Bazaarvoice Reviews

Christopher P.Front End Developer

5.0

The syndication Bazaarvoice offers was really useful for us since we sell the same product across multiple brands. This feature allows users feedback to show on different sites even though they only filled it out on one particular site. Review collected by and hosted on G2.com.

Tim K.Mid-Market(51-1000 emp.)

4.5

- A great resource for learning more about the power of reviews with their email whitepapers Review collected by and hosted on G2.com.

Jennifer A.Digital Marketing & UX Manager

3.5

This tool allows us to collect reviews of our products that appear not only on our company website but also are automatically syndicated out to all of our retail partners. Review collected by and hosted on G2.com.

Christopher P.Front End Developer

5.0

Bazaarvoice's biggest flaw is their user interface. There are multiple login screens that require multiple username/password combinations. They are currently working on this issue. Review collected by and hosted on G2.com.

Tim K.Mid-Market(51-1000 emp.)

4.5

- The dashboard could have more information or features to analyze the date and reviews Review collected by and hosted on G2.com.

Jennifer A.Digital Marketing & UX Manager

3.5

I appreciate the BV makes changes to the platform to add on more capabilities, etc; however, some times it makes using the platform challenging with so many changes happening and moving from where they appeared previously. Review collected by and hosted on G2.com.

Darwin S.Electrical/Electronic Manufacturing

5.0

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

Maya K.Consumer Goods

5.0

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

Lisa W.Construction

5.0

I like the added content it adds to the product

Verified UserManager

10.0

We used Bazaarvoice at Astral Brands for a influencer/consumer product gifting earlier this year for the relaunch of our bestselling product. We were trying to expand our customer reach and have a new set of users try, review and post about our foundation makeup product on their social media to help garner brand awareness. We collaborated with Bazaarvoice to create the packaging and send the mailing.
Box design Understanding of brand needs Strategic development of end customer list

Verified UserGeneral Manager

10.0

We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy platform for reviews and to be transparent with customer opinions and have their thoughts be heard on other retailer sites too. This affects the whole organization but it is managed and implemented by our IT team.

Ephraim MandelCustomer Engagement Supervisor

10.0

We use BV Conversations for Ratings & Reviews, Questions & Answers via API. The reviews portion is used by a specific department (my team) and the Q&A portion is used by multiple departments. The platform and all teams involved are both managed by me. It does address a problem, but rather allows us to better understand how the products we sell perform in our customers' hands. We gain insight into which products are good and which need improvements, and which should receive more of a focus. Reviews give the brands we work with a knowledge base of high performing products and where there's room for improvement. Q&A is a great place for brands and customers to engage with one another and for customers to get the answers they need.
Authenticity - They vet each and every piece of content that comes in and check it for fraud, spam, and other things to make sure your site is only populated with authentic content. Support - BV provides top-notch support that is responsive, knowledgeable, and extremely helpful in ways we never thought possible from a partner. They constantly improve their platform and the reporting available as well. Functionality - The platform is easy to use and very intuitive. The features it has and the capabilities it provides is unmatched by previous providers we've used.

Lindsay B.Director, Digital Merchandising

4.0

Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

Jillian F.eCommerce Business Manager

4.0

If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

Tony Y.Project manager

4.0

Access to connections is vital for us.

Lisa W.Ecommerce Manager

5.0

Easy to use for questions and answers.

Kathleen O.Manager Retention Strategy and Customer Experience

1.0

I am a detractor at this point.

Maricela G.Wholesale Sales Support Specialist

5.0

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