Thryv Reviews

David D.Small-Business(50 or fewer emp.)

0.0

- Listings management Review collected by and hosted on G2.com.

Theresa M.Small-Business(50 or fewer emp.)

4.5

We have been using the Thryv tool for a little over 2 years and we really like it. It offers a central location to manage marketing, client information, invoicing, forms, document signature and more. We are able to control a lot of the social media and marketing content that is sent out. It is user friendly site and has a lot of tools to make it easy for businesses. The custom support is helpful, as well as the online support Q&A. We feel we are getting more leads than we had before, which we attribute to Thryv tool. Review collected by and hosted on G2.com.

Kirk D.Small-Business(50 or fewer emp.)

5.0

Thryv's platform allows you to customize communication and scheduling in a way that other CRMs are too rigid. It allows the business to maintain its culture, communication, and branding, while gaining a superpower in streamlining scheduling, communication, and documentation. Review collected by and hosted on G2.com.

Courtney M.Estimator

0.0

From my understanding Thryv is mostly a CRM platform. I say from my understanding because NO ONE is helpful within this company. Its parent company, DexYP, sells pretty much everything by confusing its customers. This particular piece of the package (Thryv) sold to our company was given to me to oversee. It was a complete waste of money. The one feature we found useful, the social media posting, wasnt even great. There were many posts that were duplicated throughout the year, and even one entire month of posts that was copy and pasted from a previous month (you have a calander on Thryvs platform that you can review the scheduled posts before they go out for the month, so this was caught before the posts were made). I honestly wish I could give a better review as to why this was so bad, but there was so little we were able to utilize within Thryv that I dont have much feedback to give. Confusing and a waste of money. Review collected by and hosted on G2.com.

Gary F.Owner

0.0

The lies, misconception, not refunding money because you couldn't deliver. Even after I sent you pseudocode of what I needed! Review collected by and hosted on G2.com.

Devin D.Owner

0.0

They say they have a fully automated campaign builder but it stops at one touch and never touches the customer again. Say they work on SEO but do the VERY MINIMUM! Unless of course you pay an extra million per year. The marketing that they promised us was outdated ads from years ago that would maybe attract 10 people per ad. Review collected by and hosted on G2.com.

Ashley G.Apparel & Fashion

5.0

Thryv makes my daily work at my business so much simpler and way easier to manage.

Donna Lynn R.Consumer Services

5.0

It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!

John C.Insurance

5.0

The ease of use, value and HIPPA compliance were the key factors!

Anonymous ReviewerMechanical or Industrial Engineering

1.0

Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are.

Chelsea M.Arts and Crafts

1.0

-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST

Benjamin F.Construction

1.0

They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company.

Greg SwackerSales Manager

10.0

Thryv is used to submit quotes, view our current leads/opportunities, social media management, online presence, website and appointment setting. Currently, our sales department is the only department that utilizes Thryv. Thryv has been working great for Seiler Plastics, as we mainly use Thryv to stay in contact with our leads and send out estimates. Very happy with how everything has been going the past 2 years!

Cynthia BlackwellChief Influencer

10.0

This is my second business in which I engage Thryv! I absolutely love the fact that I have ONE dashboard and resource for providing proposals to prospects with the ability to pay directly through my e-commerce portal, market my expertise via my social media platforms and email campaigns, and the customer service is outstanding, unlike any other providers I have worked with in the past.
Website design, maintenance and support. Proposals to Invoices and acceptance of payment. Marketing and branding tools such as social media posting and scheduling as well as email newsletter campaigns.

Verified UserAccount Manager

10.0

Thryv helps manage my business website and social media pages. Before Thryv I only owned the domain for my website but didn't have time to do anything with it so they were able to take control and build it from scratch for me. Also, before Thryv, I was struggling to post once a week on Facebook, whereas with the help of Thryv I am able to post daily on 5 different social media sites, including Facebook and 4 others.

Dona CarlisleOwner / Virtual Assistant

7.0

I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.
Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes. Emails sent through Thryv do not show up in the sent folder of gmail, for historic say. You can't forward an email sent through Thryv. The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time. The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments. Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards! They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!

Donna-sue CarpenterSMS Routing Manager

9.0

Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations. The Platform is too complex and is only for small business owners. We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.

Verified UserEmployee

9.0

It is being used by my department, primarily by me, as a way to edit our website, send announcements, take payments and donations, and schedule social media posts.
Price is high. It takes a while to get any customer service assistance.

Jenny L.Officer

2.0

Overall: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Patrick G.Piano Tuner/Technician

5.0

Overall: I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system.

Kelly A.owner

4.0

Overall: The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.

Verified ReviewerVerified LinkedIn UserManaging Director

5.0

Overall: I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

John S.Verified LinkedIn UserInsurance Agent

5.0

Overall: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Stephen R. O.Verified LinkedIn UserVice President of Sales and Marketing

5.0

Overall: Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.