpot suffered an outage across the entire platform, resulting in us having to utilize our old CRM to handle customer inquiries and MailChimp to send out a marketing email. The biggest problem we're solving is having a clear look into the customer journey through our helpdesk. Until now, our customer support team had been utilizing a lot of additional apps to manage our customer base, HubSpot keeps all of that in one spot. The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof. Thank you for your thorough review! First of all, we're very sorry for the impact our outage had on your business. We're working hard to make sure this never happens again. Please get in touch with me (firstname.lastname@example.org) if you have questions - I'm here to help. Interesting that you mention how useful the bots are for your business. I'm a big fan of bots and believe that bots are a great way to augment the work of your sales / services team. As for your feedback on a complex implementation process, we'd love to learn how we could make the set-up easier and more intuitive. Our goal is to be a platform that's very easy to use for teams with any level of tech skills. Sincerely, Eugenia | Customer Advocacy
- Adam G.Director of Sales / Account Executive
What I like is the fact that the marketing team tells me it works well for them. According to them the logic of the workflows is really advanced for email automation. The potential of workflows to automate processes are, in theory, a strength of hubspot(I will touch more on workflows in the next section). There really isn't much I can say I prefer about hubspot versus most of the major CRMs I've used. Pipedrive being my favorite. As of the date of writing this (4/2/19) hubspot experienced some huge outage last week where pretty much everything broke. Emails were not sending, workflows were broke, data was not saving. They've sent multiple apology emails, but their issue ground my team's production to a halt on the last 2 days of the quarter. A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work. Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals. Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it. A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed. Make sure you have a dedicated employee whose job it is is to set it up, build data, and build maintain workflows. Especially if you are transitioning from another CRM and have existing data. Workflow automations save clicks and Hubspot unifies our departments. Sales, Support, and Marketing using the same platform has been a benefit. Thank you for your thoughtful feedback! We're very sorry for the impact the outage has had on your business. Thank you for sticking with us - your trust means a lot to us. We're working hard to make sure issues like that never happen again. Your feedback on tasks, deals and workflows will be extremely helpful for our product team - forwarding it to them right away! Sincerely, Eugenia | Customer Advocacy
- Julian W.Information Technology and Services
- kadir t.Automotive
All in all programme is helping a lot for daily routines, business life activities
- Daniela C.Wholesale
Tenemos un marco que nos permite saber a quin contactar, cundo y porqu. HubSpot CRM es la principal pieza de programacin que tiene nuestra organizacin y no podamos pasar un da sin ella. Es realmente bueno, a diferencia del costo, se va a adaptar a todas tus necesidades.
- Mark P.Financial Services
Awful. Great product now ruined by pursuit of greed and shoddy sales practices. Avoid.
- mandip s.Education Management
Not user friendly
- Helena B.Accounting
- Arun SinhaDirector of Business Development
Salesforce seemed to rely a lot on data being input by the sales team. Also, it did not have an integrated Marketing Automation side. Hubspot and Hubspot sales addresses and impacts both of these issues positively.
As a standalone CRM, it is fine. But, in combination with Hubspot's Marketing Automation, it is SUPER powerful. So if the "marketing department" is going to fully adopt and implement the "inbound philosophy" (generate quality content, do good targeted email campaigns, adopt social, etc.), then the CRM becomes great.
The most powerful thing about Hubspot Sales is the Contact Timeline. This in some sense "automatically" does some pre-qualification. If and when the time is right for a sales rep to reach out to a contact...they are already armed with info on what their interests might be and where they are on their buyer journey. Filters are very powerful in Hubspot Sales. The sales rep can filter their contacts by any contact property, which can help them with things like looking at contacts that are engaged on our site, by geography, by industry, etc. We have implemented a custom scoring model ("Hubspot Score") that is very powerful. The sales reps are alerted via email when a contact's Hubspot Score goes above a certain threshold, and are required to go into that contact, further qualify if necessary, and close the loop by adjusting their "Lead Status" property. We also have some workflow ties between Hubspot Score and contact LifeCycle Stage. The Deals section of Hubspot Sales is also very important and works well. It is fairly simple to use and not overwhelming to busy sales reps.
There are some minor things. A few that I can think of off the top of my head: In "Sales Pro" tools, when you email a contact, it automatically re-assigns that contact to you (if it previously had an owner). This should be an option via a checkbox. If a contact is owned by a Sales Rep, and say someone in another department that is not supposed to "own" contacts (say tech support) emails them, there should be a checkbox that they can leave unchecked that asks "assign this contact to you?" When you get a Hubspot Sales (Sidekick) Notification, it would be great to be able to click on that contact and have it take you to their record in Hubspot. It would be nice if the Column Headings did not disappear when you scroll down. For example, in the Sales CRM, in Contacts, you see the headings for the first page of records. Then, if you scroll down, you can't see the column headings any more. "Pin" the column headings. When Logging an Activity, the Automatic Heading in the Timeline can be misleading. When you log an email, the timeline shows "Roger Sent an Email to Fred". If I'm logging a received email or if it wasn't actually to Fred or if Roger didn't send it, this automatic heading is incorrect. It would be better if the heading simply said "Roger Logged an Email." After a Deal has been created, it is not possible to edit/change the Deal Name. Please make the Deal Name able to be edited after the fact. It would be nice to have a secondary email for contacts. When importing Contacts, if you are importing contact properties...fields are overwritten (if data already exists in that property). This is a problem if the contact property is a multiple pick list. You should be able to "add-to" a contact property if that property can have multiple values. This one is very important: Be Able to Relate an Email to a Contact to a Specific Deal. When I email a specific contact, I want to be able to tie that email to a specific one of the contact's Deals. Salesforce has this functionality. Presently, when I go into a Deal, the timeline shows all the activities (e.g. emails etc.) I sent to that contact...not just the ones that are related to that specific deal.
- Erin St. JohnSoftware Implementation, Testing, and QA
We selected HubSpot sales not just for the price point vs offering ratio, but also for the integration capabilities, ease of use, scalability, UI, and report visuals. Our employees actually LIKE using HubSpot, and so we have good data instead of an expensive system that does no good unused.
HubSpot is a very scalable platform. If you're a small company, begin (as we did) with the free offerings and see if it's right for you. As you add services and get buy-in from your employees, you'll quickly find that your users will want the paid offerings. The prices are fair, the service is excellent, and the offering works so seamlessly. It's quick to learn, and you risk nothing with trying it. Our medium-sized company's business model is very complex and we have adopted it throughout Marketing, Sales, and Operations.
HubSpot has a fantastic response to user suggestions. They keep a finger on the pulse and are always monitoring the issue and suggestion discussion boards. I have, more than a handful of times, made suggestions on either the board or with a customer representative and have seen the change made or an improvement to the issue released relatively quickly. This is LEAPS better than other software companies we have dealt with in the past. HubSpot provides the ability to create sales automation that a non-developer can effectively build and benefit from. This has saved our company costly development fees that we've paid to other software platforms in the past. HubSpot is an ever-updating platform that constantly wows our teams with new improvements and solid integrations.
The "Schedule" tab on a company or contact page. It seems to be specifically for users who also utilize Google Calendar. Our company must overlook it and explain that it is not relevant for our use. If we cannot also use it, please give us the option to hide it or lock it. When creating deals and tickets, the "create" slide-out must always include the same fields. Since many departments use these and have their own pipelines, it would be nice to have different "create" properties based on the pipeline. Better reporting capabilities on "products." More abilities to customize "quotes," ie drag and drop modules, more options for attaching terms of service and master service agreements and providing signatures for each. Ability to remove the user's photo. A true admin user for a company account, i.e. having the ability to access the user's basic information and have advanced controls per user.
- Verified User
HubSpot Sales Hub has been a great addition to our tech stack across our organization. For the sales team specifically, we use this solution at a high frequency in regard to creating and sending automated email campaigns to prospects, tracking prospect engagement which provides the sales team with a score rating, and booking meetings with new prospects. The business problems it solves for our organization are vast, specifically around prospect and customer engagement to cold sales outreach.
I'd highly recommend HubSpot Sales Hub to other companies that are searching for a well-integrated, streamlined solution for their sales teams. Sales is highly based on cold outreach and automated targeted email campaigns. Saying this, my sales team has succeeded with HubSpot Sales Hub in tracking prospect engagement, prioritizing which accounts to spend our time on, and accessing the Playbook for effective discovery calls and demos.
Provides a streamlined system for creating, sending, and tracking automated email campaigns to current customers as well as cold prospects. This is a huge benefit for my sales team in that we can have a one-stop-shop for prospect engagement management. Playbooks in HubSpot Sales Hub has been a lifesaver by giving my sales team the step-by-step tools in order to present the best prospect discovery calls and demos. It's a simple process to follow but super effective! One of the areas that Hubspot does incredibly well is they provide score rating for each and every prospect within our CRM. The score rating is based upon prospect engagement to email outreach allowing my sales team to prioritize cold/hot leads and to focus on the higher engaged prospects. Another big benefit we've experienced is that HubSpot Sales Hub integrates with our CRM allowing a streamlined tech stack. This saves my sales team a lot of time managing both the CRM and HubSpot Sales Hub.
One area I'd like to see improvement in is the data analysis provided on prospect engagement with our automated email campaigns. This will give my sales team more effective background data when going after this prospect.
- Ana DawsonSales Director
We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design where they use a lot of colors to differentiate between if a deal is hot, warm, cold or red, green-yellow (traffic light kind of system) to know if there are action items in the deal or if the deal is idle and needs an interaction. We changed to HubSpot because we were impressed but the number of functionalities and the great reports and analytics that you can get out of the system but in the end a lot of functionalities that we wanted to use we had to make a decision if we wanted to pay more or do more manual work in order to maintain HubSpot. Another thing to keep in mind is Pipedrive offers an unlimited number of contact storage whereas HubSpot gives you 2000 contacts free and if you want to have more you have to pay an additional cost.
If you have a large sales team the HubSpot professional suite at $800 dollars a month is well suited, it comes with a lot of functionalities that lets you automatize tasks and keep control of your leads and progression of each deal. For a small sales team, it is a lot harder because the cost for 3-4 people goes up. They should have an overall cost but it would be good if they had an individual cost for smaller companies that includes all features.
Organizes deals in different stages. Matches emails with each deal for tracking of all information. Has all information about a deal in one place so anyone can easily access it. It allows you to make a calendar link to book meetings.
They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost. I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done. Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
- Verified User
We use HubSpot Sales in our sales organization. It is our CRM, we track all contacts and deals as well as KPIs for sales performance in HubSpot. I use it to track how our sales people are performing and report on it weekly. The team uses it to make sure none of our leads slip through the cracks. Their task lists keep them on the right track. We also use the marketing automation and the service hub.
HubSpot works great for smaller teams that are perhaps adopting marketing automation for the first time, especially since the CRM is free and integrates so well. They offer a lot of education to help users figure things out on their own. The videos and tutorials are great. There are some limitations to tracking recurring revenue, so if you have a membership/subscription model where people pay monthly for things, it is hard to track that. If you want a super robust reporting business intelligence type of system, you will not get it with HubSpot. You can probably add on a third party that would help get you there.
The integration of the platform is seamless. I've used HubSpot's marketing automation with another CRM and the integration was always a work in progress. I like to compare it to Apple in the sense that it comes out of the box pretty user-friendly and does not take a ton of configuration to get it working (this is relative, of course-I'm comparing mostly to Salesforce). HubSpot does have great and easy integration with many third-party apps. A lot of them are just a click of a button to turn on.
Part of what makes HubSpot easy to use, also makes it frustrating. There are some things I would like to be able to configure, or to be able to make certain fields dependent, etc. and I cannot. The system does seem to lag when trying to pull up reports, moving from one page to another, searching for contacts, and searching for deals. The reporting functions are not fully baked. Like I should be able to easily build a report on close rate of contacts, but I'm not able to.
- Luke MillerAccount Representative
LeadFuze offers most of the same functionality as Hubspot Sales, but LeadFuze provides an email finding feature, that Hubspot does not provide. Hubspot's app is a little less buggy, but that's probably just a matter of time until LeadFuze gets that stuff ironed out. I haven't tried many other sales platforms.
It worked well for me at a small company and as a single sales user. I'd imagine if you were on a 50 person sales team something like Salesforce might be more appropriate. Because of the price, I also don't think it would work well for a smaller company than the one I was at. I got by for about 12 months using just the CRM and the functionality it provided. The sales platform only became appealing when we were really trying to grow aggressively, and I wanted to scale my sale efforts.
Automated followup emails. It allows you to write your best emails one time, and to select an appropriate cadence so if a prospect didn't reply to an email, it would automatically engage them. The CRM is flexible and simple. It allows you to organize all sales effort in one database. There is functionality that allows someone to set up a meeting without doing a lot of back and forth emails. That's helpful and I think prospects are grateful to remove that friction.
I haven't had the best experiences with the sales team. It seems like I navigate to the Hubspot homepage, and I have a sales rep calling me 2 minutes later. I haven't had the best experiences either with their support team. I had an email just recently from a support rep that told me he wasn't actually supposed to give me support. That was weird. There are some prospecting and CRM software that's coming out that helps find email addresses for cold emailing. That could be a helpful addition to Hubspot's platform.
- Shrouq A.Performance Analysis Team Leader
When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future.
The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.
Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.
- Paul W.email@example.com
While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.
NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.
While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.
Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.
- Ahmad A.Project Engineer
In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow.
You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.
There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.
- Verified Reviewer
Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite.
It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down.
- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on...
- Louis C.Lead Purchase / Sales
In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.
Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.
The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.
- Audrey B.Marketing strategy manager
Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.
What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.
Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.
I have used Hubspot for my business for a considerable period of time, and with a broader overview, I would say it very effective and efficient compares to Wrike, MailChimp, or Keap. For small businesses who want to grow rapidly in this competitive business environment, you consider no software than Hubspot marketing automation software
Overrated and very overpriced. What was once the young innovate competitor to SalesForce has become the incumbent. We and many other users have been requested crucial features for years, which they still haven't implements. In the meantime prices have sky rocketed.
After taking a course on Advance content creation course on HubSpot academy, this software was recommended by one of the tutors. And after several months of using this app, I find it to be very useful for the kind of work I do with it.
Worst CRM ever, incoming emails don't logged and it takes so much of my time just to manually log emails. Useless customer service making you go through 10,000 steps and wait for the problem to solves itself!
The best marketing automatization tool ever. Many features, email marketing activities available. Even a good workflow editor. But, quite an expensive.
All-in-one tool, don't need to keep switching between tab to manage everything.